National Tyres and Autocare Reviews

Name: National Tyres and Autocare
Rating: 1.86

1.9 Rating 207 Reviews

20 %

of reviewers recommend National Tyres and Autocare

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1.9

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5

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National Tyres and Autocare 1 star review on 28th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asked to fix a puncture and replace another tyre. Fitter then started doing a safety check on the car !! Could you please ask the customer if they want this service. I won’t be coming to National Tyres again. Nearly 2 hours to change 2 tyres !!!”

Helpful Report

Posted 2 years ago

“I am a nhs worker and had been night shift. Unfortunately I had a puncture and managed to get home safely. My husband had to drive over to National Tyres in Hamilton, South Lanarkshire, Scotland with our car. Staff werent interested even though we have given them lots of business. We had puncture on our existing tyre which is only 3 months old and needs to be replaced. We've already bought 4 new tyres from them in past 4 months. We tried to book a slot on line to get new tyre without success. Will never be back at this garage. We have a mobile mechanic coming to our house today from KWIK FIT. They were very helpful and understanding. Asthey know I need the car to go back out on night shift at hospital, tonight again. Thanks to Kwik Fit for their help. Kwik Fit you know how to treat your customer. Will never us National Tyres again. Quitr sad, to treat a good customer like that. Shame on you.”

Helpful Report

Posted 2 years ago

“Absolutely disasters no tyres waste of time booking in a line of six other people with the same issues tied trying to get through then they rang off don't these people want to stay in a job .”

Helpful Report

Posted 2 years ago

“Very poor service from National Tyres Birkenhead, replaced 2 tyres but only tightened the wheel nuts for one. One wheel left finger tight with wheel working loose, could have caused a major incident. Also, no attention to the tyre pressures, again, very poor”

Helpful Report

Posted 2 years ago

“Was given a price over the phone. The day after having taken half day off work when I turned up at the garage they wanted to double it but didn't really want to do the job. They also do not have a complaints procedure worth it's while. Poor garage - won't return.”

Helpful Report

Posted 2 years ago

“The service has been shocking at National Tyres. I left the garage with my steering wheel at a 90-degree angle where they had misaligned my tyres for the second time. They also did not return my locking wheel nut which they are taking no responsibility for. My tyres have worn incredibly quickly due to poor alignment. This has been verified by another garage.”

Helpful Report

Posted 2 years ago

“2 new tyres fitted today, booked in at 8.30am and completed before 9.00am, happy with the service, however I was informed I needed my front brakes done, at a cost of £277, I priced this with 4 local reputable companies who gave me prices varying from £70 to £106,it may well be that there may have been some other issues but certainly not clarified during discussions, I will obviously get the brakes done with another company unless there is indeed other issues and their price is competitive”

Helpful Report

Posted 2 years ago

“Rubbish tyres / Rubbish customer service I purchased a pair of tyres pirelli from nationaltyres in manchester, and after 2 months I found one of the tyres has a bulge in the side wall not what I would expect from pirelli tyres as they are supposed to be the best. I contacted the company national tyres and they refused to assist. The tyres cost me £145 each just took my money and interested in helping me in anyway”

National Tyres and Autocare 1 star review on 10th May 2022

Helpful Report

Posted 2 years ago

“This place is good for fitting PRE-BOOKED TYRES only. Never get you car serviced or MOT here because they will invariably find problems with the tyre, which is not a problem; but what follows is a problem. I had given my car for servicing only. I was told that the tyre tread depth is below legal limit and needs changing. The mistake I made was that i agreed for the change. Cheapest of the cheap tyre worth less than 100 quids was fitted in both from wheel for 169 quids each. For that price, I could have fitted a high mid-range to premium tyre. They even defend themselves saying that since I didn't pre-book the tyre, they can change whatever they want. I contacted the customer care, they also sing the same song. Also, I have never received a serviced car ever without a wash. For the first time in the UK, I had to collect a fully serviced car that was not washed !! I didn't know that Halfords have taken over national tyres. I would have avoided it if I had known because I avoid any organisation associated with Halfords like leech. sales invoice number 4551805 Customer account number 17450 Job sheet number 4565120 National Tyres, scott hall road, sheep scar, Leeds”

Helpful Report

Posted 2 years ago

“I booked online and PAID in advance for two tyres to be fitted at Dunfermline on Saturday 23rd at 9 am. Even after arriving at 8.30 am, and being told only two tyres to do before mine,so won't be long..9.45 am was when my car was moved into bay, after asking was just told 'we are busy' how and why did it change? Maybe him standing for 15 minutes leaning into a car chatting has a bearing on that...so took just 15 minutes to change two front tyres. Slap dash...then my car was driven out, with drivers side window down, why? And door wide open and the car RUNNING, the guy just left it walked into the office and the original child shouted. 'THATS DONE MATE' are you not meant to show the CUSTOMER the work carried out? And im definitely NOT YOUR MATE....horrendous obnoxious arrogant children working there”

Helpful Report

Posted 2 years ago

“I will not be giving them any further business Booked oil and filter change technician/fitter refused as a small but not excessive oil leak from rocker cover gasket! Poor rude aggressive service received from Hockley/Newtown Birmingham branch avoid at all cost go to a real mechanic”

Helpful Report

Posted 2 years ago

“" Remember, these great prices are ONLY AVAILABLE ONLINE WHEN BOOKED IN ADVANCE and not in our branches, so order now for our best deals " !! Why is that ? What is the rationale behind this very devious, exploitative practise. I ( and my partner ) have made a point of never using you again. We will also try to persuade family and other people on media sites not to use you either. Charging £ 79.00 for a tyre saying it is the cheapest on offer - but when I checked the website less than an hour later at the same `garage`, there were 5 cheaper tyres… so you use the above as a way to avoid telling passing trade about the cheaper options. Devious, callous practise. I assume it is legal.”

Helpful Report

Posted 2 years ago

“Excellent service when having 4 tyres fitted at the Bedford Branch. They booked me in at short notice and the job was done efficiently and speedily. Would certainly recommend.”

Helpful Report

Posted 2 years ago

“National Tryes Leyland If Google would allow me to give ZERO I would!... Absolutely dreadful service from this place today, I wanted my tyre checking as my garage said that it was running low so I went here unfortunately! There were no cars in the actual garage being worked on and little to no cars on the car park. I went in to reception only to be greeted by an empty desk, then from out the back came a very miserable member of staff who said they are busy and if I want anything doing it would have to be 3:30pm onwards, I said to the bloke calmly that I don't need to book in just yet as I would like him to simply nip outside and check the tyre with the potential issue to which he replied (huffing and puffing): “I’m only on my lunch!” Then he grunted asking in a sharp tone “WHICH TYRE!” I pointed and he said “WHERE!?!?” So I replied with “Just forget it” and left Sadly this is not good service at all, there are far better garages with much better service to offer just DON’T USE THIS ONE as they are on lunch and would rather eat their sandwich than assist a client for 2 minutes Dreadful!”

Helpful Report

Posted 2 years ago

“Order my Bridgestones 4 tyres on the website.got free life time tyres guarantee. Had a nail stuck on the side of rear tyre . Went to the Chester road stretford branch where I orinally fitted the tyres .told the guy on the counter that I have a lifetime tyres guarantee and I produce the receipt which is clearly written on that life time guarantee .guy was so rude . Didn’t accept the receipt. He hadn’t got a clue what’s guarantee means . Range the custome service they said it is guarantee. Really gutted .”

National Tyres and Autocare 1 star review on 15th February 2022

Helpful Report

Posted 2 years ago

“I paid to have my vehicle tracked 4 x wheel allingment, 1st guy had a go , I drove the vehicle pulling , went back they did it again a different guy,pulling again to the left. I was a bit worried incase it was something serious went to a local garage , he sorted it out tracking was not right.a bit shocked as 2x guys had a go and failed but what I would like to say is the guys were polite and helpful. I will never get any of my vehicles tracked etc at National.”

Helpful Report

Posted 2 years ago

“Easy to use website. Great prices. Excellent fitting service, timely, although it was actually over the holiday period. Courteous and efficient team members. Especially liked vehicle information and safety videos in waiting room -”

Helpful Report

Posted 2 years ago

“Booked in for a service and mot I made the appointment on 9/11/2021 my booking was for 10/1/2022 when I arrived at the branch the manager didn’t have a clue but then told me the mot technician had resigned before Xmas so they couldn’t do the mot but would do the service , a bit pointless in my view so I declined his offer he couldn’t care less that I had traveled down to his depot and I hadn’t been told my appointment had been cancelled. I was leaving the depot and was calling the taxi company to cancel the pick up I had arranged when the manager started shouting I was blocking access to the garage , this wasn’t the case as I had left plenty of room for access he was just being a bully would I recommend National Tyre Aberdeen not in this life time no apology of any kind the manager just couldn’t care less .”

Helpful Report

Posted 2 years ago

“Purchased a set of tyres and tracking from tyre shopper with works to be done by National Tyres,Dundee Car was left with National Tyres at 0840 and left car with them after being informed car would not be ready for pick up until after 1040.. I received a call from them at 1045 asking me who last had my wheels of as the key for locking nuts had been ripped.. It was that same National Tyre shop in Dundee that had my tyres of 28 month prior when I got my previous tyre change done hence it was them that ripped the lock nut key and no 1 else as they suggested.. I let it be known when I went to pick car up that I am convinced he attempted taking lock nut of using the air gun and not the tourque bar to which he obviously denied.. Needless to say I cancelled Tyre Shopper order and went elsewhere for getting job done.. I am not letting so called tyre fitters near my car when they can't even take a wheel of costing me £145 plus inconvenience with damage caused...AVOID”

Helpful Report

Posted 2 years ago

“Saw on the homepage the price for a tyre was £ 73.... was charged £109.... they said that was because the cheap price is only online booing price.... what a rip off... not very happy..”

Helpful Report

Posted 2 years ago

National Tyres and Autocare is rated 1.9 based on 207 reviews