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Studio Reviews

1.3 Rating 1,549 Reviews
7 %
of reviewers recommend Studio
1.3
Based on 1,549 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 23%
Accurate And Undamaged Orders
Greater than 58%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Studio 1 star review on 23rd December 2024
Nikolett Pflum
Studio 1 star review on 15th December 2024
Pat Finch
Studio 1 star review on 7th December 2024
Tracy
Studio 1 star review on 7th December 2024
Tracy
Studio 1 star review on 7th December 2024
Tracy
Studio 2 star review on 7th September 2024
Ali
Studio 2 star review on 7th September 2024
Ali
102
Anonymous
Anonymous  // 01/01/2019
The only time you'll speak with a human is when your buying something.... Once you've bought an item customer service dissapears.... You CANNOT speak to anyone but bots on chat but it's so glitchy... Very frustrating... I had airfrier that broke down after a couple weeks and it took weeks to work on collection via bot and emails and weeks later still haven't heard from them. Really, REALLY badly run company and as a point of interest I've been getting scam text/email from evri.... This is a real company that studio use but for some strange reason I get scam communications from a place pretending to be evri claiming I wasn't in for delivery /collection that want visa details... That's a clear sign there is some dodgy people with this company selling/passing details to scam companies..... I only buy from reputable companies now like amazon prime or argos..... and companies that employ staff that speak normal English... I avoid companies that use foreign call centres unless reputable like prime
Helpful Report
Posted 1 year ago
Ordered some wooden toys for my sons birthday on the 10th October, it got to his birthday on the 22nd and still not recieved. I web chatted they said they changed their ordering system and it’d be shipped out in a couple of days. A week went by with no item so I emailed them, they said the exact same thing and I web chatted again who said exact same thing. They wouldn’t let me cancel the order, I asked if I could just reorder the same items and return the old parcel they said I could but I would have to pay for it which is about a tenner. I ordered some more items yesterday to see what would happen and they’ve already been dispatched and with evri. I’m really disappointed with studio. I’ve been waiting nearly 4 weeks now for this parcel, I ordered a lovely Walker for my son to help him safely walk about and wish I bought one somewhere else. By the time I get it he will probably not need it anymore.
Helpful Report
Posted 1 year ago
Orders placed and nothing received!! Money added to account and being charged interest on orders I have not received. Not able to get in touch with them!
Helpful Report
Posted 1 year ago
If I could give zero stars I would. Paid in full for an item and £4.99 for their 3-10 day delivery and 24 days later nothing. Keep being told its in the warehouse being processed and to just wait. Its been processing for 24 days. This is now becoming an ongoing theme with this company, taking money and people not receiving goods. Its borderline fraud.
Helpful Report
Posted 1 year ago
we buy alot of our goods from studio. but we recently bought a lap top. fro £89 down from £299 we found that the letters came up as numbers and numbers came up letters in all not working at all. we can not speak to a human being ..so we have tried to get return refund by way of WEB CHAT what a total long drawn out nightmare that was ..and after sending them e.mails letting them know we dont have a printer. we still have had no help from them .......they dont have a customer service number so as pensioners we are out of pocket to the sum of £89.. our credit limit stands at £1000 and they are always asking us to use it but would be to reluctant as there is no human HELP if things go wrong ps.. they will say they can not find our order number u watch .........now the 30th october they are stalling on the return and refund saying they need a photo of the lap top even after they know my order number can you believe it ! stay well clear of studio all beet treated terribly with no phone / human contact looks like we have lost £89.00
Helpful Report
Posted 1 year ago
I placed an order, within 5 minutes, received an email saying out of stock, on day 20 still no refund all I keep getting told be patient, terrible service
Helpful Report
Posted 1 year ago
I orderd on 12 September items never been dispatched as always have an email when it is I have been messaging and emailing told them I don't want the stuff now has been far to long for delivery and I was the stuff removed from my account as paid the balance what I owed and want to close my account as you can know longer speak to anyone and I am not paying for what I have not received and I bet they will have the cheak to add interest on my next statement for money I don't owe
Helpful Report
Posted 1 year ago
Placed an order 21 days ago, still recieved no update no delivery. The customer service is shocking on chat and they tell me they don’t have a complaint procedure. They have told me 3 times it has been dispatched and then say it is going to be dispatched. Shocking, won’t even issue a refund
Helpful Report
Posted 1 year ago
Ordered 13th October, gor acknowledgement email same day and payment taken from bank, since then nothing! I've tried to contact through live chat but only a bot to talk to who states they can't locate my order/details!!!! Haway studio get your finger out this is unacceptable, I've no goods for which I've been charged and can't get to speak to anyone about it! Blatant fraud in my eyes, taking money and not supplying goods!
Helpful Report
Posted 1 year ago
I ordered my products a week ago ..and only recieved one email to confirm my order and that they had taken the payment. Since then nothing my order doesn't even say processing.I contacted them on FB messager and they tried to fob me off with saying there ordering system has changed and orders are delayed.Still doesn't explain why the communication via email is poor, I don't have any hope I will recieve my order any time soon really not happy .
Helpful Report
Posted 1 year ago
Undelivered item Emails ignored Online chat cut off Evrie wrong tracking number No human to talk to Never ever use again Thieves!!!!!!!!!!!
Helpful Report
Posted 1 year ago
Ordered an item early September, the item was damaged, therefore I returned the item & kept the receipt, 15 days later, studio deny all knowledge of receiving it back, yet tracking states it was handed back 2 days later to the recipient. 10 emails later & I'm going around on circles, thet keep asking for the same information & I have sent every bit of information several times. In 5 days time I can proceed with chargeback.
Studio 1 star review on 18th October 2023
Helpful Report
Posted 1 year ago
Waited over a month and still missing 3 items from my order yet studio refuses me a refund or replacement! Is this legal?
Helpful Report
Posted 1 year ago
Bad bad bad !!!! 3 weeks ago I placed an order I’m still waiting No information given Refused my request to cancel the order Staff rude beyond words AVOID AT ALL COSTS
Helpful Report
Posted 1 year ago
Studio no more customer service appalling wait on refund l9st parcel can't get speak anyone contacted through e mail and live chat even phoned orderliness was fobbed off by foreign man who took my number to get rid of me said supervisor would call back my back end been with company for years will now be writing and calling The Ombudsman my account will be closed for good never ever again
Helpful Report
Posted 1 year ago
I would love to give no stars at all, but it is impossible. Customer Service is trained to gine you standard answers but NO solutions. Whatever you ask the answer is 'Please allow more time'. The company does not deliver it time and refuse to cancel delayed order, even it has not beend even processed after three weeks. Orde was placed on the 18th of September and proceed on the 12th of October, when the delivery was two weeks.Since I started asking for cancellation on the 7th of October it has been a week of 'please allow more time'. Then I managed to cancel my order with the delivery company and now Studio.co.uk has no idea when they will refund me. They have no complaint policy, did not allow me to fill in complaint. Did not specify when the order will be actually cancelled. Can't tell me a timeline when the refund wil be processed e.t. DO NOT USE you can't rely on this retailer to do what they say they will.
Studio 1 star review on 14th October 2023
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Posted 1 year ago
Studio is a scam. Ordered a picture frame from their website, like nearly a month ago and I'm still waiting for it. No customer service number, no way to contact them. My money was stolen!
Helpful Report
Posted 1 year ago
PLEASE, PLEASE, PLEASE, DO NOT ORDER FROM THIS GANGSTER COMPANY. I placed an order online for a wardrobe and a dressing table. 2 weeks on, and I have had no correspondence from the company and nothing to say the order is even being processed, I'm not sure if the order will be delivered or not. I have tried to contact customer service which is difficult in itself. Eventually I got through to a web chat and I asked to cancel the order. They have refused to cancel the order as they state that they are allowed 21 days to get the item to me. 21 days for an item to be delivered is totally unacceptable. I asked to be transferred to a manager but was told that they couldn't transfer me. This company will not cancel your order or issue you with a refund. Please be aware when you place an order with this shabby company.
Helpful Report
Posted 1 year ago
I was told to wait 14 days for my order, 21 days there was no delivery so I contacted the webchat. They had no ETA for my delivery and just told me to "wait longer." Another week later I complained again and they had the same response. When I complained a third time and asked them to cancel the order they said they couldn't and wouldn't put me through to a complaints team. To this day I still don't have the order and whenever I complain I am just told "wait."
Helpful Report
Posted 1 year ago
SCAM Studio I ordered Bed and Furniture For My Bedrrom And Only Got An Email Only confirm The bed And It said Allow 21 Days And Furniture Never Came And they Took My money And Did not Let Me cancel Oder
Helpful Report
Posted 1 year ago
Studio is rated 1.3 based on 1,549 reviews