Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,641 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,641 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2024

285

Anonymous

Anonymous // 01/01/2019

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“he sofa is okay but the service has been terrible. The person instore was great but customer 'service' booked me in for the wrong delivery day and couldn't change it. I was assured the driver would be made aware of when i was out on the school run. They arrived when i was out regardless - so the lovely driver waited an hour until i was back. And I paid for the Sofaglide which wasn't supplied. When you phone up the Fault line takes 25 minutes to get through to a human. Unacceptable and shockingly bad customer service.”

Helpful Report

Posted 9 months ago

“Ordered a sofa in December, a very pleasant experience, thereafter a total shambles! Received a text message on 30 Jan to advise that the sofa would be delivered on 07 Feb, then received an email telling me to clear the room and route to the room into which the sofa is being delivered, so I and my wife did as asked. 10.30am this morning (07 Feb) had heard nothing further so called you, apparently the sofa is still on the ship and I'm on a list of people that they were going to get around to calling today (the day of delivery) to tell me that the delivery had been delayed because they did not know the sofa was on still on the ship until late last night, Rubbish!! Do you think I was born yesterday, your drivers don't turn up in the morning, wander around the warehouse to find the products to be delivered that day and then load their vehicles. Your warehouse management and dispatch systems know where all items are and prepare loads well in advance of the morning of delivery (or the night before). To add salt to the wound you then tell me that you do not book deliveries until you have the product. How on earth did you receive the product on the 30 Jan to book the delivery on that date, only for it to find its way back to the ship??? Lies and more lies!!! I have wasted my time clearing a room and hallway only to have to put everything back, because Sofology did not have the common courtesy to tell me that they could not meet the delivery date that had imposed upon me (yes you don't get asked if the date works for you they simply tell you they are coming (or in my case they tell you the date on which they are going to waste your time)). A complete shower! A previously happy customer who is now a very upset and angry one, who will not use your company again!”

Helpful Report

Posted 10 months ago

“Keep well away from this company. Customer service is dreadful. I purchased 2 Sofas just under 2 yrs ago and i have had repairs on stitching twice up to now. The filling in the Sofas dent and sink fast! I used their sofa care kit on 2 occasions to remove small marks/ stains and it took the colour out the Leather!! They were not interested and stated the product must be out of date,the kit has no use by date on. They then blamed me for rubbing to hard🤣🤣They are a bunch of Clowns! I have never had such poor quality Sofas in my life. Steer clear of this company.”

Helpful Report

Posted 10 months ago

“Avoid this company like the plague. My parents saved up their hard earned money to buy from this company and what a nightmare they are to deal with. The very next day after it was delivered they notice all marks on the chair where they have sat. This material is such low quality and is certainly not durable. My mum has phoned this company a number of times and all they keep saying is go through insurance. This evening my dad phoned them and explained he is a policeman and his not prepared to go through insurance because it’s not an insurance job. THIS PRODUCT IS FAULTY WHAT CANT YOU UNDERSTAND ABOUT THAT!!!! This is truly despicable customer service and after care service from this company. ADVOID”

Helpful Report

Posted 10 months ago

“I wish I'd read the reviews for Sofology more thoroughly before purchasing. I ordered a sofa from the Finchley range and waited 6 weeks for it to be delivered. When it arrived, the wrong mechanism had been put on the underneath of the sofa which meant we couldn't connect the corner piece. I was told by the delivery men that someone would be in contact to rectify this, but after three weeks of waiting I had to contact them myself to arrange it. I've had the sofa for about 10 months and sit on it probably 4 times per week. I'm 5ft2 and weigh 9st, yet the cushions on the seat have depressed and left moulds. I paid around £2,000 for this and it looks awful now!”

Helpful Report

Posted 10 months ago

“Unimpressed with the lack of responsiveness from Sofology post sales customer service. I have effectively bought a faulty leather sofa with no resolution in sight. Despite them recognising a rapid deterioration in quality i.e. the cushions have collapsed, and being notified that they no longer trade with the supplier due to "issues", I am still chasing Sofology for compensation. They set a time limit within which to claim but yet have not responded therefore causing the date to be exceeded. And so it continues ...”

Helpful Report

Posted 10 months ago

“Having seen the reviews for Sofology we were concerned about purchasing despite having found the perfect sofas in the shop. We looked around and read reviews of all other sofa companies and all had similar levels of dissatisfaction, so we decided to take the gamble and place the order with Sofology. Communication great throughout, sofas have arrived 3 weeks ahead of schedule in perfect condition.”

Helpful Report

Posted 11 months ago

“I purchased a new sofa and it was delivered damaged in a number of places. I needed to call on numerous occasions and after 10 days they had NOT informed me what they would do about it. So I called them for a full refund. I arranged for it to be picked up and their partner "The Sofa Delivery Company" refused to sign any document or let me take a video of furniture I owened in my own house. The refused to pick up my sofa more phone calls to Sofology and I was offered for another pickup two days later. This did not work as I had arrangedva replacement that same day. ONLY after threatening legal action did they sent me someone from the same "Sofa Delivery Company" who arrived and damaged my flooring in two places. Now here, credit due, this was resolved and compensation paid the next day. But I still not have received my refund from before Christmas for a sofa I no longer have. I will NEVER do business with this company even if they are the only supplier on earth. I helped organisations globally and I have found Sofology to be the most operationally deficient business I have delt with anywhere in the world. What other company called transfer calls? And one employee three times refused to accept me recording the call. The employees have a choice and so do customers NEVER EVER again!”

Helpful Report

Posted 11 months ago

“Don’t buy from this company substandard will sag within a couple of months frame is supposed to have a lifetime garamtee but dosnt cover the the plywood that sits on the arm rests and back headrests which will collapse if you put presure on”

Helpful Report

Posted 11 months ago

“This place does not even deserve 1 star. Absolute joke. Customer service a major joke. After 6 months waiting for a settee , numerous delivery date changes , being told it would arrive then it didn’t . Several complaints and still no settee. Happy to take my mo ey but struggling to get it back. Can’t afford to buy another settee so still sat on the floor. They do not care. What an absolute disgrace. How can you treat people this way”

Helpful Report

Posted 1 year ago

“Absolute garbage. 2 seater sofa is creaking like mad and a technician has just visited who can find nothing wrong with it. I won’t be back and I’ll tell absolutely everyone who will listen. Oh and thanks very much Matt for selling me a lemon, I’m sure you’ll enjoy the commission for the good review I removed. This company is all about extracting a glowing review from customers as soon as they’ve purchased, but you can’t take a sofa home under your arm! That’s why there are so many positive reviews on here - they are done 3/4 days after purchase, but the lead time for delivery is 8/9 weeks. These are reviews for the purchasing process, not the goods. As another review says a few below me - “quality is pants”. Sofology is at it. I also posted this review on Trustpilot and Sofology had it removed. DO NOT TRUST THEM.”

Helpful Report

Posted 1 year ago

“We bought two leather settees and before two years passed the top layer of colour had worn through, We contacted the firm and all we got was " sorry it's out of warranty" The sofas were only cleaned with their polish and cleaner set which are VERY expensive and no better than other products. We will never set foot in the shop again.”

Helpful Report

Posted 1 year ago

“Appalling customer service regarding delivery Had a phone call 45 minutes before the sofa was due to be delivered saying that the lorry 'wouldn't start', whilst I understand that things can go wrong, it shouldn't take a further 8 days for the sofa to get delivered. I only got it down to 8 days after several calls to customer service, it was going to be even longer otherwise. Customer service passing us from pillar to post, claiming that either the van wouldn't start, got stuck in the middle of Wales or just didn't have a clue where our sofa was. And you have the cheek to charge £99 for delivery! and on the reverse If we cancelled delivery withing 24 hours we would be charged a further £99. Was also told that we would be offered a gesture of goodwill by two different staff members, but that gesture has gone unheeded. Instead my wife was offered a '£40' cleaning kit which is probably worth less than a fiver If you do order a sofa from Sofology don't expect it to be delivered on time. On a positive note, the sofa seems nice so far and the staff in the shop were lovely when we first ordered it”

Helpful Report

Posted 1 year ago

“So I’m really not understanding this company at all? Or are we all stupid enough to think the service would be great?? In the year 2023 I would expect great Customer service to increase not decrease. So my experience so far is.. we moved from the south to the north into our dream home so looked around for the best settee for our room and when you are spending so much you want to try before you buy, The service in store is amazing and it does make you wonder why the service can’t continue? Is it all deliberate or is the supplier really that stupid? … after all with all the bad reviews it’s only a matter of time before the company disappears from the ever changing high street. Any way back to the story..in store I was advised my settee would take 7 weeks so on the day I’d not heard anything? I had emailed twice before with no reply a week before which advices someone will get back to you within 48 hours?? So on the day I rang and waited 1 hour on the phone to be told it would be 12 weeks? Ok so I was a little confused so rang the branch I purchased it from?.. she asked me which settee? And then was advised there was a delay on the material? .. firstly I believe it’s an excuse they use with everyone and secondly you couldn’t just call the client to advice them as after all the customer is paying your wage? So after 2 weeks of my emails I was advised there was a delay on material??? … I think I found that out several weeks earlier 🥴. The truth is when you buy a settee you are not paying a few pounds .. you are spending big money for something you’ve dreamt up for a while then to have someone take the experience away from you! I honestly don’t trust this company at all and honestly I’m really not fussed about the settees either as to be honest I’m expecting an arm or a leg missing with the wrong material.”

Helpful Report

Posted 1 year ago

“Failed delivery Damaged when delivery finally made Eight months to get problems resolved No real customer service. Will never purchase from them again Full review on trust pilot”

Helpful Report

Posted 1 year ago

“Had my last two sofas from here, staff in store brilliant and friendly, great quality, delivery service really good, cannot fault them”

Helpful Report

Posted 1 year ago

“Had to chase delivery was expecting it in jan 23 didnt arrive until march. This new one, ive had to call customer services as one side of cushion is dipping and soft in middle. I had my dfs sofa 10 years slept on it most nights and it never dipped. Was expectinfmg better quality. Also they lie they say sofas are made in uk its a total lie my sofa was delivered from either spain or portugal”

Helpful Report

Posted 1 year ago

“ordered a Sofa said it would be ready in 9 weeks, now into the 13th week and still no sign of it arriving, called them three times and said it's in the T&C's and the sofa cold take another 5 weeks to get here. DO NOT ORDER FROM THESE”

Helpful Report

Posted 1 year ago

“Absolute worst experience with the customer care. We have been waiting for our couch for more than two months. The delivery date was pushed back thrice on its own with no intimation and we are now gone a week past the delivery date - with no information on the next delivery date. We obviously got rid of our old couch a day before the third delivery date and are now looking at spending the season happily on the rug. Each time I speak to customer care, I get a very different status and timeline. The people at the store can’t help either. To add to my pain- I have gone ahead and subscribed myself to their after- sale care. Happy times!”

Helpful Report

Posted 1 year ago

“Avoid ordering from this company!! Ordered a sofa beginning of July 23 been delayed till 30 November 23. 18 weeks and we still don’t know if we are going to get our sofa! Customer service constantly giving different excuses! Won’t let me cancel to re order something else.”

Helpful Report

Posted 1 year ago

Sofology is rated 1.2 based on 1,641 reviews