Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

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“Item was dispatched 13 days ago and still hasn't been received. Studio say its been dispatched, hermes say they haven't received it. Have to wait 30 days to find out what's happened. Wont let me cancel and get a refund. Joke of a company.”

Helpful Report

Posted 4 years ago

“Product arrived unusable already been returned previously. No return form. Incompetent phone service can hear other phone calls in background. Too long returns process”

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Posted 4 years ago

“I added the discount code that was offered for my first order, and my Oder was then processed but without the 20% off!!! When I complained I was given various reasons why it wasn’t added to my order! I won’t ever use this dishonest company again!”

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Posted 4 years ago

“I ordered some bunk beds last year, but 7 months in and they broke. They were so flimsy. Should have sent back straight away but didn't have much of a choice. I've spent the last 4 months trying to get a refund as they have a 1 year guarantee with their furniture. Just getting no where and still being charged interest on the beds.”

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Posted 4 years ago

“I ordered a trio set which is a kettle,toaster and microwave, took ten days to receive the parcel. Opened it up and there was NO microwave! Phoned customer services who are completely CLUELESS, they haven’t got a clue what’s going on. They said we would have to charge you again to reorder. I don’t want to reorder when I already have the kettle and toaster. The very ruse lady who was laughing down the phone with her work colleagues said I will credit you back and I will work it out by dividing the cost by three!! Which was about 43 credit? The microwave is 79.99?? I’m being robbed. No investigation what so ever about where this microwave is. Hermes who are even worse must have took it home for an early Christmas present! This bloke rings me from studio to say sorry, and said he will reorder the microwave as they sell it by itself but will have to charge me but will refund. He ordered this on 19 October it is now 2nd of November? He said it would take 10 days? Went on website and Hermes is saying it’s waiting for my parcel?? Absolute joke. Phoned studio today who again didn’t have a clue! And guess what they hung up!!! Ridiculous”

Helpful Report

Posted 4 years ago

“I was told my order would be here by the 19th Oct, then when I tracked the order with Hermes, it said update 27th Oct we cannot deliver contact supplier. I work from home so always someone in and never had a card through the door. Still waiting for a call back from my call to them, telling them the delivery has failed and I need a refund. Studio Cards is not fulfilling orders that they have been paid for. This must be a criminal offense surely?”

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Posted 4 years ago

“If studio will use Hermes it will lose customers. Hermes are the worst delivery company on Earth. They are incompetent and lazy. Illiterate as they don't know how to get access to someone's address. They pretended they came to deliver my parcel on Thursday and yesterday but they didn't get access to my address. Why? They need to press the buzzer for someone to open for them. I didn't receive my parcel which was a birthday gift for today. If I don't get it today, then I want a full refund. With Hermes we pay expensive for postage but with the Royal mail is cheaper. I think Studio and Hermes are both thieves and we need to discourage people from buying from them. They need to be closed down as they give customers hard times. Thanks”

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Posted 4 years ago

“Didn’t send item, didn’t send reply, waste of time”

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Posted 4 years ago

“Tried 3 days to cancel 1 order amount 10 96 plus delivery now studio say cant cancel but when it arrives I have pay delivery this is the last time I will order from studio and will tell my friends and anyone who will listen DONT SHOP WITH STUDIO”

Helpful Report

Posted 4 years ago

“Amazing customer service, never had any issues”

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Posted 4 years ago

“I ordered a heater 2 months ago. I have them great for 4 weeks than I contacted them thought it was down to pandemic delays. Its now been 2 months they are ignoring my emails and saying they are looking into it but still not heard anything, no refund and no heater ! Do not buy from them I wish I knew how bad they were before I did”

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Posted 4 years ago

“Do not order, they are crooks.”

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Posted 4 years ago

“AVOID!!!! Peter Andre is greedy and has no morals.”

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Posted 4 years ago

“I placed an order for something in stock. They took my money then told me it was out of stock and I'd need to reorder. Why would I do that when they already have my money for the first order? They haven't responded to emails and don't answer the phone so I have no idea what's going on. This company is stealing people's money and should be referred to Trading Standards.”

Helpful Report

Posted 4 years ago

“I would give a zero. The worst customer service I've ever experienced. Rude, dismissive. Could not care less. I bought a fire suite at a cost of £125. One year and 5 months later, the plug caught fire and melted the surge protector it was plugged into. I rang them to tell them that the fire itself had not tripped the fuse either in the plug or my fuse board and the surge detector had not encountered an electrical surge. They could not have cared less. They still sell the product knowing full well that it started a fire in my home. We were so lucky that we have a fire blanket. Frightening. £125 out of pocket, nothing offered from the company. Just disgusting.”

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Posted 4 years ago

“Studio customer services NEVER respond!! They look like it by messaging back on Facebook but ignore your responses. I’m yet to receive an email back or message on Facebook ... I just wanted to cancel my order AVOID AVOID AVOID CUSTOMER SERVICES RUBBISH LIKE THEIR PRODUCTS!!!!”

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Posted 4 years ago

“If I could rate 0 I would. Do not buy from this company. Ordered furniture for £200. Got constant emails of delayed delivery but had the option to cancel. I dont know how many emails and phone calls i made to get the refund in place. They repeatedly said they would cancel the order if they could but may still arrive... when it was never dispatched! I asked numerous times to be put through to the department who deal with cancellations (lies they are one department) and was told I couldn't. I asked for a manager who were all in "meetings".. In the end I lost the plot with the operator and had a full blown screaming argument. Since then I received an email confirming refund however I wont hold my breath as to when thay refund will come through. DO NOT ORDER FROM THIS COMPANY.”

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Posted 4 years ago

“Absolutely appalling. Long story short, bought an item costing £200 in March, it arrived broken. Tried to get it sent back, had no response for a long time (we put it down to covid). Finally got a response and agreed to have it returned, item got 'lost' on the way back, agreed we were not at fault so could still have a refund. No money arrived. Rang up and they kept telling us our money is on the way. All of a sudden they changed their minds and said they paid us. We proved they haven't, after weeks of phone calls they agreed they lied and hadn't paid us. Now we have to ring every week to be told they will sort it and get the money to us and every week our money doesn't arrive. 8 MONTHS LATER AND NO REFUND!!!”

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Posted 4 years ago

“They took money for the order that didnt even go through. Reluctant to refund the money they took for nothing. Useless customer service. Never had similar experience with any other company before.”

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Posted 4 years ago

“After receiving a damaged item Still after 3 weeks no returns label I have rang 3 times E-mailed once with no reply”

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Posted 4 years ago

Studio is rated 1.3 based on 1,537 reviews