takealot Reviews

Name: takealot
Rating: 2.53

2.5 Rating 570 Reviews

38 %

of reviewers recommend takealot

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Metrics

2.5

Based on 570 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 27th January 2025

Anonymous

takealot 1 star review on 10th November 2024

Fasigh

takealot 1 star review on 25th October 2024

Anonymous

takealot 1 star review on 25th July 2024

Anonymous

Anonymous // 01/01/2019

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“You should have a relook at your delivery company. Listening is a skill. Secondly you cannot cancel orders without the customers permission”

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Posted 4 years ago

“Ordered an air fryer from them. Delivered on time. Great company”

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Posted 4 years ago

“Ordered an air fryer from them. great product. Great company”

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Posted 4 years ago

“Made my order on 18 July and I was told I'd get it on the 23rd of July, my delivery didn't arrive they postponed every single day after that... They always reschedule... They aren't informative... The always make excuses... Their service is bad... I wouldn't recommend this service to anyone...”

takealot 1 star review on 26th July 2020

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Posted 4 years ago

“I placed an order on the 12th July and received sms notification that it would be delivered on the 17th July,never received the parcel only to find out through their tracker that my parcel has been delivered. When I emailed them the Fast n furious contacted me to confirm that my parcel was in fact delivered . Later the delivery guy informed that he delivered the parcel at the wrong address and the contents of the parcel have already been used. I've emailed Takealot several times in the last few days and I got no response or update about my order and when to receive it or the refund. I'm disappointed with their appalling service and together with Fast n furious.”

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Posted 4 years ago

“I used to sing praises about takealot I am very cross with them now. My order made on the 14th of June never arrived apparently their courier service in East London failed them and returned the parcel back. Guess what after contacting takealot several times with my airtime I was credited the money expected to buy again in July and guess what I have to also pay R20 more than the one I ordered same products and have to wait till August to receive those items.”

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Posted 4 years ago

“WORST SERVICE EVER!!! A few weeks ago I ordered Sophie Moda computer glasses off their app. I selected the gradient pink which I liked the most. Two weeks later I got confirmation that my glasses have arrived at the Brackenfell pick up point and I can collect. Instead of the gradient pink glasses there were a light pink glasses in the package with the gradient pink sticker on. NOT WHAT I ORDERED! I immediately logged a replacement and requested that it be replaced with the gradient pink that I selected. I got an email from Oscar saying that they no longer have stock of the item. I then requested that it be replaced with the floral glasses which I also liked and Olivia Stanford confirmed that this can be done. Two days later I get an email from Yaseen Arendse confirming that they cannot do the replacement and will have to credit me I then phoned their call center and spoke to Thobela Nkwali who confirmed that she will log the request for the replacement with the floral glasses because Olivia made this promise even though it was not their policy and will ask that they speed up the delivery since I waited two weeks just for the wrong glasses woth no phone call from the takealot team to confirm if they can replace my order with something else. After this phone call I got an email again from Yaseen Arendse confirming that they will process the replacement as soon as the returned item arrives at their depot. Yesterday I received an email that my account has been credited which essentially means I now have to order the item again, and wait another two weeks for the glasses. It will be 5 weeks then from the initial time I ordered. PATHETIC SERVICE And they clearly don’t know what’s going on or communicate properly internally as they are constantly giving conflicting responses.”

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Posted 4 years ago

“Hey sorry for saying this but I went for a job interview and this is the 8th time I'm here they not very organised to be honest it's a up and down I'm wasting so much petrol and all they saying is we sorry and come back tomorrow wtf”

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Posted 4 years ago

“I have been ordering items from takealot for many years. Every item I received was in perfect condition and I received it at the dates indicated by takealot team. I will continue ordering from takealot in the feature. Highly recommended. I just wish I could review each item I received to submit and show my appreciation.”

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Posted 4 years ago

“I have a problem that my package is late. Takealot will have to stop using Fast and Furious as a courier.”

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Posted 4 years ago

“Takealot your employees are dishonest and your service is shocking. My order has been delayed. What should have take 2 days as per your IVR is now cancelled? How rediculous! We are still waiting as per Mr Fareez April said we will get it (we called this morning at 8:22am. Now our order is cancelled? We do not want our f#### order cancelled. There is medical equipment and specials ontop of all the rest that should have been delivered last week that is needed at my address. Make a plan, get a manager to call me like i requested more than once. Show some respect. Your delay has now caused me to suffer. I have asked for a manager to call me more than once. I expect this for that to be honored at least?! Call me as requested. Subject of request : Fareez April (Takealot.com)”

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Posted 4 years ago

“Spoke to Craig Gordon, well done his service is exceptional and replies quick.. He deserves a Bells but Cyril ....”

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Posted 4 years ago

“During the three years that I've been purchasing from Takealot, their service has been amazing! Thank you Takealot!”

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Posted 4 years ago

“I ordered a bucket & mop which was delivered. I logged a return, the courier called beforehand to say they were coming, they collected, the return has been authenticated and logged but NO refund. I have dealt with 5 different people in the returns department, emailed, called but NO communication from them. I have spent hours trying to get my refund. Never again will I use Takealot. Dissappointed and angry!!”

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Posted 4 years ago

“I wil never recommend Takealot for anybody, most excuses ever.....still no parcel after re schedule and re schedule.. and re schedule for delivery, wait at home like a fool.....very very bad service also i read more bad reviews i hope you give attention for your bad services before its too late.”

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Posted 4 years ago

“takealot is just that they take alot and give back nothing. this needs to come to the attention of someone who can do something surely? sent a product back lost nearly R5000.00 and no end in sight. please people DO NOT USE takealot they will eventually take everything.”

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Posted 4 years ago

“scam ordered a product almost a month ago 1st time they lost the package then they gave me a replacement order now the replacement order has been misplaced two times showing up at the wrong courier facility and after i received an sms that the package would be delivered the next day it somehow never showed up how can that be possible? do yourself a favor and don't order from this scam site go to the shops and buy what you need or just use amazon”

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Posted 4 years ago

“I am writing this review for two reasons: 1. In the last attempt, before I take legal action to get my money back or my order delivered from Takealot. I also know that they do not care about the reviews written here, but one has to try everything to at least get your money back or your order delivered. 2. To warn people about spending their money online at Takealot. My warning: Do not buy from Takealot! Please spare yourself the loads of drama. I bought R3500.00 worth of goods. Firstly they just cancelled one of my items and decided to keep the money for "any further purchases" without my consent. Then, after a heap of emails, I at least received that one item but the rest did not arrive. Then two weeks later, after a lot of emails, another item arrived. Then nothing. The rest of my items disappeared completely and it stated on their website that it has been delivered and signed for. Then, in email after email I was promised that it will arrive on a certain day, the dates kept changing and my goods never arrived. I still do not have my goods and I did not get a refund of approximately R3000.00. Takealot loves taking your money, and a lot of it, without supplying the goods. Spare yourself a lot of tears and frustration of sending email after email begging for goods you already paid for and being lied to about delivery dates. They keep you under "house arrest" as they keep giving you delivery dates, you wait and no one arrives with your order. DO NOT BUY FROM TAKEALOT. IT IS A TERRIBLE COMPANY WHO DOESN'T GIVE A DAMN ABOUT THEIR CUSTOMERS.”

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Posted 4 years ago

“Returned an item to takealot that was defective last week. Yesterday I get an email from Takealot stating that my return has been concluded and my account credited. Upon checking my balance I saw it was 0 despite their email informing me that they have credited my account. I immediately sent an email and the only response I got was they have escalated to the relevant department and will get back to me as soon as feedback is received. I would think twice about doing business with them in the future.”

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Posted 4 years ago

“The delivery man was rude by putting the phone down in my ear and swearing at my husband and myself. I'm scared now as this person know where I stay especially after his altercation with my husband. He refused to deliver our order today and said that someone else will deliver it tomorrow even though I told him I will not be at home tomorrow, he simply said it's not my problem. I always place a monthly order at Take a Lot but will think twice before ordering now. I tried to call the customer call center and after about 15 minute of waiting I could not lodge my complaint. Not only do Take a Lot employ rude employees but their customer call center is another down point.”

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Posted 4 years ago

takealot is rated 2.5 based on 570 reviews