Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,516 Reviews

21 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shein made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 22 items and guess what? They sent me someone else’s order with only 3 items. After I talked to them via customer service we agreed that they will refund me the items that were sold out, and resend the rest.. (I asked for a refund of the sold out items to my bank account and they refunded my shein wallet as if my requests have no meaning to them)!! Now I received a message that if I want the other items I must add them to the cart and order them again myself, and that I will get the refund for my order once I return the wrong package that I received. First of all it’s their fault that I received the wrong package so the refund should have been delivered already and I shouldn’t have to wait for a mistake THEY MADE. I also order from shein every month and I don’t think I will order again. They only reply once every 24 hours and it’s no help at all they don’t care!”

Helpful Report

Posted 5 months ago

“I returned some of my order and they didn’t give me all of my refund! They kept $46.97. I’m filling a complaint with the BBB, since there’s no way of getting ahold of them. Don’t waste your time buying from them.”

Helpful Report

Posted 5 months ago

“Very happy with my order … and the price are fantastic !!”

Helpful Report

Posted 5 months ago

“I bought a pair of jeans and it’s way too big on me. I try returning it the same day that I received it. The jeans cost $35 and they’re charging me $37 to reach to return it and I never had a return before so why are they charging $37 to return something I paid $40 for is it worth it? I think I’m gonna go back to my fashion over and chic me.”

Helpful Report

Posted 5 months ago

“Terrible service from them and their courier. Will never use again. Have instructed paypal to manage the situation.”

Helpful Report

Posted 5 months ago

“I ordered long sleeve swim suits and I wanted to return what were not fit.But they told me they were on promotion and I can NOT return them !now I have dollar 130 items on my hand , I don't know What I am going to do ! very disappointed !!!!”

Helpful Report

Posted 5 months ago

“I ordered few items and wanted to return without using it! They said they were on promotion ( I did not see any sign for that!!!) and cant be returned! I wrote them 10 times , finally they accepted only few of them for return. I have thrown them away and lost dollars 130!!! It is not trustable customer service :(((”

Helpful Report

Posted 5 months ago

“Ordered and they show no order and no way to return the items that do not fit. Zero way to contact them or ablity to return as they delete your orders. Have to have credit card company go after the money from them.”

Helpful Report

Posted 5 months ago

“The first purchase and also my last purchase. I am very disappointed on clothing quality, size and materials. Thus, I have deleted the app. I will not buy anything from SheIn anymore. Uniqlo is still the best.”

Helpful Report

Posted 5 months ago

“This was my first time shopping on SHEIN and it was one of the worst experiences. I spent close to $500 and one package that contained 10 items of clothing is unaccounted for as well as FedEx has no idea as to what happened with this package. I filed a claim with both SHEIN and FedEx and neither one is willing to take accountability for this problem. I would NEVER shop here again! Cheap is not always good. Don’t shop here! Customer service advised me to reach out to FedEx, however, why should I have to when they’re your vendor and I’m the one at a lost. Just ridiculous.”

Helpful Report

Posted 5 months ago

“The clothing is great I would give it 5 stars , but the fact that you can't reach customer service takes it down to a 1 star. No phone number, no live agent and the chat constantly redirects you once you click on the order you have a issue with .”

Helpful Report

Posted 5 months ago

“Utterly frustrating to deal with. Worst customer service and uneducated “fraud team”. My order was shortly flagged by security for fraud check. They demanded screenshot of the transaction showing on my bank account. Sent. Rejected. Sent it again. Rejected again. Logged into my banking website to send screenshot from statement. Rejected. Sent screenshot from mobile app. Rejected. These foolish people don’t even know what they are looking for and asking for. Eventually after 4 or t attempts. They said I failed the checks and cancelled my order. The refund was processed and I received less money back into my account than what I paid them. They are unhelpful and utterly useless. Heartless. I will never try shop here again.”

Helpful Report

Posted 5 months ago

“Doesn’t let me return”

Helpful Report

Posted 5 months ago

“I would give them a zero if I could. They stole 89.00 from me and said it was delivered. There was a package from FedEx with earrings in it. I have never received my clothes. I wrote to them and they did nothing. I would not order from them as they do not stand behind their company. Their clothes are super cheap and when you wash them, they shrink. Terrible company!”

Helpful Report

Posted 5 months ago

“They are terrible company. They sell the cheapest quality of clothing that carry chemicals and all their games that they say they’re gonna send you free stuff. They donuts all a scam so don’t waste your money on this site.”

Helpful Report

Posted 5 months ago

“Even Shein is not eligible for 1 star. Totally waste. Very worst customer service I have ever seen. Trying to return a product, but very difficult. Still waiting for the pick up, but these simply replying "We will arrange for a pickup". Guys please avoid this, go for good E-shopping.”

Helpful Report

Posted 6 months ago

“Horrible Company!!!! I have spent so much of my time trying to return items!!!! They make it VERY DIFFICULT to return anything! No customer service at all!!! I will never order from them AGAIN!!! I am still waiting for a response from my returns, a month ago. They said they have refunded me??? NOTHING!!!!”

Helpful Report

Posted 6 months ago

“if you place an order bigger than 160£, you'll pay £37 handling fee, and even if you return all your products, that tax is non-refundable, but if you place two orders less than 160£ is no fee. I don't understand what's the logic of it. Be careful. Thieves!”

Helpful Report

Posted 6 months ago

“Scammers, liers, cheats and thieves. I used to swear by shein. Loved them. Decent clothes for good prices. Yes some are super cheap but I always thought what the harm I could return them. Well the harm is the lie about receiving all of your return and will only claim to receive part of it even though it all has the same tracking number. They claim they didn't receive back the most expensive item that it was still in transit but it literally had the same tracking number as the items they admitted to receiving and processed the return for, all of course for the cheap items but the one expensive item I had they still keep trying to say is still in transit even though they again they already admitted to receiving and processing the rest of the return in the same package. They also in one message would tell me they would process the return then in the very best say no sorry we won't it hasn't been received, even after I could prove they received it. So if you do buy from them be willing to not bother with returns and just loosing money if clothes don't fit...”

Helpful Report

Posted 6 months ago

“the worse customer service i ever deal with. 3 month ago i return some items i bought from SHEIN UAE. and by mistake my son gave them different clothes not belong to them and very expensive one (with label ) i called them immediately to aske them to return my clothes they take by mistake till now i call every week and make 10 complains and every time the customer service informed me "sorry no complain raised for you and he will raised one to the manger " every time same sentence . no action .they stole my clothes in their stores .”

Helpful Report

Posted 6 months ago

Shein is rated 1.9 based on 1,516 reviews