Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company honestly do not bother with them you have been warned anyone ordering with this useless company must be mental”

Helpful Report

Posted 2 years ago

“Ordered a Dollhouse House as a Christmas present in September for my granddaughter . After chasing as not arrived had email end November advising Studio cancelling order as couldn't meet demand .... Why didn't they say before when I chased !!! Left us chasing in December to get similar item which was hard Arrived home Christmas Eve to a large parcel on door step been left in rain all day ! Didn't know was coming as they cancelled . Also Still no refund .. finally they arranged twice to collect it went back 2nd week Jan and end Jan still waiting refund after 5 phone calls and muiltple emails I'm going to have to seek legally advise to get money back on an item they cancelled so double out of pocket as had to replace item they cancelled and not refunded !!! A complete nightmare ...”

Helpful Report

Posted 2 years ago

“Worst company ever! I have been a studio account holder for at least 8 years which doesn't account for anything according to them. I purchased 24 items on the 22nd November which were meant for Christmas gifts but they never arrived. The tracking to this day is still showing the parcel as being with Hermes and apparently on the way back to Studio. I have contacted them at least 10 times and spoke to numerous customer service reps and each one keeps telling me to wait another 2 weeks which is ridiculous as they know it's going back to them as they are the ones who advised me of this. It is now 27th January and I am still no further forward with getting my credit back on my account which means that I will have to make payments until it is sorted. I will definitely be closing my account as soon as it's taken care of and I will never purchase anything from this shambles of a company ever again.”

Helpful Report

Posted 2 years ago

“Scam scam scam, don't not buy from these absolute joke of a company. I ordered a patio furniture set in the sale it had gone through told me my order number. Hadn't heard from them about delivery so rang and they said my order has been cancelled, I certainly never cancelled it and I could have it at full price as the sale had ended. Argued with them jut no way would they let me have it at sale price. I was fuming.”

Helpful Report

Posted 2 years ago

“Ordered items for Christmas didn't arrived by 22nd Dec cancelled it no refund before Xmas then item was sent to me on 8th Jan Refused delivered had to wait further 14 days for delivery day 13 same item was sent out just over stickered could clearly see refused it again still waiting for refund Feb. Customer service is shocking”

Helpful Report

Posted 2 years ago

“Item didn't arrive. Delivery company told me that they received the item 'smashed to pieces' so it was undeliverable. Requested a refund which was accepted by the call centre. Refund never happened. Months have passed and still no refund. £50 out of pocket. Also, most of the reviews on Trustpilot are written by Studio employees. Completely fake !”

Helpful Report

Posted 2 years ago

“Get the bank to raise a dispute if you’re not getting a refund. They did the same to me, but when the bank get involved you miraculously get your refund because they don’t want the hassle of dealing with the bank. The crooks will still deduct postage £4.99 from the refund even though you already paid for postage when you ordered, but at least you get most of it back. Then don’t ever use them again.”

Helpful Report

Posted 2 years ago

“Worst company I have ever dealt with, if your lucky enough to get your product then you better hope its not damaged or missing parts. This company does not do customer service, 10 weeks, dozens of phone calls, hundreds of emails and I'm still at the point of them telling me someone will contact me within 7 working days, they never do. Do not buy from this company.”

Helpful Report

Posted 2 years ago

“Customer service is terrible. Been trying to get a refund from beginning of December, opened a case, someone rings you back and closes the case just because they have spoken to you. Still not refund, they dont reply to your email. I cannot leave a review about the product, do not use this company”

Helpful Report

Posted 2 years ago

“brutal never buy anything from these sharks .you wont get your money back when you return an item .they will just keep saying the same rubbish wait more time .hang up when you call them don't answer there email .legal action is the only way you can do .truly shocking scumbags they are never again”

Helpful Report

Posted 2 years ago

“Terrible place to shop, had items in my basket and wouldn't let me check out. I rang to see what the problem was and because I hadn't ordered in over a year they deleted my account and won't let me register a new account.”

Helpful Report

Posted 2 years ago

“They refuse to give me refund”

Helpful Report

Posted 2 years ago

“AVOID THIS SCAM COMPANY LIKE THE PLAGUE! Ordered a projector for Xmas which came after 2 weeks. Quality was poor and unusable. Returned the item via the studio website, within my 30 day policy, this was on the 12th December 2021. Called every week after to find out where my refund was as the Hermes tracking advised to speak to Studio for updates, to be told that I had nothing to worry about it was ok in hand! Called last week 5th January 2022 to raise a complaint and find out today 10th a January 2022 that they haven’t receive the return and I have to claim from Hermes! All options on my account to even create a return have been removed off my account and I’m advised as I made a return myself I’m liable!! The return was done via the Studio website which they say was me doing it on my own back. Stay well clear now having to contact credit card company for fraud”

Helpful Report

Posted 3 years ago

“Awful company ordered a toy kitchen for christmas and never got it. Phoned up twice and was told twice it was canceled but still no refund. 2 months later got an email to say its shipped and to arrange a return they are trying to charge for the courier.”

Helpful Report

Posted 3 years ago

“Placed order for 3 LED Christmas stars on 6th December which included £4.99 for delivery….still not arrived and still not had a refund and today is 8th Jan 2022. Terrible service and not happy at all . Would not recommend”

Helpful Report

Posted 3 years ago

“Absolute disgrace NEVER EVER USE paid for something on October the 4th never received the item and still waiting for a refund honestly the biggest joke off a company ever”

Helpful Report

Posted 3 years ago

“Disgraceful customer service and have been told in two occasions my refund had been processed that day….. still waiting. Avoid at all costs”

Helpful Report

Posted 3 years ago

“Items paid for beginning of November 2021. 4 January 2022 rang because I have never received the items or a refund. After several calls and them saying they have refunded the money I spoke to my bank. No record of refund after speaking to the bank. Called Studio again and they cut the call off. Absolute disgraceful customer service. I will never use this company again and would not recommend anyone else to either.”

Helpful Report

Posted 3 years ago

“Just on the clothes and footwear sizes differ soooo much and reviews well eg: really warm tight fitting leggings . I got paper thin like silk and if they did strech they would be see through .. Why do I bother.. its the same with the work out leggings . No more clothes that's for sure kids nightie is the limits”

Helpful Report

Posted 3 years ago

“I ordered an iPad on 27/12/21 that shown in stock, 4 days later no dispatch email or anything so I contacted them to ask when will it be dispatched to be told it’s currently out of stock and there was a glitch when I ordered it. I told them to cancel it immediately as Currys had some in stock and they said they will try and cancel it but can’t guarantee. If it hasn’t been dispatched and it’s out of stock why can’t they cancel and refund me? They will make me wait a while now and then dispatch it and I’ll have the trouble of returning it back to them at my expensive and it will take a long time to get my money back. Such a stupid company. I will never order from here again and would advise anyone else not to either. They like to mess their customers around.”

Helpful Report

Posted 3 years ago

Studio is rated 1.3 based on 1,549 reviews