“I brought a pair of air forces 1s online, when they arrived I noticed they were already creased. The right shoe looked like it had been on display as it had dirt marks on the sole. The cardboard that usually sits in the trainers was missing. There was also a knot in the shoe lace. Unfortunately this will be the last time I order from office.”
“Paid SGD285 for a Nike Air Force 1. When it arrived on my door step the box was ripped. Shoes looks abit in a bad condition. I paid for a real Air Force price however I got a rip off shoes. What a scam”
“Bought nike shoes that started falling apart from inside after 3 weeks of wearing them . I been told to send them to assessment team with tracked delivery that costed me extra 10 pound . They send shoes back to me saying that they are damaged but this is not manufacture fault but mine. Shoes are falling apart after not even 4 weeks and I was told that is my fault. I lost money I payed for shoes and extra parcel cost just to recive disgusting letter suggesting I damaged the shoe fro inside. How would I do it office ?!?!?
Pepole on customer services are terrible basically suggesting you to move on as they wont do anything about it . If you think you will buy a shoe from office and something is wrong with it you will never get your money back ! Avoid this shop pepole ! They do not care about customer after you made payment !”
“Visited the bullring store today nikita and Hassan and Charlotte and Justin were really friendly and helpful. It was nearly closing time when we went in the store but staff wasn’t on to us to leave in fact they were telling us to try the trainers on for Comfort. The Service in the bullring Office store is always out standing I normally get served by Matt and Justin there both brilliant.”
“The service at the store in Birmingham is excellent..Assistant's greet you with a "hello", so cant find any fault's there.
However..
And this is more to do with quality control
I recently ordered a pair of buckle boots (size 6 in taupe) online after the Birmingham store had run out of them.
they arrived at the store, and I was informed by text..(all ok)
I collected them..and on trying them on, it soon became apparent that one shoe felt far looser than the other.
Looking at the shoes, they were both marked as 40 (Uk 6) on the sole, However on looking inside one of them under the tongue it was marked as 41 ( size 7)
I brought them back to the store and decided to re-order another pair ( size 6)
They arrived at the store, and this time I decided to try them on at the store first.
they seemed fine, so..not wanting to take the cardboard box home, I placed them in my own carrier bag.
Now they are both marked as size 40, however (and its not my imagination) the right shoe feels wider than the left and visibly looks so.
Placing them sole to sole they are the same length, but the upper shoe on the right foot is definitely wider to the point where if I place an inner sole in the wider shoe, I can put my foot in quite comfortably..but on doing so with the other shoe, the shoe is unbearably tight especially across the toe digits.
As I say..this issue is more to do with quality control..inspecting what comes in from the manufacturers of the shoes (abroad)
and what goes out to the customer from yourselves.
And before anyone suggests that maybe 'I have a problem with my feet?'
No..
I have a pair of office shoes that I bought from an outlet they have in nearby Selfridges, and they fit just fine.”
“I visited your Grimsby store and I must say that Will was really helpful even though I was a bit of a pain dithering about, must say he has a lot of patience and very good customer relations. All the staff were very friendly and helpful.”
“I VISITED THE LIVERPOOL STORE ON 25TH FEBRUARY (branch 176) AND WAS SERVED BY A LOVELY ASSISTANT SARAH. THE SHOES I WANTED WERE NOT IN STORE SO SARAH CHECKED THE AVAILABILITY AND INFORMED ME THAT SHE HAD FOUND A PAIR AND AS I NEEDED THEM BY SATURDAY 29TH FEBRUARY SHE SUGGESTED NEXT DAY DELIVERY AND AS I WAS IN THE STORE SHE KINDLY PROCEEDED WITH THE TRANSACTION. I WANT TO THANK SARAH FOR ALL HER HELP SHE WAS FRIENDLY ,HELPFUL,AND PATIENT AMOUNTING IN EXCELLENT CUSTOMER CARE SKILLS .”
“I visited the Office shop in the White Rose Centre Leeds this week & was served by a very pleasant assistant called Kieran. Kieran told me that if they didn't have my size in stock that I could have a pair delivered next day free of charge to my home address from their warehouse. What a brilliant service. They actually did have my size in stock so went home with my beautiful very comfortable gold sandals.”
“Would just like to say how helpful Angela was st your Norwich store on Friday 21st Feb...I work in retail and know how important customer service satisfaction is.”
“I returned a pair of shoes to their store after ordering online, after 8 days i hadn't received a refund. I rang up to be told the payment hadn't been authorised, took a further i days for the money to return to my card. 16 days in total for a refund is apaulling. Fast forward a week i returned another pair of shoes and 8 days later there is still no refund back onto my card. Looks like i have to waste my time calling again. I'd advise to never shop with office unless you're definately going to keep the product.”
“I returned a pair of shoes to their store after ordering online, after 8bdays i hadn't received a refund. I rang up to be told the payment hadn't been authorised, took a further i days for the money to return to my card. 16 days in total for a refund is apaulling. Fast forward a week i returned another pair of shoes and 8 days later there is still no refund back onto my card. Looks like i have to waste my time calling again. I'd advise to never shop with office unless you're definately going to keep the product.”
“Shopping in the cork store Emma the store manager was so helpful . She went out of her way to make sure My daughter got her shoes for her confirmation and nothing was a problem. I would definitely shop in office again and would recommend to my friends .thank you Emma who made my shopping trip easy .”
“Went into store & my size /colour not available there. Boots sourced by staff at till on their system. I paid & was told boots would arrive at home 3-5 days time. 8 days later after no boots arriving I contact Office only to be told "on-line shopping products not live & my boots can no longer be sourced" I pointed out I was not an on-line shopper, but was met with the same robotic response from staff.
Not only did Office fail to provide me with the goods I paid for, they also failed to communicate with me for 8 days. Terrible service. If I could have awarded no stars I would have done.”
“Visited office shop in Bluewater and was seen by Hannah, store no43. She was very helpful and friendly, and was able to oblige us with all we needed. Very nice young lady a credit to the store.
Tham
Thank you.”
“Bought my Dr Martins ankle zip boots from Leicester Office store.
Staff all extremely friendly and helpful with offering good advice when buying boots.
Love the boots.”
“Went in to 057 Exeter shop today had a a lovely welcome and great service form the staff Kete and holliegh nothing was to much trouble . I will definitely be returning 👍”
“I was looking for some winter boots..At Office Merry Hill (78) I was greeted by the lovely.Noemi and Jade ..who patiently listened to what I wanted..had a good knowledge of their stock, and found the perfect Timberland boot for me..Great fit, great service Thanks girls..Happy Days 😘 Linda Bailey”
“STORE 163 -Basingstoke.
Took back a pair of boots that were just under one year old with a very noisy heal. Vikki the store manager gave me excellent service, so nice to be treated in this way.
A very very satisfied customer.
Thank you to Elly and Vikki. 👍👏👏👏✅✅”
