MADE.COM Reviews

Name: MADE.COM
Rating: 1.38

1.4 Rating 634 Reviews

8 %

of reviewers recommend MADE.COM

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Metrics

1.4

Based on 634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MADE.COM 1 star review on 25th October 2022

Edward Stock

MADE.COM 1 star review on 14th October 2022

Lhamo Bos

MADE.COM 1 star review on 22nd August 2022

Anonymous

MADE.COM 1 star review on 15th August 2022

Anonymous

Anonymous // 01/01/2019

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“So terrible, it's almost funny at this point. Ordered the Chicago lamp that comes in two parts. I am charged twice, and only receive the stand (twice). Complain about this, which is ignored a few times, when it's finally reordered I get yet another stand, lucky me! As you can imagine I want to get rid of this pile of lamp stands (3 now) and no lamp, so I arrange to have them collected. They are collected but returned a few hours later! The guy from DPD claims there is no address from him to return them to on their system!! So here I am dozens of emails and calls later nearly 400 quid down, 3 holiday days down ( oh yeah there was another occasion where they just didn't turn up, but who's counting now?), and all I have to show for it are 3 tripod legs Made.com seem desperate for me to not return. I'll admit they make amazing pranksters, but how this functions as a business I'll never understand.”

Helpful Report

Posted 5 years ago

“Had a sofa for 18 months and you can now feel the springs when you sit down - it’s so uncomfortable didn’t think it would wear this quickly. Out of warranty but nevertheless completely worn down in 18 months is terrible quality.”

Helpful Report

Posted 5 years ago

“Awful awful awful awful Took 2 hours to put up a bed that was faulty and then when asked to return was told we need to spend another 2 hours taking it down. Emailed everyday for weeks and no response until left bad review then emailed within a minute now can’t contact them again 😡”

Helpful Report

Posted 5 years ago

“Very speedy delivery. Well packed glass light shade, looks absolutely beautiful, exactly what I was looking for.”

Helpful Report

Posted 5 years ago

“Previously deliveries and products have been fine, no complaints. Only this time I actually needed to ask two questions before ordering a sofa so I gave a call to the customer service (France). The customer service was very rude: the guy on the phone simply said "no" to my first question and then hung up before I had the time to ask for my second question! It's a pity that so much effort is put to create nice design and good website but then company does not give a penny about the customer service experience. Needless to say, I am putting that 2000 € to buy a sofa from elsewhere.”

Helpful Report

Posted 5 years ago

“My problem seems to be a common one – delivery. No problem with ordering, and the product, when I eventually saw it. DPD gave me a one-hour slot on a particular day, but I had to wait until 11am or so for that slot, so a chunk of the day is gone already. Driver missed the slot. Why? Went to wrong house – no GPS? – declared 'premises closed' and went back to the warehouse. I noticed on the DPD site that this happen within minutes of the slot so ! called DPD, as driver must be still in the area. Could not call back driver. MADE just pushed me on to delivery co. As I have a spinal injury, I had to have a friend wait with all day to help with delivery – waste of her time as well. They screwed up the following day too, with emails, chats, and four phone calls to get it sorted. Got delivery at 6.30pm – DPD, the delivery subcontractor, subcontracted the delivery to City Sprint. I complained to MADE when they asked for my customer service feedback. No response to my complaint. So I waited in for two days, and I am a freelancer so lost two days' work, and not one word of apology for their screw-ups (even DPD admitted that). And I cannot seem to get a proper email from MADE site to complain again. Never again. They do not take responsibility for delivery.”

Helpful Report

Posted 5 years ago

“Had a terrible experience with ordering some chairs from Made.com, they were a different colour to the image on the site and the description. They agreed to take them back and I took the day off work to wait for the courier to pick them up, but he drove past without stopping at my home (so his GPS said he was in range of my home, he was obviously running late and couldn't be bothered). Rearranged the date for collection, took another day off work, same thing happened again, and a third time. Customer service at Made.com is diabolical. They don't understand, they don't apologise and couldn't give a toss. Wouldn't order from here again.”

Helpful Report

Posted 5 years ago

“Items were delivered on the wrong delivery date, and Made.com refused to communicate with the courier services they left it up to me to coordinate with 3 separate courier services. After being delivered on the wrong date, it turns out that half my couch was missing from the delivery (a corner sofa, one side was missing) and the chair I ordered was broken. Now, 2 months later, I am still chasing them to fix this situation, and they are not even apologetic about it. No refund, nothing, and it seems as though unless I follow up repeatedly, nothing is happening.”

Helpful Report

Posted 5 years ago

“The products are stylish, and if everything goes well with your order, great. However, delivery is a disaster, as is returns, so do read on to be warned what you're getting yourself into: Ordered a table over Christmas. They use a partner called ArrowXL. In early Jan, they texted me a delivery date two days later. I rang them up as I wouldn't be home - but they couldn't change the date until AFTER the attempted failed delivery. Rang them the next day after the delivery, and given an earliest date two weeks later! So now arriving 17th Jan, more than 3 weeks after. No Saturday delivery slots, no timed delivery slots, no AM/PM choosing. You only find out on the day. Returns are a hassle too for some chairs that I ordered. No store you can return to. No parcelshop to drop off. It is collection via DPD. You can specify a day, but not the time. You get that only in the morning of the day itself. In my case, the driver didn't turn up all day, despite me being home, and no message or text either. Very poor service, now I have to stay home another day to receive the delivery.”

Helpful Report

Posted 5 years ago

“Diabolical service. Took the day off work for delivery of a bed. 2 texts saying it was on it's way do I took my old bed to recycle centre.... bed never arrived now need to rebook a delivery which is 5 days away. I have no bed...”

Helpful Report

Posted 6 years ago

“Absolutely horrendous experience with this company. I shan’t bore you with the full story, but their relationship with their delivery service is extremely poor. Waited 8 weeks for the wrong sofa to arrive..then it was going to be taken away leaving me with no sofa over Christmas did another 8 weeks. Told there was one in the depot, then there wasn’t, then there was. Then delivered a damaged sofa! Then a date organised to be picked up but didn’t. No refund till they get their damaged sofa back. So who’s the most affected in the case?”

Helpful Report

Posted 6 years ago

“Or they change delivery carrier company or all clients will hate made.com Most unreliable carrier ever: no time slots, not appearing when ecpected with no notification they are not showing off, full weeks not able to come to a London area,... non-stop pain. Plus 1 full month to recover back your money after order returned, a very bad joke..”

Helpful Report

Posted 6 years ago

“Even want to give -0 for made.com service. Made a order for 10 items and all of them delivered with different couriers means delivery at different date and time for this 10 items. The worse thing is damaging item when requested return, made.com arrange DPD to collect, the time to wait for them to collect is 11am to 5pm means you have to waste your whole day waiting for them and DPD even not showing up without any reason, contacted madr.com only reply it’s a failed delivery. Very bad experience with all the suffering by purchasing made.com Wasting time service”

Helpful Report

Posted 6 years ago

“Ordered a Hyron guest bed on 20th Nov which was due to be delivered by the start of December. In plenty of time to get it into our 4 year olds bedroom and also make sure that the elderly inlaws had a proper bed to sleep on for Christmas. Great customer service initially as I ordered a few days before the Black Friday sale and the bed was reduced so rather than cancel and re-order they said their finance department would refund the lower price - great. Anyway kept checking online and the date kept slipping - no email. Fine I thought no real rush I just need it in time for xmas. Anyway the date has kept moving further back. Contacted the customer service dept again and this is what their warehouse said “delays are unforeseen and might happen again” - what kind of response is that. Anyway was offered to cancel or hold out and receive a voucher for £50. I’d still really like a new bed - we have promised our 4 year old buy a big boy bed but I have never received customer service as bad as this! Feel loathed to cancel but I might need to at this point.”

Helpful Report

Posted 6 years ago

“Very unreliable company. I would advise not buy any product from Made.com. Basically the delivery information that they provide is unrealistic and they will not deliver the product in the promised time frame shown when you bought the product. Customer service is awful, you can call 30 times a day and talk to Lorranine, Megan, Jenny, etc... but nobody is able to tell you when your product will be dispatched or delivered, even if the delivery date promised is passed its due date. Horrible experience so far and I have not even seen the product yet.”

Helpful Report

Posted 6 years ago

“Awful experience ordering here! I needed a bed delivered before Christmas for family to stay in. Placed the order well in advance, bed was meant to be out for delivery by 12th but never arrived. I contacted customer service 5 times and no one wanted to inform me that the bed was never going to arrive because the delivery company had lost a part. This information was available back then and I’m furious that I wasn’t even told! I could have found a replacement from IKEA without the headache. Would definitely not recommend”

Helpful Report

Posted 6 years ago

“I’ve had a nightmare with made.com. It started off smoothly armchair and bedside tables delivered on time and correct. Then came the sofa and wardrobes. Ordered both 23 October at a combined cost of £3k. Sofa delivered 8 December. A right hand facing L shape sofa in regal blue velvet. What was deliver was a left hand facing L in teal green velvet. The joke of it all was the customer order sticker said the right thing and was stuck next to product sticker clearly completely wrong to order sticker yet it was packed up and delivered. I phoned straight away to get a response if we’ll send you another one... in February what a joke. Then the wardrobes to be delivered and assembled 27 dec I thought I would check all was going to plan after the sofa episode. A response of oh it’s now going to 8 March... how? 23 October and £3k spend for a February and March delivery. It’s the worst I’ve ever experienced and made.com will never get a penny of my money ever again.”

Helpful Report

Posted 6 years ago

“The wardrobe I bought is not very good quality though I can live with this as it is acceptable. The wardrobe is very tall so I simply wanted to purchase an extra rail and 2 rail ends for me to have a lot more storage for clothing. I am told the only thing I can do is order another pack at £59 that consists of another wardrobe shell, shelves and a RAIL! I asked if I could have the details for where to order one of the rails from as I cannot find the same rail ends in any stores. These was nothing they could do to help I was told after 2 complaints to customer services. For the height of the wardrobe, customers should be able to purchase any extra shelves or rails as there is room for plenty of storage in the CAREN wardrobe.”

Helpful Report

Posted 6 years ago

“Seriously disappointed in MADE. If you're thinking about buying from MADE, read the reviews before you do. We took a chance in placing an order for a new sideboard, which arrived on-time, five weeks after being ordered. Delivery chaps were very helpful & friendly (just want to make sure MADE don't try to put the blame on them). Whilst putting the unit together I found that although I had been charged for a new item, what had been delivered was someone-else's cast-offs. Some of the wall sections had imprints where the hinges had previously been attached and in the process had damaged where the screws/fittings would go - so it would only have been a matter of time before the doors sagged if I'd not seen it. When I called to complain (emailing pics of the second-hand furniture), I was told I would have to wait three months for a new one as each item was made to order, at which point I pointed out that that can't be true or I wouldn't have received used goods n the first place, and why not just send the one that had been made for us instead. I was told that wasn't possible and if I wanted a new one, we'd have to wait three months (a ridiculous sales ploy intended for us to keep the furniture and take a discount). Items now repackaged and awaiting collection. I now hope that they at least refund me quickly unlike some of the reviewers below. I would never place my trust in MADE again.”

Helpful Report

Posted 6 years ago

“Having bought about 10 items from Made over the past two months my impressions of them is good products at good prices, and good customer service who have put up with a lot of requests from my side. The negatives are them taking a looooong time (a month) to process a refund (I'm actually still waiting), and one of their delivery partners - Arrow XL - who refused to unpack my items (although they were obliged to) and literally ran away before I could call Made, didn't contact me before arriving (although obliged to), and arrived before their delivery window while I was on a work call. Challenges with buying furniture with every supplier, but overall a good impression of Made.”

Helpful Report

Posted 6 years ago

MADE.COM is rated 1.4 based on 634 reviews