“I brought some dc trainers model number adys700173 a few months ago they falling apart they come un stuck around the trainers the bottom are falling of the last trainers I had didn't last either is this company selling fakes now I wounder”
“Bought a jacket which is advertised as Brave soul. I am size 10 for the last 20 yrs, I can now say that this jacket is not a genuine product, secondly is not true to size and is awful quality, zip broken and pockets stay opened apart. I sent the product back through my local post office, costed an arm and a leg and that is on top of the delivery charge, and was returned back to me. I will not pay the 3rd time.
Customer service is awful and now they are saying to use Hermes for return, I am not based in UK and and can not use Hermes , which means more charges to then say they are gone missing.
Will never buy again .”
“My experience was so bad. I ordered a gift for next day delivery and than it never got delivered after having taken a day off to stay in for it as I am flying out tomorrow 13:30pm. I called in at 13:00pm today chasing was told oh sorry by an advisor it won’t be delivered today. I said I need to speak to their manager I than had a Sarah on duty manager at Leominster than she said “oh no I apologise on behalf of the advisor it may still be delivered today because here is nothing suggesting it won’t be please wait until 8pm” 16:45 I get a text from DPD your parcel will be delivered tomorrow....I made it clear it was a gift for an event I’m travelling too. The inconvenience not to mention my day off work I took to wait in for it. To than call back to find out why I was not updated and once again speaking to another supervisor called Paula who could only give me three words “ it’s not guaranteed” why am I paying for express delivery if it’s jot guaranteed and your website says if you order before a certain time you will have it next day which I did. She than transferred me to Joe another manager that deal with deliveries whom immediately as I was transferred to him was already defensive and wanted to offer me £2 compensation 😂💦 joke right talk about customer service. I said to him you can keep that £2 my issue is the lies, why no one kept me informed and the inconvenience caused he than got really rude and obnoxious with me. No apologies one word for these people and this company customer services does not exist they did not give a toss about what I felt all they kept saying is we have sent another out because the first one seems lost missing the point that the one they have replaced it with will not make it on time as no one will be in the property. They refused to refund me immediately because they needed DPD to tell them delivery had not been received forgetting that they know I haven’t received it as a customer once again delaying my refund and my process as a customer. To all customers thinking of using them ******AVOID AVOID AVOID****** not worth your blood pressure rising....”
“Great little website, they might not have a massive selection but their prices are descent and the next day delivery is awesome. Especially if you pay the £10 and get free next day delivery no min order for a whole year. No one does that.”
“Lost my parcel! Don’t care about service! Bad company
Such a bad company !! Customer service is none! As a premier delivery customer I ordered a bag for next day delivery (due bank holiday weekend) and when I tried to track it, it said the parcel had been sent to wrong sorting centre! Turns out the staff there put it in a wrong cage ! No apology , they don’t care less. I was told we have sent you items before with no problem, it’s a mistake and they happen. Refused to try and track the parcel so who knows when I may get it . Shoddy company will never use again. Also the designer clothes there are offering has got worse and it’s no cheaper than other stores now. Shame such a bad company”
“I purchased a pair of Berghaus Expeditor 2.0 for a long awaited trip up mount Snowdon. The grip on the beasts was the equivalent of a top end continental tyre on a dry day at silverstone. I am the clumsiest human being on the planet, yet these boots defied the odds and I didn’t perish to my death. Would highly recommend.”
“After being taken in by other dicount sites I was worried about using another one but no need to worry, the items were as described, the order was complete and delivered on time.
I will certainly be dealing with MandM again.”
“I ordered £99 worth of items after being recommended by a friend. Genuine items, good quality and received within 3 days on standard delivery. My daughter then ordered £80 worth for her bf, next day delivery spot on. Tnanks M and M, I LOVE your site 😁”
“Black Friday - Bought my son football boots.. great price... they got lost in the post apparently... I got a refund when the sales ended and its impossible to buy any football boots for that price now the sales have ended... I suspect a con to get you on the site and purchase multi items, to get up to free postage... yet you never get the cheap/ good deals as they get lost.... I will never shop here again... messed me about for weeks chasing answers.”
“Overall they made me happy with the money that you can save on designer or named brands.
Also their website is very easy to use, and really quick delivery.”
