Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 12 items on 25th October only 3 arrived. Called Studio who said rest of order was cancelled( by them- Nobody knows who or why) Money is in account with -£85 approx. Today is Friday I have been on the phone for last 4 days. I keep getting put through to different operators who then put me through to someone else. I have been promised phone call but have not received any. They have put the phone down on me. They said we will reorder for you if you pay again then we will refund your £85 approx. I have asked them to return my money and I will re-order, was told 1st time that it would be done straight away, this did not happen. I asked to speak to a manager after waiting again on the phone Joyce came back and said the Manager would call back. At this point my Husband came in the room and said he wanted the phone, I know how angry I am and he is worse than me, this ended up in an argument between my Husband and I, I then said to Joyce - Can you hear the trouble Studio is causing between My Husband and myself. Joyce promptly put the phone down.”

Helpful Report

Posted 4 years ago

“Studio took more than fifty pounds too much from my account and have not returned it, despite my having contacted them. Theft. I would strongly advise people not to have anything to do with them.”

Helpful Report

Posted 4 years ago

“Wanted to get a Macbook, but my credit limit wouldn’t cover it - so in good faith I paid £200 before ordering. Ordered, never arrived. When I enquired they informed me it had been delivered THE DAY BEFORE IT HAD BEEN DESPATCHED - and that I had signed for it. (Obviously I hadn’t). When I phoned about this, they said it would be sorted in 30 days, I phoned again after 30 days to be told to wait until 30 ‘working days’. Now they are ignoring my emails whilst sending constant reminders to make a payment! Steer clear at all costs! I now face a challenge to get my £200 back.P”

Helpful Report

Posted 4 years ago

“Order has thus far failed to arrive. It is now a week after the due date. I have had no response from the company to explain the delay. All attempts to contact customer service have resulted in disappointment - representatives are entirely script led, refuse to pass me on to a manager and are able to offer anything else but vague reassurances that the item will be delivered at some point in the future.”

Helpful Report

Posted 4 years ago

“Spent ages on the phone being transferred from one person to another and still not sorted out First item ordered was faulty Then wanted to close account as customer service was rubbish”

Helpful Report

Posted 4 years ago

“bought few items from website they said its brand new when they arrived I found refurbished total shocked, sent items back for refund and their best courier lost in the post which is joke, I have done whatever I can provided them everything I can, I spoke to customer care few times never helped me, I have requested for call back from management for few times no one bother to keep in touch. I am still paying the item which I never had it, what's an absolute joke this Company is. Taking a legal action now. They must STOP scamming people. trading authorises must take appropriate action against them to avoid in the future, they can't scam peoples like this, WILL never buy from them again”

Helpful Report

Posted 4 years ago

“Probably the worst company I have ever had to deal with online. I can only confirm what other are saying - DO NOT PLACE AN ORDER WITH THIS COMPANY. Luckily I only ordered 2 small items of low value. However, having been told they were despatched via HERMES, there is no sign of the parcel. Hermes have never received the parcel, despite Studio providing a tracking number. TERRIBLE SERVICE, TERRIBLE ONLINE SUPPORT, TERRIBLE TELEPHONE SUPPORT !! AVOID USING THIS COMPANY!!”

Helpful Report

Posted 4 years ago

“DO NOT order from this scam of a company they take your money when item isn't in stock lie giving you delivery dates when they have no intention of delivering waited over 8 weeks been given 3 delivery dates and still no item”

Helpful Report

Posted 4 years ago

“What a disgusting firm this is! DON'T GO NEAR THEM!!!! Taken my money online and haven't sent me the goods and won't refund me for 30 days till they investigate at MY EXPENSE!!! Hermes haven't received my goods either and I have sent studio proof of this and they refuse to send me the goods out again or even refund me for a month! I am so going to trading standards over this! All you receive is emails written in broken English that tell you the same thing over and over that you have to wait for 30 days before they deal with it! Vile customer service!! Don't shop with them, they take your money even when things aren't in stock!”

Helpful Report

Posted 4 years ago

“What fraud company. AVOID!!!!!Overcharged me for my order and not refunding my money. When you call they keep you on hold and then disconnect so you stop chasing. system is always down and after taking money never come back to you. No tracking no service and by fraud over charge you. Cones please stay away form them. Beware !!!!! FRAUDSSS CHEATTS”

Helpful Report

Posted 4 years ago

“There is no minus option what a pity DO NOT USE THIS CROOK OF A COMPANY LIARS AND THIEVES!!!!!!!!!!!!!!! Paid nearly 2 months ago still not received my product get e mail saying its on the way then you ring them item not in stock wtf. AVOID AVOID AVOID AVOID!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Ordered two personalised items, received email to say it’s been dispatched. Tracked parcel on Hermes for nearly a week- kept saying “waiting for parcel” Parcel was delivered today- completely wrong order and wrong name on it. Rang customer service, said incorrect parcel would be collected and to reorder what I wanted. No mention of my original order and no apologies or compensation. What a joke!”

Helpful Report

Posted 4 years ago

“Ordered item back in September. Received dispatched notification but item never arrived. Spoken with studio in total 17 times and every time received a different response. Finally agreed to order a different replacement product whilst on phone to resolutions team yesterday. Woke up this morning to an email saying item out of stock. They do not have live feed stock software so advisors are not able to provide accurate responses. Perhaps they should invest in this before promoting stock. Correct your business before you commit to customer demand that you clearly cannot fulfil”

Helpful Report

Posted 4 years ago

“Item was dispatched 13 days ago and still hasn't been received. Studio say its been dispatched, hermes say they haven't received it. Have to wait 30 days to find out what's happened. Wont let me cancel and get a refund. Joke of a company.”

Helpful Report

Posted 4 years ago

“Product arrived unusable already been returned previously. No return form. Incompetent phone service can hear other phone calls in background. Too long returns process”

Helpful Report

Posted 4 years ago

“I added the discount code that was offered for my first order, and my Oder was then processed but without the 20% off!!! When I complained I was given various reasons why it wasn’t added to my order! I won’t ever use this dishonest company again!”

Helpful Report

Posted 4 years ago

“I ordered some bunk beds last year, but 7 months in and they broke. They were so flimsy. Should have sent back straight away but didn't have much of a choice. I've spent the last 4 months trying to get a refund as they have a 1 year guarantee with their furniture. Just getting no where and still being charged interest on the beds.”

Helpful Report

Posted 4 years ago

“I ordered a trio set which is a kettle,toaster and microwave, took ten days to receive the parcel. Opened it up and there was NO microwave! Phoned customer services who are completely CLUELESS, they haven’t got a clue what’s going on. They said we would have to charge you again to reorder. I don’t want to reorder when I already have the kettle and toaster. The very ruse lady who was laughing down the phone with her work colleagues said I will credit you back and I will work it out by dividing the cost by three!! Which was about 43 credit? The microwave is 79.99?? I’m being robbed. No investigation what so ever about where this microwave is. Hermes who are even worse must have took it home for an early Christmas present! This bloke rings me from studio to say sorry, and said he will reorder the microwave as they sell it by itself but will have to charge me but will refund. He ordered this on 19 October it is now 2nd of November? He said it would take 10 days? Went on website and Hermes is saying it’s waiting for my parcel?? Absolute joke. Phoned studio today who again didn’t have a clue! And guess what they hung up!!! Ridiculous”

Helpful Report

Posted 4 years ago

“I was told my order would be here by the 19th Oct, then when I tracked the order with Hermes, it said update 27th Oct we cannot deliver contact supplier. I work from home so always someone in and never had a card through the door. Still waiting for a call back from my call to them, telling them the delivery has failed and I need a refund. Studio Cards is not fulfilling orders that they have been paid for. This must be a criminal offense surely?”

Helpful Report

Posted 4 years ago

“If studio will use Hermes it will lose customers. Hermes are the worst delivery company on Earth. They are incompetent and lazy. Illiterate as they don't know how to get access to someone's address. They pretended they came to deliver my parcel on Thursday and yesterday but they didn't get access to my address. Why? They need to press the buzzer for someone to open for them. I didn't receive my parcel which was a birthday gift for today. If I don't get it today, then I want a full refund. With Hermes we pay expensive for postage but with the Royal mail is cheaper. I think Studio and Hermes are both thieves and we need to discourage people from buying from them. They need to be closed down as they give customers hard times. Thanks”

Helpful Report

Posted 4 years ago

Studio is rated 1.3 based on 1,549 reviews