National Pen Company Reviews

Name: National Pen Company
Rating: 1.25

1.3 Rating 203 Reviews

4 %

of reviewers recommend National Pen Company

Company Reviews

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Metrics

1.3

Based on 203 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

866-388-9853

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National Pen Company 1 star review on 2nd January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to place an order and was given a quote now there not honoring it, called numerous times and was told a manager would call me back, heard nothing it’s been way over a week, what a scam”

Helpful Report

Posted 3 weeks ago

“My pharmaceutical company initially placed an order for 10 embroidered baseball caps which came out perfect. As a result, we ordered an additional 25 for our staff and our embroidered logo was distorted and the wrong color. Customer service has been terrible to work with as it has been almost 3 weeks and they refuse to resolve the issue with either replacements of the hats or a full refund. Their excuse is that they are waiting to hear back from their vendor who made the hats. Unfortunately, it looks as though we will have to resort to legal means to resolve this issue. This is an updated to my continued terrible customer experience. Thought I have been emailing them weekly several times a week, there has not been a commitment by Pens.com to replace the poorly produced items. I paid over $400 for my order.”

Helpful Report

Posted 1 month ago

“Make up false invoices and send letters with no postage on so it cost you £5 to receive the false invoices”

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Posted 3 months ago

“OF CUSTOMER SERVICE Paid for my pens upfront but got another companies pens I offered to send them back but they said they don't collect parcels,they said just keep them and they will issue a refund, they then started issuing invoices to try and collect the payment they had refunded, then after telling them numerous times they then threaten me with debt collectors. Can't get them on the phone took ages to respond to initial emails. Company has gone down hill over last couple of years i would Avoid this company so many others to choose from with better customer service”

Helpful Report

Posted 4 months ago

“Avoid this site I paid to have my items shipped 2-day air and they were shipped ground, completely missing my event date, making them useless. My card had already been charged the original total. I called and was told they would give me a partial refund, which I agreed to. I have the items now and still no refund. I contacted customer service and was given a BS response. I still haven't received the refund and they're now ignoring my emails. AVOID THIS COMPANY.”

Helpful Report

Posted 4 months ago

“Deceiving advertisement! e ordered pens advertised at $1.14 each but when we got the bill there was $70 worth of add-on charges,, with tac the price per pen has now doubled. They added those fees for every pen we ordered even though the writing and logo on the pens were exactly the same. Will be ordering from another company from now on.”

Helpful Report

Posted 7 months ago

“Horrible experience. I just spent 300 plus dollars on an order of pens ad the product qualify is so bad that with one dy of use most imprint has gone away. Please dont use this company and sae your money from being wasted . When contacted them , they are asking me to send them 10 photos minmum of the defective product ( I apready sent them one ) this is just an attempt from them to try to make it so hard for customers that they will eventually give up”

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Posted 11 months ago

“The pens only work for a paragraph or 2 then stop working. I will never order from this company again”

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Posted 11 months ago

“This company is a sham. They advertise a discount and then when you go to check out it's not available. I spoke to the sales rep and then to customer service and confirmed the lack of discount. STRAIGHT UP FRAUD. I cancelled my order and would suggest you do the same. That's $556 less for this scam business. S. Stratton - Clearwater, Florida”

Helpful Report

Posted 1 year ago

“This is my 2nd order from you. I am so unhappy with my order. All the pens that I received on my 2nd order will not write... The ink comes out in the beginning, but shortly fades and you cannot see the ink.... I have all these pens left and they don't work. Here I was telling everyone I have given one too, that these were great pens..... How embarrassing this is...... Is there any way you can send me more black ink cartridges? I would truly appreciate it. Thanks, Georgia Anderson dba Morehead Farm.”

Helpful Report

Posted 1 year ago

“These pens, unfortunately, fall short of expectations. Initially, they appear promising, with ample ink in the barrel and an attractive range of colors and finishes. However, after just a couple of months, they disappoint. They dry up, rendering them useless, and to make matters worse, they tend to leak. What’s particularly frustrating is that these pens are marketed as a marketing tool for small businesses. They even provide a couple of free ones with your business logo on them. But when these pens fail, it reflects poorly on your brand. As someone who has distributed them to clients and potential clients, it’s disheartening to associate your business logo with such sub-par writing instruments.”

Helpful Report

Posted 1 year ago

“Beware! I went to this website with a code that was mailed to me. When I got to the check out page I saw added fees and excessive shipping charges. I decided not to complete the order so I hit the back arrow and received a page saying...Thank you for your order. I never put payment info in and I never clicked on a checkout button. Because I had put a code in that was mailed to me they had my address ans a few weeks later these pens showed up along with an invoice. I contacted customer support many times trying to explain and return products. They refused to let me return and said I was responsible for the invoice. It became obvious to me after awhile that this is a sales strategy they employ. Word of warning... don't visit this site with a mail code unless you want to be forced to order. The final cost of the product is roughly double what the mail piece says it is. Scam.”

Helpful Report

Posted 1 year ago

“Previous problem calendars and pens arrived 25% broken. The problem was sorted and replacements were sent. This time I ordered a batch of promotional white pens, good quality reasonable price ( expensive) delivery. Unfortunately, my business name and telephone number were printed in white and are useless as you cannot read the name. I was instructed to photograph the pens! All they had to do was look at the pens. Unresolved.”

Helpful Report

Posted 1 year ago

“Your bill was roughly twice the advertised price.”

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Posted 1 year ago

“Beware of Unsolicited Orders and Invoices from Pens.com I've had an extremely concerning experience with Pens.com that I feel compelled to share. Our office received an unsolicited box of 250 custom pens accompanied by an invoice for $574.83 (or $2.30 per pen). Upon investigation, no one in our office had placed this order. Despite multiple attempts to resolve this with their customer service, the responses I received were not only unhelpful but also seemed to completely miss the point of my complaint. The company claimed an order was placed online but was unable to provide any tangible proof. They sent an "order confirmation" as an email attachment which turned out to be a corrupted file, adding to our suspicions. This, coupled with their failure to adequately address my concerns, leads me to believe that this might be a fraudulent scheme where businesses are sent cheap unsolicited goods along with a hefty invoice, in the hopes that they will be paid without proper verification. This experience has been highly frustrating and time-consuming. I advise caution when dealing with Pens.com, as their business practices seem questionable at best. Such tactics are unacceptable and deserve public awareness.”

Helpful Report

Posted 1 year ago

“Pens I received were nice, customer service, beyond disappointing. Advertised promo price was not honored, billed at regular price, and was told there was nothing they could do. Bait and switch tactic...they could fix, but Chose not to.”

Helpful Report

Posted 1 year ago

“I called after a few days of my order status not changing. Upon calling they stated they needed my approval (didn't receive a call or email regarding approval). They also stated that one of the items were out of stock. I asked if they could cancel that one item, they said yes. I received an email for approval of the other two items on my order. I approved the order and a couple hours later got an email stating the entire order was canceled. I went back online and now the order is $150 more for just those two items because the coupon code at the time was different.”

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Posted 1 year ago

“NEVER EVER ORDER FROM THIS COMPANY !!!! They are very unprofessional, no customer service.!!”

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Posted 1 year ago

“It should be a negative one star. Over the last few years their customer service and ability to do the job has declined. This year it crashed. 1) left voice message to call me to order my cards - no call back. 2) website is not user friendly. 3) finally ordered my cards but they sent them to an address not on my file. 4) finally got cards but they were not mine. 5) no one at the company knows what they are doing or if I even have an order of cards coming. One person told me they put a rush on it but others don't know a thing. This is a business about to close due to poor customer service and inability to do a simple job.”

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Posted 1 year ago

“bought document bags to give clients. The material is like that of a doctors office exam table cover. Rips and tears. Called Pens.com and magically it is a third party product and they cant do anything or offer a refund. However they did offer a 15% off coupon for a future purchase. Stay away. This product and company is a joke.”

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Posted 1 year ago

National Pen Company is rated 1.3 based on 203 reviews