Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

Questions

Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

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“Never buy from this company! Money taken, no item received and to be honest now I am just in shock. They are a disgusting money grabbing company! FRAUDSTERS”

Helpful Report

Posted 8 months ago

“FRAUDSTERS - DO NOT BUY FROM THIS COMPANY Items not despatched as out of stock, still charged for them, promised refund but nothing received since November 23!”

Helpful Report

Posted 8 months ago

“Ordered an item in November and charged for it. Waited 10 days for delivery and it never arrived. Contacted them to be told item had been cancelled as was out of stock in warehouse. Was still charged for item. Have been in correspondence since December about receiving my refund and they are yet to give me my money back despite several e mails and phone calls. Absolutely shocking customer service and company. Will never use again. AVOID!!!”

Helpful Report

Posted 8 months ago

“I placed a order for a laptop before Christmas it never arrived? I am still waiting for my refund and to close my account.i will never shop with studio again .I don't even think the laptop was dispatched bad customer service.awfull to there customers. Avoid”

Helpful Report

Posted 9 months ago

“Worst company I have ever had an account or purchased from! Products are very low quality had several items returned even though they make the process so difficult. They are sneaky with the way you see your statements and payments. I'm quite intellectual but I can not work out for the life of me how they do there statements they are so confusing! The interest never seems to tally up and they don't make it clear that if you only make your minimum payment you could owe like 300 for example make a payment of 30 a month and take 5 years to pay it off paying 1800 in total. They built there back off of being a family helping orientated businesses and there worse than payday loans! I'm contacting them tomorrow because I actually think that ther system is faulty or they are scamming me! Avoid at all costs!”

Helpful Report

Posted 9 months ago

“Avoid this company Bought an item in October, delivery stated within 7 days. Waited weeks with no response. Eventually Evri received my parcel. After waiting over a week for delivery I was told they'd lost my parcel so could have a full refund. Messaging system is ridiculous, they ask you the same questions constantly with no help. Finally got an item refund 3 months later but still waiting for the delivery refund. Buy elsewhere, do not use this company. I'll be deleting my account & warning others not to buy. I'll be contacting the ombudsman for the delivery refund”

Helpful Report

Posted 9 months ago

“DO NOT BUY FROM THIS SITE IT IS A SCAM!! I have contacted my bank and reported it. There was reviews on the furniture set I got before I bought it making me believe it was a genuine site and now the reviews are gone! Never got a delivery and when trying to get a refund it goes round and round in circles!!! PLEASE DO NOT FALL FOR IT!!!”

Helpful Report

Posted 9 months ago

“Do not use this company. They are SCAMMERS. Part delivered order, admitted fault but now not refunding me. False promises of investigating, allow 3-5 workings, be patient, contact finance department (can't get hold of), ask for all the order information. Conveniently not able to see my paid order on their account anymore! This has been going on for over a month and I still don't have my money back. Skeptical of using website as it didn't feel right... should have gone with my gut feeling! Do not use Studio!”

Helpful Report

Posted 9 months ago

“Customer service rubbish, waiting for a refund for goods never received in October 2023. Keep being asked to give the same info, they say they will look into it and get back to me but never do. Can't access my orders, returns or statements on website any more and the "people" responding to emails can barely speak english. Will never order from them again and will be complaining to Financial Ombudsman. DO NOT DEAL WITH THESE PEOPLE!!”

Helpful Report

Posted 9 months ago

“Paid in full for a TV on 2nd December 2023. Tv never arrived. No refund. Studio took my money. Studio deleted my order. Studio refuse to refund me. Studio tell me to contact different departments just to delay me. Studio sent me in circles. They have taken my money and will not refund me. Its nearly 8 weeks since I ordered and no refund. Also found they have updated their app and have now deleted my order. I have proof of purchase though. I'm not a bad person and do not want to place bad reviews but studio leave me no choice. They have my money and won't refund me. What did I do wrong to deserve being scammed out of nearly and £120.00”

Helpful Report

Posted 9 months ago

“This is a fraudulent company, do not order from them. I will be reporting This company to my bank and the police”

Helpful Report

Posted 9 months ago

“Hands down the worst company I've ever dealt with. Incorrect and contradictory information continuously provided (when you can actually speak to anyone) The live chat is the only means of contact (no valid phone number can be found anywhere) and the responses are generic and unhelpful. Waited 3 months for an outdoor furniture set to arrive, continuously told to be patient. It's been shipped. Eventually told it would never arrive as it was out of stock when ordered. Finally got a refund on my account for the item (After an email to the CEO) but only after months of back and forth, no updates, incorrect information and every department pointing me to a different one. And it still didn't end there. It took a further 2 months for the interest fee (incurred for the item I didn't pay for because it never arrived!) to be credited back. And still sitting with a £20 shipping fee, for the same item that they never sent. I will never, ever use studio again and judging by similar reviews and stories I've read online, I am not the only one. I wonder how many unassuming people have paid these bogus shipping and interest fees for items that never turn up. Shocking for a "reputable business" Borderline scam of a company and a complete waste of time to resolve an issue that should have been straightforward.”

Helpful Report

Posted 9 months ago

“I would have given no stars but not possible....I wish like other customers I had read other peoples reviews 2nd time I've bought something and it's lost or out of stock...but nobody tells you this...you have to wait to get your money back and when you do they have taking the 4.99 postage for a parcel that was never delivered...not on I will be getting advise on this....unless through this review someone gets intouch and returns what is mines. I used to love Studio...sooooo disappointed.”

Helpful Report

Posted 9 months ago

“Wish I'd read these reviews before ordering!!! In September I ordered two bedside tables - only one arrived!!! Contacted Studio who wanted a photo of the missing item!!!! As one table was useless to me, studio finally arranged a return and it was collected by Evri on 7th November. Since then, I am getting threatening letters, emails, texts and automated calls demanding payment plus late payment fees and interest!!! Have contacted studio via email over 100times and still no resolution - am just grateful that I didn't pay up front as it seems from reading other reviews that I would never get my money back!!!! Am so worried as they are threatening to inform my credit rating and am frustrated and totally exhausted with the whole experience. Would never recommend studio, even to my worst enemy!!!! Disgraceful, diabolical, disorganised, incompetent are just a few of the words I can use in this review (others are not printable)!!!!! AVOID AT ALL COSTS!!!!”

Helpful Report

Posted 9 months ago

“I've already left a review on Trust Pilot and I'll post a review on every platform I come across with their name on it. I'm currently waiting to be credited back for items I cancelled weeks ago. I'm also looking into how to make a complaint through trading standards and financial Ombudsman. Their customer service has gone downhill since making changes to their process, I will never order anything from them again.”

Helpful Report

Posted 9 months ago

“No way of contacting them. Rubbish robot chats which do not resolve anything. No customer care whatsoever. Rubbish.”

Helpful Report

Posted 9 months ago

“Still waiting for a refund since 15 November last year,I have had enough,after 19 requests for a refund I have passed information on to citizens advice bureau,not sure what they can do.I will tell anyone never to deal with this company, awful experience, and liars and fobbing off”

Helpful Report

Posted 9 months ago

“Customer Service is dreadful . Received an order coupke if months ago - 1 item missing- got in touch straight away to tell them furstly by chat and then e mail ! Was told on numerous occasions to prove order whuch was missing- sent copy of dispatch note showing missing item - they keep asking for same information they finally said refund was processed that was 2 weeks ago still not received!! Sent another e mail to chase it up they now asking again for proof of item etc! They are a complete joke with zero respect or customer service!!”

Helpful Report

Posted 9 months ago

“Avoid! Absolute thieves! Missing items from my order and customer service is just fobbing me off asking me to send details over and over but failing to resolve the issue and refund me the correct amount for the messing items.”

Helpful Report

Posted 9 months ago

“Placed an order for two personalised items and one arrived incorrect. Their fault, as it was correct on the order note. They arranged a return and then haven’t given me a refund. Trying to get through to them to get it sorted and they just keep asking for the same information over again, even though I’ve given it to them. Awful company, seem to have some problem every time I try to order something from here. Definitely won’t be ordering again.”

Helpful Report

Posted 9 months ago

Studio is rated 1.3 based on 1,537 reviews