Superdrug Reviews

3.1 Rating 420 Reviews

51 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.1

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Superdrug deliver? How long does Superdrug take to deliver? Does Superdrug deliver on time? How is accuracy and good condition of items delivered by Superdrug?

Returns

Customer Service

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Does Superdrug deliver on time?

Helpful Report

(3 weeks ago)

Greater than 39% of reviewers feedback is Superdrug normally delivers on time.

Helpful Report

(3 weeks ago)

25.00%

Industry Average

“ Worst customer service. Late delivery of products and offered beauty points equal to £2 despite saying I don't have a beauty card. Mainly self-interested company with no customer care or support in place. ”

- Natasha

Superdrug Reviews

Delivery - Slow