Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,647 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for my settee in full at the Rotherham store they were very helpful can't fault the staff was going to buy another not a chance now, wouldn't touch them with a barge pole, I was told by the delivery men to say they had used the red sling which they did not the quality of the settee is rubbish only had it a month AVOID. AT ALL COST have it on finance if you buy one then they will have to take it back having my leather heated up was a joke they are not interested should have bought one from my usual store, would not replace it they said it was transit damage so it should have been replaced, if you have any problems with your settee from sofolgy GET TRADING STANDARDS INVOLVED SIMPLE BUYER BEWARE £50 compensation a joke”

Helpful Report

Posted 5 years ago

“The price was good and we liked the settees. They were delivered on time by Chris and Ste who were very pleasant and checked we were happy with everything before they left. My previous settee was bought from them 3 years ago and we moved it on to my daughter as we wanted a different colour however it was near perfect after the 3 years. I believe the previous reviews but we have no complaints at all.”

Helpful Report

Posted 5 years ago

“AVOID Store may be well presented but staff are too interested in you leaving a positive review. Bought a sofa from looking at one in the store. The seating was very firm and the back cushions were full and firm. Sofa arrived and was a poor imitation of the sofa which was on display! Send an email and got a generic reply. Rubbish customer services and laughable information to push and plump cushions, even intimated it was like "curtains" when they are new, the creases need to drop out. What a load of cobblers. Luck that we purchased on credit card as you can claim through card company via Section 75. The card company will refund you, and the process was quick and easy. If on finance, cancel the payments. If debit card claim at your bank with chargeback. Unfortunately with cash you will not find it so easy. Products are misrepresented and what you see in the store is not what you will receive.”

Helpful Report

Posted 5 years ago

“Look elsewhere. They harass you at the start to leave a review on Trustpilot but this only after you've placed your order - its still several weeks before your furniture arrives, so the review request is premature and does not indiciate their overall performance. There's also zero comm's until the point at which they're ready to deliver the furniture, so weeks of absolute silence in between. What's even more disappointing is that in my case the furniture that was delivered was different to what we saw in store. In store my wife's feet could touch the ground when she sat on the couch but not on the furniture that was delivered by Sofology (the width was also different on one). They asked me to send a photo of the height of the seat and the backrest and then promptly told me that the height of the backrest is as per their specifications and "This is not a product or manufacturing fault and we will not be looking at replacing this". Nice. I'll go elsewhere next time.”

Helpful Report

Posted 5 years ago

“Appalling customer service and poor quality. Bought a 2 seat, 3 seat, armchair and footstool in Jan 17, in two years they've been out three times, twice for poor support in cushions and lastly for two spring ends that came through the fabric on armchair causing holes and sharp ends. They sent out a subcontractor who was not impressed with Sofology overall, he made a half decent but not adequate repair but failed to make good the holes. I contact Sofology customer services who have asked for nearly £150 on material and labour to address the holes..... DO NOT BUY.... high priced low quality toot.... In 40 years of being a home owner its the worst suite we have ever bought, and we've had at least 8 or 9 in those years...”

Helpful Report

Posted 5 years ago

“Ordered the 4 seater recliner laurence sofa and recliner chair. Arrived as expected 17th december. We went on holiday 20th december and home 5th january. By 10th january the seats had dipped ridiculously low. Emailed customer service and advised to send photos. Duly sent photos showing the dips in the 2 recliner seats compared to the middle section which was still ok. Received an unbelievably patronising email telling me that this is what leather does, apparently, the seats dip and the leather pools and stretches. Then proceeded to advise me of the 10 minutes of maintenance I should do to the seats every day to keep leather looking good and sorting the foam out and said from the photos they can tell the seats are fine, i need to do the maintenance and therefore there is no complaint to answer, so the complaint was closed! With my blood boiling, i replied that at 47 years old, i have owned various leather sofas and i could assure them that that level of dipping and pooling is NOT normal after 7 days of sitting on them - not normal of seats of half decent quality anyway. I advised them That i certainly didnt consider the matter closed and suggested they get someone to ring me. I got a phone call the next day, and again got bombarded with ‘advice’ on various methods of maintenance that they still insist is normal and thats what all the stores do to all their sofas. Really? 10 minutes on each sofa, every day? One of the worst things any company can do is treat their customers like they are stupid. An appointment for an independent engineer was made. He came, was very nice but said all he can do is check the frame and springs aren’t broken as that is all they consider manufacturing faults. We all know its a quality issue not a manufacturing fault. He said that whereas in the past, the seats were made of decent depth of foam, sofology now employ a method of way less foam and then wrap it in something that bulks the seats up for when you first get them but then sinks immediately. All down to cost savings, obviously- despite paying over £3500 for the sofa and chair. I think that deserves the full amount of foam!! So, we’re stuck with the sofa - but will never, ever use this company again. No wonder they have to change their name every few years, as they appear on Watchdog all the time. Unfortunately i didnt know this until it was too late.”

Helpful Report

Posted 5 years ago

“Baught a really nice sofa set and is really good quality !”

Helpful Report

Posted 5 years ago

“Our sofa is dangerous and falling apart, I and others cannot sit on it without our backs breaking, the leather and build quality are appalling and customer service non existent, 3 month into the comaint, and nothing has happened and now I am having to waste more of my time having another tech out. Devastated. Don't not use them.”

Helpful Report

Posted 5 years ago

“Suite 13 months old. Leather started pealing off. Technician came to inspect and said it was due to sweat. This is mentioned when buying suite. So if you buy a leather suite from them don’t sweat on it. Won’t ever buy anything from these thieves again. I wouldn’t recommend them to anyone else.”

Helpful Report

Posted 5 years ago

“After 3 months sofa sagging so bad it's too uncomfortable to use. They send out someone after weeks of complaining who said he can't find anything wrong but he bodged some extra foam in it anyway. Now it's even worse an customer service are so rude and refuse to act. Avoid these up off merchants and don't be fooled like I was with their telly ads. They sell poor quality Chinese rubbish and then ignore you.”

Helpful Report

Posted 5 years ago

“I bought a suite of furniture including three chairs, two sofas and a footstool. I have had the sofas two years and the leather has broken down into creases which then deteriorated further and now looks like flaking leather scratches. I believe the leather was sub standard. Sofology have offered me a reduction of £69.00 towards the costly repair they have offered me. I am appalled with their customer aftercare service and would want to warn future customers.”

Helpful Report

Posted 5 years ago

“Very very poor quality. Terrible post purchase service. They have my money. Tough luck that sofa is very poorly made. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“Absolutely appauling customer service after being advised not to accept delivery of damaged & soaking wet furniture by the delivery men! We expected to be called immediately & with an apology,, no this has not been the case! Hours spent on hold then being past from pillow to post, aggorant attitude from customer & techincal services teams, lies & endless discussions resulting in £50 compensation being offered on a sofa which they are charging us thousands for & they expected us to take delivery of & wait 6-8 weeks for someone to come & look at the damaged furniture ,, ?? I don’t think so! So many high expectations having received exceptional customer services in the Preston store,, to now be left without a sofa & having to wait for our deposit to be returned to us :-( which I can imagine won’t be a straightforward process!”

Helpful Report

Posted 5 years ago

“Do not buy a Sofology sofa, they are cheaply made and incredibly uncomfortable. We bought the Salisbury corner sofa and it gives me backache to sit on. The cushions are made with cheap foam in the seats and overstuffed fibre filled back cushions. Customer services couldn't care less. I would never buy from here ever again.”

Helpful Report

Posted 5 years ago

“Took delivery of Linoso 3 seater, Snuggle chair and footstool on feb 4th. Will try to keep this brief as I could go on for ever 😩 1. Sofa seat cushions did not match, the footstool was thrown together, overall poor quality, delivery men damaged the wooden frames and feet ramming it through the lounge door which also got damaged! Reported seat cushions straight away. 2. Worse than that, extremely strong chemical oudour. It made my husband’s head itch, but I reacted worse, with coughing, burning skin, blister on my bottom lip, hives and flu symptoms. 3. Nothing I did ( including having both lounge widows wide open, with fans blowing the fumes out for 72 hours, in feb! ) reduced the chemical presence in the room. Gave up trying to sit on it after a week as I was becoming more and more unwell. Closed my lounge up. 4. Diabolical customer services, none of the staff have any authority to deal with the problem!! Endless hours waiting on hold, talking to god knows how many different people. 5. Service chap came on Feb 28, this problem had been escalated I might add, and he agreed thankfully that it needed to be removed from my home. 6. Finally got removal of toxic furniture March 8. Removal men commented on the strong chemical smell, then proceeded to treat it with no care what so ever, the footstool was turned upside down in the road to be wrapped, no dust sheet! I commented on this, they said they don’t care about it now, it will go to the service depot to be sold at auction!! I cannot believe they would sell this furniture on, some poor soul will be getting more than they bargained for, I do hope they don’t have children. I rang customer services again, as I was worried about getting my refund if the furniture was damaged further on its way back. So, this Saga took 5 weeks, after giving the lounge another 48 hour airing, I am able to use the room. We have no furniture till the new suite arrives, another 6-8weeks , but we have taken our custom to a small local reputable retailer . Do not shop at Sofology, your furniture will likely be of poor quality and the stress involved in resolving the issue is not worth it. If you have purchased faulty goods from here, demand a refund immediately. You are entitled by law to a 30 day cooling off period, tell them it’s not fit for purpose. Make it clear that this is your wish. There is also the office of fair trading and ombudsman to help you. Reading these dreadful reviews I count myself extremely lucky to have got a refund at all and I can’t help wondering if delay tactics were used so I missed the legal timeframe! I have read the reviews on all the big furniture stores and they are all terrible if you have a problem, buyer beware!”

Helpful Report

Posted 5 years ago

“please please stay clear of buying a sofa from this company. I have a sofa with a manufacturing fault which sofology. have accepted is a manufacturing fault, however they are reluctant to treat us fairly. Our only option is to chose a sofa that does not meet our needs and we are being pressured to settle with them... shocking!!!! Wish there was an option to leave no star review”

Helpful Report

Posted 5 years ago

“Please be aware that Sofaology do not take responsibility for customer concerns when expensive leather furniture deriorates after two years. I believe the leather in the four panels was sub standard as I would expect leather sofas to last for more than two years and be able to deal with people sitting on the sofas. !! I would not use Sofalogy again.”

Helpful Report

Posted 5 years ago

“Avoid!!!! We paid over £200 for accidental damage to insure our £3,500 suite. We put a claim in for as the leather had discoloured in a fingernail size patch, technician came to look and 5 days later got a letter saying they won't be fixing it. Absolute joke and will spread the word about this rip off company.”

Helpful Report

Posted 5 years ago

“After sales customer care is appaling...don't sign for your sofa unless you are 100% happy with it as they do not care about your concerns once they have your money. Very patronising responses to emails and concerns, terrible customer service department.”

Helpful Report

Posted 5 years ago

“Purchased a Heritage recliner sofa. After a short time the recliner seats are sagging and pooling. The seats sink excessively in use and are uncomfortable to sit on for any length of time. The quality of upholstery not what we were expecting having tested showroom sofa. After sales support is dismissive and patronising with a refusal to accept that we have a problem. Had a visit from an ‘independent’ technician who concluded that if nothing is actually broken then there is nothing to fix! Regret ever going to Sofology. Would advise potential customers to avoid”

Helpful Report

Posted 5 years ago

Sofology is rated 1.2 based on 1,647 reviews