Name: Vestiaire Collective
Rating: 1.52

“I am extremely happy with my first purchase on Vestiaire. The dress is exquisite and in perfect condition. The parcel arrived quickly and I highly recommend this platform. Can’t wait for my next find. Thank you!”

Helpful Report

Posted 2 years ago

Dear Francesca, We thank you very much for taking the time to share your feedback with us ! We wish you a lovely day ahead and really hope to see you again really soon, The Vestiaire Collective team

Posted 2 years ago

“I had joined to sell some high end items I do not wear anymore, I was pestered in private messages to sell even lower (the price was already about 15% of the retail price) to the point where they can't make offers that low, when I declined I got abuse of the worst kind, but the wake up call was when I tried to sell some shoes, there are fetishists waiting for the type of shoe that meets with their preference and then they will send you messages to send them pictures of the item being worn and how you should wear the item (I am sorry, but the suggestions were more suited to OnlyFans or a pornographic website) to a telegram account. I pointed out quite clearly that I want to sell items, all items are clearly pictured, from all angles, I am not interested in providing "inspiration" to a fetishist and that this is the wrong venue to get kicks from, apparently I am now a totally uptight b.... and should go and f... myself as I am sad and intolerant, apparently not willing to be a piece of meat for every weirdo to jack off to is quite horrible. I can do without that, thank you very much! Not really the experience I expected, deleted the account!”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. Your feedback is precious to us, as your safety is what we value the most. The conversations you have had will be verified, so that appropriate action is taken towards members that didn't comply with our Buyer-Seller chat rules. We thank you for your understanding. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Very accurate and good deal”

Helpful Report

Posted 2 years ago

Dear Jean, We thank you very much for taking the time to share your feedback with us ! We wish you a lovely day ahead and really hope to see you again really soon, The Vestiaire Collective team

Posted 2 years ago

“The worst customer service ever! They try everything not to offer after-sales services. They don't even have a call center number. I had several very negative experiences. They lost my items in the shipping. Bought a very expensive piece of jewelry it wasn't shipped for one month. The information on it was wrong they promised a $100 voucher code and didn't honor it. Not reliable, and platform to buy or sell!”

Helpful Report

Posted 2 years ago

Dear Member, We are getting back to you regarding your recent experience with our platform. Upon verifying your queries, we kindly inform that our team shared with you the expiration date of your $100 voucher. We however could not locate your request postal litigation requests regarding the lost items you have mentioned. This is why we invite you to contact us right below and provide with your item references : https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. The Vestiaire Collective team

Posted 2 years ago

“I contacted you several weeks ago, item 27318984 is wrongly listed as a lace up shoe, all your lace up shoes are flat! The Ghille shoe from Vivienne Westwood is a HEELED ANKLEBOOT, actually a very rare shoe that is a collector's item Several weeks ago I contacted you about that, I got the reply that this will be changed (I have no idea why it was put as a lace up, since I did not and all the lace ups on the site are FLAT shoes) now it is still listed as a lace up, aka a flat shoe, where nobody who will look for this shoe will be able to find it. PLEASE LIST IT AS AN ANKLE BOOT This is getting a bit ridiculous! Also a Burberry handbag (25602777) I sent with the delivery service you picked for me, Evri (I shudder every time I am forced to use that company) shows clearly as sent on the 18th of October, it hasn't arrived, the buyer and myself have contacted you since the item still shows as "in delivery", I received several messages, had to provide confidential documents such as ID, send it in an email (what a risk) the slip I got from the shop (when the confirmation that it has been sent is in both the account and the tracking) a description of the parcel and the dimensions and the parcel shop where it has been dropped off, there has not been a delivery attempt, the buyer still had to provide her ID and a handwritten letter, we are both getting messages that you are looking into it and to reply if we have any questions, in fact we should not hesitate to contact you, when I did to check. I got told to not reply (so why offer to contact you in the 1st place?). It is very disappointing for the buyer and the seller when items get lost, Evri is unfortunately rather famous for losing or damaging parcels, however it is a delivery service Vestiaire forces on the buyer and seller. The buyer like me had no choice in the delivery company, the buyer said she would not have picked Evri, nor would have I, but we were both not given a choice. The buyer had let me know she wanted it for an important event, that is why I went and straight away sent it the same day, that day was the 18th of October, so on the 10th of November, there is no information, despite your claim that delivery takes 2 to 7 days. I am sure you are going to reply with the contact link, as I have seen you do before, unfortunately, so far it was rather useless as I only get an auto reply or promises that then are broken! This is really not what I would call customer service. In case you are serious about your claims that you are interested in circular and sustainable fashion and working for the planet, why would you use a company like Evri, not only they are unreliable, they are also famous for exploiting their staff, almost impossible to get a hold of (you can't get in touch with them and get basically fobbed off by a bot - if you have used the label, you do not have the post code of the buyer and can't actually check the delivery status in detail, if you do ask the buyer for the post code, you or the buyer get blocked in chat). I don't can't speak for all your sellers or buyers, but I am selling items I bought myself for a lot of money for very little (btw your cut increases all the time), then get hassled to sell for even less, you offer vouchers but to redeem a voucher I have to spend several hundred, I am selling items I spent a lot for on the site so they get a 2nd life, because what I get for them once you have taken your cut, is actually very little. I would expect a little bit of customer service for that, a delivery company that is reliable, and especially since you are using ethics as an advertising slogan, not a delivery company that is ethically more than questionable and exploits their workers with horrendous contracts. I can't even blame them if items "disappear" since Evri pays below minimum wage and forces the workers to do inhumane shifts, the labels have the Vestiaire name on them, flagging it as a designer item, especially if carefully packaged, that can be easily sold anywhere. Working with a company as exploitative and unreliable as Evri is not a exactly a good look for a company that makes a bit deal about their sustainability report and even has a manifesto. The good press you are getting has to be taken with a pinch of salt, since Conde Nast is one of your investors, it seems fairly clear that their publications will give you good articles, to protect the 20 million dollar investment in Vestiaire!”

Helpful Report

Posted 2 years ago

Dear Sian, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Don’t purchase anything from Vestiaire Collective. It is scammer!!! I purchased bag and then they said the seller canceled they going to refund money back. I paid $2,544 and they gonna refund me 2340!??? Where is my $204. *I still did not get money back*”

Helpful Report

Posted 2 years ago

Dear Jimmy, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Very unprofessional, user unfriendly platform. Undeveloped, from the seller's point of view the platform is absolutely useless. It is very unfortunate that there is no more Tradesy. As a seller I'm leaving this platform and keeping my online retail store on other platforms.”

Helpful Report

Posted 2 years ago

Dear Svetlana, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I never received and item, the seller confirmed that she got it back. I am try to contact customer service and it’s impossible. There is no direct email, need to go via their website and the suggestions to connect is impossible.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“They stole my money - order no 26660443. I received the saddle bag with a huge defect in the front of the strap (flap) bag, it was cracked! The bag was supposed to be new (never worn)! Vestiaire Collective checked the condition of the bag and they sent me that bag. I returned the bag and they accepted it! I paid 15.103,00 polish złoty and they transfered me only 13.672,65 zł! I lost 1430, 35 zł! I was scammed! DO NOT BUY FROM Vestiaire Collective! I'm now refering my case to European Union Consumer Ombudsman. Please do the same!”

Helpful Report

Posted 2 years ago

Dear Marta, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“So far I have confirmed 6 times the availability of my items on the Safari browser for Macintosh, every time the window pops up open again to ask me to confirm, I tried to confirm on Firefox, all of a sudden they claim my eMail doesn't exist. I had this issue in the past, eventually it resolved itself, but it shouldn't happen in the 1st place! The website and the IT is a shambles, I am worried about having sensitive personal information and financial information on a website that is so careless with the IT. Any company relying on online sales does test it with every browser, every OS if the site is compatible, how come a company like Vestiaire doesn't do that? Customer service is plainly a shambles, nobody is ever responsible, meaningless copy and paste replies that show they haven't even read it. Yes somebody will pop up here and make a meaningless comment, pretending that they take the concerns seriously, but the same problems will happen again and again. Frankly I am wondering if I should not exclusively list on other platforms, where they take the IT a bit more seriously, apparently Vestiaire doesn't really grasp what a message such problems send to people who trust them to act as the middle man if they are buying or selling valuable items. I recently sold an item (for much more, I would like to add) with another website who offers the same as Vestiaire, there was a problem with the courier service they used and the item was delivered back to me, I contacted them, had a new label and a solution within the hours and could resend the same item with DHL the same day (yesterday), to the same location Vestiaire uses FedEx, the last time a buyer from France ordered something there was a delay of over 3 weeks. I am sorry but using the cheapest delivery options (I don't even want to start on Evri, the company who seems to lose parcels on a regular basis, or apparently used them for target practice - some of the parcels look they have been thrown out of a plane and then driven over for good measure, you can tell the sender used a sturdy box and packaged well, yet the box is squashed and has foot prints on it) and apparently the cheapest IT, it is not very trust inspiring! I for one will start using other sites more, for both, buying and selling and rethink if I might not delete my account, as the shoddy IT, total lack of interest from Vestiaire to up their service really makes me worried. If items go missing, despite that it shows they have been sent, you have to jump through hoops to get Vestiaire to act, which will happen much later, it would make a lot of sense if they would act immediately, when there is a chance to find out what happened and the person from the delivery firm who handled the parcel might remember, weeks later and having handled possibly hundreds of other deliveries, it's hardly surprising if items are never found and buyer and seller both are waiting to get their money, especially frustrating if you have bought something as a present for somebody's birthday!”

Helpful Report

Posted 2 years ago

“Very nice support. It solves the seller's problem. You can use it with confidence.”

Helpful Report

Posted 2 years ago

Dear Seiichi, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I made a purchase on 28/07/2022, the item was never received. I reported the problem to the Vestiaire Collective, they said they would contact the company responsible for shipping and so far (10/6/2022) nothing. It should be noted that the company (UPS) confirmed that it did not deliver the item. The Vestiaire Collective is not responsible or professional. They haven't refunded me the value of the article so far and they just keep rolling me with emails and emails with no solution in sight. They're nothing more than scammers and I don't recommend it!”

Helpful Report

Posted 2 years ago

Dear Ines, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Vestiaire Collective is a sham. They aren’t able to properly authentic quality products, they lower the price of your items without your knowledge or approval. Listing your item for sale is a tremendous hassle as your item will be denied MULTIPLE times for generic reasons. Also, they take such a large cut of your sales that you really don’t profit. As a buyer, I do not trust Vestiaire. The purchase process takes too long and the communication with the company takes too long. This is NOT a quality site. DO NOT TRUST THEM!! This is your warning. This is NOT a company that you want to fo business with.”

Helpful Report

Posted 2 years ago

Dear Dana, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We appreciate your feedback on your recent seller experience. Our team will focus on the critical brand's aspects during the control phase. As further informations will be requested, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Great communication, items as as advertised, arrived on time, very happy.”

Helpful Report

Posted 2 years ago

Dear Andy, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Tradsey is transitioning to Vestiaire. The site is awful. Products look worse than Tradsey. Poor description and photos. I have credit and would probably let it expire before I’d buy here.”

Helpful Report

Posted 2 years ago

Dear Elise, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Unreliable Expert Team! I purchased the item where the photos do NOT match with the item. According to the photo, there was a brand tag, but it didn't come with it. The texture & color do not match with the photos. Then I found out that the seller listed several similar items with all SAME photos! I've asked for a full refund as it is written on their website that "if we confirm that the seller's description was inaccurate, the sale will be cancelled and a full refund will be issued." I just received an email from VC saying "They have concluded that the item meets the standards of the brand." and they relisted my item. I request my full refund since your team failed in quality control job.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Condition of jewelry items are not listed correctly. Often times items will have scratches or defects that are not stated in the original listing. Also most of the time, seller does not respond to questions about item that is for sale. And it's impossible to get a response if you have a question for Vestiaire Collective. Tradesy.com is so much more reliable and easy to deal with.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here, we'll be glad to help : https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Super experience, happy of my new purchase”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Vestiaire makes up the rules as they go along and apparently their quality control is unable to read. I sold an item, I mentioned small scuffs and supplied 15 pictures in total and 3 exactly showing the scuffs, but apparently their quality control is unable to read or look at the pictures or doesn't know their own rules, or maybe just had a bad day and doesn't give a toss about the rules that are clearly stated and decides there are scuffs. Yes doofus, the scuffs that were pictured and mentioned as according to your rules. I even put a note in where I mentioned that the scuffs were mentioned and pictured, how hard is it to look that up? Seriously, how this company got so big with such horrendous and plainly "challenged" staff is unbelievable, they lie to you through their teeth regularly”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I am a seller and have sold almost 10 things. Payment is slow. CS is bot and it's rellay frustrated to reach if you have issues. The COE, the founder and investors are your people only interested if the profit?? Your commission is not cheap. Is high but your service is horrible and so unprofessional. VC authenticator is lame. Shame on you that some of you don't even know the model of the items. SOP sucks! You people item that is authentic. You people don't even read the description of your item. You mentioned in detailed this item is a complete Set and there is no serial number inside the bag bcoz it is a microchip bag. Yet the rejected and insist you to provide the date code serial number etc. Some of the buyer uploaded only 2 pictures of the item without and proper description yet they approved!!!!! If you are a buyer, you will noticed that the item you like is sold by different sellers. Some has never provide serial number and the photos uploaded has no quality etc, yet they approved 🙄. Where is the consistency here in Vestiaire Collective that claimed they are B what so ever? All your reply is a cut and paste.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews