John Lewis Reviews

2.7 Rating 2,416 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,416 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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About John Lewis:

Uks biggest premium department store.

How is John Lewis returns process?

Helpful Report

(4 years ago)

Greater than 80% of reviewers feedback is John Lewis returns process could be better.

Helpful Report

(4 years ago)

18.75%

Industry Average

“ simply reading the opening lines of a computer version which says returns accepted if untouched or words to that effect - how can you tell if an item is working correctly by looking -after that it is all downhill - look elsewhere is my advice ”

- alexander jordan

“ They countered this by saying that, as the rug was out of the normal returns period they were unable to do anything. ”

- Helen Hardman

“ Hiding behind a draconian returns policy means I've effectively lost £200. ”

- A Mac

John Lewis Reviews

Returns - Difficult