Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

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“Ordered a teddy bear coat it came and was like a short jacket dressing gown very bad quality nothing like th photos”

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Posted 3 years ago

“Its being a whole month and my order hasnt arrived. I check the usps and still in pre shipping notification. The customer service its awfull its automatic response and I not be able to reach a customer service representative”

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Posted 3 years ago

“While my order didn’t arrive in time for Christmas, it was the fault of USPS not moving the package. I just received all my items today and my daughters are very happy with all the items. I’ve never had any issues with this company and I order a lot. Everything I ordered online for Christmas was delayed at the USPS and not the fault of any of these companies and in defense of USPS, everything was backed up and they did the best they could under the circumstances.”

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Posted 3 years ago

“It’s been A WHOLE MONTH since I’ve ordered & I haven’t received anything! Honestly so Ridiculous. No update no response no reach out. NOTHING”

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Posted 3 years ago

“how come you never published my review? You keep NEGATIVE REVIEWS SO PEOPLE CANT SEE YOUR BAD CUSTOMER SERVICE? DONT ASK ME TO CONFIRM MY ORDER BECAUSE I ALREADY SUBMITTED IT. JUST POST MY REVIEWS”

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Posted 3 years ago

“EXTREMELY BAD, BAD EXPERIENCE. NO NOTIFICATIONS OF WHEN IT WILL BE DELIVERED. MY GIFT FOR MY GRANDDAUGTHER NEVER ARRIVED SO SHE HAD NOTHING TO OPEN FOR CHRISTMAS! PEOPLE BEWARE. NEVER ORDER FROM THEM. TERRIBLE BUSINESS!!!!”

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Posted 3 years ago

“Electronic Gift Card is not fast and easy. Going on three days and it's still in review. But, payment for the card out of my bank account took place within ten seconds. I'm think I will ask for a refund and buy an e card from some place else after reading these reviews. I know they can't help if stuff is late if it's shipped but an E Card!!”

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Posted 3 years ago

“I ordered two night suits, delivery date was Nov 13th. I didn’t get any thing, upon tracking I couldn’t even see my package was out. Ow it is showing that I might get it next month’s 23 rd date. I can’t even contact them directly and ask. It is extremely frustrating 🙄”

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Posted 3 years ago

“Are they legit ? I tried to buy a gift certificate on line. They wanted my credit card and drivers license to be scanned and sent to them- OR- They could not submit my order ! So...I never sent them this personal information- HOWEVER- THEY CHARGED MY ANYWAYS and I have been unable to get a refund or even a response from them ???”

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Posted 3 years ago

“Took double payment, wouldn't verify without an image of the card and my husband's driver's license. Never asked those things before. Won't issue a refund for the extra funds they stole.”

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Posted 3 years ago

“Ordered a gift card and wanted proof it was me by providing passport and picture of my card, not happening!!!!! Waiting a refund now!!”

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Posted 3 years ago

“I ordered around November and It’s almost Christmas Eve. (I’m writing this the 23) and the gift was for my girlfriend. I never got my package and they said I could get my money back and just see if the package comes and if not then atleast i got my money back. The tracking number wasn’t valid they said.”

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Posted 3 years ago

“I ordered a gift voucher and although funds were immediately withdrawn from my account, 24hrs later I am still waiting for an electronic gift voucher to be issued! The company appears to be maximising it’s payment terms from customers”

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Posted 3 years ago

“I ordered several gifts for Christmas on December 5th and I still have not received anything yet. What makes me really upset is that I received en email confirming my delivery. I went to USPS to see if the package was delivered there and they told me the tracking number is not a valid tracking. This was first time shopping at this website and it will be my last! Totally unacceptable! The gifts were for my wife and now I have to buy more gifts because her gifts have not arrived.”

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Posted 3 years ago

“Don’t ever buy from this company. I ordered a $100 Gift card, the funds were deducted by Shein from my account. Three days later I received an email requesting a copy of my credit card and my drivers license! Why? The company already has the money. I immediately called my bank and lodged a complaint with Ohio attorney general. This company is stealing identity. Hoping I get a refund!”

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Posted 3 years ago

“I ordered some Items and I havent recived them ive been waiting for the longest and my package has been delayed 5 times I was supposed to get it december 17 and im still waiting ,back in summer Iordered 31 pieces and EVERY SINGLE PIECE came with atleast a hole.”

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Posted 3 years ago

“I ordered stuff from shein 3 weeks ago and never received it. I was supposed to get it December 18th, and it was for Christmas. I called the postal service and they were notified about the incoming package but l they never even received it. Haven’t been able to get a refund, impossible to reach them”

Helpful Report

Posted 3 years ago

“I placed an order on nov.24th and it is now dec.19th I still haven’t received my package.I spent over $150,I have shopped here before and everything was great,but this is just unacceptable.”

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Posted 3 years ago

“I have two orders with SHEIN. The one I ordered first is yet to arrive and the big order was supposedly singed for and delivered but I never received it. So sad because I always buy from SHEIN and up until now everything was always good.”

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Posted 3 years ago

“Shein has kept me from depression this pandemic. Gave me a splash of style without emptying my wallet! The material is not always the top quality, but I’m ok with that, as their clothes fit and look exactly as described and the reviews are very helpful. I recently had one shipment lost and they refunded me without any issues. I’ll continue to shop with Shein as they haven’t let me down so far!”

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Posted 3 years ago

Shein is rated 1.9 based on 1,519 reviews