Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an item 15 days before Christmas, received my order confirmation email, but item never arrived. Called them a week later to be told they had cancelled the order, out of stock!! I had no email to tell me, and it was too late to order the item anywhere else in time for Christmas. This company clearly has poor star rating for a reason; and I would advise you don't use them!!”

Helpful Report

Posted 5 years ago

“Item was broken and faulty was gift by my mum, couldn't email as was down was charged phoning to find out not much can be down unless my mum contacts them who as very hard hearing. £40 item that's no good to be charged on phone too ringing disgusting not happy”

Helpful Report

Posted 5 years ago

“Would be Zero if I could. Purchased daughter main birthday present from here. Received item with wrong parts so u able to use, 8 wks later still have said item 16 times told courier arranged to pick up. 9th week I’m told to just dispose of item as I see fit & because of problems they will not be sending a replacement & crediting my card back. If I want another I will have to purchase again at the higher price it’s now increased to bu an extra £40.”

Helpful Report

Posted 5 years ago

“Almost a mont after I ordered I chased them up and it turns out the items were damaged so I will get a refund which will take 30 days. I had to call them 3 times before they could tell me anything. Terrible company”

Helpful Report

Posted 5 years ago

“I wouldn't even give 1 star but you have to if you want to write a review! Absolute joke of a company! Ordered something to come in time for Christmas, recieved it today and they have sent me the wrong item! I phoned them and they will not resolve my issue! Told me if I re order I will get it in time for new year, i said that's why i ordered when i did so that i would get it before Christmas. They would not do anything to resolve this, kept expecting me to re order from them which I told them I wont be using them I'd rather buy it from a reliable company where I know I'm actually going to receive the right item!! But they were so unhelpful, and clearly lacked any common sense! Asked if I could complain and they said I have to email or write a letter! Worse company I have ever dealt with! If your after a specific item then I wouldnt use this company because they dont know their head from their ass. Their packers are incompetent and the people on customer care are just awful.”

Helpful Report

Posted 5 years ago

“I ordered a gift on 4th December that 3 times I have had to ring and hold on ages to speak to call centre abroad who are difficult to understand. Each time they assured me the item would be delivered but it NEVER arrived was a personalised gift and important finally on 20th dec I rang again to be told same thing although I told him.Hermes tracking shows delivery was halted on 9th December Hermes infamous for non delivery. I insisted on a refund of item on my account he said i will do that now ,day later no refund showing on account. I dread calling them again as they non uk call centre used to get a lot from studio doubt that will be the case in future. Now at last minute I have to go get another gift.Poor service from Studio.”

Helpful Report

Posted 5 years ago

“Bought a lot of items at once , when arriving the clothing was very badly miss sized bottom of pyjamas 3 size bigger than the tops , I ordered 3 pairs of boots one for myself I am a 7 and the size 5s where far to big for me . So I returned the items (in 2 different packages) as this is how they arrived to me , I have received most of the money back exception of £15 witch I have called servral times to be told I need to wait longer and it should be in the bank by the end of the week and this is normal I have returned the item over 4 weeks ago and I am still fighting to get my refund , so even if the clothing or items where ok quality witch they are not it would have not been worth it . Never Agen”

Helpful Report

Posted 5 years ago

“Ordered item 10 days ago (in stock) with up to 10 days delivery time. On day 10 checked with Customer Services and item still not dispatched from warehouse. Reassured it would be sent (my response…..when....in January?) But couldn't be given an answer. Customer Services (who are not in UK) can't seem to contact warehouse nor complaints dept as they don't have any numbers for them!! Never heard anything so ridiculous from a retailer that Customer Services are unable to contact another department in their own company. All they can see is the automated system and can't come off script - how is this helpful customer service? Couldn't get me a manager to speak to as "apparently" on a long call (not surprising!). Told that they only have number for generic supplier in the UK (which they meant courier) and couldn't tell me who that it or where they would be picking the item up from. Basically seems like Studio are advertising/selling items they don't have then sourcing from suppliers to send to customers. Item was for an Xmas present which looks unlikely to arrive in time - very disappointing”

Helpful Report

Posted 5 years ago

“Bill not due until 21/12/19 but studio think it's alright to keep messaging and week before !! Shocking treatment”

Helpful Report

Posted 5 years ago

“I ordered a gift on the 14th December, a lion unit block it read on the internet that they had enough in. I had a letter today saying that the item was out of stock . This is terrible information giving before Christmas. Will not be buying from studio again”

Helpful Report

Posted 5 years ago

“I ordered 5 personalised gifts for xmas and only 1 has been delivered. Online Acc order status for the 4 items has gone from 'processing' to 'delivery in the new year'. I rang this morning and got a person who was no use as trying to decipher a fast strange mumble when you are upset is very frustrating . I eventually worked out he said all the items were out of stock (wasnt when I ordered 7 days ago) si I said please cancel the order. He said he cant a refund was processed on 17th Dec. So.I said... I've had no notification of that but when I go online will the order say cancelled and refund processed he said yes. (A complete lie) as ithe order still isn't cancelled, no refund and still saying delivery in the New year!!! I will have to spend another 40 mins on the phone trying to see if it is refunded tomorrow as it's not back on my CC yet? Thought this company were studio cards... obviously not as they used to be good.”

Helpful Report

Posted 5 years ago

“Disgusting customer service. Items never arrived got told I had to wait 30 days for a refund!!!!!!!! They are rude. Refuse to let you speak to manager.”

Helpful Report

Posted 5 years ago

“Bad communication give wrong information. Call on hold for hours, disconnected call while I was on the call. Really bad service”

Helpful Report

Posted 5 years ago

“Very poor communication. Every single time staff give different information. Call on hold for hour. Disconnected customer call while I was on hold”

Helpful Report

Posted 5 years ago

“We have ordered two card trees for delivery to a standard address at an established company on an industrial estate. Apparently their delivery driver (from Hermes) couldn't find us. I doubt if he looked. the road is labelled, the company is signposted and reception is manned. We tried to contact Hermes but there are no humans to be contacted. We tried to contact Studio who are not contactable. I won't be buying from them again, as they cannot answer a query and use rubbish delivery agents. It explains totally why their goods are cheap to buy.”

Helpful Report

Posted 5 years ago

“PLEASE DO NOT USE STUDIO. I ordered a 2 in 1 tablet for my child's Christmas on the 28th of November. I was told GUARANTEED delivery for Christmas. I paid 80 in full when I ordered. I called them yesterday to ask when it will be here and was told the 28th of Dec. I told them this was my child's main gift from santa. The woman I spoke to said if I cancelled this and ordered the same model in black it would arrive in time.i reluctantly agreed she then told me I would need to pay a further 60 pound as my first refund would not go through straight away. I thought maybe 3 to 5 days for my refund. After taking my new order I logged on to my account to see she had ordered me a completely different tablet. 4 phone calls later and 140 pound of my money in THEIR account I'm told even though its their mistake I can't have my money back and need to wait on the 2nd tablet to be delivered then sent back to get my refund. I am a single parent and have no main gift from santa to give to my child. I am heart-broken. Please Do Not use Studio.”

Helpful Report

Posted 5 years ago

“If could leave no review I would. Waited over a month for a parcle that I still havent recieved and been lied to several times about the refund! Will never order from here again!”

Helpful Report

Posted 5 years ago

“Awful! Ordered a TV which never arrived they are refusing a refund until they have done their investigation taking 30 days- appauling customer service! Do not buy from this company”

Helpful Report

Posted 5 years ago

“They take your money but don't deliver. Stuff is out of stock though on their website it says it's available. They don't email you to update on non availability of items. Waited on the phone more than 45 mins to speak to a manager.”

Helpful Report

Posted 5 years ago

“Never have anything in stock! Items takes ages to arrive plus at some instances they are more than double priced! Avoid them at all costs. I tried them and left very disappointed.”

Helpful Report

Posted 5 years ago

Studio is rated 1.3 based on 1,549 reviews