MADE.COM Reviews

Name: MADE.COM
Rating: 1.38

1.4 Rating 634 Reviews

8 %

of reviewers recommend MADE.COM

Company Reviews

Questions

Metrics

1.4

Based on 634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how MADE.COM made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MADE.COM 1 star review on 25th October 2022

Edward Stock

MADE.COM 1 star review on 14th October 2022

Lhamo Bos

MADE.COM 1 star review on 22nd August 2022

Anonymous

MADE.COM 1 star review on 15th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID! Ordered a bed over 7 weeks ago (over £800 worth) and just been told that a package has gone missing, therefore I have to wait another 4-6 weeks for another bed to arrive. Compensation? An £80 refund. 10% refund to wait double the amount of time. Bed was said to have dispatched on the 10th May, it wasn't until I contacted them on a number of occasions that did they eventually tell me (TODAY 28th MAY) that the order had gone missing. A full 18 days later where they could have fixed the issue but instead I had to be the one to contact them. If you want a company to take your money, lost orders and fail to communicate their mistake, then you are in the right place.”

Helpful Report

Posted 5 years ago

“First soda never delivered and no notifications from made. It was meant to be 5 day dispatch. 2 weeks later, nothing. Ordered another, THEY cancelled it for who knows what reason, and we had already set up delivery and were expecting it!! We had to re-order again and same ridiculous situation, cancelled, we called they correct it, then courier said it was damaged and it never showed. Finally we got one over a month later and it’s awful. It’s going back and thanks made.com for causing strain on our week off and my birthday with you uselessness and cheap products. Never again!!! They ruined our week off waiting and now we are stuck with massive boxes that are filthy waiting for them to pick up.”

Helpful Report

Posted 5 years ago

“I have never in my life dealt with such… I have never in my life dealt with such a shambolic company. We have spent £5000+ with Made.com and what a mistake that has turned out to be. It has completely ruined what is supposed to be a happy time moving into a new home to a seriously stressful one chasing this company for answers, put simply, a disaster! Ordered modular garden furniture over 2 months ago which we had checked prior to ordering and informed it was in stock and that it would be shipped in 10-15 days. Two pieces of the 7 we ordered were shipped on the 10/-5/19 and it is now the 28/05/19, the tracking details link to nothing and now after 21 phone calls speaking to different people every time and been promised we would receive a call back after they hear from their warehouse WHICH WE ARE NOW 4 WEEKS WAITING FOR THEIR WAREHOUSE TO RESPOND AND NOTHING NOR A PHONE CALL BACK FROM CUSTOMER SERVICE! On their live chat here now and still been told the same thing "we will email our warehouse and let you know when they come back to us" I have never in my life left a review of a company online but made.com and their lack of communication/customer service have left me no choice. Such a shame because their products along with their website are very good.”

Helpful Report

Posted 5 years ago

“Poor quality products with misleading description I bought the Anderson Corner Media Unit, Mango Wood and Brass, which I was lead to believe was made from brass. It turns out to be wood plated with light brass coating. This I consider to be very misleading. Further the shelf does not fully shut after a couple of days use. This is a poor quality product and very mis-leading. The description should have been clearer at the time of purchase. Further the guys who delivered the product did not take the packaging or offer to.”

Helpful Report

Posted 5 years ago

“Delivery time of 6 weeks (not for anything bespoke, for a wire basket!). They charge for delivery both ways - and it's not according to item size or delivery speed, it's according to the value of what you're buying. I don't know of any other online retailer that charges for both legs of delivery and I won't be shopping with them again. They don't get back to you. Rip off. Avoid.”

Helpful Report

Posted 5 years ago

“Terrible! Sofa delivery kept getting pushed back, customer service completely unhelpful. In the end cancelled the order and am still waiting for my refund 7 weeks later!”

Helpful Report

Posted 5 years ago

“Waiting 9 weeks for delivery is annoying as it is and then to have half of the parts lost is even more frustrating. Then made.com couldn't find the items so there would be another 8-10week wait if I wanted the original product!!! I opted for a different item which was scheduled for delivery this Thursday and has since been put back. Made.com customer service communication has been extremely poor and now they're trying to fob me off with a lack luster voucher. Shame as I was keen to furnish my empty new home with their products but that's now off the cards. Couldn't comment on the quality of the products as I'm still waiting!!!”

Helpful Report

Posted 5 years ago

“Worst experience ever, suggest to keep an eye on your deliveries and order very closely. Spent more than 5k with them and thats what I got: Just to name a few: Took money for an order, but never placed an order. Had to chase wait for weeks to get a refund and replace the order. Collected returned items but never processed a refund. Again if I haven't noticed they didn't transfer the money I would never see it again. Lost bedside tables that I was waiting for 4 months and have to wait even more still. Delivered bed today specifically doubled checked I paid extra for assembly but again they failed to inform the company that delivered the items and left me with 4 boxes with no solution & bed after waiting for 5 months. All I say good luck you will need it!”

Helpful Report

Posted 5 years ago

“Ordered 4 dining chairs on the 6th of May with the estimated dispatch date being within 6 working days. The actual delivery date was not until Friday 17th of May (longer than 6 working days), but the chairs were never actually delivered. The customer service response for this was abysmal - they simply didn’t know where the chairs were and they wouldn’t be able to do anything until Monday 20th May. We requested to speak to a manager and was told there wasn’t one. We decided to call back to see if we could speak to a more helpful advisor and was told that we should get an update from the courier on Monday with the expected delivery time, and offered a refund of the delivery charge as way of compensation as they had missed the delivery date. Monday 20th May came, no delivery and no update. Tuesday 21st May - no delivery, no update. Decided to go on the online chat due to being in work (what a poor experience that is as they ask you to fill in all your details and issues before speaking to an agent, only for the agent to ask all the same info again) and have been told that they don’t know where the chairs are, but we will now have to wait 4-6 weeks for them to be delivered! (Asked to speak to a manager and was told that there is nothing they can do.) Absolutely disgraceful customer service and I will be sure to never order from made.com again.”

Helpful Report

Posted 5 years ago

“I ordered a slide door wardrobe in March which had an 8 week lead time. Nearer the time of expected delivery I looked up my order and it stated it would not be delivered until the end of June! 17 weeks. I called them up and talked to an agent who seemed to agree that it was too long and would contact the manufacturer if there is something they could do with the lead time. Several days later, I wasnt contacted so I called again. Another agent stated that their manufacturer were having delivery issues and the lead time has extended in the website to 18 to 20 weeks. I don't understand why I was not informed proactively about the change in their lead time and I don't understand how any company can operate with that length of lead time, not to mention made.com holding my money for 4 months and I still have nothing to show for it! They are more than happy to cancel the order as their solution, but I am now in a position where ordering elsewhere would not get me a wardrobe any sooner. If they had been more honest and proactive I could have made an informed decision and taken my business elsewhere.”

Helpful Report

Posted 5 years ago

“Terrible terrible terrible!! Once they take your money you are at their mercy as to when or whether you actually receive your furniture - I am still waiting! One excuse after another when I call customer service! Steer clear!!”

Helpful Report

Posted 5 years ago

“Horrible horrible horrible!!! Ordered chairs and table beginning of April, said 2/3 weeks dispatch. Table arrived, but they CAN'T tell me when the chairs will arrive. Customer service keeps giving excuses and NO answers whatsoever. Having bought a few things from there i'll make sure those are the last one!”

Helpful Report

Posted 5 years ago

“ABSOLUTE shower of SH**! Comms - Your sofa will be delivered on so & so date, ring up - where's my sofa? Oh sorry, the other customer agent must have got it mixed up. Funnily, they had the delivery date mixed up 4 times! Delivery - I live in a basement flat, measured all of the doors, the space was good. Why employ absolute twonks to deliver sofas? I literally had to project manage each & every step for them to get this into the flat. Product - Sofa is beautiful, which you would expect for the price, BUT, the most uncomfortable thing i have EVER sat on in my life. Where is all of this soft, expensive material you stated on your website? Feels like a wooden box. Overall, completely dissatisfied.”

Helpful Report

Posted 5 years ago

“Do not make the Made.com mistake! Perhaps the most shameful experience I had with a costumer service. After giving me the wrong advice concerning a product at the showroom. Made.com sent me the wrong product. Then, giving me 0 respect at the costumer service, And does not offer any alternatives to the mistake that occurred. At the moment I need to seat on the floor while waiting 7-weeks to a new couch. I am of course taking my orders some where else, where people respect the paying costumers and take responsibility on their on acts.”

Helpful Report

Posted 5 years ago

“Placed an >£600 order. Was supposed to receive in no more than two weeks. Over a month later there’s no news and it has not been dispatched. There is no phone number or any other way to contact customer service apart from email. They do not answer the email. They have also never communicated proactively with us at all!”

Helpful Report

Posted 5 years ago

“Don't buy from MADE.com I am hugely disappointed with my shopping experience - I bought a King size bed that was suppose to be dispatched between 2 - 3 weeks and its been 5 weeks now. I have called customer service twice in the past 5 days and they are still failing to give me a clear response of where my order is and a dispatch date? The customer service and communication protocols are awful as I will expect to be informed with the status of my order from the moment that I confirm my purchase to the receiving date, or in my case even more important to apologise to your customers for the delay and explain the cause of the issue? I am still waiting for a clear answer and my bed or course as I am still sleeping on the floor!”

Helpful Report

Posted 5 years ago

Hi Adriana, Thank you for your review. I am very sorry to hear you are disappointed with your experience with us. I have had a look into this and can see your order is currently being overseen by one of our Team Leaders who will keep you updated. Kind regards, Zoe Customer Care Made.com

Posted 5 years ago

“The bathroom cabinet I ordered had a lead time of 3-4 weeks. When it was 2 weeks overdue I contacted them and I was told there would be a delay of 7 days due to change of warehouse. I had to contact them again today as still not dispatched and I've been told it will be another 7 days. Awful experience. Not acceptable.”

Helpful Report

Posted 5 years ago

Hi Sal, Thank you for leaving a review on your experience. I would like the chance to restore your faith in Made.com. I will be in touch via your private email that we hold in relation to this order. Kind regards, Zoe Customer Care Made.com

Posted 5 years ago

“Ordered some furniture and a mirror in March. Both to be delivered by two different delivery companies and one very challenging to arrange a delivery date with. One item of furniture arrived today in the wrong colour, the original colour is no longer in stock meaning another 6 to 8 weeks lead time. The mirror was supposed to be delivered yesterday and never arrived. Nobody seems to know where it is and was given different excuses. Reordered also with same lead time. Made have had my payment for 2 months already and they have made no attempt at any kind of compensation. If my mind wasn’t set in the particular items I have ordered, I would cancel and go somewhere else. Extremely disappointed.”

Helpful Report

Posted 5 years ago

“Awful. Each week for the past 3 weeks we've been told it'll be another 5 working days until our bed is dispatched. Not enjoying sleeping on the floor. Grow a pair and cancel our (anyone expecting a Made.com product in London) orders if you can't deliver. Or better, stop taking orders on your website? Clearly this has been going on for weeks.”

Helpful Report

Posted 5 years ago

“Disgusting. 1star is a compliment. Ordered a sofa just after Christmas still hasn't arrived, they lost one and can't locate the reordered one. Been told by 6 different people we would be rung back and not one call and told something different every time. What is going on?! Are we ever getting this sofa? We have no answers. The worst company iv ever used.”

Helpful Report

Posted 5 years ago

MADE.COM is rated 1.4 based on 634 reviews