Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,518 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,518 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hey Shein! As a woman who is now in shape but used to be overweight, I can tell you now that we are happier people, after learning to love ourselves despite how much better (we THINK) we look than everybody else, and that as someone who earned my body I will not be purchasing any more of your products, and I will be sharing screenshots of your lack of plus size options. Thank you, and I hope your day is as nutrient deprived as you are!”

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Posted 2 years ago

“horrible.. stay away.. waste of money, time.”

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Posted 2 years ago

“So I made the mistake of ordering before reading. I ordered some accessories. So they don't take refunds so it's okay to send you broken items. This was my first purchase and last.”

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Posted 2 years ago

“I had an issue as usual with Emile and asked to send me by aramex and they promised me they will but bs they ignore and I try to speak to them live chat as there is no other way to complain about many things for the first time so they promised me again that they will contact me after 18 hrs but now 2 weeks no one cares and every time I send chat they keep on asking me to wait but nothing happens until today they have been blocked me can’t chat anymore what is this unprofessional and rude customer f they can’t help no need to promise”

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Posted 2 years ago

“Poor quality clothes do not buy I have placed a large order from SHEIN website. I Returned few items and requested my refund to go to my wallet, Then I realized that even the clothes I kept where poor fabric, seams and quality. Returning them would have cost me more money. So I donated them to goodwill.  Since I will not order from them again I requested to have my wallet balance refunded to my Apple Pay needless to say I was ignored. After several requests I decided to write this review.  Do not buy from SHEIN and waste your money. You will definitely be disappointed. Nadine Jadra”

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Posted 2 years ago

“placed my order 29th March 2022 and still supposedly in transit but where I don't know. I was advised not to order I should have listened. Impossible to contact”

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Posted 2 years ago

“It has been 4 days of trying to call or get an email to this company. I have never had such a hard time trying to talk to a person or being able to send an email to get an answer. According to this company, all first orders can be returned for FREE. That's a joke! Try to get a label to return your purchase for a refund. It just doesn't happen!! The clothes are adorable, but when it is suggested that a larger size be ordered because the item may be smaller than the size, this is not true. I ordered two blouses in a size larger than normally wear and I felt like a turtle, covered me up like I was in a shell. Again, these people are impossible to get in touch with. DON'T ORDER FROM THEM. Prices are great but customer service is the pitts!! I guess I am stuck with these blouses, since I have nowhere to send them back. Pay Pal said they would help, but with no address to send these back to, what is the point? The company said not to use the address on the envelope that these came in. So, again, "stuck like Chuck". I won't order again. Hope this helps you if you are considering ordering from them. Not dependable at all. Sorry.”

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Posted 2 years ago

“Nice experience”

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Posted 2 years ago

“Aramex suck.. The shein use cheap shipping and take to long to delivery.. If DHL only 5 days..”

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Posted 2 years ago

“Order hasn’t arrived,can’t contact anyone,I want my money back!”

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Posted 2 years ago

“Beware - this company is a con. They take your money but then become invisible - unable to contact by email, Chat is a con and does not work - you money will go and you will get no further contact. BEWARE - dont be conned into throwing your money away.”

Helpful Report

Posted 2 years ago

“Avoid! Impossible to get a refund or swap! Size was way out. Customer Service non existent or not interested. Either way when you purchase don't expect to be able to swap or get a refund. Pointless shopping here for clothes where this is needed.”

Helpful Report

Posted 2 years ago

“Stay Clear! I had the wrong top delivered 3 times & they wanted me to pay the return shipping. When I finally got them to pay for 1 return shipment I had a choice of putting it in my shein wallet or back on my card. I chose the wallet as I thought I would use it to buy something. It was gone when I went to use it . I asked where it went & received a form that its only good for 24 hrs! I never got an email telling me this or I would have used it or chose to have it refunded to my credit card. And this was after a ton of emails explaining why I shouldn't have to pay return shipping for their error! They have an answer for everything & this was my last straw. No more will I ever order from them!”

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Posted 2 years ago

“Great price and products”

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Posted 2 years ago

“I order my stuff last week and yet to receive any notification no transitioning or no signs of anything if your ordering clothes for summer or even just to have in your closet get to doing so NOW! o had 3 others told me that they didn’t receive anything until the 2nd or 3rd week that’s ridiculous prices needs to go down for clothes of it takes this long literally even with the fast shipping it’s still not here”

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Posted 2 years ago

“Ordered 5 dresses. Received 4. Two of the four not the same as on description. Various emails and messages to them with photos but still no solution and no response!! Asked to send them back but too expensive to do so and scared it does not get to them.”

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Posted 2 years ago

“SHEIN is expensive nowadays”

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Posted 2 years ago

“I had a great experience with Shein. Placed my order, received exactly what I expected roughly a week after I placed my order. So they seem to be great to me.”

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Posted 2 years ago

“I placed my order on the 15th of March and before the estimated delivery date received my order 2day supper happy”

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Posted 2 years ago

“I tested them with 6 items. We're supposed to be delivered on the 29th of March I ordered 09marxh I received my order 23rd of March. Very impressive... Now I ordered 19 items waiting to see how it will go...”

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Posted 2 years ago

Shein is rated 1.9 based on 1,518 reviews