John Lewis Reviews

2.7 Rating 2,419 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,419 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About John Lewis:

Uks biggest premium department store.

How do I contact John Lewis?

(4 years ago)

You can contact John Lewis by Telephone, Email and Live Chat.

(4 years ago)

62.78%

Industry Average

“ A great service and I will certainly shop again over Xmas. ”

- Marie

“ I have always had good service from JLP and have been a customer since the early 70s. ”

- Linda

“ Absolutely brilliant Customer Service. ”

- Melanie W