Smyths Toys Superstores Reviews

Name: Smyths Toys Superstores
Rating: 3.34

3.3 Rating 256 Reviews

59 %

of reviewers recommend Smyths Toys Superstores

Company Reviews

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Metrics

3.3

Based on 256 reviews

Shipping & Delivery
Delivery Methods	Courier
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Smyths Toys Superstores 1 star review on 22nd August 2022

Dave Hardman

"headphones for my sone. I went in store-sheffield in retail park, and i asked for wireless headphones forXBOX X. I have paid \u00a379. When i gave my spns present, and we tried to conect them, guess what-the head phones did not work-As they were for plat station! All good up till now! We went back in store, and asked for a refound or to be replaced with o e for XBOX X. The guy who served us was nice, and he has checked them, but he needed a second opinion, so ge asked for the store deputy manager-and i can say she is a star! Her name is Beth, and she came with a properly atitude! After the headphobes were checked by the guy-were all new, and perfect condition, she took them in office, and guess what-she found a scratch! Which couple of minutes before was not there. Also she has said she can not cuange them as they are opened! At that time i guess i lost everything! How to not open them? If i tried to conect them? I have explained that i have asked her team for xbox x headphones, and, o aspect them to work! \r\nNow is comming the funny part! We have made a complain and the feedback received after this complain was as disapointed as you can imagine-\r\nHaving raised this with the store management team, they have advised that at the time of the sale, it has been confirmed that it was discussed which console this headset was for.\r\n\r\nFollowing this, the cashier assisted with locating and the sale of the PlayStation headset.\r\n\r\nWhen this was then returned, there were signs of use with this item and as a result of this, the store were unable to accept the return.\r\n\r\nFor unwanted returns, the item would need to be unopened, unused and in its original packaging and as it was outside of these conditions, the store would have followed policy here. Customer Services would not be in a position to overturn the decision of the Store Management team in this instance, I'm afraid.\r\n\r\nApologies for any disappointment which this may cause\r\nAfter this of course i have contacted the company to go forward with the complain, as i am not ready to give up, just because they want to sell, but not being profesional and respinsible! \r\nI find this shop team wery unprofesional and unresponible, playing with people money and destroying childrens happyness!\r\nI am sorry if i have done any mistake but please consider that english is not my first language.\r\nAll i can say is that my son is heart broken now as ge was looking forword to have a set od wireless jeadphonep"

Smyths Toys Superstores 1 star review on 28th June 2022

Sorina

Smyths Toys Superstores 1 star review on 20th April 2021

Mrs L Bullivant

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a buggy for our granddaughter. When we got it home and tried to assemble it we found that the washer and wheel pin/clip was missing. On contacting shop was told we had to either take the pieces from their display model or travel to a different shop!”

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Posted 1 year ago

“Recently purchased a Frozen 11 bicycle for our granddaughter who requested a princess bike for her birthday . The nearest stock was at the Mansfield shop where we bought the bike and a scooter as well . On opening the box to build the bike we found that some damage had occurred during packing . We duly returned to the Mansfield store and Wayne ( Manager ) and Paul ? ( Duty Manager ) professionally and courteously attended to us . We will have one very happy five year old girl on her birthday . Thank you .”

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Posted 1 year ago

“My Husband bought me a Garmin Venu Sq watch from Smyths Toys Reading. When I went to set up the gift, it was missing a charger. I called the Reading store and was told I would need to bring in the receipt, watch and box and they would exchange it. By then I had already personalised my phone, so I said I just wanted the cable, which they declined. I contacted their customer services. I was told they could send one out if I sent an email with all my details and photos of the receipt, watch etc. I did this and I got a reply back saying they didn't have the part so I would need to contact Garmin direct. I suggested that they send me the part from another box and contact Garmin themselves to replace that one. I had an email back saying that Garmin had insisted I would need to contact them myself. I can't believe how hard it is to get a charging cable, which should have been in there in the first place. Absolutely useless and puts me off buying from the store again.”

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Posted 1 year ago

“This company is a joke. I ordered a kid's toy (for a Birthday) nearly 10 day ago - nothing has arrived. They have failed to reply to my email chasing the item. It is impossible to get through to their HQ in Galway in Ireland - by phone, everything single option on the automated phoneline system takes you to a recording that fobs you off and then cuts out. Disgraceful. It says you can cancel a 'pre-order' I.e. when you order and pay and then it turns out they don't have the item in stock - why on earth is that information not given in advance - simply saying 'out of stock'. Instead you pay for the order and they then put you on a 'pre-order' waitlist. It's impossible to cancel the 'pre-order'., (even though they make out it is easy). Awful, awful. Avoid, avoid.”

Helpful Report

Posted 1 year ago

“Purchased sept 2022 from merry hill branch only use one a week for grandson two weeks ago went to strap him in noticed buckle come of went straight to store saw manager Neil absolutely disgusting service rude and to my horror told me to put tape round it well if that’s managers advice say no more just to warn anyone do not buy car seat from this store there is only lady baby store section with any sense in the store manager said send it of can you loan me one no buy another one after two weeks even customer service which Is head office to I phoned today o it’s back new buckle no one had even contact me then acused of misuse item then gave me £15 shocking gift voucher absolute worst customer care ever neil manager well if thsts his advice to customers tape round it I’m sorry but should not be working even managers job tell to let all others no about do not buy car seat from this terrible shocking store”

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Posted 1 year ago

“Thankyou to Ashleigh at smyths at middle engin lane grandson scooter they wheel broke they change it straight away great customer service.”

Helpful Report

Posted 1 year ago

“Absolutely disgusted with the level of customer service and how they deal with a customer compliant at Oldbury Smyths Toys! If I could give a negative 1 star review I would! Our 8 year old son used all his birthday money to by a G Star Electric scooter! We got it home and it had a burning smell to it when it first went on charge! Then when he tried it for the first time it shot across our living room nearly causing a serious injury to him! It says it is suitable for age 8+! He is a confident 8 year old who is used to handling Go Karts, quad Bikes etc… but in our opinion this electric scooter is totally unsafe with only one speed setting! We have asked for our money back and Smyths have refused! They took the scooter off us and tested it and said they can’t see anything wrong with it but I’ve explained this is an unwanted gift! Our son no longer wants it as doesn’t feel safe and wants his £129.99 birthday money back! The supervisor of the store was a vile woman who actually laughed in our faces when we asked to return it! And this was in front of our son! We have complained to customer services and still getting nowhere! We now have NO scooter as the store still has it and NO money back! We are totally disgusted by this store and our son is so upset and no longer wants to shop there! Smyths are still refusing to give us our money back and they still have the scooter they took off us to apparently check to see if it is working okay! I am seriously considering taking this matter to the papers!”

Helpful Report

Posted 1 year ago

“Merryhill branch Bought a child's bike- ex-display model so slightly discounted. My expectations of ex-display is maybe marked, scuffed etc but still in working condition. Both tires were flat so asked for them to be pumped up. Shop staff said they would be and they would do a full check on the bike. 2 days later the back tire is flat, clearly a puncture. The child had been at his dad's house during this time and not even ridden the bike yet. I phoned the store and told them the bike they sold me has a puncture and was asked to bring it back so they could look at it and fix it. This was a Monday evening and earliest I could return with work hours and their opening times was Saturday, so I told them would return Saturday morning. Returned the bike as soon as the store opened, the staff member pumped it up then checked again after 10 mins and confirmed it did have a puncture and they would repair it for me. She then told me it would not be ready until Monday. She took my number and said as soon as it was repaired someone would call me Monday. Lunchtime on Monday I call the store to get an update as to when it will be ready. It wont be done today it will be done tomorrow morning, the manager will do it themselves before the store is open. Half term week and one child is without a bike. I could have repaired it myself in way less time but I don't expect to have to repair a brand new product. So I spoke to a manager, who was very polite in tone but told me they didn't have any bike build staff working Sat or Sun and had been way too busy to do it today. He said he didn't know where I got the idea it would be ready Monday, his staff member is right here and did not tell me Monday she just told me someone would call me when it was done. At this point I had enough of his lies. She clearly told me Monday, if she had not I would had asked for when I could collect before leaving it at the store. Had I known it would be more than 3 days to repair a puncture I would have asked for a refund then. They had the bike and my money and were going to repair it at their leisure. Told the manager I wanted my money back. I drove over to the store got my refund and went elsewhere to purchase a bike. The child is now happily riding his new bike from somewhere else, maybe the one they refunded me will be repaired tomorrow?”

Helpful Report

Posted 1 year ago

“Sorry that i feel the need to leave such a negative review re this store, but after purchasing yet another Nintendo game for my son, which was 'not' a cassette game, but 'download' instead, which had me initially scratching my head, as i only buy these games for my 7yr old son, but after having gone back to the store to explain my position, i was informed by the operative who served me (Greenford UB6 OUW), i was rather 'condescendingly' told that it was my responsibility to make sure that the purchase was not a download, to which i replied that it had always had been explained to me 'before-hand' by the sales operative if the game was a cassette or download, but the operative and his manager (Delroy) just ignored my reasoning that i it was their responsibility to point out whether the product was what i was after, and that as i am 'only' the person who buys the product, and that my 7yr old son 'only' plays them, and that it had 'always' been explained before-hand to us by the sales-operative what product was the correct one, which is 'good practice,' But no, they would not apologise or even swap the game over, hence my negative review and decision to go elsewhere in future for my sons ga.ing needs, Very rude, unhelpful, timewasting, inconsiderate and unprofessional ethics as far as i am concerned and i guesstimate we have spent close to £1000 in 2yrs with this company, So their loss in the long-run AFAIAConcerned.”

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Posted 1 year ago

“I was mis-sold an Xbox series X game which would not work on my child's Xbox series s. When I took it back to the shop the child behind the counter they refused to return the game so I could buy the correct one. I have a disappointed child and I am out of pocket. Do not buy computer games from the charlatans.”

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Posted 1 year ago

“If I could give a zero rating, I would. The customer service online has been absolutely abysmal. Ordered almost £100 of games online on 27th November. They went to Evri the following day for delivery. It is now the 11th December and still no sign of the order. The tracking today still shows it's with Evri, but absolutely nothing has happened since the order went to them on the 28th November. Smyths just say to wait as Evri is inundated, which I can believe with all of the Royal Mail strikes. But there have been no updates or apologies from either Smyths or Evri. Will never order with them again.”

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Posted 2 years ago

“Placed order. Emailed to arrange collection. No reply. Order cancelled. When i complained i got a rubbish excuse, followed by, "I hope you have a great day and if you have any further queries, please be sure to get in touch." I won't be using Smyths Toys again.”

Helpful Report

Posted 2 years ago

“Hope this will help anyone considering buying online for home delivery. I have shopped many times with Smyths and generally found them to be OK. However, on this occasion I can only describe their service as atrocious. It took 10 days and attempts through two different couriers for my delivery to arrive. All the blame fell on the couriers with Smyths not appearing to take any ownership at all. Their apologies were weak and obviously scripted. When eventually I asked for intervention from a senior member of staff they too blamed the couriers and I received a £5 gift card which if I am lucky will buy a modest colouring book. This for having been messed around, staying in on four occasions when given a time slot which did not come to anything and wasting the time of a relative on a further day asking them to do the same when I was not available. The message is clear Smyths do not take customer satisfaction seriously. If their couriers are so unreliable get someone else. To sum up if you can get an item elsewhere do it.”

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Posted 2 years ago

“Visited the preston store today, firstly want to say how friendly and welcoming the security guard was on our arrival, a big man with a warm smile and a friendly welcome. The staff where great after a earlier misunderstanding regarding the purchase of ps5, the meme we of staff that we dealt with was called Mac and he was amazing and couldn’t do enough for us. Great store and the two staff mentioned when above and beyond u felt. Credit to the store. A happy customer”

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Posted 2 years ago

“Avoid the Tamworth store. Poorly trained staff with no grasp of consumer laws. Having worked in retail, and having an understanding Of how to deal with an upset customer who purchased an item only 2 weeks ago and has an intermittent fault, the staff, including the managers have an aggressive and dismissive attitude and certainly need retraining. I will not stoop so low as to name the people involved, but Head Office have a detailed account of what happened and hopefully they will act upon this, and it will save another customer having the humiliation of being shouted at in front of a queue of people.”

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Posted 2 years ago

“I visited smyths toys sliver link wallsend for a child car seat I was seen by a lovely girl called Sarah Thompson she was so helpful and caring she couldn’t do anything more that she did a real pleasure to get sure great service well done Sarah”

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Posted 2 years ago

“Gillingham Kent Store Partner was made to feel like a criminal when their card machine had an error and was made to pay twice for her goods, despite showing proof she had paid. Manager was also rude and aggressive. Complained to customer service, recieved a copy paste reply, when challenged they said thry would forward the complaint to the manager. What do they think the manager is going to do when she recieved the complaint about herself.... Disgusting and intimidating behaviour”

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Posted 2 years ago

“Smyths toys in Liverpool L11, thinks that a kids £20.00 ball that a 10 year old plays in his garden with should last 5 weeks only. Terrible customer service from them today”

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Posted 2 years ago

“I visit the Longbridge store often or did, the Manager is extremely rude and very unhelpful and the staff bar a couple are also untrained in dealing with customer services, Getting told to go to other store because there stock wasnt down off delivery is just beyond baffling, services in store are very poor standard and certainly need a review but then so are there head office, Bring back toys R Us please.”

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Posted 2 years ago

“Every time I order online go to the store to pick up my product the staff are really helpful and smile with the service I work in retail and I no feedback his good for your store thankyou”

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Posted 2 years ago

Smyths Toys Superstores is rated 3.3 based on 256 reviews