Superdrug Reviews

3.1 Rating 412 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

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How quickly does Superdrug resolve customer queries?

Helpful Report

(1 month ago)

Greater than 46% of reviewers feedback is Superdrug takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

76.19%

Industry Average

“ Superdrug made me happy because I was at a loss to find the items l wanted in the Chester shop then along came Tony. I told him the items I wanted and he explained that special offers were on them and went and fetched them to me.Excellent customer service. ”

- Max Cohen

“ Fantastic customer service very attentive staff always helpful ”

- Anonymous

“ Today Laila at the Islington stored served me and not the first time she is so helpful always there to help and with a big smile on her face excellent service 👍 ”

- Sharon Garney

Superdrug Reviews

Customer Service - Good