Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 693 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with anything I have bought from Toolstation - however I had to return an unwanted mouse repeller this week. I was served with a smile by John in Tonbridge and in minutes was refunded. I wish all salespeople were as amiable as he was - thank you Toolstation.”

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Posted 4 years ago

“Toolstation Sleaford Lincs. Staff always very helpful and since recently opening feel like I need to go almost on a daily bases. Lucky for me it is very conveniently located.”

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Posted 4 years ago

“Excellent staff. Always prompt. Definitely use all the time”

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Posted 4 years ago

“If I could give a zero I would, store in Barry is a joke,paid for items but one item was missing from order manager told me I couldn't have items that arrived until all the order was complete even though the electrician I booked was due the following day (goods turned up 2days later than date shown for pick up after I paid ) I told the manager I had paid for them so legally they were mine he then disappeared for more than 30mins and said I can't let you have them as it messes up my stock levels, How I've paid for stock,stuck to my guns and after an HR he eventually let me have my order and wrote on receipt one item to collect ,we them had lock down oh my days I then went to pick up missing item which I did not need but couldn't have a refund, so on Sat I went back with said item plus receipt and asked for refund again off he went with the phone came back with receipt and said you've been refunded I asked how as I have item and receipt as the queue by now was big and he wouldn't listen I left,has no CS or management skills and definatley no common sense ,I now have 3items receipts for and don't need them....will never shop here again...explains huge queue at Screwfix opposite where you always get a great service!!!!”

Helpful Report

Posted 4 years ago

“Amazing service, quick and easy. Staff are very helpful and friendly. 5 * all the time. Keep up the good work guys and girls.”

Helpful Report

Posted 4 years ago

“This company time after time out prices and performs the competition, the staff are helpful and during the Covid 19 pandemic they have exceded all expectations. Stock levels are good in all branches, of which I use several on an almost daily basis.”

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Posted 4 years ago

“Because of Covid 19 Plus all the great weather in May I have like others spending time in the garden. So I have been after a small sprinkler, Hozelock plus round garden sprinkler fitted the job with good reviews, but they were like gold dust, so I ended up using a hose reel however I was on the lookout for one and Sleaford TS got some in plus my hose pipe split after many years of good use and they also had the one I wanted which was also the only TS that did in my local area (Lincoln) so of to Sleaford to collect my Click and Collect. Thanks Sleaford for the easy pick up”

Helpful Report

Posted 4 years ago

“A product has been delivered 3 times and on each occasion was found to be damaged when opened. On the 4th time phoning back to advise them of the damage I was told that they could not help further and hung up the call. Now I cannot get through and zero response form emails and tweets. Toolstation have my money and do not seem interested in replacing the damaged item.”

Helpful Report

Posted 4 years ago

“Absolute rubbish service to a long standing customer who has now learnt his lesson. Refused a refund unless I went to the store to collect cash and take the item back. I did as requested but Toolstation then refused to take back the item (miiror light) because it was too large to fit in a refund tray for which Toolstation have determined a size for (No advanced warning). So again, now refused a refund until they collect it from me which is a complete reverse from saying I had to take it to the store - and gues what?...I then have to go back to the store to get the refund. Shame on you Toolstation, you are a disgrace and my view is that you are capitalising by retaining cutomers money for months simply because you have not enough staff to process refunds due taking advantage of government funding and reducing staff levels that would help customers refunds but keeping those that process sales to benefit you. Screwfix service has been quite the contrast and that's where my future business shall go.”

Helpful Report

Posted 4 years ago

“Needed 4 nine inch angle grinder metal cutting disks today for my brother in laws machine; major metal fence removal project on the go! I hadn’t used Toolstation before but as all the usual stores that I use (Screwfix, Homebase, etc) didn’t have any I dropped in to the Sleaford store. Very helpful staff found the disk that I needed, which I bought, and although they had only one in store, they gave me the catalogue and advised me to check the on line site to see if any of their other local stores had 3 more. Subsequently I registered on line and found that the Newark store had 3. Ordered click and collect which was very easy to do, drove over to Newark and collected the 3 disks; job done. Bottom line is that the excellent customer service in Sleaford prompted me to look further at purchasing from Toolstation; well done Sleaford Toolstation, I will certainly use you again for my DIY kit needs.”

Helpful Report

Posted 4 years ago

“Very happy with Click and Collect at Stirling yesterday. Polite and friendly service.”

Helpful Report

Posted 4 years ago

“Total scam artist Ordered and paid but no delivery no confirmation of order Tried to get refund and guess what no refund yet (nearly a month. Tried to get refund via PayPal but PayPal is protecting the large companies I then reported to bank I finally got to speak to their so called customer service and the amazing thing happened They(Toolstation) actually said that if I close all resolutions (so that Toolstation does not get marks against them they will give me my money back That is blackmail I have been advised by my bank to report them to ACTION FRAUD IF ANYONE HAS OR IS HAVING SIMILAR PROBLEMS CONTACT THEM IT IS TIME THAT THESE LARGE COMPANIES ANSWER FOR THEIR ACTION ACTION FRAUD TELEPHONE NO 0300 123 2040 Still waiting for refund PLEASE DO NOT USE THIS COMPANY”

Toolstation UK 1 star review on 21st June 2020

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Posted 4 years ago

“Excellent prices and great customer service!”

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Posted 4 years ago

“Toolstation Whitehouse Ipswich this morning, service on click and collect was dreadfully slow. The first two customers who were served when I arrived took between 5 and 10 minutes each to be served. So much for quick collection. I was fortunate and waited what felt like half an hour, by the time I was being served the queue had doubled in length. Staff your stores properly or I will be back to screwfix.”

Helpful Report

Posted 4 years ago

“Fuming with this company that have costs me heaps in extended labour costs. Ordered several items last week under the belief it was next day delivery (as stated all over their website). A week later they still havent despatched. Happily took my money but unable to respond to messages. Have been completely ignored. Incompetent liars that I will NEVER shop with again and would advise others to avoid”

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Posted 4 years ago

“Another no fuss service from the Ross on Wye team. Well done guys.”

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Posted 4 years ago

“Re: QWW373395622 Part delivery received today 15th June Waiting for Wood Protective Treatment 5L Dark Brown - (41022) Unable to contact them, project on hold now”

Helpful Report

Posted 4 years ago

“I have been lucky enough to be working during lockdown and have great service and attitude from the staff at the St Albans throughout. Thanks”

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Posted 4 years ago

“Excellent customer services. and very friendly staff.”

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Posted 4 years ago

“An excellent company with fantastic customer service. Great products at great prices. No quibble refund from any issues. You only have to spend £25 for free delivery.”

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Posted 4 years ago

Toolstation UK is rated 3.7 based on 693 reviews