“
Told I can't return a useless heated airer. Told has to be within 14 days. It is. Then told "You may not cancel orders for the following types of products: Electrical/Technical products which have been unsealed,'
Literally any excuse not to refund.
Customer service non existent.
Products useless.
”
- Anonymous
“
however the parcel consisted of one HAND towel only, so I informed them and they said to keep it despite me asking for a postage paid return label, this didn’t account for the fact that two BATH towels were missing, but they said the order was only for ONE, however they accepted their error and said they would send the bath towels, which they did send ONE, so when I told them they said I had received ONE towel failing to grasp that there was still ONE missing, so I have told them AGAIN, being as their phone number is none existent how do i get them to send me this outstanding BATH towel, so I am extremely disappointed in the customer service which is appalling as the staff seem unable to understand the problem….
”
- Susan Gill
