Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

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“Purchased a optic Xmas tree. Never arrived on said date. Rang company up. They sorted problem out for me”

Helpful Report

Posted 3 years ago

“This company, despite me having no account with them, have somehow deducted £26.95 from my account. I have sent them screen shots of my account statement and proof that they deducted this money but they are refusing to refund the money they took. I have not received nor ordered anything from them and they are still refusing to refund my money. Absolutely shambolic customer service. Disgusting service. STAY AWAY”

Helpful Report

Posted 3 years ago

“Phoned to day and spoke to a lovely gentleman called carl and he was so friendly and was so helpful and very pleasant nice to hear a friendly voice at this time of year all I can say thank you carl”

Helpful Report

Posted 3 years ago

“I ordered 6 items. 2 were delivered and 4 cancelled. The 4 that were cancelled they said I could reorder them in a few weeks. When I looked they are all triple the price. Absolutely disgusting service. Would not recommend.”

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Posted 3 years ago

“Placed order for 2 items totalling £300 on 30th November, was informed 21 days for delivery which was acceptable as the items were for my kids Xmas, got an email today 23rd December saying items cancelled as out of stock, logged into my account to check what was going on & sure enough, items cancelled BUT they still have the items for sale stating 14 days delivery now & £20 cheaper....... Absolutely disgusting behaviour from what I thought was a decent online retailer, I've now got 1 day to try & find my kids a hoverboard each..... DO NOT USE THIS COMPANY, THEY ARE WORSE THAN COVID-19”

Helpful Report

Posted 3 years ago

“Worst customer service ever Worst customer service ever, I sent 8 emails with a complaint, each time they say they are looking into it. No response or updates, after 5 weeks they said they had lost the complaint. Asked for escalation email address three times and they ignored it. First order and certainly my last, asked them to close my account. Couldn’t recommend this company, worst service I’ve received for years”

Helpful Report

Posted 3 years ago

“1, order plce didn;t receive after 3 weeks waiting cancelled item was then told it would take 14 days to cancel. n 2,then 3 days later went on my account and it said it has been dispatched direct and was with courier 3. still waitinf for item 2 weeks later and curier has not received it when you go on track my parcel. 4 they are now asking for payment - disgraceful Spoke different customers services who are not in the UK and you can't speak to a more senior person or anyone in uk. they read off a script. DONT ORDER ANYTHING WITH THIS COMPANY. used to be fine nowi will never order with them again after being with them 20 years”

Helpful Report

Posted 3 years ago

“The customer services is absolutely awful. I am now 6 days and 4 emails in and am no further forwards completing a return. They keep asking for different information which really looks like delay tactics. Very frustrating and just frustrating. Meanwhile I have had a bill for items I want to return and will start to pay interest! DO NOT USE!”

Helpful Report

Posted 3 years ago

“I ordered radio/speaker which turned up to be very poor quality (no louder than my phone so made no sense to keep it) so I returned it more than a month ago, which apparently got lost on a way and I still didn’t receive my refund. Exactly what I needed before Christmas. I have been shopping online for years and never before I had so much trouble to return an item. Which was poorly in a first place. I have been exchanging emails with a customer service for ages now and loosing my patience tbh. If you want to avoid this type of hustle and potential money lost for yourself avoid this company. It’s an absolute joke.”

Helpful Report

Posted 3 years ago

“Order got cancelled more than two weeks ago, customer service is absolutely useless. Still no refund even though I have spoke to complaints and shown proof countless times of payment taken. Keep getting told the same thing over and over again and yet....still no refund! Basically stole nearly 200 quid”

Helpful Report

Posted 3 years ago

“Dreadful business. Poor faulty product and difficult to get them to collect the item without ringing almost a dozen times in order for them to give my money back. Still trying to get them to collect and guess which courier Hermes!! The worst courier. Both as bad as each other”

Helpful Report

Posted 3 years ago

“NEVER USE THIS COMPANY! I placed an order on the 10th of December. (non credit, paid in full). After my order I recieved a confirmation email. And they took the money right away from my bank account. A few days later I can't seem to track my items? (christmas presents). Today I called(7 days later) - - (taking more money from me as its a high charge number) I'm left on hold for a while. Lots of talking laughter in the background can hardly hear the adviser on the phone. Who can hardly speak English himself. I am then told that my order didn't go through.. I'm not going to recieve my items at all. (even though they took my money) and NEVER informed me of this. So they basically SCAMMED me!!!! They took my money had no intentions of sending my items, no intentions of refunding me. And they did NOT inform me that my order didn't go through!! I was then told I had to wait for a refund! So not only have I now got to buy gifts again but I have NO Money to do so as they'd like to keep it for a little longer!! So many great companies going into administration and theses scammers are still open is just ridiculous!!”

Helpful Report

Posted 3 years ago

“Waiting almost a month for my item to be told not in stock and if I wanted a refund it may or may take 14 days, advisor's tell you different information each time you call up”

Helpful Report

Posted 3 years ago

“Absolutely Disgusting company . Tops never arrived phoned for refund told 30 days and they have to get tops back from hermes so i said oh really good luck with that as iv waited 4 weeks. They put the phone down on me 3 times. Still no refund !!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Stay away you’ll end up in debt as the fraud you by using Hermes then I have a £5 call charge it’s just a joke of a company”

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Posted 3 years ago

“STAY AWAY THERE CROOKS FAKE REVIEWS THEY STEAL MONEY AND DONT ACCEPT RETURNS , THEY USE THE CHEAP DRUGGY DELIVERY DRIVERS WHO STEEL POST , CUSTOMER SERVICES DONT ACCEPT RETURNS AND THEY WONT HELP YOU LOOK FOR LOST ITEMS EITHER THEY DONT REFUND FOR STUFF THAT DOESNT TURN UP , TOLD EVERYONE I KNOW NOT TO USE STUDIO, PLUS EVERY ITEM THEY SELL OS CHEAPER AT ARGOS , VERY , LITLEWOODS ETC SO PLEASE USE THEM INSTEAD THEY HAVE NEARLY RUINED XMAS AT MINE I HAD TO DONATE THE TOYS AND BUY AGAIN ELSEWHERE”

Helpful Report

Posted 3 years ago

“Do not go near this company Ordered a ps4 console online it said problem with payment and try again I did again just to find they took both payments and you can not cancel online Or on phone, will have to wait weeks for bank to do clawback This is fraud”

Helpful Report

Posted 3 years ago

“***AVOID THIS COMPANY*** - ADVERTISING PLAYSTATION 4 FOR DELIVERY BEFORE XMAS. TOOK MY MONEY THEN INFORMED IT WOULD BE DELIVERED ON 20TH JAN. REFUND WILL NOW TAKE 14DAYS. ABSOLUTELY DISCRACEFUL - TO MAKE MATTERS WORTH STILL ADVERTISING THE SAME PRODUCT FOR DELIVERY BEFORE XMAS. BASICALLY STOLEN MY MONEY FOR TWO WEEKS - RUINED XMAS FOR MY SON AS NOW HAVE NO MONEY FOR HIS PRESENT THANKS.”

Helpful Report

Posted 3 years ago

“They are the most useless company ever. Items don't turn up when they should or at all. The customer service is the worst I've dealt with and are complete and utterly useless would advise everyone to stay well clear of them they are just incompetent as they won't chase up an order to be delivered or anything so your left waiting a week or longer after the delivery date. I will be going on every review place and leaving a bad review urging people to stay away from them.”

Helpful Report

Posted 3 years ago

“STEER CLEAR DO NOT BUY I ordered and paid for a range cooker 07/12/20 studio phoned the following day to say it wasnt in stock and unable to supply so they said order was cancelled and refund will be due. i phoned them 09/12/20 was told they system doesnt show cancelled.(call centre phillipines) i emailed 13/12/20 asking where my refund was email ignored no response I called 15/12/20 now om being told it takes 14days (call centre south africa) how much of other peoples money is this company making by holding their cash for 14 days? i am now going to read consumer protection act”

Helpful Report

Posted 3 years ago

Studio is rated 1.3 based on 1,537 reviews