National Pen Company Reviews

Name: National Pen Company
Rating: 1.25

1.3 Rating 203 Reviews

4 %

of reviewers recommend National Pen Company

Company Reviews

Questions

Metrics

1.3

Based on 203 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

866-388-9853

Write Your review

Tell us how National Pen Company made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

National Pen Company 1 star review on 2nd January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If possible, I'd give this company zero stars. Without complicating the story, a check was sent and not cashed until a month later, which earned us a $25 late fee. Not only that, but they also changed the price on the order from what was expected after the check was sent. They did not reach out to us and instead just sent us a late fee notice. We have had a few encounters similar to this in the past with other companies and we did not expect it from this. In the past we have used them with small issues, but never this outrageous. They have previously been our suppliers for our church and fundraisers, but we will not be using them again. If you are reading this and are still thinking about using them, I would advise against it. It's not worth your time and your frustration. They are frauds.”

Helpful Report

Posted 2 years ago

“Terrible customer service, weeks at a time going by without a proof and when they actually came it continued to be the wrong design.”

Helpful Report

Posted 2 years ago

“Terrible service. I ordered these pens well over a month ago free upcoming trade show. Depends did not arrive on time. The pens have not arrived and I have no way of reviewing the actual pen. I can just tell you that you will be better served by using a different distributor.”

Helpful Report

Posted 2 years ago

“I wish I had seen this site before I ordered. The customer service is horrible. I ordered 150 pens for gifts at a US Embassy overseas. I received 5 pens that were for a construction company in New York, a blank one and one that didn't work. I also ordered gift boxes for them. They sent the wrong boxes. I had to pay for new boxes. The customer service rep (that is an oxymoron) told me that they fulfilled the order the way it was given to them on the website. That is 100 not true because I can not use the black boxes they sent. I asked her to show me on the website where they had those black boxes and she couldn't because the option wasn't there. So, somehow I made a selection that didn't exist which I wouldn't have made anyway. To top it off, I had to pay for the order in advance with my credit card, which is fine, but they sent me an invoice for one penny and an envelope to mail my check. If it didn't cost 58 cents I was just mad enough to write a check for one cent.”

National Pen Company 1 star review on 11th May 2022

Helpful Report

Posted 2 years ago

“After speaking with rep and confirming delivery within 14 days, i followed up on day 13. I received the following reply: “ I checked with my production team who advised that the Black Barrel, Black Ink Pens are Out of Stock. I sincerely apologize for the inconvenience caused. Alternatives were considered; however, the delivery date would still not be met. I hope you are able to get it done locally.””

Helpful Report

Posted 2 years ago

“National Pen Company is not only a rip off, but also has terrible customer service and will not work with customers. They screwed up my order and refused to correct it. I called for a week talking to different people. They only offered to "let" me reorder. I found another supplier for the same product at 1/3 the price. Just don't buy from them. Save yourself a huge headache!”

Helpful Report

Posted 2 years ago

“All dates were incorrect. Promised 10 day turn around, a month later still no product. No one is customer service was helpful. Poorly run company don’t waste your time.”

Helpful Report

Posted 2 years ago

“Something has changed in the last year with their company. First time we used them we received a great product and good customer service. Now...terrible customer service. We were called liars twice but then sent them the invoice we had to show them we were correct. Then, after telling them we were canceling our order they offered to change the invoice by the .03 cents per pen dispute. We told them, no thank you. Then they said the order was shipped and we would receive it tomorrow. We asked for the tracking code...that was a lie as well when we tried to verify it. POOR, POOR, POOR customer service. FYI, when we ordered the pens, it was weeks without hearing from them. Then, we contacted them and they told us they were backordered. Again, didn't hear anything from them so we contacted them to give them our updated information...Avoid them”

Helpful Report

Posted 2 years ago

“This company does not care about its customers. In fact, they will call you a liar! I ordered pens from these jokers and they came totally wrong. Their customer support said I approved the logo when I did not. I asked them to show me the email where I approved. I have since been GHOSTED even after repeated attempts with reaching out to their customer support managers and C-Level supervisors. NOTHING! AVOID THIS COMPANY AT ALL COSTS! Go to 4Imprint or discountmugs.com--they will treat you MUCH better!”

Helpful Report

Posted 3 years ago

“We ordered 500 pens and none of them work. It's been over 1 year, but still. We have been giving them out (still have about 350) come to find out they don't work. This is NOT what we expected and now our clients get non working pens and that's a reflection on my company. I've been trying to work with National Pens to make this right and they will not refund or take back the non working pens. It's a joke working with their customer service. It's a HUGE call center and no one cares. DO NOT BUY FROM THIS COMPANY. Several other companies that have working products that last long.”

Helpful Report

Posted 3 years ago

“I ordered pens to later find out that they are out of stock and will be for the next 4 months if not longer. After waiting 3 weeks for my order I contacted them. Phone rings for long periods of time, greater than 30 minutes only to speak with people who are difficult to understand. Offered me a 20% discount of future orders. Terrible service.....”

Helpful Report

Posted 3 years ago

“Some of the worst customer service. Reordered Pens with the same logo because they charge more if you change it. Got my order and THEY changed the logo leaving off important info. Called to get it fixed. After 40 minutes on the phone they offered to give me 10% off the bad order and 10% off the correct order. So your solution to changing my logo is to increase your sales? I will not be using this company again”

Helpful Report

Posted 3 years ago

“If a 0 star was possible that is what I would give. I purchased over a month ago and received an email that if I did not respond to my order it would be assumed the artwork was approved. I did not respond because I approved the order. After 12 business days and a half I called because I still had not received a shipping confirmation and they stated that my order was in hold because I had not approved my artwork. The customer service rep was not helpful and unable to provide ANY assistance so that I could receive my order in time. I ended up cancelling my order and am now going to have to pay double to receive my order in time thanks to National Pens.”

Helpful Report

Posted 3 years ago

“we have purchased here for 3 years, this time has been a nightmare! this was a large order, they sent approval for the same pens as last time completely wrong, i sent them the correction, no reply for over a week then asked for the order number that was in the email subject, so i asked for a refund finally, no response, there is never a response or communication, its over 2 weeks with nothing more, i am going to file a complaint i guess.”

Helpful Report

Posted 3 years ago

“i order Pens in November for my staff and they never were delivered until Jan. one of the pens was wrong and they will not replace it. Avoid using this company, they would not redo the order or give me a credit. i was a long term customer, not any more, they just don't care.”

Helpful Report

Posted 3 years ago

“Do not order from them. They don't care. It says 4-10 days production then ship but when I tried to track my order 2 weeks later they never even started it and didn't care. One person said I could rush the order after they had it for 13 days and pay more. I said whatever I will. Then they told me I don't know who said that that they will investigate. So needless to say I canceled my order because they ...well they had no excuses. So if you need it don't order from them.”

Helpful Report

Posted 3 years ago

“I ordered 1200 pens and they were dried up pens. They wouldn't refund, understandably without a sample. It took 6 weeks to get a label to ship them back. They confirmed that the pens were bad and gave a credit back for the invoice and I trashed the dried up pens. Since then, I have continuously received emails and phone calls from collection department wanting payment. I will never use this company again and recommend that you do not! I've spent way to much time on this situation caused by them!”

Helpful Report

Posted 3 years ago

“Worst experience and still ongoing! Took forever to confirm my order. i have emailed four times with zero response. i have called three times with little to no help. i now finally received an order after 30 days and it was someone else' order? i asked to speak to a supervisor a week and a half ago. was told one could call me back. STILL WAITING! the customer service rep offered me a coupon for money off my next order 🤣🤣🤣 do you really think ill be back. i even started to take their online survey. first quedtion. how likely is it you will be a returning customer? my answer was a ZERO. The survey hung up on me after one question. What a HORRIBLE COMPANY!”

Helpful Report

Posted 3 years ago

“I ordered a notebook and pen set at the end of October. My plan was to give them out for Christmas gifts to my customers and employees. After placing the order with my sales rep. I waited. By the middle of November I e mailed the rep and asked for an update. I was told the color I ordered was out of stock. So I ordered in a different color. As Christmas approaches I tried to get an update again. No response. Product showed up on January. I reciever an invoice on line. I paid the invoice fast forward to February 2nd and I get a phone call from the collection department saying I owe another 36 dollars. I told her I never recieved an invoice for that. She treated me like a dead beat. I paid the 36.00 then I sent an e mail to my rep explaining my displeasure with the whole order and lack of follow up. Their response..... crickets. Needless to say I am done with this company. No communication, no follow up, and treated like a dead beat over 36. 00 that was never invoiced.”

Helpful Report

Posted 3 years ago

“Not happy with this company at all. I should have read the reviews before placing my order. I ended up cancelling my order. They said the funds would be refunded shortly and I still yet seen my funds. Do this company is getting rich by keep people's money and not fulfilling orders! Buyer beware”

Helpful Report

Posted 3 years ago

National Pen Company is rated 1.3 based on 203 reviews