National Tyres and Autocare Reviews

Name: National Tyres and Autocare
Rating: 1.86

1.9 Rating 207 Reviews

20 %

of reviewers recommend National Tyres and Autocare

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1.9

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5

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National Tyres and Autocare 1 star review on 28th July 2024

Anonymous // 01/01/2019

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“WARNING they use agency staff for Mots so don't book thinking they have the staff to do the job. Cancelled my Mot on the morning but didn't tell me untill I got there, asked them to help but they told me to ring around and sort it out myself. Called customer service who didn't answer. Called kwick fit who moved mountains to get me booked in. National Tyres do not care what so ever. Horrible company stay well clear I cannot stress this enough to you.”

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Posted 1 year ago

“not sure why national tyres is so much expensive compared to kwik fit,sometime back one of national tyre branch done one my tyre but left a bolt loose and it came off and was making noise inside the trim till i took to another branch to find out exactly what happened”

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Posted 1 year ago

“No Show I booked a mobile tyre replacement for a Sunday 4-8pm fitting. I made a screen shot of the booking, received a confirmation email and checked my credit card was charged £186. They never came. I called but they had no record of the booking. Their brilliant suggestion was to make another booking and pay another £186 and they will look into a refund for the first booking. I will not be using this awful service again.”

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Posted 1 year ago

“Bought 4 new tyres with mobile fitting as i live 45 min away from their garage and physically don't have time to get there...... after new tyres were fitted, the car started shaking when driving. the wheels need to be rebalanced. I called them back asking for solution. The only solution they give me is to come in to the garage and get it done there. Once again I can't make it that far as I'm working, i would need min 3h. They refused balancing refund so I could do it locally.... I though I have a nice deal on 4 brand new fully fitted tyres but I was wrong.... now I have to pay again for wheel balance...... please avoid.....”

Helpful Report

Posted 1 year ago

“Booked in brake check as making a grinding noise. I selected 10am slot on Sunday at the Widnes branch, so I turned up at 10 when they opened along with 10 others who has the same slot booked. National called me at 2pm to say car needed £360 worth of work, but which can't be do done until the next day as they dont have parts. The following day they said the LOCKING nut had snapped and I was asked to take the car to a garage who specialises in removing locking nuts and bring it back. I picked the car up and took it to a garage I usually use who agreed to fit me in, glad I did as the work icluuding the brakes cost me two thirds less than what I was quoted my these rip off merchants. Avoid this chain as they will quote you for work that does not need doing.”

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Posted 1 year ago

“Been trying to get a issue rectified for several months and can't get a reply. They broke my locking wheel nut key and are ignoring me after spending over £800. I've left a review from the date of the incident but they're ignoring that and all other ways I've tried to contact them.”

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Posted 1 year ago

“Fitted back tyres when they were supposed to fit front tyres and still did the front wheel alignment, although this is doubtful given the way the car drives. Allowed car to be driven away with illegal front tyres. When contacted to complain they told said the front tyres were legal and showed no remorse and no intention to work to address the problem. Have no ability to pay for new front tyres now, nor are they legal to drive. Disgusted.”

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Posted 1 year ago

“Staff polite and with no issues. My beef is the price I paid for an exhaust. I didn't have time to shop around and paid £535 for a Nissan Note exhaust fitting, not including front section. I later got a quote from a local garage for £125. I have used National tyres once, but that will be the last time, I will make sure i shop around in future. Ps I looked at parts on Euro Parts and feel i have been over charged.”

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Posted 1 year ago

“Booked through Tyre shopper / national tyres owned by Halfords a Mobile fitter came out to fit two new front tyres and damaged locking wheel nuts and also snapped off tyre pressure sensor and replaced with standard rubber valve with no sensor , car is now telling you sensor undetected every time you start the car and showing a dashboard alarm which is now an MOT failure under new rules and have spent an hour being passed from one number to another saying i have the wrong department to complain , never again !.”

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Posted 1 year ago

“Advised I needed 4 new tyres 😆. Including 1 I had fitted 7 weeks ago..1 I had fitted 9 weeks ago and 2 I had fitted at the end of October 2022 . Nice 1 boys Christmas bonus on it's way. 😆 🤣 😂. NEVER AGAIN.”

Helpful Report

Posted 1 year ago

“Booked car into Falkirk branch for repair on Monday 27/02/2023. Work delayed due to staff shortage (sickness). Was told car would be 1st job next morning. Called them at 3pm (they had not called me) was told delay due to supplier sending wrong part so new part needed to be ordered. Collected car Tuesday 5.30pm. Front Inner track rods and outer track rod ends both sides and shock absorber front driver side plus wheel alignment. Was told to come back in a few days to get tracking tweaked as might be a bit off. Following day noticed damage to newly refurbed alloy and steering wheel was more than slightly off. Thursday returned to garage – manager accepted responsibility for damage to alloy and agreement reached to make good. Wheel alignment re-done. Friday evening – son was driving car and steering felt off. Checked passenger side and found inner track rod end not longer attached to the steering rack. AA called attempted a repair - unable to do roadside repair as wheel nuts on passenger side had been overtightened. AA recovered vehicle to Falkirk. AA have confirmed that had the car been being driven on motorway when the track rod came away from steering rack result could have been catastrophic and possibly fatal. Complaint raised and escalated to regional manager. We asked for car to be taken from Falkirk to Audi in Stirling for safety check – compromised and agreed Regional Manager would take car to Halfords in Stirling. This was done on Tuesday 7th March and car returned with a verbal assurance it was road safe. Also offered a full refund, was advised this would take up to 10 days and customer services would be in touch. Several calls and emails later and still no refund as of 23/03/2023. National/Halford consider complaint closed.”

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Posted 1 year ago

“National Tyres Greenock Inverclyde Been harrased with emails to leave a review for these jokers. Bought two new tyres everything was fine. The week later I booked an appointment for front wheel alignment and entered a voucher number bringing the price down to £19.99. They next day we took the afternoon off work and took the car into the Greenock shop and were told they were running behind a little. No problem. They took the keys and said someone would phone. A couple of hours went past and we received a one ringer phone call from their shops number. When I called back they stated they were unable to do the job as the strut bolts were siezed closed and required the acetylene torch to loosen them. They went on to explain they wouldn't have any gas for the torch until next week. So they were unable to do the job. We took our car around the corner to Dellinburn tyres who immediately put the car on the ramp. Setup the lasers and got the big spanner into the strut bolts. Within five minutes these boys had done the job (tracking/wheel alignment) and that was including the time the mechanic took to take the car a test drive.. National tyres totally wasted our time simply because they could not be bothered. I'm guessing they had more expensive jobs to do that day and were only getting 20 quid for out job so fobbed us off with a measily excuse.”

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Posted 1 year ago

“Newton le willows branch. Booked a tyre and wheel alignment all paid up front. Tues 1pm turned up only to be told a white van was stuck on the wheel alignment ramp and they couldn't do it??.re booked for this morning (Thursday).drove the six miles only to be told it was still stuck on the ramp??.your in the job of tyres and wheel alignment for god sake drag the bloody van off..asked for money back and the guys sat in the office got really nasty saying it's not their fault???.no and I bet by not sorting it you get to sit in the office drinking coffee . I think halfords need to be very careful because clowns like this will destroy your good reputation”

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Posted 1 year ago

“Firstly the guy who worked at the reception area at the Dunfermline branch was rather rude, it was clear that customers were just an inconvenience to him. When I told him I had a puncture and would need a new tyre, he said, leave it with me, when asked what the price would be, he quoted me £25 more than what was advertised online. When I queried this (politely I may add) he became aggressive, raising his voice stating something along the lines of web prices always being cheaper. When I said I wasn’t interested, he followed me to my car ranting the whole time. I can see why a lot of female drivers avoid these places.”

Helpful Report

Posted 1 year ago

“Took my car for m.o.t. to NATIONAL TYRES AND AUTOCARE Having failed my m.o.t I got a quote for repairs - the cost for parts was £202-55. They are now owned by HALFORDS, and my mot says Halfords Autocentres. I checked Halfords on line price and it was £69-97. I also checked Europarts (whom I am led to believe they get their parts from) Europarts price was £109-98. I pointed this out to them, but wasn,t offered amended price. I didn,t feel the part they failed was bad, so went to another garage for mot and it was passed. I won't be going anywhere near National Tyres or Halfords any more, and will be making my friends etc. aware of my experience. I informed Halfords Autocentres on-line, but am afraid they didn,t/couldn,t explain why this was,in fact, they evaded the question entirely, this was the answer I got :- Please provide a screenshot or copy of the competitor quotation, please also stick to the price match guidelines or we cannot assist you further.”

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Posted 1 year ago

“tried to get through on the phone waited half hour before being told they dont do mobile fit in my area ,I have used this company many times in the past and was always pleased with them .since being taken over by Halfords it has gone down hill would never use them again dreadful webb site un workable”

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Posted 1 year ago

“Had appointment at Washington national tyres today 18th January appointment 10 30 got in 9 .50 from entering the depot to leaving the staff were brilliant answered my questions and so so helpful my place now for my tyres Thank you all”

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Posted 1 year ago

“Just returned from national tyres washington got in early to fit new tyres the staff here are the best I have ever come across no problem whatsoever very pleasant and very helpful my place in the future”

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Posted 1 year ago

“Ashton-u-Lynne 4 tyres booked for 12 noon Saturday 7/1/23 arrived to be told leave keys be ready about 4.30/5 , attitude awful, told they where still doing yesterdays work , however 4 guys sat in office on there phones, time 11.35 so not the lunch break,sorry customers vote with there feet , plus you get what you pay for.”

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Posted 1 year ago

“Terrible terrible service. In short they screwed up my order. I requested a refund. Heard absolutely nothing. Called customer services - got cut off and went straight to their survey that they are so intent on your taking at the end of the call, so I wasn't helped. Called again eventually got through to someone and was confirmed that my refund had been processed a few minutes again by the person I spoke to first. If I hadn't called in I would be waiting for a refund that was never going to arrive back onto my credit card. Check your refunds!”

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Posted 1 year ago

National Tyres and Autocare is rated 1.9 based on 207 reviews