Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They say they will deliver within 10 days but then put off delivery.”

Helpful Report

Posted 4 years ago

“Put an order for a pre-ordered game, 3 days after release day I get an email stating it was delayed and they don't know when it'll be delivered. I emailed to cancel and bought elsewhere. 2 days later I get an email back acknowledging my request but wanting data protection. As my name, email of my account and order number was somehow not enough (or more likely they were delaying until it was sent out). 4 days after their reply, I get another email saying it was dispatched. Disgusting service and I'll never use again.”

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Posted 4 years ago

“My item arrived and it was damaged It had red stains and looked dirty they used my details to buy different stuff and this website is a big scam. I ordered some fat poo and it came damaged🤫also shush”

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Posted 4 years ago

“A random item turned up today that I didn't even order completely different item code to what I ordered. Customer services is a joke could only send an email no reply. Will never order from them again!”

Helpful Report

Posted 4 years ago

“This is the worst customer service I’ve ever experienced. No one responds to emails and contacts and you can’t call them about a delayed delivery. What is the point of paying for delivery if they will only sit on their arses and not dispatch item on time. I asked to cancel and refund but they ignore me. Do not trust this company.”

Helpful Report

Posted 4 years ago

“There is nothing good about this shop. Delivery takes weeks, everything is way to expensive for what you get and you end up paying more then it says.”

Helpful Report

Posted 4 years ago

“just received a memory foam topper from studio after waiting a month and it came with a massive nicotine-stained colouring in the middle, looks like its been used by tramps for a year !!! absolutely disgusting if you ask me .... and another order that previously received was for a pillow that cost £18.99, the ad stated one side memory foam and the other side filled with microfibre, which was clearly misleading as when it was received it had a massive lable tag stating 100% HOLLOW FIBRE FILLED .... full of bs do not trust !!!!!, now ive got the job of returning which i might have to involve Trading Standards and health if they give me issues”

Helpful Report

Posted 4 years ago

“It is virtually impossible to return an item. It's a con. Received item today. Paid a further £2.80 to have it returned then there is no depot to return the faulty goods. The only depots appear to be in manchester.”

Helpful Report

Posted 4 years ago

“Whole of April I’ve been constantly lied to, I’m only trying to give them business via a catalogue sent to me😂twice I’ve had “it’s left n will b with u in 14 days” the last one was signed by Windy😂then a guy Josef said he’d send all my emails to the correct department😂😂ten days on still heard nothing, why do they all lie🤔”

Helpful Report

Posted 4 years ago

“Missing item informed customer service and nothing as been done just said thay would look into this.i have paid in full for this item cart get a refund.please keep away from buying anything from them”

Helpful Report

Posted 4 years ago

“Wish you could give 0 stars. I order a garden corner sofa from studio on the 6th April. I receive no information about the whereabouts of the product. I understand the situation with covid 19 and that it makes things more difficult but the fact you can’t speak to anybody is terrible! I then finally received an update on the 16th of April, to say that my item had been dispatched to the courier and would be delivered with me between the 16th-21st April. I waited till the 23rd and try to contact studio, I emailed.. no response, I phoned was told they can not deal with it and I try getting hold of studio on social media. I finally received an update on Monday 27th april to say that my item had been received to the courier and Tuesday the courier delivered the item. Anyway during my 3 week wait, I ended up purchasing said product from Homebase, was able to get the item the same day! I informed studio that I no longer wanted the item over the weekend and they did nothing, so I now have the item, next adventure will be to get the damn thing collected. Do yourself a favour and go elsewhere, you will probably find the service quicker! Just a tip they do not tell you delivery will take any longer than normal!”

Helpful Report

Posted 4 years ago

“Shocking customer service. Don’t expect to be helped at all if something goes wrong with your order. Would also be great if they could use some common sense and not send out severely damaged products.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“I ordered a jet wash at the end of march and as of today I have still not received it! I have tracked the parcel with Hermes which The last information displaying states it as as out for delivery on Friday 3rd April? I emailed Hermes to ask where it is and they emailed me back saying the parcel was given to the wrong courier so I need to contact studio as they will be able to sort it out. I have sent 2 emails and rang them numerous times to which you physically carnt get through to customer services. I spoke to somebody from The finance Department to see if they could help or put me through to somebody but she said she couldn’t! I’ve still Had no reply or any acknowledgement as to what is happening with the parcel! Absolutely disgusting and will be taking it further!”

Helpful Report

Posted 4 years ago

“I placed my 1st order for a vacuum cleaner it states it will be delivered in 10 days - I expected it may get delayed with our current situation. I am desperate for the vacuum has my current one is broken. On my account it still saying awaiting dispatch but it should have been delivered already! Lack of communication from Studio and not being very helpful is so frustrating, I have messaged numerous times to cancel my order and refund me but I.keep getting ignored, i cannot ring the company has lines are closed unless your in financial difficulties. So I wouldn't bother wasting your time with this company what on earth is going on? I'd like my money back please!! I wish I'd have read the reviews before ordering.”

Helpful Report

Posted 4 years ago

“As previous reviews. They cancelled my order as out of stock. Refunded minus postage? What is this all about? How can you keep postage. They also ignore any requests to refund this. You have to hand it to them it's one way of making easy money. Looking at previous reviews I have got off lightly compared to some.”

Helpful Report

Posted 4 years ago

“Unbelievably bad customer service.Returned an item on 2nd March via Hermes and have proof it was delivered to Studio on 4th March.As of today the 27th April and having 3 times supplied the proof it was returned my wife has still not seen her account credited back,they just keep asking for the same details ie receipts , proof of postage etc that we have supplied 3 times as they say they have no record of item being returned”

Helpful Report

Posted 4 years ago

“The worst company I've ever dealt with The worst company I've ever dealt with. Ordered an xbox over a month ago. No xbox, no replies to Emails or Dm. I've requested a refund and cancellation.....and still nothing from them. Disgusting customer service”

Helpful Report

Posted 4 years ago

“I made a mistake from buying these people I would avoid at all costs they will take your money they will say Item has been dispatched and a week later you are still waiting for the item it should have been received the previous week they don't have any customer service their customer service number is a premium number so you will be charged a fortune avoid this company at all costs they actually need to be shut down”

Helpful Report

Posted 4 years ago

“Absolutely shocking company ! You have to call them up to get a refund on postage when the item doesn’t ship and isn’t in stock and then they don’t refund you. Why oh why would you need to call up for a refund on postage ???? Avoid like the plague awful company”

Helpful Report

Posted 4 years ago

Studio is rated 1.3 based on 1,549 reviews