Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,641 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,641 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid. Completely useless. Lies. ‘Sofa will be delivered 8:15 to 12:15.’ No delivery. ‘Depot say it’s definitely out for delivery today. They will call driver and call you’. No call. No sofa. Hopeless.”

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Posted 2 years ago

“Please please please buy somewhere else! 7 weeks after delivering my sofa with a missing piece, and several attempts by me to resolve it, they just ignore you. Once they have your money they do not care. Now just trying to get a refund and the sofa returned. Every time I call there is no record of the previous call. Worst customer service I’ve ever received. Avoid like the plague. Would leave no stars if I could.”

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Posted 2 years ago

“Been waiting nearly 6 months for our online purchase....promise after promise after promise phone call after phone call after phone call. How do companies get away with this 😭”

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Posted 2 years ago

“We bought a couch, we were told delivery was 3 weeks, on week 5 we phoned and asked about our delivery we got told it was lost!!! Customer services are absolutely horrendous. One lady was laughing at my wife on the phone!! I have to say this must be the worst run company in the uk. 100% will never enter any Sofology shop in my life. Hopefully when you read this you take heed.”

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Posted 2 years ago

“Bought linara sofa and chair and both are sagging in the seat area , contacted sofology who says it’s normal wear & tear and want to charge for replacement cushions and fitting ,, they are only 2 years old and were not cheap … avoid at all costs as the furniture is not fit for purpose !!!!”

Sofology 1 star review on 17th February 2022

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Posted 2 years ago

“So, we order a sofa & chair & no problem with lead time as we were in no rush. Around 19weeks later we get the call that our order is ready for delivery & we book a slot. Great stuff, one day prior to our booked date we get an email & text advising our time slot. Brilliant, would be one of the first deliveries so book a day off & we get everything prepared. Old suite out & access all ready. Delivery arrives within the time slot, great.... NOT!!! Only the chair arrived, no sofa on the van. ABSOLUTELY STEAMING!!!!”

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Posted 2 years ago

“We were served by Aieshah. She was very helpful in taking us through our purchase. We would certainly visit this store again.”

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Posted 2 years ago

“Unbelievable terrible just been abused by the staff in the Enfield branch Just don’t use this company Just bring your sofa back and dump it in the store then go to your bank and you will be refunded Take photos of sofa in store Last week manager promised to sort issue 30 odd phone calls Emails not answered Shocked and upset”

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Posted 2 years ago

“RUBBISH DELIVERY SERVICE - BROUGHT 1 ITEM FROM MY ORDER WHICH WAS CORRECT, OTHER 2 ITEMS DELIVERED IN COMPLETELY DIFFERENT COLOUR TO WHAT WAS ORDERED. COULDN'T TRACE THE CORRECT ITEMS, I SPENT WEEKS CHASING THEM FOR UPDATE & TRYING TO GET MY MONEY BACK. THEY KEPT PROMISING TO COME BACK WITH UPDATES BUT JUST GOT DEAFENING SILENCE. DO NOT BUY FROM THEM & SAVE YOURSELF STRESS”

Helpful Report

Posted 2 years ago

“Appalling company with virtually no after sales service. We ordered a 3 seater sofa, arm chair and footstool from this company in January 2021 after spending the best part of a year looking for the perfect suite. When it arrived in March, the delivery and assembly was great and the service from the delivery guys was brilliant. All in all we were delighted with our leather, retro Cordelia suite. Sadly after 6 weeks the top of one of the leather coated buttons came off and the seat cushions had gone baggy and stretched and look really old. We had a visit from the engineer within a week and he promised a replacement button, as he identified a manufacturing fault, within 2 weeks, but told us the puddled seats were due to the soft cushion foam used deliberately to give the aged, vintage look! Then followed the most stressful 8 months were I had to make contact regularly for an update to be told different things each time. Apparently my button had to be manufactured in Italy with a lead time of 3 months, which was extended due to being held on a ship at the dock due to COVID, Brexit and a lack of drivers. Each update was provided only after I emailed and copied in Adam Smith, as without this I received no response. Trying to phone the company was a joke as I would be number 19 in a queue, creep down, after an hour, to number 5, then back up to 8! Then when I finally spoke to someone after a few minutes they would place me on hold, then cut me off. It is fair to say there were a few customer service people I spoke to who were apologetic but I fear they couldn’t help. Finally, in January, the only option was to get them to collect my faulty suite and give me a refund. The delivery guys who collected the suite, again, we helpful, great and efficient. Nothing was too much trouble and they were horrified with the saggy seats of my sofa. I would advise anyone who thinks of using sofology to avoid them at all costs. The products, although they look good in the showroom, are poor quality and the after sales service is appalling, bordering on non existent. A dreadful experience!”

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Posted 2 years ago

“Avoid sofology I bought my 2 sofas got them after a few months as I got rid of mine they offered to send me a new sofa till mine came the one they brought was old dirty and ripped I complained so got new one when mine finally arrived I said to delivery guy there not packed enough he told me get cust service to send someone out the chuckle brothers arrived 10 months later looked at it and told me they couldn't do anything, so cust service told me to fluff cushions up what cushions! Then to tell me ihave to pay ££100 for each section so each sofa would cost £400 to be filled out you can feel whatever they've filled it with bad company avoid cust services no use AVOID this company I'm going to visit their stores and show potential customers the photos and tell them not to buy.”

Sofology 1 star review on 10th February 2022

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Posted 2 years ago

“Not even a one star. Anyone wanting to buy a sofa, I will never recommend sofaolgy again. They are quick enough to take the order but all I have experienced is problems after problems”

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Posted 2 years ago

“Shocking service and quality. I wish I had read reviews before purchasing 2 sofas from Sofology. One month late to delivery (using Covid as an excuse, of course). Cushions sinking in within 2 weeks of occasional use. to be told to "plump" them up. Really??? Then within only 6 weeks of having the sofas, the stitching is coming off. To then be told that it will take 3 to 4 weeks to get a technician to come round to assess (using Covid again as an excuse-Seriously???), and to add the the insult, explaining that this is part of wear and tear - Within 6 weeks of occasional use? This is despicable. the worst £4K we have even spent. Apart from the salesman and the delivery men, we have had nothing but grief from Sofology. Needless to say, we want our money back. A word of advice to any potential buyer: Do not go to Sofology if you want quality of product and service !”

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Posted 2 years ago

“Well the latest debacle has just been unfolded regarding the suite we ordered in December 2020. We had to wait for over 20 weeks for the original delivery. They delivered on chair with entirely different coloured legs to the other two. They reordered the correct legs, which (according to Sofology) could not have been made locally, and though the fault was theirs they still didn't feel so ashamed at their error and lack of quality control to make the replacements in a hurry and have them sent by air mail to us. But we heard nothing - so when we contacted them in August, we found they had lost the order! They re-ordered the replacement legs. Still there was no sense of embarrassment and no effort to resolve their error quickly. No - it would take another 14 weeks until we heard from them again. So end January 2022 -two weeks ago and14 months after the original order - the feet arrived. It then took Sofology another fortnight to get a “technician” to us. He came yesterday, but was not able to fit the feet, as they were made incorrectly. Nor was he able to modify them and cut a groove in them so he could fit them. So we now are awaiting a further response. So we say 'Sofology refund us and take the thing away'. You are incompetent, useless and frankly don’t care a jot about customer service. You don’t even know what you are supposed to be supplying and clearly have little or no quality control. Three times now you have failed. First to deliver the correct spec, then you lost the order, and then delivered the incorrect spec again. You failed to deliver the correct item and then do nothing to swiftly correct your errors. You are utterly unfit to be selling high value items to customers who pay high prices and expect to receive the correct items that they ordered in a reasonable time scale. Refund us then feel free to come and take the sofa away...... 4 days on a postscript. When we called them immediately afterwards, we were promised a phone call back over the weekend. Did we get one? What do you think? No - Sofology just get worse and worse and worse at customer service.”

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Posted 2 years ago

“Absolutely appalling customer service. My sofa arrived broken and I was told it would take them 3 weeks to send a technician out to fix it or they would collect it for a refund but that could take up to 14 days. So I’ve currently got 2 sofas in the lounge, my old one and my broken new one that cost thousands of pounds! Not happy at all!”

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Posted 2 years ago

“Having ordered a suite in October 21 , Sofology rang me in February 22 to tell me part of my order was with them but the full order would be April 22 . I expressed my dissatisfaction at this and was told I could cancel if I wasnt happy . After processing the cancellation they told me there was a 30 percent cancellation fee . I told them that I wouldnt accept this and that I would see them in court . I have now received a full refund . My wife and I are very disappointed . We were splashing out on a 5K suite , which is alot for us to spend .After reading the other reviews though , I think we had a lucky escape . Dont waste your time using Sofology, use a reputable company .”

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Posted 2 years ago

“Absolutely appaulimg service. I ordered in August last year. Its now feb 22. Today is my second failed delivery where they delivwry the onw sofa and tell me they dont know where the other 2 are. Also i have sent 2 emails with no response and today is my second failed delivery qith no cushions The delivery guy also stated they do this everyone and this happens all the time. DO NOT BUY FROM here.”

Helpful Report

Posted 2 years ago

“The quality of your sofas is extremely poor and I will never purchase on your products again. I have had my sofa since 2019 and the handle of three-seater is discolouring. We are talking about a leather sofa in a house where there are no children, no pets and with only the two of us always busy at work and hardly ever on the sofa, this is a very poor outcome. I have just called your Customer Service to be told that we have to pay for any intervention needed. Absolute joke! And not that I am surprised as I have heard a lot of stories from family and friends about how poor the quality of your products is, just as poor as the aftercare offered by Sofology. Never again! Last year we had to call again as the foot rest of the two-seater gets stuch every so often and we were told that nothing is wrong.. again.. We spent nearly £3000 for those sofas. Absolutely disgraceful!”

Sofology 1 star review on 4th February 2022

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Posted 2 years ago

“Communication extremely poor, our sofa and stool should have arrived in December before xmas, we heard nothing, they were not taking calls so chased up in January, I checked my account and it said someone will be in contact to arrange delivery, a few weeks later nothing happened so I chased up customer service, they said they did not know where it was and would phone back in the next few days, nothing happened again! 2 weeks later I contacted them again and they tell me it will have to be reordered again as the stool has gone missing or request a refund ! I have requested a refund and will never recommend this company to anyone and will never use them again , they take your money and then forget about you ! Hopefully I will receive my refund in the next few days”

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Posted 2 years ago

“Just been emailed they have list my order . Ordered end of oct was told 20 weeks wait it now beginning of feb and I’m told it will be a reorder so in total if I go ahead it’s about 8 months , I have asked for a refund, glad I have after reading the reviews. I would not recommend this company. I felt I should write a review to help anyone else who is thinking of ordering from them .”

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Posted 2 years ago

Sofology is rated 1.2 based on 1,641 reviews