National Pen Company Reviews

Name: National Pen Company
Rating: 1.25

1.3 Rating 203 Reviews

4 %

of reviewers recommend National Pen Company

Company Reviews

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Metrics

1.3

Based on 203 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

866-388-9853

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National Pen Company 1 star review on 2nd January 2025

Anonymous // 01/01/2019

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“This company is a JOKE! I was happy that I received my order sooner than expected...only to find out that the pens were writing in purple ink and not blue like I ordered (and it's clearly purple). I spent over an hour with customer service on 6/23/2020 and I specifically asked if I should send the pens back before they send me actual pens that write in blue ink and the rep advised that they didn't want the pens back because they won't do anything with them. So I proceeded to ask what I should do with them and she advised to either discard them, donate them or keep them since I already have them. She advised that she was placing another order for me and that I should receive an updated email from National Pen. About 3 weeks later, I get an invoice mailed to me, and a phone call to call the billing department about my INCORRECT order. I called the same day I recieved a voicemail and after waiting on hold for someone to get on the phone for about 20 minutes, I hung up. I called again 2 days later and same, no one around to answer the phone. Today (7/24/2020), I receive another invoice and another voicemail to make a payment. I called today and got ahold of another rep who tells me that the first rep put in her call notes that she advised for me to send back 50-100 pens for testing. THE FIRST REP I TALKED TO SAID NO SUCH THING WHEN I ASKED HER TWICE WHAT I SHOULD DO!!! I also asked why National Pen keeps calling my boss's mobile number when MY PHONE NUMBER was a primary number and it was confirmed today that my phone number was the primary number on file. I asked if it was a recorded line and the rep advised that all calls are recorded. I then suggested that the rep pull that recorded call from last month or have a supervisor pull it and listen to the conversation where the first rep DID NOT advise that I send anything back. I was then advised that when they receive the pens back for testing, that they will determine if I should get another order or if I should get a full refund. At this point, I'd rather get a full refund and never have to deal with this joke of a company ever again!!!!!”

Helpful Report

Posted 4 years ago

“I made an order back in March and was told was going to take a couple months so I cancelled. I reordered in June, saw my logo from previous order so reordered, I paid the setup fee for the logo, and when the pens arrived they had no logo, just a phone number. I called a couple times to return the pens so they could add the logo, they kept telling me not to return until their customer care called me. So I called again and again. Finally got someone who told me the order was right and that all they could do was give me a 10% discount for the next order. WTH!! What a joke!! $200 down the tubes. I filed BBB complaint and will never use them again.”

Helpful Report

Posted 4 years ago

“worst customer service EVER... dont bother, go somewhere else”

Helpful Report

Posted 4 years ago

“I order pens and it took more than a year to receive them. They don't take payment on their website which is strange. They just collect a lot of information about you then start mailing invoices to your address. I checked the initial tracking number they gave me and it said the pens were shipped but were returned by the receiver! Very surprising since that should have been me! I called them and after a while they eventually called me back and determined the pens were sent to the wrong address. Hard to believe because they sent the INVOICE to the correct address... Anyways, they were nice enough to let me know all the PAST DUE invoices I was getting in the mail and threatening late fees and sending the balance to collections were automatically generated and that I could wait until I received the pens before making payment. After receiving four invoices with late fees and stating the account was past due and being sent to collections, I finally received the pens. I called in and promptly paid them and they waived the late fees. Throughout the process I totally felt it was a scam. The sales process is absolutely horrible. I won't be ordering from them again and if anyone asks me about them I'm going to have to tell them about my experience with them.”

Helpful Report

Posted 4 years ago

“Bought and paid for pens in mid June, notified July 3rd by random email the pens i bought and paid for were not in stock, the short, unprofessional email ended with "how would you like to proceed" Lol”

Helpful Report

Posted 4 years ago

“Placed order in June, received confirmation email, payment confirmed then have heard nothing from them despite 3 emails, and 3 attempted phone calls where I waited on hold for over 10 minutes each time. I cannot evaluate the quality of their products or workmanship since I have yet to receive my order. Their website says production begins immediately.”

Helpful Report

Posted 4 years ago

“Horrible company unprofessional no call back long hold times. Web site not updated and no follow up whatsoever They don’t reply to emails either. 1 star is way to generous. They need to change their logo and moto to represent how awful they are.”

Helpful Report

Posted 4 years ago

“I have never worked for a company with such terrible customer service. My order was placed a month ago and still no word on where it is in production. I've spoke with multiple customer service reps who all tell me something different. Three of the four items I ordered are not in stock; the one that is in stock they charged me more than double what my receipt was for. At this point, I know I'm not getting any product. I just want my money back so I can be done with this headache.”

Helpful Report

Posted 4 years ago

“What a horrible company, they should be sued. Waiting weeks for a confirmation or products that were supposed to be shipped in a few days only. 1 hour on the phone to be sold their internet department is backed up.”

Helpful Report

Posted 4 years ago

“Placed twice an order from a promotional email. Both times I discovered the pens were out of stock, when I contacted them to understand the ETA of my order. Any communication, any email... one of the worst customer service I ever had.”

Helpful Report

Posted 4 years ago

“Ordered pens at 37 cents each. 10 days or so pass by so I decided to call and check status. They told me that they no longer carried the pen that I ordered (FROM THE SOLICITATION THAT THEY SENT TO ME!!!) and that the closest thing they had would be $1.78 each! Talk about bait and switch. I asked to speak to a supervisor who essentially told me to pound sand! I'm trying to find a competitor for my future business!!!”

Helpful Report

Posted 4 years ago

“I have order from this company several times, Pens an calendar's for Christmas for my customers. The first calendar's I ended up with 5 or 6 extra envelopes ( or so I thought ) I also ordered pens ( I love the pens btw) The second order Calendar's I decided to count and sure enough I was short calender's but had the correct amount of envelopes. I was only credit for the short calendar's ( not replaced ) I had envelopes which I paid for that I had to trash. I did not count the pens.. I'm not sure if I will order again but I will count everything that comes from this company a waste of my time! I do not trust them at this point.”

Helpful Report

Posted 4 years ago

“Awful customer service, passed around to 5 reps in 24 hours to get order resolved and still no resolution except to cancel the order. Asked for a manger and was told there was not one.”

Helpful Report

Posted 5 years ago

“I received my order and bill mid March and logged into their website to pay my bill mid April and there’s a $25 late charge. I contacted the company and since I paid my bill they won’t do anything, I even ask about a credit to my account...no. During this pandemic I would have thought they were trying to help small businesses as they claim..”

Helpful Report

Posted 5 years ago

“I placed an order online on February. My order sat with no activity for 3 weeks before I called the company. I was told there had been a problem with my logo, but no one bothered to contact me. I then received only one part of my order. I had to call back to get the rest of my order delivered. Then, today I received an Invoice for the second part of my order. My order had already been paid in full almost a month before they sent the Invoice.. In short, this company is absolutely awful and I will not be ordering from them again.”

Helpful Report

Posted 5 years ago

“I personally wouldn't order pens through National Pen Company anymore. Those idiots wouldn't help you even after messing up your order including damaged pens when I ordered 100 and the wrong F--- color”

Helpful Report

Posted 5 years ago

“The hidden fees were more than the pens I ordered! Very dishonest company. Borderline scam and they know it or they would make fees better known.”

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Posted 5 years ago

“I ordered items a month before my event I asked them would it be here on time the man told me it will be there weeks before your event then a week out I called and another lady said it should be there in a few days long story short I still have no items and the event as long gone”

Helpful Report

Posted 5 years ago

“I made a order with this company over 3 1/2 weeks ago I wanted to make sure my items would be here before the business expo the man told me it would be here weeks before the expo then a week out I called another lady said you will have it in a few days the expo is over and I still have nothing”

Helpful Report

Posted 5 years ago

“Ordered 150 pens, as soon as I received my receipt I saw that it was wrong, so I called it in to make sure they got it right, the lady read back every thing and every thing was right. I was even sent a receipt and it was good. Called a couple days later to make sure every thing was still right, the lady I talked to told me what they had down I told her no that was not right and that I had called the order in. So now they want me to pay for the wrong order and also pay to correct it. I did have other stuff I was planning on getting but I took it out of my cart, unless they correct there mistake i will go elsewhere.”

Helpful Report

Posted 5 years ago

National Pen Company is rated 1.3 based on 203 reviews