Lidl UK Reviews

Name: Lidl UK
Rating: 2.62

2.6 Rating 638 Reviews

39 %

of reviewers recommend Lidl UK

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2.6

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Lidl UK 1 star review on 11th November 2024

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Lidl UK 1 star review on 30th October 2024

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Anonymous // 01/01/2019

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“Possible Sick Employee at Alness Scotland Lidl Store 02/6/20 I was in your Alness Branch store: Dalmore Rd, Alness IV17 0UY between 08:45 and perhaps 09:00 this morning 2/6/20. One of the employees, a thin brunette woman with long light brown hair in a bunch at the back of her head,mid thirties to early forties (?) walked from the till, part way down the frozen food isle, sneezing several times directly into her hand then proceeded to go to a large freezer case and unload items into the freezer section!!! Someone called from the till indicating they were ready to check out, she turned and went to check the person out at the till, NEVER EVER washing her hands, not using any sort of gel, she didn't have on gloves, which I know isn't mandatory, but this is the very reason covid 19 is running rampant! The employee needs to be tested, educated, and perhaps let go, it totally unacceptable behaviour in this day and age! I left my shopping and went elsewhere. Appalling, totally appalling. Shame on her for taking the health of others into her own hands literally, if she acts this way during a pandemic, I shudder to think how she behaves when there isn't a killer virus on the loose!”

Helpful Report

Posted 4 years ago

“There is much to say about lidl, and definitely the costumer service is one of the most problematic, (constant issues). I don't remember the exact day, but I know was wen they recall un item, humus, the recall was about a potential bacterial (salmonella) if I recall writh. I bought the item about 3 days earlier, as I'm going to the fridge shelf, I realaize the the item I bought was recall, unfortunately I eat the humus the night before, and I wasn't feeling well, as wen I got up I have a very apset stomach included (diorrea) so I aprotch some from lidl and ask to have more information about the recall as I wasn't feeling well, the lidl worker, replay to me maybe you got something else! I was really upset,and I tall her that was rude to dissent a costumer problem, so I asked her to call the manager, so this individual came to speak with me, this guys was even dissent of my issues, I said I'm not feeling well since yesterday, as I eat the recall humus, he's replay was I can help you ser, there is a number that you can call on the recall paper, just to let you know that the so called recall paper at the shelf was 14cmx18cm I'm not exactly sure the size but was small, small inuff to pass by and not see it, anyway, then i was try to tell him that's u should track people, as many payments are made with bank cards, I became abrupt with me, telling me that there was only one case off salmonellabut they still recall the item, and himself and his family have eaten the humus and nobody has been ill, he's such a lier, as a main manager he new about the recall a lot earlier, so if I true he is put his family at risk I don't believe that, was not compassion or understanding any emotion, I been a loyal customer for 20 years but now I'm becoming unhappy, experience in lidl orrible at well street lidl Hackney.”

Helpful Report

Posted 4 years ago

“When you decide to purchase tools from Lidl ignore the 3 year warranty promise. By all means buy them but be prepared for the statutory 12 months warranty. Lidl will put you in telephone contact with the manufactures agent who you will find unhelpful and on the edge of rude. By the time three years comes around the product is likely to be discontinued and that’s the end of the conversation. When I pressed for a better conclusion I was told to have a nice day and the phone abruptly put down. Lidl’s own customer service dept will read part of what you communicate and their bit part reply would fail a junior school test. Lidl’s in-house training to the customer service team seems to be to frustrate the customer to the point where they just give up and go away. I wonder if this will be a successful long term strategy”

Helpful Report

Posted 4 years ago

“Please beware when you buying tools from lidl. It's good thing when warranty still valid. But after it expire they (Lidl )and third part company they work with don't whant to help you . Simply I bought table saw and after 3years 4 months its broke down after hardly using. So I I trying to get lidl and they partner Grizzly, who actually supply tools for them to help me to buy a part I need. NO CHANCE. only they could say its SORRY. So scrap tools and more important services bad as well.”

Helpful Report

Posted 4 years ago

“New Lidl South Road Twickenham. No control at all with social distancing. Too many people in store. Plus staff with new stock in the middle off already cramped pack isles. Staff are rude and don't care, work at local hosp and few of us have complained. But I suppose taking money is more important. If your Whitton branch can do it surely new branch that opened during Covid should be up to speed. Shame because I was going to use this more than popping into Tesco. Unsafe horrible”

Helpful Report

Posted 4 years ago

“BEWARE OF LIDL.. I returned some goods together with receipt was treated as a shoplifter..they confiscated my property would NOT listen to me and called police...customer service ...zero...zero not help whatsoever.. in fact even more rude...and now am treated like a criminal..appalling”

Helpful Report

Posted 4 years ago

“NO PPE at this time of covid-19:trolleys weren't being sanitised like other supermarkets:no masks worn by staff or gloves:there are screens in place & 1 out 1 in policy:only limited customers in store at a time:but what's the point of that if store trolleys not cleaned: In Ely:cowbridge rd store:bought potatoes they were rotten and black inside:had to bin 2 bags”

Helpful Report

Posted 4 years ago

“Last Wednesday I visited Lidl at Harold Wood. I purchased a beef roasting joint costing £8.69. On preparing lunch Sunday for three, the joint looked really nice when cooked. However, on trying to eat the beef it was inedible, it was like chewing shoe leather and we all said the same. Lidl' sell this as a roasting joint but it comes from the rump and has much sinu. Why don't Lid'l sell better roasting beef like Topside and not Top Rump. Had to throw away a plate of beef left over.”

Helpful Report

Posted 4 years ago

“Visited the Lidl Store in Harold Hill yesterday. Distancing measures were in place before you entered the store but my main complaint is that they are allowing too many people inside to shop and the isles are not large enough to avoid other people. It would be better to let in say 6 people at any one time as they will move around quicker abd let more in when others leave. It was very uncomfortable shopping with too many in the Store. Lidl should take the distancing more seriously in this Store! Also the sanitising dispenser was not working properly.”

Helpful Report

Posted 4 years ago

“I really believe in supporting British/English companies, but this German company takes some beating. As a 74 year old living on a pension, price and quality are very important to me. They also only sell British meat and dairy products and source many items from UK growers and food processors. Quick checkout and friendly staff, make me a fan.”

Helpful Report

Posted 4 years ago

“Very stupid rules when you go shopping in lidl and Aldi with your wife not let you in one person at the time but in Asda Tesco and other supermarket you can go with many people you want is that from the government of they're own stupid rules well you live together with your wife does it matter ???”

Helpful Report

Posted 4 years ago

“I just been to lidl Acre line, Brixton around 4pm on Friday 3 April, I'am tear. At this time we are all under stress at the self check out till the till stop scanning? I call for assistance, Assistant came and taught he was good time to insult me. I just asked if he could help so I can carry on scan, He came already opset, He came right next to me, I move away to let him sort the till suddenly out of the blue the Assistant start shouting saying get out of the store you are*** I am not going to repeat the insulting words he said, I was in chock to hear this even the people on the other tills were chocked and rebuked him. Like that was not enough the Assistant took my shopping bag as it was still in the till and almost threw at me as I was there standing in chock. I will never again shop in Lidl ever again, Lidl is the place where the staff think is Ok to abuse Customers. Never again.”

Helpful Report

Posted 4 years ago

“5 weeks ago I was in the Malton North Yorkshire store. My turn at the till and the female assistant paused to blow the snotiest longer nose blow into a small tissue it was on her hands. Before she touched my shopping I said are you going to wash your hands! Or use a sanitizer? She was very rude and said no I don't have any and it's people coming in here that have given me this! In order to try to preserve the Lidle reputation i emailed customer services. I have not had a reply which has surprised me. If I had been working with the Environmental health department they would have been in trouble. Sort your customer service communication and staff hygiene and attitude out. Amanda Filey North Yorkshire”

Helpful Report

Posted 4 years ago

“I recently visited my local Lidl store in Gorseinon, with the threat of covid 19 at the moment, it was very daunting. The staff there went above and beyond to assist me as I’m a disabled woman. The manager Rebecca was absolutely faultless as were the ladies on the till . Rebecca packed all my shopping for me. And also carried 2 quite heavy bags to the car for me . Fantastic staff . Thankyou xxxx”

Helpful Report

Posted 4 years ago

“Went to pick in Taunton arrived around 10am no one waiting by the door I parked in a disabled bay no cones in the way I have health issues hence disabled bay is needed a member of staff came out said you can't park there I asked if it's possible to Park in mother and toddler bay as it's wider and near the door he said no park at the other end of the car park ovously disabled people are not needed there I said I'll use another store and left I haven't gone back. If the store manager looked at his planed Kew he'd see it was inadequate, you face the door's entrance to The right exit to the left, disabled Bay's to the left mother and toddler Bay's to the right, it would make coming sense to have entrance Kew on the right, to keep the exit on the left clear, it would also allow us disabled to park and be able to get food . I have trouble walking and standing for any length of time, hence need wide bay to open door to allow me to exit, it's close to the entrance needed as can't walk far, you should teach your staff in the are of understanding the health and safety on entering and exiting the store, also it might make us the disabled feel less unwanted in your stores. At least Asda and Tesco's let me Park in the Bay's allocated for the disabled customer's.”

Helpful Report

Posted 4 years ago

“Bought a Parkside Greenhouse £39.99. Waited until the winds died down for 6 weeks. Managed to follow the basic instructions and assembled it. Within 2 days a puff of wind blew it over and it is in bits again on the floor. The securing pegs and string totally inadequate. Very disappointed with this product. Complete waste of money. It would be more secure with matchsticks.”

Helpful Report

Posted 4 years ago

“Have never been treated so badly from a member of staff at a brand new Lidl, who shockingly turned out to be the manager. In these times when we should be kind to one another more than ever, this particular individual should be ashamed of themselves.”

Helpful Report

Posted 4 years ago

“Yesterday Lidl sensibly limiting customers in, and then only essential workers from 7.30am with ID. That's a good idea, but the manager let in her friends who I know are unemployed, they then went onto load up their trollies. I can't see anything on website about new shopping hours, it's needs to be published, and then customers can challenge staff who are abuxing it.”

Helpful Report

Posted 4 years ago

“Worst type of customers service at lidl sydenham. Some train into how to people can come to the shop and not living at the same address needed.”

Helpful Report

Posted 4 years ago

“Just been informed that a Male customer managed to buy 23 whole chickens at LIDL Ryhope, what the heck is going on...surely this cannot be right as just the other day a woman was refused all of her dairy products as she had trays full in her trolley and ended up with being allowed to purchase about a 1/5th. Get a grip LIDL, be seen to be fair across the board.”

Helpful Report

Posted 4 years ago

Lidl UK is rated 2.6 based on 638 reviews