Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.53

1.5 Rating 1,304 Reviews

13 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,304 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 13th December 2024

Sian

Vestiaire Collective 1 star review on 11th December 2024

Leane

Vestiaire Collective 1 star review on 21st November 2024

Iggy

358

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible company, don’t use their site”

Helpful Report

Posted 1 month ago

“I had nothing but unpleasant experience with this platform. Customer service is non-existence, almost always took a day to respond without fixing the issue. Most recent experience being I had opted in the campaign with 4 listings only to shockingly find out they dropped price on two of my most expensive yet popular listings without my consent but not the 4 listings I had opted in. Customer service kept saying there’s no way to change price on their end and asked me to patiently wait until the campaign is over by end of October. This is hilarious and I even doubt if they intentionally dropped price on these two most expensive yet popular listings. Asked for an email address, nothing, asked to hav the ticket transfer to higher management, nothing, just the same incompetent agent replying back to you like a robot every 24 hours without actually actually understanding the issue at hand. Frustrated and disappointed!”

Helpful Report

Posted 1 month ago

“Absolutely horrible company. I'd give them a NEGATIVE 5-Star if I could. I have been a successful eBay seller for over 15 years and have sold over 25,000 high-end items with 100% feedback and Top-Rated Seller status. I wanted to try Vestaire as a seller so I listed 2 items to test (2 brand new high-end jeans with tags. Regular price $200 and I listed for about $60) 2 days later my account gets suspended for "suspicious activity" After 3 weeks of emails they cannot be specific on the reason and refuse to reinstate my account. This is like throwing someone in jail and not telling them why. Something very fishy about this company.”

Vestiaire Collective 1 star review on 13th October 2024

Helpful Report

Posted 2 months ago

“Sellers, beware! There's no real seller protection on this site, making it a scammer's paradise. The customer service is terrible and fails to provide any clear answers. The color is merlot the only option for posting the it was burgundy which is a shade of merlot”

Vestiaire Collective 1 star review on 12th October 2024

Helpful Report

Posted 2 months ago

“I hope this company is closing down soon they should not be allowed to operate, its just a scam”

Helpful Report

Posted 2 months ago

“I have to say I am totally appalled, I sold a dress, the buyer apparently fancied herself a UK size 10 (I did mention it comes smaller and would be more suitable for an 8) and managed to rip the hook and eye feature and bust a seam, the dress was returned to me not only with the damage (it can be fixed but why should I pay to fix it) but also reeking of a very strong perfume, which is seriously not funny since I am asthmatic and don't wear perfumes. I tried to get in touch with Vestiaire, the emails via the webform do not go through, chat initially responded then when I requested that they might switch off the direct shipping and fix the problem with mails not going through, George, who apparently is customer service simply stopped responding. Sellers, if you do sell with Vestiaire, you are on your own, maybe I should consider myself lucky that I got at least my item back and not a pair of old socks. Customer service helping you? Don't kid yourself”

Vestiaire Collective 1 star review on 11th October 2024

Helpful Report

Posted 2 months ago

“An item was picked up from the parcel shop, the buyer confirmed she loves it, 2 days later apparently my item is still awaiting pickup, I try to email them, I don’t get a confirmation email, I try again, again no confirmation email so I do chat, grudgingly, expecting the worst and guess what, I was not disappointed. The item was finally marked as delivered manually, I had this with DPD before but I brought up the issue of direct shipping and possible fraud, apparently they always have your back and not to worry. I mention a technical issue and I tried to mail them, Kimmy aka customer service tells me I should change my email, I tell Kimmy I get the notification that the item is awaiting pickup by the buyer without a problem I just can’t get an email to them and never get a confirmation, Kimmy then goes into the “clearing cookies” spiel, as somebody who works in IT, total nonsense, because cookies have really nothing to do with them not confirming and it’s a problem on their side, that the form they use has a glitch as it seems a problem that happens periodically. I asked to let the tech department know and explain the glitch and that on every forum people complain about it, I check and send several screenshots of people encountering the same technical glitch. The most likely reason would be that it overloads and can’t handle the number of requests. Kimmy wants a screenshot of the technical glitch, I tell Kimmy that since the glitch is on their side, my problem is that I don’t get a confirmation email (Kimmy agrees I should) so how can I take a screenshot of something that shoul happen but doesn’t happen? Then hours pass, Kimmy seems to have disappeared, so much for not leaving people alone… You have to laugh. Honestly you could not make it up, I’m thinking call centre somewhere in Asia, a few pre programmed replies, but the people seem to have no idea, very little training and don’t even seem to know how to get in touch with the relevant department.”

Helpful Report

Posted 2 months ago

“I’m certain the Saint Laurent coat purchased was counterfeit. What passes for “very good” condition is a joke. No returns. Buyer beware indeed.”

Helpful Report

Posted 2 months ago

“Sellers, don't risk it! Their direct shipping method is rife with frauds, I sold an item that was really expensive and worn ONCE quite cheaply, the buyer decided to report an issue, I requested several times from Vestiaire to get to know what the issue is, as it would not be the 1st time that somebody claims there is an issue because in reality it doesn't fit or they figured they can't afford it. The mail via their website don't go through (excellent customer service and upkeep of the webpage) so of course I don't get a reply, so I will have to try and talk with their webchat, which is a total and utter nightmare. This scam company should really be taken to task, they have no customer service!”

Helpful Report

Posted 2 months ago

“I didn’t get paid for the item that was noted as delivered in the shipment status. Now Vestaire claims that it was not delivered and the item got lost. They are “looking into it” for more than 3 weeks now! The boots were never worn! I want my boots back or my money!”

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Posted 2 months ago

“I have the same problem with vestiare like Geert!”

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Posted 2 months ago

“It has become absurd, a buyer can claim an item is not as described, send pictures without a stain but claiming there is a stain, they can return, despite the fact there was no stain in the picture, they even get 7 days to return, so that gives them time to wear the dress to the event they "borrowed" it for. If you google the names (they tend to be from Nigeria) and the addresses seem to be rather dodgy, not where you would expect an expensive item would go to, twice I got something else back and Vestiaire is not interested. I guess they need a new scam as the "Prince is trying to get money to you, please give us all your information" doesn't work anymore”

Helpful Report

Posted 2 months ago

“There was a problem with delivery, however the item was then delivered the next day to the buyer, which is clearly visible through the tracking, however in the meantime Vestiaire cancelled the order, claiming the item will be returned to me. I told them the item wasn't returned to me but delivered to the buyer the next day, I would like my money. Now those idiots at customer service tell me that the buyer doesn't respond to them, of course not, Michaela Boden in Blackpool wants to keep the dress for free since Vestiaire have refunded her, so she is dodging their emails and calls. Their reply is the same round about BS, about letting them know! WHERE IS MY MONEY VESTAIRE, I sent the item, it was delivered, you made the mistake, pay me!”

Vestiaire Collective 1 star review on 3rd October 2024

Helpful Report

Posted 2 months ago

“I sold an item and shipped the Jimmy Choo boots the same day, the item was apparently lost by the carrier, I kept sending them all the info, now over a month later on the 30th of September they finally confirmed the carrier lost them. Since then they promise me that I will get paid within 24 hours, so far 3 days have gone and I have not been paid. Seems 24 hours with Vestiaire are different than 24 hours, every day when I check my account the date changes but it is still "You are going to be paid within 24 hours" - that was promised on the 30th of September, the 1st of October, the 2nd of October and now the 3rd of October. This is absurd”

Helpful Report

Posted 2 months ago

“Bought an item with awful smell, contacted customer service. Initially Vestiaire said they would issue return, but they did not issue me a refund and simply listed the item. Very disappointed. Just lost money for no reason.”

Helpful Report

Posted 2 months ago

“I had a very unpleasant experience. A friend suggested me to buy a bag from them. I paid it and in a short time my account was suspended and I could no longer access anything”

Helpful Report

Posted 2 months ago

“Hi I am a seller at VC but I got deactivated because apparently I don't sell Louis Vuitton or Chanel. Is that what your policy is when sellers come onboard? You de-activate them? I never heard of a platform that deactivates and blames sellers for not selling enough. What kind of a company are you? I have been selling on Vestiaire Collective for 3 years, all of a sudden I get an email from them saying that I barely sell and to knock on their door when I have Louis Vuitton or Chanel to sell? If I am not selling enough that's because your marketing team is not bringing enough traffic to your site. Ebay, Amazon, Poshmark, Grailed, Vinted I have been selling with them for years, not once have they deactivated my account because I don't "sell enough". All these platforms Ive mentioned above work with the sellers in order to be successful in selling. All Vestiaire Collective did was degrade me as a seller and blame me. Are you kidding me? On top on that you claim you are all for the environment and you stopped selling pre-owned items from Zara and H&M because they do alot of waste...... How ironic? You allow sellers to sell Louis Vuitton and Chanel but does everyone know that these high end luxury companies burn all their previous stock so no one like TJ Maxx or sellers can have any discount access to them? These high end luxury companies burn all their inventory, is that good for climate change then????”

Helpful Report

Posted 2 months ago

“I just bought a “Louise Vuitton” purse .it is FAKE no serial number and I sent it back and they don’t want refund me, be aware from them , the worst company ever”

Helpful Report

Posted 2 months ago

“I will never use Vestiaire again - consistently the worst customer service. Both Vestiaire and sellers only look out for the seller rating not to be affected, if you ask to cancel an item within a few hours of order as the listing is misrepresented - you are on your own. The seller won't cancel as it affects nor the customer service will cancel. So, even if I am able to return the item for free as it's a professional seller, noone will help, they rather go through shipping the item, then having it returned --> I will never shop and Vestiaire lost a customer that spends thousands.”

Helpful Report

Posted 2 months ago

“I was planning to buy an item with Vestiaire, but their sub-charges for delivery to the US were totally enormous, even VAT on 2nd hand goods, I did a reverse search and found the same item on eBay (I assume the same seller) much cheaper, even the delivery charge is less than half the price of what Vestiaire demands, I don't have to go through their annoying and frankly absolutely useless verification and pay for it, in short on eBay I paid $7 sales tax, no import duty as it is a preloved item, $25 for shipping, on Vestiaire I would have paid $245.68 for the same item that I bought for $131.43 on eBay. ALWAYS use reverse Google search of the pictures and skip Vestiaire whenever you can as they are not honest with the import duties and overcharge massively, unlike Vestiaire, eBay actually also has a real customer service you can reach.”

Helpful Report

Posted 2 months ago

Vestiaire Collective is rated 1.5 based on 1,304 reviews