“Received poster I ordered today - was shipped in a piece of tissue and flimsy box, which had opened in one end. Entire poster was bent in several places. Why these aren't shipped in a protective tube is beyond me.”
“They just steal the artworks that are made by the other artists and make cheap prints, without agreement (I saw on their website an artworks of one metal band and I'm sure using of their art by some "stores" is illegal). Just a thieves who tries to make a money by any means. Don't support them!”
“Bought 4 stickers, all looked like they came from low resolution JPEG’s with clearly visible jagged edges and pixels. The printing on the clear backs look and feel horrible. You can feel the edges of the print. Was curious and found out that one of the stickers I bought was a slightly modified version of a piece of art from an artist by a different name. Don’t know if it was stolen but i have a strong suspicion it is.”
“Your return policy sucks. Baught 2 stickers. They were poor quality. I dont want anything else (ever) from your site but I cant have my money back. That's BS.”
“Cool designs, but service is terrible. Paid for expedited shipping which was $1 more than the actual shirt. This was a gift for a birthday party and the item arrived 4 days AFTER the promised delivery date. Needless to say, I had no gift for the party. It would have arrived the same time with regular ground shipping. Contacted customer service who gave me a $5 credit for a $12.95 shipping charge. I’m not happy and will not be ordering from them again. Also be wary of promised coupons if you sign up. They will definitely bombard you with spam emails, but you’ll never get that promised coupon.”
“Products are ok, but a cushion cover I bought in the past has not lasted well. Beware if buying from UK - my first order went missing, and woth the replacement I was hit with a big customs charge, mine was £14.60, on top of an already expensive item.”
“As an artist, I make sure to read the User Agreement. While I will give a 1 star nod for honesty, that is where it stops. ARTIST SHOULD NOT USE THIS SITE... unless you like being copycatted legally. The confession word is "derivative" you give them the right to create derivative work (A piece of work that is altered but based on your work, but not owned by you.) in the first paragraph of the User Agreement. (i.e. They are planning to copycat you, and you are giving the permission to do this.) Its your choice, but I walked away. And I hope all other artist who hate the plaque of copycatting in the graphic design industry will too!”
“Have used Redbubble two times and BOTH TIMES they managed to butcher each order. The first time I bought an expensive hoodie and the artwork on it was blurry and crooked. They sent a replacement which took forever to arrive and that too had blurry and crooked artwork.
The next time I used them (a year later) I simply ordered 4 stickers. The website (which has no phone number or human to contact) said my stickers would arrive in 3 days. THREE WEEKS LATER I was told to wait another 2 weeks before contacting them again! I waited and then when the day came to complain (nothing had arrived) I found that they send out form mail that simply responds that they will resend the shipment but to give it 3 weeks to arrive. I contacted the BBB immediately. Don't use this company. I have learned that they screw over their artists and send horrible quality work.”
“Very frustrated as an artist. I've sold a jacket and a card in the past making $3.36 total. The check failed to get to me, but I don't care so much about that as much as I care about the lack of response from support. I forgot about my account and now it's been a few years. I wanted to start over so my account doesn't look as dead as it does. I've closed my account but immediately regretted a few days later when I found out that I can't ever use my name ever again. I emailed support twice. It's been nearly three weeks and they still haven't given any response.”
“Horrible experience. I signed up with them and connected my PayPal account. It had a different email address and they flagged it as fraudulent. I explained to them that it was my account and heard NOTHING back from them. It's been months!! Awful customer service.”
“I'll start this by saying I've been using redbubble for about 2 years with no problems until recently.
I ordered 2 shirts, waited for them to print and ship as usual. No printing, no shipping after a week. Estimated arrival date has been and gone. Customer help is just "oh i'll check with the printer and get back to you!" for 3 days. Still nothing. Not what they used to be at all, they have dropped the ball and dropped it hard.”
“Took longer than the delivery window stated. Stickers wouldn’t stick & fell off my daughter’s water bottle within an hour of putting them on. Not what I expected at all. Very disappointing.”
“I'm an artist, trying to upload my art. The Redbubble website flips my photos rendering them unusable. I've reached out 2 weeks in a row with no response at all. Is there even a Customer Service department? I would love to find out how to upload my photos without having them flipped. A response would be nice, however, after reading other reviews, I'm not sure I want my art represented at all by them.”
“Worst support service. I have had the worst support experience on this website ever. going on week two of being ignored by their support team purely for having log in issues due to site changes they made. absolutely no response in 13 days. awful.”
“Placed an order for 3 prints and never received anything. The tracking says that it has delivered and I never got it. Contacted them and no reply. Terrible service.”
“Wow wish I read reviews before making my purchase with redbubble. The prices seemed so great at the time and I was so excited about all the cute looking stickers I found on there. It’s been over a week after I was supposed to get my items. I contacted redbubble support only to not hear from them even though the email stated they’d get back to me within 4 hours! Not worth it at all. Also I’ve heard the quality sucks so even if I do get them one day they won’t be worth the price I paid 😭😭and apparently a refund isn’t happening”
“My friends have always told me how much they love Redbubble so I finally decided to order. I got a 30% off coupon but when I went to check out they took it away so I emailed them and customer service was great! Then on the same order I was getting stickers and after one day all of my stickers fell off my water bottle and non of my friends have had this problem. I emailed again and still waiting to hear back:(😡”
“Firstly, their website has never updated to reflect my items have been delivered. As a consequence, getting Redbubble to acknowledge i wish to return an item is near-on impossible. They may as well have allorders in a perpetual status as "in production" in order to avoid proccessing returns.
Secondly, they will only offer a Redbubble Voucher or a replacement for returns. This goes against the Distance Sellers Act whereby the buyer has a legal right to return an item for a full refund if it doesnt fit or is faulty. Im not sure how they are getting around this - maybe because theyre claiming items are "custom-made" or because theyre not based in the UK????”
