John Lewis Reviews

2.7 Rating 2,419 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,419 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Got a Question?

Ask a question regarding John Lewis

What's your name?

What's your email adress?

Can I have the email address for the cel. I'm having the same problems with my bespoke curtain order.

Helpful Report

Asked by Irene Riley (6 years ago)

Made to measure curtains

Helpful Report

Asked by Christine Kenning (6 years ago)

Ordered 7 x made to measure curtains from John Lewis Kingston branch. Took 12 weeks of back and forth and getting thrown pillar to pillar to finally get the curtains. But - They are ALL too narrow (by 2cm-5cm), allowing a lot of light in. - Some curtains are too long by 3cm-6cm and it folds at the bottom and damaging the windowsills. - Some curtains are not even cut straight. For the past 2 months, I have tried every possible route to get these either refunded or modified or at least get some sort of a reaction from John Lewis. All to no success. John Lewis just don't give a flying concern.

Helpful Report

Asked by Mo (6 years ago)

how do I review a specific product (mattress) and John Lewis aftercare

Helpful Report

Asked by adam stanley (6 years ago)

Ordered a carpet, curtains and blinds in Feb, people came and measured in Feb, heard nothing for a few weeks...... then the nightmare begins. We must have spent 25 or 30 hours on the phone emailing and chasing. Noone responds, when they do they promise they will call back, they don't, you practically have to manage the entire process yourself. I could understand a major renovation, but carpets and curtains are what John Lewis are famous for as was their quality.... 20 years a customer and spent £1000's there over the years..... never ever ever ever again . Total Nightmare

Helpful Report

Asked by phil sellick (6 years ago)

Why can’t I get a simple answer from floor covering department? I’ve emailed them phoned them,emailed customers services,emailed in 2 complaints,emailed head of customers services and sent a review to trustpilot which they did reply,the partner said he would pass it on to the right department. The first email was sent 16/02/18 and yet to hear from floor covering department.

Helpful Report

Asked by John edwards (6 years ago)

I engaged the Home Design Service of Stratford and met the representative at the beginning of September. The measuring took place one week later. I paid for 4 sets of curtains including one set of blinds. I am still waiting for one set of curtains. I am responsible for contacting John Lewis. No one keeps me in touch and I've asked to put in two complaints during this six month process and heard nothing in response. I am currently waiting for a response to my email last Friday asking for confirmation of the fitting of the last set of curtains which I paid for 6 months ago. It has been a horrendous process.

Helpful Report

Asked by Brtidget Miltiadous (6 years ago)

HOW DO YOU FIND THE QUALITY OF THE CLOTHING PRODUCTS OF JOHN LEWIS?

Helpful Report

Asked by IRINA (6 years ago)

how long do we wait for you to sort our tv out for us

Helpful Report

Asked by mick (6 years ago)

Do you use Ecomaster if you have problem with purchase. They have a very bad reputation. Could not buy anything from you if you deal with this dreadful company. Please advise. We want to buy a bed shortly and are looking for a company that do not have a contract with Ecomaster.

Helpful Report

Asked by Hamish King (7 years ago)

I want to write to comment on the excellent service from a waitress in the Southsea cafe, who and where do I address the letter to, please?