Iherb Reviews

Name: Iherb
Rating: 2.80

2.8 Rating 364 Reviews

45 %

of reviewers recommend Iherb

Company Reviews

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Metrics

2.8

Based on 364 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Won’t be ordering again- No way to call customer service - all issues go through a string of emails which takes several weeks. Iherb disregarded my 10+ years of loyalty by not replacing a damaged shipment in any type of swift manner by endlessly promising “we are re shipping” but would not provide tracking info. After 3 emails back saying I WANT a REFUND they finally issued a credit less $2- Why?!?”

Helpful Report

Posted 6 years ago

“I've been a customer with iHerb for 3 years. I made a mistake on an order and they did NOTHING to help me. You can't even call & talk to someone. You have to either chat online or email. Worst customer service!!!! They have a complete disregard for customer loyalty. So disappointed!!! DO NOT use this company!!!”

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Posted 6 years ago

“Best service available”

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Posted 6 years ago

“Misleading, dishonest and ridiculously bad customer service. On international shipping they have hidden costs of at least 30%. After I ordered, and paid, i got a notification i had to pay another 100 dollar for import taxes, and also for service fees for DHL. When i tried to cancel my order, they made this impossible for me. Also, the customer agent I spoke to on live chat ignored all my messages, just sent me automated messages and then just ignored me after a while. Have never experienced such bad customer service. Honestly.”

Helpful Report

Posted 6 years ago

“Worst customer service ever..i ordered items then whenni chose the shipping it says vat included when it reaches me DHL were asking me to pay VAT ..as i contacted iherb they said i have to pay the vat as i wanted to pay DHL told me that the sender ordered to destroy the shipment without notice and without refund they just took the money and ordered to destroy the shipment as simple as that ...seriously WTF ,and when i tried to contact them to raise a complaint they did not even bother to reply or to try to opologize for this shitty behaviour they dont care offcourse”

Helpful Report

Posted 6 years ago

“A friend uses iHerb regularly and loves the service, has never had a problem. Based on her experience, I opened an account and placed an order. I received confirmation. Two weeks later, no delivery! I went into my account but could find no evidence of what had happened. Engaged with "chat" and learned that my order had been cancelled with NO NOTIFICATION! The chat representative could not tell me why this had happened, but said he would follow up in email. That never happened. A couple of months later, I decided to try again. Once again, I got as far as the confirmation of order. Then I receive an email telling me I need to call my bank to get a "verification code on the transaction." I have never had an online company require me to call my bank and get a verification code. No one in either chat or email could explain to me why I needed this. I called my bank, who informed me that NOOOOOO, they NEVER give out verification/authorization numbers to a customer - only directly to the merchant, and I would have to arrange a conference call between the bank, iHerb, and me. But here's the catch - iHerb doesn't have a phone number! LOL! That's right, you can't reach an iHerb rep by phone. I emailed iHerb multiple times and requested a phone number, a phone call from them to my number, or at least, a consistent representative via email - nope, nothing doing. I kept getting emails from different reps but no one would address my problem or my request. The toll free number found online has a recording that says iHerb no longer provides phone customer service. Good luck with business - you lost mine and I will make sure that I tell EVERYONE. iHerb cost me about 6 hours of wasted time. They can send me a free box of products and a personal phone call apology and I might consider giving them a second chance.”

Helpful Report

Posted 6 years ago

“Ordered some items. The arrived one months after the predicted arrival date. Some products did not have an expiration date and when i contacted them they asked me to send pictures etc. and at the end asked me to contact the manufacturer. Poor service don't seem to care about their customers”

Helpful Report

Posted 6 years ago

“IHERB more like ISCAM I've been scammed for the first time on the world wide web, This Company has scammed me out of money and goods, Wish I had checked before hand on Trustpilot, it would of saved me. Funny they do not have a review section on their Facebook page, I wonder why. They clearly write fake reviews, Hopefully people see these reviews before ordering. Can not see how Google has not stopped them from selling to the UK. WORST Company EVER.”

Helpful Report

Posted 6 years ago

“Product was sent quickly however it smelled bad, it had spoiled. I contacted iHerb to return it and either get a refund or a different product and they DENIED the refund. I will never shop there again. When I googled the warehouse, it does not have A/C on the roof and is across the road from a sewage treatment plant. Never again.”

Helpful Report

Posted 6 years ago

“Casey Cravens 12:48 (12 minutes ago) to info I placed an order with you guys 7 weeks ago and it still hasn't arrived. I've contacted you now 10 times and DHL four times. My order # is 505866762-0 In every instance, either you or your shipping company has refused to accept responsibility. Finally yesterday, a DHL representative told me a bunch of IHerb shipments sent via Global Mail have been going missing in New Zealand once the packages arrive in Auckland. I've contacted New Zealand Post and they have no record. I've concluded that someone either in DHL's Auckland office or the NZ Postal office is stealing the packages. I want a refund and three units of the same item I've ordered or I will continue to post negative reviews of IHerb on every review site I can find. Here is a copy of the last review of your company I posted: https://nz.trustpilot.com/users/5bd8ebf44de5666d34fde4ad I'm a busy guy trying to run a small business and take care of my family. I don't have time to have to write you ten times when you fail to provide what I've paid you for. You chose the shipping method. Your are ultimately responsible for this situtaion. You guys have terrible customer service and management and deserve to suffer the consequences. You are also bad people. A pox and gypsy's curse on you and your families. Sincerely,”

Helpful Report

Posted 6 years ago

“Poor customer service. Had to pay import and post office charges which trebled the cost of the purchase. When I suggested that they make this clear to overseas buyers, they were just rude and obnoxious.”

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Posted 6 years ago

“The absolute worst customer service I have ever experienced, and I lived all around the world and I shop for everything online. DO NOT PURCHASE A SINGLE THING ON THIS WEBSITE, PLEASE. I have never received a package and they have never provided me a refund. All that after 3 FULL MONTHS OF EXCHANGING EMAILS WITH THEM. I am still not going to give up but this is beyond. Also, they have TONS of false reviews on their website, just please, avoid them on your own good. This people need to be punished for the scams they are doing over people, stealing their money.”

Helpful Report

Posted 6 years ago

“Awaiting an overdue order. I am being told by some possibly mechanical chat person that delivery is 5 to 7 working days. I have told her many times that it has been 13 working days so far, but I may as well be talking to a wall. No response to emails. It was a large order and I don't have that kind of money to throw away. I have bought from them before with no issues, so something must have happened to this company. I recommend you stay away from them.”

Helpful Report

Posted 6 years ago

“Thank you for contacting iHerb.com. We apologize for the inconvenience that this may have caused you. If your order is returned to us for any of the following reasons we will refund your payment method for the product returned minus the original shipping fees and any additional fees incurred to return the products to our warehouse (including return postage, handling, storage, and quarantine fees). Undeliverable address No one available to accept the delivery Order refused by the customer Refusal to pay customs fees Refused by Customs Note: There are times when customs may decide not to reroute the package or the cost to return the items exceed the cost of the products, the package will be abandoned and no refund will be available. Confiscated by Customs Orders: If your order or certain products are confiscated by customs due to the items being restricted then no refund will be available. Since the tracking has not been updated yet with the return, we will need to allow more time for this to be processed. Once your order is received back, we will process a Return Claim for the package and you will receive an email confirmation with further details. Please let us know if there is anything further we can assist you with. Sincerely, Joar C. iHerb.Com Customer Service 22780 Harley Knox Blvd, Perris, CA 92570 USA”

Helpful Report

Posted 6 years ago

“iHerb used to provide good service. Lately I ordered an international delivery from iHerb. And it was a bad experience. The customer support is in such a bad state, they if you chat with them, you get copied pasted response and of non relevance to resolving the problem. I have stopped using iHerb. Not because what they don't sell products, but because of being a liar company that claims it can deliver but does not even have a support for it. Bad organization.”

Helpful Report

Posted 6 years ago

“Avoid this company at all cost..they take no responsibilty when your order goes missing and jist send you on a wild goose chase between their customer service representatives...worst customer service I have ever come across online..I might aswell have just thrown my money in a wastebin”

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Posted 6 years ago

“This company has terrible customer service if your delivery goes missing..they deny all responsiblity and just pass you from one customer service representative to the next”

Helpful Report

Posted 6 years ago

“My first and last order from Iherb... When I've ordered from iherp there were a couple of options for a delivery- next week delivery £11 or standard delivery I choose a standard delivery and when I got the package they charged e £17,20. When I asked them why do you say that ''fees may apply upon delivery'' you don't actually tell us that we have to pay £17,20. We are in 21st century, about to go to Mars in the next decade or two, and you are telling me that you can't do a research and tell me I have to pay £17,20 when I get 2 jars of minerals ??”

Helpful Report

Posted 6 years ago

“I ordered a couple of sun screen from the uk website but I was unknowingly diverted to the USA one even though the amount was paid in british pounds sterling. As a result I had to pay £16 DHL custom as the order was being shipped from the USA. But I was not informed of this. I am furious of having to pay this amount. I have ordered before from iherb but this will now definitely be my last time. And I will be informing my colleagues, family and friends of this too. Its obvious this deliberate withholding of information is an attempt to rip people off. Iherb need to be reported.”

Helpful Report

Posted 6 years ago

“Do not buy from this company. Not sure if they even have people or robots. Placed a repeat order. They sent the wrong product. Have no system to ship correct item and order a pickup of the incorrect item. Nor does each "department" have the ability to know what the other "department" said or did.The same old questions all over again. After 2 hours between live chat and emails I got them to agree to a refund. Then I had to pack and get to a UPS store. 2 weeks after receiving the product back I still did not have the refund. Had to go through the same process over again. 2 days later after this agony, a credit was received. And it is not over, they tricked AMEX and told them the refund was given much earlier. Liars, robots and cheaters.”

Helpful Report

Posted 6 years ago

Iherb is rated 2.8 based on 364 reviews