John Lewis Reviews

2.7 Rating 2,419 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,419 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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About John Lewis:

Uks biggest premium department store.

Does John Lewis deliver on time?

Helpful Report

(4 years ago)

Greater than 41% of reviewers feedback is John Lewis normally delivers on time.

Helpful Report

(4 years ago)

69.58%

Industry Average

“ He immediately offered to replace the item and arranged for delivery of the new one to our local Waitrose store to be exchanged the following day. ”

- Anonymous

John Lewis Reviews

Delivery - Average