Jack Wills Reviews

Name: Jack Wills
Rating: 1.56

1.6 Rating 171 Reviews

12 %

of reviewers recommend Jack Wills

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Metrics

1.6

Based on 171 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Jack Wills 1 star review on 9th November 2023

Tia Carter

Jack Wills 1 star review on 9th January 2023

Extremely Extremely Disappointed

Jack Wills 1 star review on 7th January 2023

Very Very Disappointed

Jack Wills 1 star review on 6th November 2022

Anonymous

Jack Wills 1 star review on 26th May 2022

Anonymous

Anonymous // 01/01/2019

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“Endmoor boyfriend T shirt not as described. If you are going to advertise it as having stitched in turned up sleeves, then the least you expect are turned up sleeves! Just ordinary flat ones on this garment. Didn’t return it as there is no free postage, so no point. But guess what Jack Wills...I’ll buy elsewhere from now on.”

Helpful Report

Posted 4 years ago

“A Quailty brand sold out and gone to the dogs! I used to be an avid buyer of the Jack Wills brand, highlight of Christmas for me was going into the Winchester Store for the invitation day where i spent close to £700 on garments, the quality and feel of the clothes was of such high standard. however since FCB has taken over the brand, he has managed to cheapen what was one a great brand. all clothes now made in China! terrible stitching, I was bought boxer shorts for my fathers day gift, as i like their underwear, but the waist band stitching said Jack Wicks as it had not been matched up properly. terrible company now, i have moved to Blakely Clothing and they now take my money for quality. BOYCOTT EVERYTHING JACK WILLS! PS: below "how quick did the company rely?.... They never did"!”

Jack Wills 1 star review on 23rd June 2020

Helpful Report

Posted 4 years ago

“Disgrace - no customer service- no refunds for order incorrectly delivered ( wrong size ) BEWARE !!! Never again. This company will not be here in 6 mths!”

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Posted 4 years ago

“Paid for next day delivery and my parcel arrived 3 days later...unable to contact them by phone as they have closed the lines .sent emails had no response”

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Posted 4 years ago

“after ordering a few different products online, i received them in the post, only to find out they had sent me the wrong goods. i have emailed them, and tried phoning but there has been no response at all, the items were for a gift, and they are totally different to the ones i ordered, such a let down. cannot get anything out of them at all, so guess i will have to pay for items i never ordered, and wont ever use.”

Helpful Report

Posted 4 years ago

“I am not really a jeans wearer as I’ve never felt comfy in them until I tried the Jack Wills ones loved them ... went to buy a second and third pair and the last two pairs the elastic stretch in the crotch is giving way , I’m a size 12 and so, so disappointed to say the least . Is it the fact they are now owned by sports direct that the quality has changed ?? Sadly I need to find another brand with the same cut but better quality.”

Helpful Report

Posted 4 years ago

“Bad customer service had a goods delivered all boxes damaged got in touch with company didn't even answer won't be buying from again”

Helpful Report

Posted 4 years ago

“Was about to place an order on the Jack Wills site after seeing several items of interest in a sale email. As always, I checked the returns policy and found no mention of being able to return delivery to a store as was previously the case. After checking online, I see they no longer offer this return option, instead requiring you to incur return postage costs if items don’t fit. I therefore did not proceed with my order and will unlikely order online from JW again.”

Helpful Report

Posted 4 years ago

“Was not told when I bought a coat they did not do refunds. When I queryed this they said it was because they did not want to "overwhelm" the customer with info at the point of purchase: I'd rather have been enlightened with my rights than had a chunk of money kept in their desperate pockets forever. They refused to accept they did wrong in not informing the customer of this. A joke. This irrelevant brand struggles to stay afloat with its gross 2009 preppy styles that are dead I tells ya, so decides to rob its customers instead. Never again.”

Helpful Report

Posted 4 years ago

“I have still not received response I have asked for REFUND and still not been actioned I ordered goods on 17th January taken the money but never received goods and its now 2nd Feb Please resolve or this matter going take further”

Helpful Report

Posted 4 years ago

“If I could leave no stars I would, so disappointing that Jack Wills has introduced a no refund policy, that's the last time I shop there (as with other stores that have introduced this policy). Jack Wills used to be of a certain prestige and moral standing and have not always had this policy but have sneakily introduced it and do not make you aware at the time of purchases, poor show Jack Wills.”

Helpful Report

Posted 4 years ago

“For the first time, I decided to browse the clothes in Jack Wills and - after trying on some jeans but finding, as usual, that I couldn’t see clearly how they looked in the changing room mirrors – decided to buy the pair of jeans and check they fitted correctly at home. Sadly, the skinny jeans did not flatter my 50-year-old figure in the cold light of day away from the hazy changing room mirrors so I decided to return them. I was very shocked to be told that I could not have a refund even though I’d only bought them four days earlier, had the receipt and the jeans had all the original tags on. The lady pointed to an inconspicuous piece of paper to the side of the desk informing me of their returns policy. Nobody pointed this out to me when I bought the jeans or said anything. I don’t require the jeans and really don’t need or want anything else from Jack Wills. Very unhappy about this.”

Helpful Report

Posted 4 years ago

“Purchased a hoody from jack wills which after two washes has gone super bobbly which is very poor. The shape hasn’t held out nor has the print on the front. Contacted customer services who was very rude in the response and told me to return at a cost to myself and “if” deemed faulty I may get a refund!! Such a shame as this is the first time I’ve purchased from them but now knowing what I know will be the last due to quality”

Helpful Report

Posted 4 years ago

“Let me start by saying I have been a regular Jack Wills customer for over 10 years. Purchasing items for myself, family and friends. A few months back ALL USA stores were closed without notice. I assumed I could purchase on-line. This became an issue with the shipping cost but I let that go. Received a sweatshirt as a Christmas present and need a different size...contacted Customer Service and was told I was responsible for shipping costs for the exchange! Attempted at two carriers with the lowest shipping cost price bring $37 USD. Contacted Customer Service and escalated my claim only to be told it is my responsibility. Based on this, I will sell the item and NEVER do business with Jack Wills again!!”

Helpful Report

Posted 4 years ago

“No refund on an item I bought 30 mins previously in the Bath store. Only a credit note. I can’t afford to not have my money back, especially over Christmas. Really upsetting. Will never buy from Jack Wills again. Terrible customer service policy.”

Helpful Report

Posted 4 years ago

“Was going to purchase a new winter coat today at the Plymouth storeI did not make said purchase as was told there is no refund option!! I needed to try it on at home with my own clothes etc to ensure it matched! What a pity I had to leave it in the shop potential sale missed oh dear Jack Wills!!”

Helpful Report

Posted 4 years ago

“I brought an item in store and it had a tear in it, but only realised when I got home. They wouldn’t refund in store, only a gift receipt or exchange”

Helpful Report

Posted 4 years ago

“Having just placed an online order to Jack Wills for some clothing gifts for Christmas, I have then realised the CHANGE in RETURNS POLICY - If you purchased an item online and it did not fit, you can return it to our warehouse and you can either have it exchanged for the correct size or request a refund for the price of that particular item and that refund would be processed into your original method of payment. Please note that refunds for Xmas are only issued as long as they are returned within 14 days. If the item is returned after 14 days but before 5th jan 2020, u get a credit note as per our Extended Xmas returns policy. Similarly, as others have commented, no returns in store anymore only credit notes. I'm a big fan of Jack Wills clothing but I'm afraid I will not be making any more purchases with this retailer. Luckily, I was able to cancel my order and I will go elsewhere for Christmas gifts.”

Helpful Report

Posted 4 years ago

“No Refunds offered from Jack Wills anymore! won't be purchasing anything from them again. Especially as it's over the Christmas period so I'm sure many people will have the same complaint when trying to return items bought as gifts that don't fit!!!! Store credit isn't good enough when nothing else in the store fits the bill. They should make this change in policy more visible in store.”

Helpful Report

Posted 4 years ago

“Very disappointed that online orders cannot be returned to store. This can be costly and was, especially when the item I wanted did not look as per screen image. Make sure you read the small print before ordering.”

Helpful Report

Posted 4 years ago

Jack Wills is rated 1.6 based on 171 reviews