National Pen Company Reviews

Name: National Pen Company
Rating: 1.25

1.3 Rating 203 Reviews

4 %

of reviewers recommend National Pen Company

Company Reviews

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Metrics

1.3

Based on 203 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

866-388-9853

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National Pen Company 1 star review on 2nd January 2025

Anonymous // 01/01/2019

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“I called after a few days of my order status not changing. Upon calling they stated they needed my approval (didn't receive a call or email regarding approval). They also stated that one of the items were out of stock. I asked if they could cancel that one item, they said yes. I received an email for approval of the other two items on my order. I approved the order and a couple hours later got an email stating the entire order was canceled. I went back online and now the order is $150 more for just those two items because the coupon code at the time was different.”

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Posted 1 year ago

“NEVER EVER ORDER FROM THIS COMPANY !!!! They are very unprofessional, no customer service.!!”

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Posted 1 year ago

“It should be a negative one star. Over the last few years their customer service and ability to do the job has declined. This year it crashed. 1) left voice message to call me to order my cards - no call back. 2) website is not user friendly. 3) finally ordered my cards but they sent them to an address not on my file. 4) finally got cards but they were not mine. 5) no one at the company knows what they are doing or if I even have an order of cards coming. One person told me they put a rush on it but others don't know a thing. This is a business about to close due to poor customer service and inability to do a simple job.”

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Posted 1 year ago

“bought document bags to give clients. The material is like that of a doctors office exam table cover. Rips and tears. Called Pens.com and magically it is a third party product and they cant do anything or offer a refund. However they did offer a 15% off coupon for a future purchase. Stay away. This product and company is a joke.”

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Posted 1 year ago

“What a Scam, they billed me $256.50. For pens and didn't put my phone number on them. I'm a Realtor, there now worthless to me. Offered to send back and correct Natasha a Manager said no. Lesson learned, stay away from this company.”

Helpful Report

Posted 1 year ago

“"Order risk-free with our guarantee. We get how important promotional products are to your business. You want your first impression to be a lasting one. And because we’re not happy until you are, our One-Year Quality Guarantee has your back. If your order is not produced exactly as you approved it, simply reach out to our Customer Care team and we’ll make it right." Means absolutely nothing, won't items in wrong color sent and still NO resolution, what a joke.”

Helpful Report

Posted 1 year ago

“They sent me a sample pen, very nice, with an offer to order as many as I wanted for 69 cents a pen. I don't need many so 100 pens would be $69+ tax and shipping so I could see it being about $80-$85. Instead there was an additional $25 set up fee... and shipping was over $20, + $8 in tax.... REALLY!!!!.... The total came to $124 for 100 pens, or $1.24 each for what was advertised as a 69 cents pen.... So I went out of the system and decided not to place the order. A few minutes later I get an email saying my order was complete. WTF!!!!! I called the number on the site, told them what happened and that I do not want the pens for this price. A $25 charge for someone to enter my information into a computer for the machine to print on the pen. REALLY!!!! I told them if they sent me the order they would not be getting paid for it.... The lady on the phone stated the order had been canceled.... A few minutes after that I got another email saying my order is being personalized. All I can say is if they show up, thanks for the free pens. If it was possible to give this company zero stars that would be my prefered option.”

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Posted 1 year ago

“Worst company ever. I had a job interview with them, they promised to call me back after the interview. They didn't call me and when I emailed them they didn't respond. What company is this? They don't respect anyone. If they take care of their employees like this, how do they take care of their customers?”

Helpful Report

Posted 1 year ago

“Pens.com lies about production times, fails to produce the products ordered, and blames "sister companies" for their failures.”

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Posted 1 year ago

“The pens are great, but processing and production takes 3 weeks and shipping takes at least another week because, even though you pay over $20 for shipping they ship one of the slowest ways possible, UPS Surepost!”

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Posted 1 year ago

“This company is a fraud. They create a false advertisement in their website promoting products and services that they cannot offer to the customer. Her website is designed to avoid what the customer is looking for; please pay attention to the scam. The ink color of their pens is not show during the order process. The customer service knowing our disappointment have always tried to justify their own website mistakes. Personally, I felt scammed by these people. Hope that someone else read this review.”

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Posted 1 year ago

“My order did not include the gift boxes for our recent order. 1 or 2 weeks to re ship the gift boxes. Pen arrived on the later side of time. Shipping and Handling was $36.95! / additional set up fee again of 24.95! No discounts or money off the order for the inconvenience. Pens comes all in one box just in a plastic bag. Lifting the pens out of the box they all came out falling on the counter and floor. I would not recommend this company. I will not be ordering from this company again. I don’t think they believed my story about the gift boxes missing. I was put on “hold” minutes long - until they investigated.”

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Posted 1 year ago

“DO NOT ORDER FROM NATIONAL PEN Unfortunately, shame on me for not reading these reviews before I placed my order for pens needed for an upcoming trade show on Apirl 5 and today is May 3. My order was delivered to the wrong location by USPS and no one can help me. I placed a new order, but they told me no way will they rush my order. I also sent an email to CEO with no response. This only shows that they do not care about a new client. Not a good experience.”

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Posted 1 year ago

“I'm a writer and I write all my first drafts by hand. A writer needs the best tools to work with -- and the National Pen Company makes the best. Their pens are the John Deeres, the Ferraries, the Louisville Sluggers of ballpoints! BUT. Their website's online order CART sucks eggs. I ordered the Paragon model ballpoint with blue ink and multi-colored barrels. What I got instead was pens with black ink and silver barrels. And no backsies. A silver barreled pen is no good because you can't see my imprint, and black ink is no good for signing most legal documents. I'm now being billed for $100.81 for pens that I can't use and didn't order. Am NOT happy about this and need to be made whole. https://jpstillwater.blogspot.com/2023/04/a-tale-of-22-cities-my-fabulous-new.html”

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Posted 1 year ago

“I called in an order for 500 pens and informed the agent that I had a code for free shipping and handling. She assured me that the discount would be applied to my order. However, it was slipped in and I didn't notice it right away on the approval (I'll own this mistake). I've since talked to two different agents trying to get that removed. They refuse. I can't believe that they will alienate a customer over $50! Apparently they have never heard of "life-time value of a customer." I will NEVER use this company again and I will tell EVERYONE that I know not to use them!”

Helpful Report

Posted 2 years ago

“I would give it a zero if there was a choice. Terrible terrible products, service. NEVER ORDER FROM THEM. I ordered car magnets and every single one of them fell off. They will send you a poor product and will not refund you for it. They are in the business of providing poor products and DO NOT care about their customers and will not provide you a refund whatsoever. It's virtually a scam.”

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Posted 2 years ago

“I ordered pens, they charged me, and then emailed saying that the pen was not in stock. The email said they would refund the money in 7 days. I ordered the second time, again, the same thing, I ordered the third time and I got my pens. They aren't the pens that I ordered. But I got some. The problem is I have yet to receive my two refunds for the canceled orders. I have called and they promised to have the refund to me, and weeks later, still nothing. This is nothing short of stealing.”

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Posted 2 years ago

“We placed an order of pens with this company for our church but never received the shipment of pens. The company continued to contact the church and send statements regarding the balance due. We informed the company numerous times that we did not receive the shipment yet they continued to bill the church and have now turned the church over to a collection agency. Absolutely ridiculous for a company to do such a thing.”

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Posted 2 years ago

“I gave this company the benefit of the doubt in spite of the many poor reviews online. Sadly, the company does indeed exhibit horrible customer service. The company’s website contains erroneous and incomplete information. There is no option to reach a customer service representative when you call. After being transferred three times, I finally reached a customer service representative, who spent 15 minutes gathering all of my personal mailing and shipping information. After which time she informed me that I could not order the items in my cart. What a waste of time. And what terrible customer service. Definitely stay away from this company. I am so glad I did not give them any money before learning of their poor customer service and poor business model.”

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Posted 2 years ago

“Don't buy from this company. They don't care about you although they claim they do. Quality control is horrible and when there is a problem like 50% of the pens leaking they want them returned for quality control. How, when it is such a mess you toss the pens. They claim they review online orders but I don't agree. I do numbers as a CPA for my profession. The phone # on the pens was so off and I reviewed my order numerous times. Get your pens anywhere but from them!”

Helpful Report

Posted 2 years ago

National Pen Company is rated 1.3 based on 203 reviews