Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,647 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sofology are crooks. Stay away. Spend your money elsewhere”

Helpful Report

Posted 5 years ago

“So took 2 months for them to send me 2 items I did not order. 6 weeks later of terrible customer service they finally accept responsibility and offer a pathetic 180 compensation. Which we declined. They are now picking up the sofa in 2 weeks and full refund. What a waste of time and can’t recommend enough to stay away from sofology. One of, if not the worst retail experiences I’ve had.”

Helpful Report

Posted 5 years ago

“Simply the worst customer service ever. A small summary... ordered a sofa 5 weeks ago. Had my text through today and email giving me a time slot for delivery tomorrow. Arranged with family for my old sofa to be removed in time for tomorrow. Receive a phone call 2.5 hours later stating that I need to ring them. Rang and spoke to 3 different service people. The first one stated I should still have my single arm chair delivered but the 4 seater wouldn’t be arriving and couldn’t confirm why not. Second phone call I got told the sofa would need reordering and this may take 5 weeks and then I got hung up on. Phone call number 3... I got told that the sofa might be here on Friday but might not and I might know by the end of the working day tomorrow but he wasn’t sure. I then spoke to a guy who rang me back who also wasn’t sure about my delivery or when it would arrive. I went To the MK store and a manager rang sofology customer services. He also got hung up on and then for 37 minutes tried to find out about my order and got no where also. To the point where I cancelled my order. For sofolofy to then try and refuse to give me a refund for the deposit. After pointing out the breach in your terms and conditions and the fact you hadn’t kept me up to date I now have no sofa in my house... a sitting room decorated to match the new sofa that I am now not having... a delivery date that was tomorrow yet no one could confirm when the delivery would actually happen... diabolical customer service... and concerns that had I accepted the delivery (whenever that may have been) not only could this issue continue with delivery but also if there were any issues with the sofa... the customer service would have been terrible and that’s a huge risk for a £3.5 thousand pound sofa and chair. So thanks to sofolofy I have no sofa... so me and my son will be sitting on the floor for the rest of the week and weekend and for however long it takes to sort a new one. A sitting room decorated to match said sofa... and to be fair I’m absolutely livid.”

Helpful Report

Posted 5 years ago

“Went in the preston store and approached as soon as I entered. I informed the lady I was just looking. She persisted in telling me she does not take any commission from sale. Waking around the store this very annoying and rude lady continued to follow and comment on everything my mum and I was saying to each other. I ended up walking out. Genuinely looking to purchase a new sofa for my new house but certainly will not be going back. This lady lost you a sale.”

Helpful Report

Posted 5 years ago

“Sofa was delivered December 2018. Had immediate problems with the chair. There’s like large dimples in the chair arm. Customer service is absolutely shocking. It takes them weeks to reply to emails. They sent a guy out to look. He stood and scratched his head for an hour then said that’s the best he can do. Garbage. Now they won’t answer any emails. My advice is definitely do not buy anything from sociology. They may look nice in the shop but in reality are very poorly made with no after sales service. If this review stops one person wasting their money I’ll be a little happier”

Helpful Report

Posted 5 years ago

“every thing went wrong”

Helpful Report

Posted 5 years ago

“Fraudulent company to work for. HR does not cafe for staff. Lies and cover ups. Needs to be exposed”

Helpful Report

Posted 5 years ago

“Bought a sofa and chair from Sofology three months ago. The quality of the cushion fillings is appalling. Despite following instructions sofa cushions are sagging and misshapen. I will never go near them again.”

Helpful Report

Posted 5 years ago

“Thought I’d found the perfect sofa - but reading the reviews - I shall be avoiding. Thanks to all those that reviewed.”

Helpful Report

Posted 5 years ago

“Great service very accommodating n delivery and George and Jamie the delivery team were excellent. Cheers. Dan & Margaret”

Helpful Report

Posted 5 years ago

“I received a sofa last year, I have had nothing but trouble with it l sagging, when you sit on it you roll to the side as it dips that much, it’s misshaped, the sofa looks around 8years old I have had 2 guys out to look at it and and they said nothing wrong one of them told me they don’t replace the sofas as they won’t get bonus, I spoke to a very rude lady called Rhea Kane and her advise was well maybe. You should dress it more then 2-3 time PER WEEK very rude and arrogant. I would never recommend this shop to anyone very unprofessional also I wasn’t told upon ordering that I would need to dress the sofa constantly once I do that then 1hr later it’s a mess again”

Helpful Report

Posted 5 years ago

“Have had 3 Canterbury sofas since August, 2018 and they have all bobbled/pilled. The cushions twist within the covers requiring weekly adjustment and the card board sides of the arms ping in and out accompanied by a loud bang. Complained to Sofology and was fobbed-off with a standard letter stating, (1) that bobbling/pilling was normal caused by friction from clothing and that I should buy a fabric shaver, (2) I should smack the middle of the cushions in a circle motion every week (Union Jack Method) and (3) none of this is covered under warranty because it's "normal". Well, I've had 6+ suites in the past 40 years and I've never had to shave one or unzip the cushions every week to re-shape them, breaking nails in the process. If something bobbles when you sit on it, it is not fit for purpose as a furniture covering. I have spent £1900 on furniture that is poor quality and shabbily built. Will never buy from this company again.”

Helpful Report

Posted 5 years ago

“Avoid this company at all costs. We purchased a corner suite and within 2 months it had collapsed. No after service whatsoever. They will use every excuse in the book to avoid replacing your furniture. They will never return phone calls. PLEASE go elsewhere to spend your hard earned cash.”

Helpful Report

Posted 5 years ago

“Avoid this company there after sales service is disgraceful once they have your money they are not interested. Bought the chiltern range 4 seater sofa chair and footstool arrived with underside of sofa torn this was rectified by repair quickly then seat pad on chair developed a large dent in centre after 8 weeks numerous emails and calls seat pad foam replaced.. on same day exactly same happened to replacement only worse (sofa cushions no problem with)they said was a dressing issue and I was to aerate cushion overnight also give it a good whack also instructions on the union jack method (unzip cushion and make union jack shape inside!) While I appreciate on flipping cushion regularly the above was to be done several times day and they thought this was acceptable!! Eventually after several complaints they sent out a apparent independent upholster from homeserve he stated that it wasn't a manufacturing fault more of a design issue as the foam pad is not really suitable for the depth of the chair and it would be rectified by a medium strength foam cushion .Sofology have now told me that as not manufacturing fault and they only use the one type of foam interior there is nothing they are prepared to do so if you want a decent interior to your furniture AVOID THIS COMPANY go elsewhere absolutely disgraceful customer service from a shoddy company”

Helpful Report

Posted 5 years ago

“Order 2319816/1 Appalling service. Sofa due for delivery on the 20th of February. Arrived and delivered by two guys who spoke limited English who provided none of the professional advise, inspection, aftercare that Sofology promise. The Chanel grey Coco chaise sofa was assembled and the right hand arm had a horrible brown dirty scuff/hole in it. After 30minutes waiting to get through to customer service I was advised to accept the sofa and an engineer would come to repair it. NO THANKS!! I refused to accept the sofa and it was taken away, with customer service promising to call back within the hour to discuss a replacement. No call back was received. I chased up customer service again and was told they could not discuss a replacement until the returned sofa had been inspected! To try and speed up the process I e-mailed photos of the damage and a promise was made that within 48hours I would be contacted to discuss a replacement. Again, no communication was received. I contacted customer service again only to be told the matter still required chasing up and would take a further 3 working days for a response. I hold little hope of them contacting me and I assume I will be chasing them again next week. No idea when I will receive my sofa and imagine I will be sat on the floor for weeks as I got rid of my old sofa prior to delivery. A truly appalling service, AVOID”

Helpful Report

Posted 5 years ago

“Ordered 2 sofas on 11 November last, told delivery was 3 weeks. Only to be told later that it would be nearer 8 weeks. After complaining we received the salad on 12 December, only to find that one was damaged. After complaining several times told we would receive a new arm after Christmas. After several more e mails we are still waiting, over two months from delivery and we are still waiting for a repair. We will soon be contacting sociology to inform them we want a new sofa, not a repair or we will consider the small claims court. DO NOT USE THIS COMPANY”

Helpful Report

Posted 5 years ago

“Terrible company - terrible people. I purchased a sofa on 9th November and they delivered it damaged and with mismatched feet - it is now the 20th February and they still haven't replaced the fault sofa or repaired it - I still have mis-matched feet. They have achieved absolutely nothing in the last 2 months. Don't call them unless you want to spend your life in a queue. Plus, every time you contact their customer service you will get somebody different. Worst company I have ever had the misfortune to come across”

Helpful Report

Posted 5 years ago

“We had our sofas delivered today and have noticed too many scratches on the door and the wood taken off which makes look bad specially when we have a big function at home next month. Please can someone ring us back. Kind regards Sneha”

Helpful Report

Posted 5 years ago

“I'd like to make people aware of the flippant attitude and lack of customer services Sofology have shown us. This company have shown a total disregard for our satisfaction with little to no remorse for the damage and distress they have caused us. Not only did they tell us that our delivery would arrive within 7 weeks initially, we had to wait 9 weeks and were told that we had been simply misinformed with no apology. None the less, we remained optimistic and looked forward to our brand new sofa. When it finally arrived, two of what can only be described as the most incompetant individuals known to man carried our delivery into the living room. As they scraped the sofa along the walls and caused permanent marks, we tried to remain positive. As they placed it on our brand new (and expensive) wooden floor, I politely explained to the delivery guys that this was a brand new floor and I needed them to be as careful as possible. We even provided them with pieces of felt to place underneath the sofa legs. I was quickly shushed and told that this was all in hand. The "experts," then quickly flipped the sofa onto it's bottom, causing two large scuffs in the floor. I've attached images of the damage below. One mark in particular is so deep, it's as if someone has gauged it out with a knife. When the delivery guys left, I found another scuff about 8 inches long where they had dragged it in. When sofology were contacted about this and sent photos, the best response they could give was to offer to pay for delivery, £43.50, or we could get a quote to repair the damage. Bearing in mind the materials for the floor alone were over one grand and it's impossible to replace one plank of wood without taking the entire floor up, we were shocked. When we replied, explaining how much effort would need to be made to replace the floor and how upset we were about this, Sofology replied stating that they were unwilling to improve on their offer. Seeing as we have furnished the room since laying the floor, the amount of effort and disruption it would take to re-lay it is completely unrealistic. I'm totally disheartened by this experience. This is our first home and we were so happy with our new flooring but everything has been cast a shadow over by this incident. I would strongly advise people to give Sofology a strong miss as I won't habe anything to do with them again.”

Helpful Report

Posted 5 years ago

“Cushions have all sagged and gone misshaped, shocking customer service and was told warranty run out so you can pay £69 and someone will come out , as if I’d give any more money to this company , the filler in the cushions is not the same as what was in the shop , definitely wasn’t !!! Disgusting after just 2yrs and the price we paid that we will have to get rid in 6/12 months , my husband suffers from back problems and falls back when he sits down !!! Shocking company AVOID”

Helpful Report

Posted 5 years ago

Sofology is rated 1.2 based on 1,647 reviews