“I VISITED THE LIVERPOOL STORE ON 25TH FEBRUARY (branch 176) AND WAS SERVED BY A LOVELY ASSISTANT SARAH. THE SHOES I WANTED WERE NOT IN STORE SO SARAH CHECKED THE AVAILABILITY AND INFORMED ME THAT SHE HAD FOUND A PAIR AND AS I NEEDED THEM BY SATURDAY 29TH FEBRUARY SHE SUGGESTED NEXT DAY DELIVERY AND AS I WAS IN THE STORE SHE KINDLY PROCEEDED WITH THE TRANSACTION. I WANT TO THANK SARAH FOR ALL HER HELP SHE WAS FRIENDLY ,HELPFUL,AND PATIENT AMOUNTING IN EXCELLENT CUSTOMER CARE SKILLS .”
“I visited the Office shop in the White Rose Centre Leeds this week & was served by a very pleasant assistant called Kieran. Kieran told me that if they didn't have my size in stock that I could have a pair delivered next day free of charge to my home address from their warehouse. What a brilliant service. They actually did have my size in stock so went home with my beautiful very comfortable gold sandals.”
“Would just like to say how helpful Angela was st your Norwich store on Friday 21st Feb...I work in retail and know how important customer service satisfaction is.”
“I returned a pair of shoes to their store after ordering online, after 8 days i hadn't received a refund. I rang up to be told the payment hadn't been authorised, took a further i days for the money to return to my card. 16 days in total for a refund is apaulling. Fast forward a week i returned another pair of shoes and 8 days later there is still no refund back onto my card. Looks like i have to waste my time calling again. I'd advise to never shop with office unless you're definately going to keep the product.”
“I returned a pair of shoes to their store after ordering online, after 8bdays i hadn't received a refund. I rang up to be told the payment hadn't been authorised, took a further i days for the money to return to my card. 16 days in total for a refund is apaulling. Fast forward a week i returned another pair of shoes and 8 days later there is still no refund back onto my card. Looks like i have to waste my time calling again. I'd advise to never shop with office unless you're definately going to keep the product.”
“Shopping in the cork store Emma the store manager was so helpful . She went out of her way to make sure My daughter got her shoes for her confirmation and nothing was a problem. I would definitely shop in office again and would recommend to my friends .thank you Emma who made my shopping trip easy .”
“Went into store & my size /colour not available there. Boots sourced by staff at till on their system. I paid & was told boots would arrive at home 3-5 days time. 8 days later after no boots arriving I contact Office only to be told "on-line shopping products not live & my boots can no longer be sourced" I pointed out I was not an on-line shopper, but was met with the same robotic response from staff.
Not only did Office fail to provide me with the goods I paid for, they also failed to communicate with me for 8 days. Terrible service. If I could have awarded no stars I would have done.”
“Visited office shop in Bluewater and was seen by Hannah, store no43. She was very helpful and friendly, and was able to oblige us with all we needed. Very nice young lady a credit to the store.
Tham
Thank you.”
“Bought my Dr Martins ankle zip boots from Leicester Office store.
Staff all extremely friendly and helpful with offering good advice when buying boots.
Love the boots.”
“Went in to 057 Exeter shop today had a a lovely welcome and great service form the staff Kete and holliegh nothing was to much trouble . I will definitely be returning 👍”
“I was looking for some winter boots..At Office Merry Hill (78) I was greeted by the lovely.Noemi and Jade ..who patiently listened to what I wanted..had a good knowledge of their stock, and found the perfect Timberland boot for me..Great fit, great service Thanks girls..Happy Days 😘 Linda Bailey”
“STORE 163 -Basingstoke.
Took back a pair of boots that were just under one year old with a very noisy heal. Vikki the store manager gave me excellent service, so nice to be treated in this way.
A very very satisfied customer.
Thank you to Elly and Vikki. 👍👏👏👏✅✅”
“Returned trainers to store 215 for an exchange.I was attended to by joe who very polite and helpful went above and beyond and I left very satisfied so thank you”
“Shopped today in branch 205 and Jeh( she’s from Romania)
she’s been really helpful polite and patient which I needed a lot because I couldn’t decided.
She always saw when I needed help! Well done, see you soon!”
“Very bad cutomer service. I ordered next day delivery which arrived late. I required the boots for a special occasion and they never arrived, despite paying for next day delivery. One month later and i still havent received a refund . It is hard work and i still havent recieved a refund. I will never use this store again. Customer service is non existent.”
“Bought trainer
Great Instore service
Was assisted by Aaron (2) was quick with getting my trainers 5 star for Aaron
Maybe the shop cashier needs to be a bit friendly and pay attention to the customer rather then serve me and chat to her colleague”
“Very disappointed with cancelled order 6 working days after the order conformation email stating they were processing my order.
This despite the fact that they state they will be despatched within 2-5 working days.
No time to shop to find an alternative item for a Christmas gift.
Nit happy with the Office reply and response.
Will not use again.”
