Overstock.com Reviews

Name: Overstock.com
Rating: 2.01

2.0 Rating 137 Reviews

25 %

of reviewers recommend Overstock.com

Company Reviews

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Metrics

2.0

Based on 137 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 48%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Overstock.com 1 star review on 22nd October 2024

Anonymous

Overstock.com 1 star review on 30th March 2023

Kim E

Anonymous

Anonymous // 01/01/2019

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“We had issues with delivery and refund. The label was created, but the item was never shipped. It took forever to initiate the refund process, and still waiting for it after 10+ days from the day of purchase. We used Overstock a couple of years ago, and it was completely different experience. It looks the business is in decline now.”

Helpful Report

Posted 2 years ago

“POOR QUALITY – OVERSTOOK REFUSES TO SUPPORT IT - We ordered 2 umbrellas on 2/21/2022. We live in Ohio so its just barely springtime here. We placed one umbrella outside to see what it looked like and left it closed. Just opened it and it is severely faded. Overstock refuses to do anything about it because it past the return date. Spoke with a rep via text and she was no help. Terrible customer service and poor-quality product!”

Overstock.com 1 star review on 25th April 2022

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Posted 2 years ago

“No need to go into details of my problems with Overstock order. My story is like others with delivery, quality and refund problems. I am frankly surprised that this Company is still in business. The worst of the worst online merchandise companies I have ever dealt with. DO NOT BUY FROM THIS COMPANY AND SAVE YOURSELF THE HEADACHE. THIS WAS MY FIRST ORDER AND I WILL NEVER BUY FROM THEM AGAIN. THIS COMPANY HAS UNETHICAL BUSINESS PRACTICES AND SAD TO SAY THEY KNOW IT AND IT IS THEIR NORMAL OPERATING PRACTICES”

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Posted 2 years ago

“Told we it was over 30 days and nothing they could do. I was sick and needed time to return. This company is pure evil.”

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Posted 2 years ago

“Overstock delivered damaged 6 futon mattress for same order. When I filed claim with Overstock for same order that includes 6 futon mattress. They told me they’ll refund and dispose after 03/17/22 if carrier doesn’t contact. Weeks later, I haven’t received refund. I contacted them and they refused to refund. This is bait and switch business practice”

Helpful Report

Posted 2 years ago

“You cannot see correct color of rugs on Overstock website, so I returned one because of that-cannot see true color AT ALL! That cost me $180 to return the rug after speaking to somebody in the Philippines. Then they sent the wrong color and want to give me only $30 credit for their error! Idiots!”

Helpful Report

Posted 2 years ago

“I ordered two items from overstock. The first item I never received. Overstock said that after two day of waiting to file a claim with FedEx.I filed a claim. Contacted overstock and explained FedEx deemed the item lost. Overstock then proceed to tell me that I have to contact the 3rd party vendor who sold the item on their website and of I didn't hear from them within 5 day overstock would refund me. Now overstock is asking can I wait 14 days. The problem is they have already billed me with interest in items I've never received. Poor customer service. The second item came heavily damaged. And screws were.missing. When I wrote a review they denied it because they claimed it was a shipping issue. Lies.”

Overstock.com 1 star review on 24th March 2022

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Posted 2 years ago

“Will never purchase from overstock. My order was cancelled without notifying me. Very disappointed and it was my first time too.”

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Posted 2 years ago

“I will give them 2 stars because the product was of good quality. The colors weren't as discribed. It was not matching my other rugs, I returned them, wraped very professional. I had them for two days. The cost of the 2 rugs were 249.00. They refunded 95.00. I am so upset about this. They said it was buyers remorse!!! Just know that they don't really do returns. I made several complaints to them directly. All I got was sorry our product didn't work out. I will tell everyone how unfair they are!!!”

Helpful Report

Posted 2 years ago

“Ordered 2 sinks. They were both sent to an old address 3500 miles away. Impossible to get any customer service. uPS tells me to take to a local store. What, you want me to fly to Florida and take them to a UPS store? I had charges reversed on credit card. Never ever order from this website.”

Helpful Report

Posted 2 years ago

“We received an incomplete kitchen island table with half the table top missing, and then found ourselves on a nightmare merry-go-round with "customer service" reps who spoke broken English (from the Philippines & India), only to discover the actual "marketplace seller" is in China (Farfar View). This seller asked us (in barely understandable broken English) to take multiple pictures (after we'd already packed it all back up again), asked us to fully assemble it and "perhaps you'll like design of this table." It's a cheap, incomplete product, not worth the cardboard it was shipped in. Overstock.com is headquartered in Utah yet allows its incompetent sellers worldwide to dictate outrageous policies to customers. No oversight, no accountability on their or their sellers' part. It's amazing that these rackets are legal.”

Helpful Report

Posted 2 years ago

“If there were 0 stars that's what I'd give them. I have purchased 2 retractable ceiling Fan light fixtures costing over $600. My electrician cannot install them because they are not CSA approved and do not meet Canadian or American electrical standards. We went through all the documentation provided in the packaging and examined the product and found there were no appropriate approval stickers. approval stickers. After contacting customer service they were supposed to verify this with the supplier and never got back to us when they said they would do I called back. Again they are trying to confirm this with the supplier. Meanwhile I am stuck with 2 fixtures that can't be installed. I asked to return them and get a refund. They indicated I would have to pay shipping. Shipping these heavy items will cost me what I paid. In Canada a licensed electrician is not allowed by to install electrical fixtures that are not either CSA approved or American equivalent. Yup. Screwed. I will never buy through Overstock again.”

Helpful Report

Posted 2 years ago

“On February 22, 2022 I ordered a marble dining room table and 4 chairs to go with it. Within a week I received the chairs. Overstock promised my table would be delivered between March 1st and March 10th. On March 9th I received a tracking number from the Estes Worldwide Tracking company. They had my table set for delivery on March 9th between 11am and 4pm EST. It never arrived. I called Estes up and they told me it would be delivered March 10th. It still never arrived. I have initiated calls to Overstock telling them about this. I am signed up to receive text updates but never receive anything either text or email. Then Estes Worldwide Tracking showed my table was out for delivery March 14th between 12 and 4pm. By 3:30pm I contacted Estes and was told it was being delivered but the driver was running 40 minutes late. Again, my table wasn’t delivered. I have placed about 10 or 12 calls/texts into Overstock. They tell me, “we opened up a case and escalated it.” We will contact you with updates. Every time you call Overstock, you get people in a foreign call center. Not here in the US. They don’t even speak good English. I have yet to receive any updates from Overstock. You would think they would reach out to their customers and tell them we are going to ship you out a replacement. Or at least call the customer to see what resolution would be best. They hire foreign people over in other countries sitting in a call center. I talked to a person today that told me they couldn’t transfer me to the Overstock Oversize Department. But yet a chat agent told me to call and ask to speak to someone in that department. This is the WORST customer service ever! I called Estes this morning (3/15) and now they tell me my table has been reported as “missing.” Hmm…how does a 247 Lb. Table and base suddenly go missing when you had three scheduled deliveries for it? I think this is a heist myself. Small items go missing but a large marble table and base? Don’t think so. Meanwhile Overstock has charged me on my Overstock Credit card issued by Comenity Bank. I have 18 months deferred interest so the clock has already started ticking on this. Overstock doesn’t have the latest updates and neither does Estes Worldwide Tracking. I have filed complaints with the BBB for both Overstock and Estes Worldwide Tracking. No customer should have to go through this. Will post photos of the tracking info to show you how stupid these people really are!”

Overstock.com 1 star review on 15th March 2022

Helpful Report

Posted 2 years ago

“My wife and I have ordered several items. All of them have been disappointing at best. 1st there is the 800 thread count sheets. They developed knobbies after 2 washes and runs. They were the thinest 800 thread count sheets ever. Felt more like 200. Next a china cabinet list as real solid wood. The plastic was peeling off the door and it was by no means wood. Between those 2 items we spend over 100 on the sheets that I could have paid less at walmart and got better sheets and a china cabinet that clearly was not wood over 250. The final straw is the ceiling fan for 158 that when I ipened it clearly had been opened prior was missing parts. The parts bags were torn open and what parts were there were all over the box. The wired on the fan had burn marks on them and clearly you could see where some one had twisted the wires to try and install it. I'm having to pay to return something they sent me that is clearly defective, missuing parts and is junk. Lesson learned will never do business with overstock again.”

Helpful Report

Posted 2 years ago

“Purchased chairs that were supposed to be white leather. After a few months they started turning black. Their warranty is only 30 days, after that you are out of luck.”

Helpful Report

Posted 2 years ago

“This company is such a disappointment. Evertrtime I order something it is delayed and never receive an update from the company on delivery delays. My order was supposed to be delivered March 2. Today is the 4th. I checked the w bsite showing the shipping label was scanned February 21st. Since that time no updates,no delivery and no ne that works for Overstocks can give me an update for approximately 3 business days. Now making it a week passed the expected delivery date. Yet I go to my account and I am paying interest for an item that I haven't even received nor had been shipped. This is not the first time. I ordered several items last month. In the delay of delivery I went on the site to check the order to find out it was now $150.00 less. I had to fight to get them to honor the price. I was given a partial credit. Very frustrated. I purchase from them because as a designer I am able to find items that are not easy to get anywhere else. Customer service and satisfaction is not a priority. If you want to have an item in a timely manner buyer beware because when you talk to a customer service rep they have no delivery clue on tracking an item and tell you that they have no follow up system in place for items not delivered per their commitment.”

Helpful Report

Posted 2 years ago

“terrible customer service - terrible merchandise - and was charged 20% restocking fee which was never disclosed on top that I had to pay out of my pocket for the return - it took 2 weeks with hour on the chat to get the refund - then the refund was short 20% will never ever buy from them again”

Helpful Report

Posted 2 years ago

“Liars, cheaters, and thieves”

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Posted 2 years ago

“Don't Buy Anything you have to put together. It took 10 hours and it does not function. Kind of like Junk! For $900.00 PLEASE GO TO FURNITURE STORE OR HAVE IT BUILT”

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Posted 2 years ago

“Overstock is easily the worst furniture vendor in existence.”

Helpful Report

Posted 2 years ago

Overstock.com is rated 2.0 based on 137 reviews