Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a garden vac in the 2nd Jan and for email on 4th to say item has been dispatched. In 5th received email from Hermes to say item has been received and 6th text to say item is at local depot and out for delivery. Item has never arrived. Have been chasing studio and Hermes to track parcel but have had to do it myself. Eventually last week get email from Hermes confirming they have lost the item and to contact studio for a refund. Have rung several times, left negative reviews, contacted on social media to try and get a response. Eventually last Friday someone from the social media team contacted me and said they would resolve the issue and call me Monday. Guess what... No call, still no refund and now being told I have got to wait another 30 days.. avoid this company like the Corona virus.... Useless customer services, lies and false promises.. absolute shocking company.”

Helpful Report

Posted 3 years ago

“Before ordering I wish I read reviews on this company. One of the worst companies I have ever dealt with. Cannot understand all this negative feedback they receive they’re still allowed to trade. I also wonder why we have a trading standards because they’re just as useless. Please please avoid this company. As I ordered using they’re credit account no monies were dispute they finally acknowledged the damaged goods returned however, they still haven’t adjusted the account and want the first monthly instalment. Needless to say they can whistle for that!!”

Helpful Report

Posted 3 years ago

“This is the worst company I have ever dealt with. Never received my items via Hermes. Hermes did reply to say they were being returned to studio. I received numerous letters and text to say my account was in arrears.... after I had called and emailed their customer services dept. I got a part refund they then were chasing me for an outstanding balance.... I spoke to their accounts department explained the situation.... sorry to say I paid the full outstanding balance £15.99 to get rid of this, it was taking more of my time... I then checked just today a statement of my account to find I have a £2 balance. Going to report Studio to trading standards.... anyone before you think of making a purchase think twice. No customer service.... not one of the many I spoke to understood or followed up my complaint.”

Helpful Report

Posted 3 years ago

“Refuse to speak to me.because I'm not the account holder. Account holder works during their opening hours. This leaves me with a greenhouse with a missing part.”

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Posted 3 years ago

“I ordered a 3 and 2 seater sofa almost a year ago total £700 I pay £50 month so have paid price of sofas but still owe over 500. Your interest rates are ridiculous and should be investigated by Trading standards.”

Helpful Report

Posted 3 years ago

“Can’t even pay monies to my interest saver plan to clear the bslance before it expires in March and then interest will be charged if not cleared . There is no option in my account to pay the interest saver only to pay personal account . Phoned up to pay an amount of visa debit card payment declined so how the hell do I pay it ? This company is a joke they are scammers”

Helpful Report

Posted 3 years ago

“I had purchased PS4 500GB + FIFA 21 + DS4 BUNDLE on 12th Dec, raised cancellation on 14th December still you dispatched item on 16th December. Return label was missed from your end so I had to wait until 4th Jan to received post. It's been a month now, I am still waiting for collection. each and everyday I do followup for collection; either there is no reply or standard reply "Upon checking your account, I do see that a collection has been arranged on your account for the order to be picked up on the next business day" for a month now. Terrible company ......”

Helpful Report

Posted 3 years ago

“Absolutely disgusted by this company. I ordered items on 2nd of January and still waiting. when I contacted customer service they don’t even know where my items are and no idea on when they will be dispatched. I asked for full refund but there is no way I could get a refund either. Disgrace in customer support please just avoid this company at all costs. This company is con.”

Helpful Report

Posted 3 years ago

“Order was not sent, tracking shows it was never sent but CS keep saying it has been dispatched, very bad compamy to deal with, avoid at all cost”

Helpful Report

Posted 3 years ago

“shambolic liars worst customer service ever come across non trained staff complaints staff say differening things was in hopsital took my money still waiting off it back no goods even heremes shows not dleivered over a month ago trading standards need involving in this malpractice of a company”

Helpful Report

Posted 4 years ago

“Studio’s service has got to be one of the worst I have come across .Three times I have been told my item wil arrive within 7 days & it was low stock .Tyey reordered it & im now in the same position haveing spoke to them again .I have asked to cancel my order & have a refund which they said they coudnt . They sound very robotic saying sorry but doin absolutely nothing to put it right .Order from this company at your own risk ⚠️”

Helpful Report

Posted 4 years ago

“Ordered a phone for Christmas and it still hasn't turned up. Each member tells me something different each time. Waited over a month and there's just been delays over delays. Had enough and got them to cancel my order. Still waiting for my £1104. Its been days and no money has returned to my card. Stay away.”

Helpful Report

Posted 4 years ago

“Avoid this company at all cost. They lie, use delay tactics and I’m still waiting for my refund since July.. Customer service is appalling. So stressed!!!!”

Helpful Report

Posted 4 years ago

“Purchased a optic Xmas tree. Never arrived on said date. Rang company up. They sorted problem out for me”

Helpful Report

Posted 4 years ago

“This company, despite me having no account with them, have somehow deducted £26.95 from my account. I have sent them screen shots of my account statement and proof that they deducted this money but they are refusing to refund the money they took. I have not received nor ordered anything from them and they are still refusing to refund my money. Absolutely shambolic customer service. Disgusting service. STAY AWAY”

Helpful Report

Posted 4 years ago

“Phoned to day and spoke to a lovely gentleman called carl and he was so friendly and was so helpful and very pleasant nice to hear a friendly voice at this time of year all I can say thank you carl”

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Posted 4 years ago

“I ordered 6 items. 2 were delivered and 4 cancelled. The 4 that were cancelled they said I could reorder them in a few weeks. When I looked they are all triple the price. Absolutely disgusting service. Would not recommend.”

Helpful Report

Posted 4 years ago

“Placed order for 2 items totalling £300 on 30th November, was informed 21 days for delivery which was acceptable as the items were for my kids Xmas, got an email today 23rd December saying items cancelled as out of stock, logged into my account to check what was going on & sure enough, items cancelled BUT they still have the items for sale stating 14 days delivery now & £20 cheaper....... Absolutely disgusting behaviour from what I thought was a decent online retailer, I've now got 1 day to try & find my kids a hoverboard each..... DO NOT USE THIS COMPANY, THEY ARE WORSE THAN COVID-19”

Helpful Report

Posted 4 years ago

“Worst customer service ever Worst customer service ever, I sent 8 emails with a complaint, each time they say they are looking into it. No response or updates, after 5 weeks they said they had lost the complaint. Asked for escalation email address three times and they ignored it. First order and certainly my last, asked them to close my account. Couldn’t recommend this company, worst service I’ve received for years”

Helpful Report

Posted 4 years ago

“1, order plce didn;t receive after 3 weeks waiting cancelled item was then told it would take 14 days to cancel. n 2,then 3 days later went on my account and it said it has been dispatched direct and was with courier 3. still waitinf for item 2 weeks later and curier has not received it when you go on track my parcel. 4 they are now asking for payment - disgraceful Spoke different customers services who are not in the UK and you can't speak to a more senior person or anyone in uk. they read off a script. DONT ORDER ANYTHING WITH THIS COMPANY. used to be fine nowi will never order with them again after being with them 20 years”

Helpful Report

Posted 4 years ago

Studio is rated 1.3 based on 1,549 reviews