National Pen Company Reviews

Name: National Pen Company
Rating: 1.26

1.3 Rating 198 Reviews

4 %

of reviewers recommend National Pen Company

Company Reviews

Questions

Metrics

1.3

Based on 198 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

866-388-9853

Write Your review

Tell us how National Pen Company made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

National Pen Company 1 star review on 15th May 2024

Jay Kelkar

National Pen Company 1 star review on 21st December 2023

Anonymous

National Pen Company 1 star review on 11th December 2022

Nick Powers

National Pen Company 1 star review on 29th October 2022

Jeff Buffington

National Pen Company 1 star review on 25th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"Order risk-free with our guarantee. We get how important promotional products are to your business. You want your first impression to be a lasting one. And because we’re not happy until you are, our One-Year Quality Guarantee has your back. If your order is not produced exactly as you approved it, simply reach out to our Customer Care team and we’ll make it right." Means absolutely nothing, won't items in wrong color sent and still NO resolution, what a joke.”

Helpful Report

Posted 1 year ago

“They sent me a sample pen, very nice, with an offer to order as many as I wanted for 69 cents a pen. I don't need many so 100 pens would be $69+ tax and shipping so I could see it being about $80-$85. Instead there was an additional $25 set up fee... and shipping was over $20, + $8 in tax.... REALLY!!!!.... The total came to $124 for 100 pens, or $1.24 each for what was advertised as a 69 cents pen.... So I went out of the system and decided not to place the order. A few minutes later I get an email saying my order was complete. WTF!!!!! I called the number on the site, told them what happened and that I do not want the pens for this price. A $25 charge for someone to enter my information into a computer for the machine to print on the pen. REALLY!!!! I told them if they sent me the order they would not be getting paid for it.... The lady on the phone stated the order had been canceled.... A few minutes after that I got another email saying my order is being personalized. All I can say is if they show up, thanks for the free pens. If it was possible to give this company zero stars that would be my prefered option.”

Helpful Report

Posted 1 year ago

“Worst company ever. I had a job interview with them, they promised to call me back after the interview. They didn't call me and when I emailed them they didn't respond. What company is this? They don't respect anyone. If they take care of their employees like this, how do they take care of their customers?”

Helpful Report

Posted 1 year ago

“Pens.com lies about production times, fails to produce the products ordered, and blames "sister companies" for their failures.”

Helpful Report

Posted 1 year ago

“The pens are great, but processing and production takes 3 weeks and shipping takes at least another week because, even though you pay over $20 for shipping they ship one of the slowest ways possible, UPS Surepost!”

Helpful Report

Posted 1 year ago

“This company is a fraud. They create a false advertisement in their website promoting products and services that they cannot offer to the customer. Her website is designed to avoid what the customer is looking for; please pay attention to the scam. The ink color of their pens is not show during the order process. The customer service knowing our disappointment have always tried to justify their own website mistakes. Personally, I felt scammed by these people. Hope that someone else read this review.”

Helpful Report

Posted 1 year ago

“My order did not include the gift boxes for our recent order. 1 or 2 weeks to re ship the gift boxes. Pen arrived on the later side of time. Shipping and Handling was $36.95! / additional set up fee again of 24.95! No discounts or money off the order for the inconvenience. Pens comes all in one box just in a plastic bag. Lifting the pens out of the box they all came out falling on the counter and floor. I would not recommend this company. I will not be ordering from this company again. I don’t think they believed my story about the gift boxes missing. I was put on “hold” minutes long - until they investigated.”

Helpful Report

Posted 1 year ago

“DO NOT ORDER FROM NATIONAL PEN Unfortunately, shame on me for not reading these reviews before I placed my order for pens needed for an upcoming trade show on Apirl 5 and today is May 3. My order was delivered to the wrong location by USPS and no one can help me. I placed a new order, but they told me no way will they rush my order. I also sent an email to CEO with no response. This only shows that they do not care about a new client. Not a good experience.”

Helpful Report

Posted 1 year ago

“I'm a writer and I write all my first drafts by hand. A writer needs the best tools to work with -- and the National Pen Company makes the best. Their pens are the John Deeres, the Ferraries, the Louisville Sluggers of ballpoints! BUT. Their website's online order CART sucks eggs. I ordered the Paragon model ballpoint with blue ink and multi-colored barrels. What I got instead was pens with black ink and silver barrels. And no backsies. A silver barreled pen is no good because you can't see my imprint, and black ink is no good for signing most legal documents. I'm now being billed for $100.81 for pens that I can't use and didn't order. Am NOT happy about this and need to be made whole. https://jpstillwater.blogspot.com/2023/04/a-tale-of-22-cities-my-fabulous-new.html”

Helpful Report

Posted 1 year ago

“I called in an order for 500 pens and informed the agent that I had a code for free shipping and handling. She assured me that the discount would be applied to my order. However, it was slipped in and I didn't notice it right away on the approval (I'll own this mistake). I've since talked to two different agents trying to get that removed. They refuse. I can't believe that they will alienate a customer over $50! Apparently they have never heard of "life-time value of a customer." I will NEVER use this company again and I will tell EVERYONE that I know not to use them!”

Helpful Report

Posted 1 year ago

“I would give it a zero if there was a choice. Terrible terrible products, service. NEVER ORDER FROM THEM. I ordered car magnets and every single one of them fell off. They will send you a poor product and will not refund you for it. They are in the business of providing poor products and DO NOT care about their customers and will not provide you a refund whatsoever. It's virtually a scam.”

Helpful Report

Posted 1 year ago

“I ordered pens, they charged me, and then emailed saying that the pen was not in stock. The email said they would refund the money in 7 days. I ordered the second time, again, the same thing, I ordered the third time and I got my pens. They aren't the pens that I ordered. But I got some. The problem is I have yet to receive my two refunds for the canceled orders. I have called and they promised to have the refund to me, and weeks later, still nothing. This is nothing short of stealing.”

Helpful Report

Posted 1 year ago

“We placed an order of pens with this company for our church but never received the shipment of pens. The company continued to contact the church and send statements regarding the balance due. We informed the company numerous times that we did not receive the shipment yet they continued to bill the church and have now turned the church over to a collection agency. Absolutely ridiculous for a company to do such a thing.”

Helpful Report

Posted 1 year ago

“I gave this company the benefit of the doubt in spite of the many poor reviews online. Sadly, the company does indeed exhibit horrible customer service. The company’s website contains erroneous and incomplete information. There is no option to reach a customer service representative when you call. After being transferred three times, I finally reached a customer service representative, who spent 15 minutes gathering all of my personal mailing and shipping information. After which time she informed me that I could not order the items in my cart. What a waste of time. And what terrible customer service. Definitely stay away from this company. I am so glad I did not give them any money before learning of their poor customer service and poor business model.”

Helpful Report

Posted 1 year ago

“Don't buy from this company. They don't care about you although they claim they do. Quality control is horrible and when there is a problem like 50% of the pens leaking they want them returned for quality control. How, when it is such a mess you toss the pens. They claim they review online orders but I don't agree. I do numbers as a CPA for my profession. The phone # on the pens was so off and I reviewed my order numerous times. Get your pens anywhere but from them!”

Helpful Report

Posted 1 year ago

“Fake fake fake do not use”

Helpful Report

Posted 1 year ago

“Ordered pens for business function, they phoned wanting payment, returned call found out pens were shipped to totally wrong city and address and they had my pens and where going to ship them out but it’s already too late. A month later still haven’t gotten my pens and a email stating there was a delay in shipping could be another few weeks.”

Helpful Report

Posted 1 year ago

“Bait and switch. Sample pen sent in the mail was a good example. After placing the order, it arrived. Pens were not the quality expected, rough pen points, very little ink and logo is faint. The ink only lasted one day. I recommend spending a little more money with a storefront business and face to face transaction for good customer service. I wish I followed my own advice this time.”

Helpful Report

Posted 1 year ago

“I ordered wall calendars and envelopes to send out to my clients. I received the Wall calendars but did not receive the envelopes so I was unable to mail these calendars out to clients as planned. I called and spoke to a customer service rep who worked with me by giving me a discount and sending out some envelopes at no charge. I received the envelopes and they were the wrong size. I was once again disappointed and called the company. I spoke to another representative that was out of the country and I mention this because I feel they haven't been given the authority to approve any discounts or approval to adjust any balance due to $0. They also did not receive clearance to send me the correct item at no charge. I was given a ticket number and was told that it could take up to 48 hours for a supervisor to get in touch with me. I've used this company for several years. I am very dissatisfied with their customer service and resolution dept.”

Helpful Report

Posted 1 year ago

“I had two orders with National Pen Company. One was my company pen, which turned out the way I ordered and a notepad which was a disaster: 1. They sent and order different looking from the one I approved 2. Logo quality was not clear 3. Pads were damaged on top (looked like something hard pressed on it, not from shipping) Called them multiple times. (lots of time wasted) Opened several tickets, sent pictures multiple times as "proof" and they are still demanding payment even thought it was discussed we do not have to pay the the invoice. In the email they even threatened to send it to collection and they charging late fees on top?!?”

Helpful Report

Posted 1 year ago

National Pen Company is rated 1.3 based on 198 reviews