Silk Fred Reviews

Name: Silk Fred
Rating: 3.24

3.2 Rating 474 Reviews

55 %

of reviewers recommend Silk Fred

Company Reviews

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Metrics

3.2

Based on 474 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad experience with the company sent dress back never get refund. Never order anything from them.”

Helpful Report

Posted 3 months ago

“Been waiting for my order update to change to delivered so I could return. Nothings changed on the website so I’ve contacted silk Fred to be told that I have had the item over 14 days so can not return. Very disappointed as never had a problem previously so not had a need to contact customer services, which has turned out to be poor. They just keep repeating I’ve had the item over 14 days. Disappointed to have lost £65”

Helpful Report

Posted 7 months ago

“Refund system diabolical waiting time and numerous emails 26 days!!! Will not use site again”

Helpful Report

Posted 11 months ago

“Refused to refund an unworn item that I returned that had a few hairs stuck to it. Wouldn't mind so much but they weren't even my dogs hairs!! Any bits could have easily been removed by a lint roller. Dodgy way to make money and fleece your customers!!”

Helpful Report

Posted 11 months ago

“Ridiculous returns policy. Great clothes and styles just don't expect to get refunded when you return anything! Over 4weeks now!”

Helpful Report

Posted 1 year ago

“Really stupid returns policy. Couldn’t cancel the item once I’d ordered it. Waited for it to arrive, to then return it straight away(and had to pay to return it). Silkfred acknowledged it had been returned on 13th march. But refund hasn’t been processed still, on the 8th working day later. Will probably be another 2 weeks till I see that refund. Annoying when the dress itself wasn’t cheap, and when it arrived had a smell as if it had been worn already. Won’t be buying from here again.”

Helpful Report

Posted 1 year ago

“Appalling service. If you want to keep the item then fine; however in order to return I’ve had to chase for a code as not showing on the app as an option for the items purchased. Returned to them on 7/3/24, received the following day, partial refund received only after chasing on the 19/3/24 and still chasing for the remainder. Customer service staff helpful but you have to do all the work. Just beware.”

Helpful Report

Posted 1 year ago

“The quality of the garments was incredibly poor, ill fitting and sizes wrong. Such a shame as I previously bought something nice. Beware of the brand! Returns limited to 2 weeks and no discretion leaving me with 3 useless garments (can’t even give them away!) costing £100s”

Helpful Report

Posted 1 year ago

“Shame I had to give one star to be able to write here. Constantly saying we will get back to you and not doing so Returned items, sent proof of postage Still won’t refund and resorted to ignoring me. How rude”

Helpful Report

Posted 1 year ago

“Awful returns policy and poor quality clothing. They operate a 14 day return policy, despite industry standard being 28. The clothing is not the quality you’d expect for what you’re paying. I would recommend everyone avoids shopping here.”

Helpful Report

Posted 1 year ago

“I returned a dress I did not wear and have been refused a refund, the seller claiming there are marks on the dress. I couldn’t see them at first as they are barely visible and were not made by me, when the dress arrived it was not nicely folded and had clearly been tried on by someone else before me. I feel ripped off! I we I’ll never use silk Fred again and will encourage my friends not to either!”

Helpful Report

Posted 1 year ago

“Shocking return policy I bought a £130 dress sent it back with the merchandise label still attached to the dress & because the ribbon was cut off between the arms & shoulder they wouldn’t refund me & said they were sending it back even though they knew I hadn’t worn it. Never recommend this company”

Helpful Report

Posted 1 year ago

Hi there, I am really sorry to read this. Unfortunately at stated on the ribbon if it is removed then we wouldn't be able to accept a return on the item. I can see my colleague has been in touch via email with more info also. I am sorry for any disappointment caused. If you need anything else do get in touch. Tamsin @ SilkFred

Posted 1 year ago

“wful return policy and poor customer service. Bought same dress in 3 different sizes as currently pregnant and no idea what size I would be. Missed the return window and contacted customer service to see if there was an option for me to return 2 of the dresses for store credit as I knew I went over the return policy. Absolutely no understanding or discussion, simply no you're over the window nothing we can do. Asked for case the be escalated and was just told no. I get that from cheap places but really surprised at how inflexible they were - even when I offered to accept store credit -I don't see how they lose from that option as they would still have my money, i just wouldn't have 2 dresses that don't fit. Dresses also arrived at different times, again cutting into their short return policy.”

Helpful Report

Posted 1 year ago

Hi there, I am really sorry to read you are disappointed. Unfortunately due to a return not being put through on your account within 14 days of delivery we aren't able to accept your return. I can see your order was 35 days old when you contacted. We do state online a return does need to be requested within14 days, you then have a further 14 days to return the item. The timeframe starts from when the order is delivered. I am really sorry we weren't able to accept your returns on this occasion. Tamsin @ SilkFred

Posted 1 year ago

“Very disappointed the Dress was very poor quality and thin it was not cheap. So I sent it back and 2months later still no refund despite emailing them 3 time, to get the same response every-time (takes up to 10 days to get my refund) which I am way past”

Helpful Report

Posted 1 year ago

Hi there, I am really sorry to read this. I have taken a look into your return and can see unfortunately it was lost with Royal Mail which did cause the delay. We have now made a claim and your refund has been processed. If you need anything else please do get back in touch. Tamsin @ SilkFred

Posted 1 year ago

“Blouse is pretty. fit is not similar to photos. The arms are very narrow. The bust area does not allow for any breasts at all. The sleeves are so tight, and I have very thin arms. Love always pretty. The length of the shirt is long enough to tuck in. Would not recommend this shirt.”

Helpful Report

Posted 1 year ago

Hi there, thankyou for your feedback. I am sorry to hear you were not happy with your item, I will ensure your feedback is passed onto the brand. Tamsin @ SilkFred

Posted 1 year ago

“I ordered 2 garments from SilkFred and purchased the next day delivery as I needed them for the following evening. I was sent 2 delivery documents via email that stated 2 garments and 1 delivery. The following day I received one garment and the other was missing. I contacted customer service to be told that I purchased next day delivery on only one garment and was told at checkout that the other was a standard delivery. Obviously because I wanted both garments I wouldn't have purchased them if this was the case and has anyone ever heard of anything so ludicrous as to buying next day delivery on just 1 item when you're purchasing more than 1. I spoke with 3 customer service agents, the first one who cut off our conversation followed by another 2 with similar demeanor. I would never use this company again as they are fraudulent. There was no attempt to show any discretion at this and this was just told repeatedly that it was only next day delivery on 1 item. Avoid at all costs and save your money.”

Helpful Report

Posted 1 year ago

Hi there, I am really sorry to read this. Please be assured we are not a fraudulent company. As a website for over 900 independent brands, not all of the brands offer next day delivery. At checkout you do receive a shipping option for each individual item, you must select next day delivery for each item, however some items will only be available on standard delivery. I am sorry for any confusion caused. Tamsin @ SilkFred

Posted 1 year ago

“Please never purchase from them! Horrible returns process. I followed all the steps to return and my package was sent back to my address with no refund. I contact customer service and the returns from SilkFred generated had the incorrect address on it. I was then asked to do the same process again with the correct address. I was then informed that they provided the incorrect address again. Horrible customer service and returns process. Please do not risk ordering from them.”

Helpful Report

Posted 1 year ago

Hi Katrina, I am really sorry to read this. I can see my colleague has been in touch and the original label did have the correct address so we will be looking into why the parcel was returned to you. I can also see your refund has been processed for you, this will clear in your account shortly. If you need anything else please do come back to her email. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“Refused return of an item despite it being extremely poor quality. SilkFred takes no responsibility for selling independent retailers items as well as their own, you may as well be buying from Ebay. I paid £45 for something that probably cost £2 to make in China and feel very ripped off. Will not be using again and would not recommend.”

Helpful Report

Posted 1 year ago

Hi there, I can see my colleague has been in touch explaining that the reason your return wasn't accepted is because you were out of the return window. If you had contacted us within the returns timeframe, of course we would have been able to accept this return back. Our returns process is stated on our website, I am sorry if this was missed. Tamsin @ SilkFred

Posted 1 year ago

“Disaster for refunds DO NOT ORDER FROM THEM - seems I’m not the only one with this issue, reading the reviews on here. It was my first time ordering from them & certainly my last”

Helpful Report

Posted 1 year ago

Hi there, I am sorry to read this. I have taken a look into your order and can see that your return doesn't show as back with us yet. As you are unable to provide your proof of postage, we are not able to track this and find out where the item is. There is a chance this could have been lost in transit and if it has been, you would need to make a claim with Anpost. I have emailed you to ask for some more info, could you check for this and come back to me? Thanks, Tamsin @ SilkFred

Posted 1 year ago

“Poor customer service and poor quality. Ordered some dresses for a ball, they were awful when they arrived, fabric was horrible and they were expensive! Not at all worth the £66+ for each dress! Didn’t realize the returns period was 14 days and my daughter had been very poorly so was quite distracted. Presumed the returns period would be 28 days as most places are online, when my baby was better I tried to return the item and was unable to. Explained this via their customer service online chat but they refused to refund then £130 on two dresses that I’m now stuck with. It’s quite a considerable amount of money and I feel extenuating circumstances. I will never purchase from Silk Fred again and would highly recommend if anyone does they look at the returns period and look elsewhere for much better quality dresses at a fraction of the price! I ended up buying my dress from Bohoo for £28. Far superior quality and service. Also always purchase from ASOS and never have had any issues with them! Returns policy is also fab! I understand there is a 14 days return policy but I think in certain circumstances a little decent customer service would go a long way.”

Helpful Report

Posted 2 years ago

Hi there, I am sorry to read how disappointed you are. I have taken a look into your order and can see we have been in touch and I was able to accept 1 of your items back as goodwill. Unfortunately, we can't make decisions on behalf of the brands and we can't override their decision to accept a late return. If you need anything else please do come back to me. Thanks, Tamsin @ SilkFred

Posted 1 year ago

Silk Fred is rated 3.2 based on 474 reviews