Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,564 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Minus10 stars from me, DO NOT order from this company they take your money and don’t deliver your goods. When you e mail them you get a generic response, phone lines have been taken down. People getting ripped off and it’s up to us victims of these pirates to make sure that we don’t let others suffer at the hands of these Ruthless people. I am reporting this to Trading Standards and urge of all you to do the same or they will continue to do this. I fought with them for over 5 weeks, they still didn’t get back to me so I have sorted it out another way now, I’m not putting up with their rubbish YOU ARE A ABSOLUTE DISGRACE STUDIO”

Helpful Report

Posted 1 year ago

“Ordered a present for my daughter. It was in stock when I ordered but next day my account said it was out of stock. The following day it said no longer available. I sent them a message through FB and was told it was in stock and I would get it shortly. Nothing changed for days. I messaged again and asked for a refund. They said no and that it was in stock and would be sent out shortly. Today had an email to my old email address saying it had been cancelled due to lack of stock. I sent them a message as there was no mention of a refund. They said they had a new system and it would take some time to get my refund. Disgusting company. Will never use again and will advise everyone I know not to use them too.”

Helpful Report

Posted 1 year ago

“I have to agree with all the other complaints, what is going on! Since the take over it has been diabolical. Ordered something and not arrived, tried chasing and like everybody else get the automated message that I will have to wait. Luckily I've not paid for it yet but have received the bill which is due by 11th Dec. My guess is they will charge interest on this item that I'm not in receipt of. I told them I'm not paying anything until I receive the item and they can whistle for any interest they add to it, but my message won't go anywhere so it's a waste of time really responding. Apparently you can't cancel the order so I can't go and buy another one in case it does turn up (not holding my breath). I feel sorry for the people who have ordered Christmas presents for children that it appears they are unlikely to get any time soon.”

Helpful Report

Posted 1 year ago

“Avoid! Absolutely scam! Order still has not been dispatched after 3 weeks. Item does not even exist. All they seem to do is take your money and lie to you. Speak to an agent on the online chat and all they do is end the chat.”

Helpful Report

Posted 1 year ago

“Avoid them All I can say is once you've bought item.... The only time you'll get a human.... Any problems and you've had it. Sent airfryer back faulty after a couple use... Took weeks to collect and now over a month with no communication or recourse. I've cancelled account.. Via email again... To be ignored. If happy ordering items you'll get no help from if any problems carry on”

Helpful Report

Posted 1 year ago

“been waiting,for 2 months now, delivery as they tried to make out I have,had the delivery, then another apology saying they are having problems on a new system used to be a great company and use to get excited about ordering from them but never use them again anything since they have been taken over shambles”

Helpful Report

Posted 1 year ago

“I ordered an 'in stock' item 10 weeks ago, had no communication from them until I chased up my order. Had every excuse from them so far, and apparently cannot get a refund until my non-existent item is delivered. Will be contacting trading standards, as I don't believe the item was ever in stock, and so they took my money without having the product to sell in the first place. DO NOT ORDER FROM THESE PEOPLE UNDER ANY CIRCUMSTANCES”

Helpful Report

Posted 1 year ago

“If I could give a zero I would. Appalling service from start to finish. No updates of any kind on orders. Send you a statement expecting you to pay when you haven’t even had your order delivered. Absolutely zero chance of communicating with anybody. Autobot… rubbish. FAQ… not relevant to some query’s. App… not even showing my order (infact it says I haven’t got any orders for the last 3 years!) I have messaged on Facebook, instagram, emailed and autobotted…. All to no avail.”

Helpful Report

Posted 1 year ago

“Returning items with studio is so difficult and I don't think today they will help with returns. Contact us form is designed with irrelevant choices you can't get through on. Evri deliver studio parcels but they don't recognise studio retail if you try to arrange return Evri collection. You cannot arrange collection because of this. Terrible terrible company both studio and Evri. Dissabled or elderly customers have no rights with these two companies.”

Helpful Report

Posted 1 year ago

“Absolutely shocking company. Money taken and goods not dispatched. Weeks later and still no t.v yet they have my money. No able to get a refund without delivery. But it hasnt been delivered its a big scam!!!! AVOID AT ALL COSTS!!!! Take your money and do not send the product. Good luck trying to talk to them as the telephone number is dead and the webchat ignores you and repeats itself saying wait abit longer. I just want my money back. Hundreds of people are having issues months later my advice is go somewhere else theres better offers and more trustworthy companies 😡😡😡😡😤😤😤😤”

Helpful Report

Posted 1 year ago

“I ordered and received 4 Wine Tasting Treat Boxes - what I received was not the same as the image Studeo show - 2 items missing in each box ? plus gift box was different from photo image ( tacky cardboard ) Nowhere worth what I was charged £25 each. I will contact Supplier/Company to make them aware of this as this is false Advertising. Will cost me a fortune to return.”

Helpful Report

Posted 1 year ago

“I did not receive the order confirmation notification after buying some items. So I ordered again and still no confirmation. Well, 10 minutes later I received 2 emails confirming 2 purchases. I contacted the customer service immediately and they refused to cancel the order even after I explained the error which was on their side. It's evident I won't be refunded the shipping fee or return postage fee. I am very disappointed. DONT SHOP WITH STUDIO !!!!@”

Helpful Report

Posted 1 year ago

“2 months ago I ordered shoes... received boots! Took over 2wks to arrange return with courier. Was refunded, eventually, the price of the shoes/boots...but they are still charging me the £4.99 p&p. I have used online chat, FB message and emails and get no where. I will not be paying postage for the wrong item that you sent! Get it sorted!!”

Helpful Report

Posted 1 year ago

“Worst customer service I have ever experienced. Charging me for items that were not dispatched, when I sent email to cancel order that wasn't dispatched nearly 4 weeks after ordered and multiple webchats that promised dispatch would happen and never were, I am now told part of my order will now be dispatched suddenly, and other items cancelled.... Refusing to cancel all items. Never will i order again”

Helpful Report

Posted 1 year ago

“Clearly this company could not are less. It’s only a matter of time until the go out of business AGAIN. 100% scammers. Pity as it used to be great. Bye Studio.”

Helpful Report

Posted 1 year ago

“Placed an order oct.26 said 3 to 7 days still waiting.cant get in touch with anyone.😠😠”

Helpful Report

Posted 1 year ago

“Christmas wrap from Studio ordered 03/11. I emailed on the 11/11 asking where my order was. The email confirmation stated deliver within 3-7 days. They responded saying they could not state when my order would be delivered. I emailed back to advise as they breached their delivery, I wanted to cancel the order. I’ve chased but have gad no response.”

Helpful Report

Posted 1 year ago

“Ordered three items and as I live on Isle of Man postage was 7.95, no further communication, so I went on line and checked my order status, said two out of my three items "no long available" don't you love that once you've bought and paid! It should be illegal, so they think I'm paying 7.95 for one item? Again unable to contact call centre directly just on line help, first order and will be my last too”

Helpful Report

Posted 1 year ago

“Ordered item at beginning of October. Had no option but to pay £4.99 for standard delivery. 6 weeks later, I’m still waiting. Contacted customer services through webchat, messenger and email and each time I ask for my order to be cancelled and a refund, they blatantly ignore me and don’t respond. The webchat advisor even claimed that I hadn’t responded to him so he was ending the chat!! Absolutely disgusting service and a complete scam. DO NOT ORDER FROM THIS COMPANY!”

Studio 1 star review on 16th November 2023

Helpful Report

Posted 1 year ago

“Where shall I start!!!! Ordered on 28th October 2023 apparently 3 to 7 days wait!!! REALLY!!! Still waiting it's now 17th Nov. One of the items is out of stock the rest is obviously lost or never sent. Tried to phone!!! What a joke automated service, we're told to use website!! What website its dreadful. Then to top it all had the statement wanting the payment even for the item that is out of stock. What the he'll are they playing at.!! Never use them again wouldnt recommend to anyone. Shame as I've been with them for years. But that's me finished. Do yourself a favour, don't use them .”

Helpful Report

Posted 1 year ago

Studio is rated 1.3 based on 1,564 reviews