Name: Poundland
Rating: 2.49

“I’ve been looking for the wooden lid jars everywhere since I discovered it on TikTok, popped into my local Poundland unfortunately they didn’t have any, spoke to an assistant manager named farhana excellent customer service, she done the check on the delivery and told me to come back the following day as they will have more in stock. I finally have my jars thanks to farhana.”

Helpful Report

Posted 3 years ago

“I'm giving Poundland a bad score because of the following. The 1st is because according to my bank statement in September 2019 someone working at Bridlington Poundland stole 3p from my bank account,but Poundland say they have no record of this transaction. Poundland customer services are either incapable of answering my question of did their head office receive my letters of complaint with my bank evidence of the spurious 3p transaction attached? Or they just don't care that they have wasted my time and money and mishandled my sensitive financial data. No my bank cannot help with this issue and my bank didn't create the problem as has been previously explained in my letter to Poundland via Resolver from Money Saving Expert. It's not just about the 3p which is a very small amount,the other reason I'm complaining about Poundland is their very bad customer service to me,especially from the Bridlington branch whose staff viewed CCTV footage of me with a wrongly negative bias and wrongly accused me of theft to the value of £1. How would Poundland feel if I stole 3p from their business account and ignored their letters of complaint and mishandled their sensitive financial data? Do Poundland think that it's OK to treat their customers like dirt?”

Helpful Report

Posted 4 years ago

“Because of a specific bad customer service experience where Poundland appear to think it's OK to treat a customer like dirt I am writing this review.According to my bank statement from September 2019 someone working at Poundland in Bridlington stole 3p from my bank account.Poundland said they have no record of this transaction,but it's the principle of the matter,because I'm wondering how Poundland would feel if I stole 3p from their business account? Their Head Office have been useless in the sense that they haven't been able to answer the question of whether they have received my letters of complaint with the evidence on my bank statements of this transaction or not and so have wasted my time and money. No my bank cannot help me with the transaction. I was also mistreated by the staff in Poundland in Bridlington and CCTV footage of me was viewed with a negative bias leading to a false theft allegation from their Manager to the value of £1. I didn't the item. Poundland have mishandled my sensitive financial data,lost the bank statements I have sent them.”

Helpful Report

Posted 4 years ago

“Brilliant prices for the vunerable on the breadline particularly on food & shops Staff very friendly & helpful, im disabled I just double check reduced items, I understand Its not always possible to relabel over bar codes when they keep costs so low Where else could i buy 2 microwave egg cooking items whilst im struggling to cook for 50p! 12 eggs for £1, my lovely pumkin Seeds to toast & sprinkle on foods & a padded bra for £2.50 rather than expensive breast cancer bras! Thanks for helping the vunerable to feed healthily & clothe themselves You helped me after id battled cancer for the third time & couldnt work Thank you for helping local communities Poundland & the vunerable 💖”

Poundland 5 star review on 18th August 2020

Helpful Report

Posted 4 years ago

“On no account wast your money on their 'Wilson & Gregory lawn edging. Thin and brittle ', base snaps off when pushing into soil and cannot 'do' corners- meant for straight-line use only. Not worth 25p per meter, let alone the £1.00 for a pack of 4= 1 meter”

Helpful Report

Posted 4 years ago

“What a confounded cheek!! All these stores are self service for goodness sake. Disgraceful. No wonder their rating is so low.”

Helpful Report

Posted 4 years ago

“I shop in the Poundland in Edgware broadwalk the staff are very helpful especially a lady called kajall she is always there with a pleasant smile and she is so helpful she’s there in the morning and on many occasions I’ve witnessed her calming down very difficult customers ! I as an employer know it’s very hard to get good and committed staff ! And she’s very good👌👌”

Helpful Report

Posted 5 years ago

“Great store and great range of products”

Helpful Report

Posted 5 years ago

“I was about to go into Poundland Kingsway Derby when I noticed two members of staff standing outside the front of the shop, both of them smoking. They finished their cigarettes and through them on the ground before returning into the store. Whether they bothered to wash their hands or not is another issue. Surely theres a place away from the public entrance where customers have to pass to enter the store, that they can smoke. I hot pack in to the car and went to B and M instead and wont be going back”

Helpful Report

Posted 5 years ago

“Was in on Tuesday for fly killer and batteries £2.00 nothing much to complain about there, could spend a small fortune on lots of random but handy items.”

Helpful Report

Posted 5 years ago

“On, 29th July 2019, I had a very bad experience at Poundland, Lewisham (London). While I was paying at the counter, one of the staff (who assists customers) asked me "From where did you purchase the frisbee?" I said "ASDA" and then she, with a very big smile asked if she can cross-check. I asked if she thinks I stole it then she with the same smile said "MAY BE". I do not understand how a staff can even think someone would steel an old frisbee. And what does she mean by "MAY BE"? I was so upset with the words she was using with a BIG SMILE. She did not even respond properly when I asked "What would you do if that is not POUNDLAND'S property. And the worst part was she did not even APOLOGISE. I really don't understand why customers are treated this way. I wonder how Poundland can treat customers like theives. THE ONLY THING I EXPECTED WAS AN 'APOLOGY' BEFORE EVEN ASKING ME IF SHE CAN CHECK MY FRISBEE - WHICH DID NOT HAPPEN. SO UPSETTING. ”

Helpful Report

Posted 5 years ago

“On, 29th July 2019, I had a very bad experience at Poundland, Lewisham (London). While I was paying at the counter, one of the staff (who assists customers) asked me "From where did you purchase the frisbee?" I said "ASDA" and then she, with a very big smile asked if she can cross-check. I asked if she thinks I stole it then she with the same smile said "MAY BE". I do not understand how a staff can even think someone would steel an old frisbee. And what does she mean by "MAY BE"? I was so upset with the words she was using with a BIG SMILE. She did not even respond properly when I asked "What would you do if that is not POUNDLAND'S property. And the worst part was she did not even APOLOGISE. I really don't understand why customers are treated this way. I wonder how Poundland can treat customers like theives. THE ONLY THING I EXPECTED WAS AN 'APOLOGY' BEFORE EVEN ASKING ME IF SHE CAN CHECK MY FRISBEE - WHICH DID NOT HAPPEN. SO UPSETTING. ”

Helpful Report

Posted 5 years ago

“Bought a jumpsuit on Monday to big, retuned on Saturday told I couldn't return or exchange with no receipt. When outside the store found the receipt in the bag, went back in told by a very rude assistant that I couldn't have refund has they don't put money on card! Ok. Had to purchase goods I didn't want. The sales assistant or cashier was very rude and in need of some training. When outside the lady in the queue in front of me asked if I were ok has the assistant were rude to her also. Will never shop Bridgend poundland again. Very poor customer service.”

Helpful Report

Posted 5 years ago

“Great! About time!! Good for Morrisons. Don't hold your breath for Poundland to follow suit though. Read below from Daily Mail. Just a tiny bit of a big article...........Now, one of the big four supermarkets is bringing back staff at 1,000 ‘express’ checkouts in response to shopper anxiety about using the self-scan tills. The move is part of a drive by Morrisons to improve personal service and win back shoppers who have deserted to no-frills budget stores like Aldi and Lidl.”

Helpful Report

Posted 5 years ago

“Poundland ARE responsible for your frying pan. I GTEE you this 100%. No need for legal advise really. The best thing to do with Poundland is never to go there. Seen all their self service checkouts? Still the same prices though. One thing about Poundstretcher is that they do not use self service. Go there instead. Put your feet down people and demand a discount for serving yourself.”

Helpful Report

Posted 5 years ago

“Disappointed by the disinterested attitude of a member of member of your staff at Devises when help needed. Then overcharged at till.”

Helpful Report

Posted 5 years ago

“Purchased a £1 saucepan and £1 frying pan purely for their small size, ideal for 1. The saucepan worked no problem. The frying pan melted and has ruined my cooker. I rang Poundland's head office, sent photos and everything else they asked for. The label on the frying pan did not say not suitable for induction, which cookware always does. But they said they are not responsible. I will be seeking legal advise. Not happy with 'not our problem' attitude and how come the saucepan worked no problem.”

Helpful Report

Posted 5 years ago

“Went to the Burton on Trent store today, horrific checkout service and obnoxious staff. Half a dozen checkouts, one operating, self service monitored by one member the other in the one operating checkout. Made comment reference the lengthy queue, greeted by shoulder shrugging and couldn't care less. Management should be ashamed!”

Helpful Report

Posted 5 years ago

“Imagine sacking someone after 12 years of service, suppose to be a family store and a great place to work. We'll please explain the dismissal of my mother after 12 years over a carrier bag. The appeal will take place, and we will be seeking legal advice, this is a disgrace and one that want just go away.”

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email

Poundland Reviews