Rentalcars.com Reviews

Name: Rentalcars.com
Rating: 1.14

1.1 Rating 369 Reviews

3 %

of reviewers recommend Rentalcars.com

Company Reviews

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Metrics

1.1

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Rentalcars.com 1 star review on 17th March 2024

Anonymous

Rentalcars.com 1 star review on 2nd February 2024

Nadine

Rentalcars.com 1 star review on 23rd January 2024

Anonymous

Anonymous // 01/01/2019

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“Had to cancel my booking two hours after pick up time and would not issue a refund or part refund. Disappointed”

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Posted 6 years ago

“The prices were very competitive and the phone app great to use. Would recommend them easily.”

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Posted 6 years ago

“Really helpful to be able to search prices across multiple car hire firms - there's a lot of variance. However, the business model means that you book essential extras like car seats, and are then told that they're not guaranteed, which is unhelpful. They also attempt to chivvy you to buy *now* with constant pop-ups telling you that someone else has booked a car from your location, which makes it more stressful than I'd like.”

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Posted 6 years ago

“I rented a car through rentalcars,and I received the deposit fee only for 30%(from180Euro 60back).For my second letter was no longer answered.”

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Posted 6 years ago

“We have twice booked through this service its fantastic We arrive at the airport a lovely car is waiting for us simple to collect keys car has fuel and just drive away both times our cars were booked with Hertz also great company very good value for money no issues”

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Posted 7 years ago

“very easy to book”

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Posted 7 years ago

“They saved me, my pennies! No joke.”

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Posted 7 years ago

“Don't trust this company and don't use them. I booked a car but at the booked time the car hire supplier to them was closed. The response from Rentalcars was to claim that the supplier was open. I'm left with no car and an expensive taxi ride home and they wouldn't even refund the car hire. They are just a disgusting company.”

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Posted 7 years ago

“very bad service, and bad comunication, you cant complain...”

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Posted 7 years ago

Rentalcars.com is rated 1.1 based on 369 reviews