Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

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Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking service. Ordered a wooden kitchen for my 2 year old sons Christmas present and it’s still awaiting dispatch. They have replied to emails 1st email response was that it will be dispatched on the 17th Dec and I would definitely receive by Christmas this is after being ordered on the 17th Nov, checked delivery status and again still said awaiting dispatch!!! When I sent the 2nd email the response was that I wouldn’t receive the kitchen because they have no stock. Absolutely appalling service”

Helpful Report

Posted 3 years ago

“Only 1 star as not allowed to give zero. Parcel dispatched but lost on 4th December. Hermes acknowledged that it has been lost but Studio now need a further 30 days to investigate! Oh and I will receive a response to my complaint within 80 days. Call centre staff are like speaking to a robots. Avoid avoid avoid!”

Helpful Report

Posted 3 years ago

“Rubbish company who spoil Christmas by not delivering when they say they will, and who then waste lots of your time blaming everyone else (including you) for their short-comings. Be warned to stay away from these people.”

Helpful Report

Posted 3 years ago

“Ordered a rocket ship play set for my two year old son for Christmas and it hasn’t even shown up and no replies to email”

Helpful Report

Posted 3 years ago

“Ordered a keyboard in November as a Xmas present for someone every week they have told me it's coming now I've been told 27th December Well done Grinch for ruining someone's Xmas. Just avoid them costs for deliveries AND returns they are so tight and rarely give discount”

Helpful Report

Posted 3 years ago

“Ordered items begging of November still not arrived, im not sure if its studio or the shoddy delivery company hermes that they use but takes 30 days for a refund but happy to add interest on while it's out ur account for the 30 days”

Helpful Report

Posted 3 years ago

“Bought in November, I purchased an item that said IN STOCK. 28 days later and i still don't have it, they'll also refusing to refund as its personalised. These people are thieves. I will never shop here again. I think there's other things going on behind the scenes, They are SO desperate to con people out of money and hold on to it, I wonder if they're struggling against going bust. They have no stock of anything but advertise that they do, then refuse all refunds. its a gamble i wouldn't take again .As soon as my item is cancelled/delivered i'm deleting my account and will never return. absolutely shocking service, clueless staff who aren't based in the uk will just constantly resend a template of 14 working days when really they have no clue. I'm rarely this annoyed about customer service but when its children's toys and christmas i think its absolutely despicable.”

Helpful Report

Posted 3 years ago

“Kids toy for last Xmas. Parts missing keep getting fobbed off. Their phone number is hidden. I phoned several times each time they want to know more of my information. They have the details on their system, I have the receipt on my desk with the order number date etc. Far East call centre, polite difficult to understand and get fobbed off. Want to know date of birth etc before even talking I am very dubious about giving private info to a voice on the phone especially when it is irrelevant. Why do they want my birthdate? I wrote, signed for, complaint. No reply. A year later and still the item is unusable. It seems the UK office is just a letter box convenience one. STEER CLEAR OF THEM.”

Helpful Report

Posted 3 years ago

“Ordered october stil waiting wont cancel wont refund wont do anything!!🤯🤯”

Helpful Report

Posted 3 years ago

“Their online stock numbers are inaccurate, their customer service is poor, when you finally get through to speaking to someone the line is always terrible. They don’t keep you updated with any information regarding orders and you have to constantly try and chase them for any information. It’s like getting blood from a stone with their agents.”

Helpful Report

Posted 3 years ago

“I have paid £44.99 for delivery of a coat that hasn't been delivered. When I try and trace it, there is no evidence I've ordered it. I have proof if payment on my bank statement. I was cut off on phone after being told by a man who couldn't understand English that he couldn't find my account. My emails aren't replied to. Just want my money back.”

Helpful Report

Posted 3 years ago

“Accidentally ordered by clicking pay button in the app (yes my fault) contacted straight away and told they'd get it stopped. Few days later dispatch notification through. Contacted again and told it had already gone do would need to be received and returned.... a week later it's received (so it wasn't dispatched as hermes had it on 2 day delivery) 3 days now I've telex to contact to get returned but ignoring me. Also sent my statement with the item on 2 days before it even turned up!! Once returned account WILL be shut down. Absolute shambles of company with liars working for them”

Helpful Report

Posted 3 years ago

“Looks like I’m not the only one having bad service Nobody listening and trying to charge for lost item”

Helpful Report

Posted 3 years ago

“Absolutely the most farcical company. I’m still awaiting a refund!! And refusing to pay as sent 2/3 of my order after cancelling it!! And can’t return! Customer service terrible and took 2 months to receive anything! Family pyjamas no good when not all the family get theirs!!!”

Helpful Report

Posted 3 years ago

“Ordered numerous items for Christmas presents on the 29/11. Studio apparently sent on the 4/12 via the worst parcel delivery company ever Hermes. Tracking has not moved since the 8/12. After numerous emails im now told this will be classed as a "Lost Parcel Claim" and I will have to wait up to another 30 days for my money back. Will never use again”

Helpful Report

Posted 3 years ago

“I Ordered an item that they said on their website was in stock. Waited 10 working days as per their email confirmation only to find upon ringing them that the item was never in stock. For reference I ordered on 06/12 its now the 20th. I paid £4.99 for the privilege of this delivery, they then refused to delete my account after I asked for a refund and they refused as per their policy as I have an open order. How can it be an open order if you don't have the product. AVOID AT CHRISTMAS.”

Helpful Report

Posted 3 years ago

“AVIOD AVIOD AVIOD. Ordered an item on the 16/11/2021 for my 3 year old daughters Christmas from "santa" Received a confirmation Email on the 17/11/2021 to say that the item would be dispatched within 6-10 days. Come 3/12/2021 I had zero contact from studio, after calling them on the 3rd I was told there was an item delay and it was expected into there warehouse on 06/12/2021. On the 06/12/2021 I phoned again and was told by Mary it had been dispatched and would be delivered no later than the 13/12/2021. Then Received an email stating it would be delivered on the 19th, Which turned out to be another lie as It didn't arrive. Today is the 20/12/2021 and yet again I have had to call them myself for James the customer service assistant who clearly doesn't have any training as he assured me it would be delivered in time for Christmas as it is being dispatched on the 27/12/2021!!!! How can they get away with selling an item so close to Christmas that they do not even have in stock?? My money has been sitting in there account for over a month now while I have no Christmas present for my daughter. Numerous times asked for manager who was meant to call me back but never did. Customer service team have no training or help from managers Shambles of a company.”

Helpful Report

Posted 3 years ago

“Be very, very weary of this company. I ordered a number of items in October, none came on time, 4 sets of coordinating Christmas PJs were delayed by 7 weeks at which point I was told one set was no longer available (after 7 weeks of waiting!) and my order had been cancelled. 3 of the 4 sets was no good to me so I rang to cancel them all, I was on hold for a long time, got through to someone who was very difficult to understand who eventually told me they were cancelling all 3 sets of the PJs. However, I received no refund and now, 2 weeks further down the line, the 3 'cancelled' sets have turned up and I can't send them back because they are personalised. I will not use them again.”

Helpful Report

Posted 3 years ago

“Been waiting for these bedding sets to turn up for weeks. Been chasing this order as really need them. Turned up 5 minutes ago, one set of bedding and a pair of slippers I didn't even order. No excuse for this incompetence, they're not even similar. I'm so angry 😡. S”

Studio 1 star review on 20th December 2021

Helpful Report

Posted 3 years ago

“Absolutely horrendous company so I've learnt...been with them a few years and never had much problems but recently there's been nothing but lies and ignorance!!! I've been told multiple different stories and dates for items I still haven't received from November. I'll be avoiding them from now on and I'd advise everyone else too also!!!”

Helpful Report

Posted 3 years ago

Studio is rated 1.3 based on 1,549 reviews