Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.52

1.5 Rating 1,349 Reviews

13 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 29th January 2025

364

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a review based on all 4 transactions that I had with “Vestiaire” before I hit the delete button on them. All 4 transactions had their own set of issues big or small. My first attempt to purchase from Vestiaire was unsuccessful, because the third party seller did not disclose the accurate measurements and condition of the clothing to me. The Vestiaire’s authentication staff caught the seller issue early. They contacted me about their findings, received a “disapproval” decision from me, and terminated the transaction for me. Vestiaire received the authentication fee for doing their job correctly. Seems like a good honest platform to do buying and selling on, right? Well, wait for it….. My second attempt to purchase was successful. However, before Vestiaire were shipping my purchase out to me, they were supposed to send me an email regarding their findings, which they did not. They skipped the whole step of reporting their findings, and only emailed me about their shipment to me. I did not get to ask the authentication staff any questions or address my concerns. Luckily, the item matched the description from the third party seller, so the purchase was considered a success. Vestiaire got their authentication fee, even they did not contact me before shipping out my purchase. My third attempt to purchase, was fishy in 2 ways: (1) At the seller’s end of the table, seller responded to Vestiaire claiming the item is still available, so how come the seller did not send it to Vestiaire within the stated deadline? (2) With Vestiaire as the middleman, I contacted them about the progress of this transaction, one staff said the seller shipped it and it just arrived at Vestiaire, while on the same day, another staff said the seller told them the item is no longer available, so I will receive a refund. Only one of these 2 responses from Vestiaire could be truth, right? Long story short, I took the refund before things got so bad and so ugly in the next, the forth, and the final transaction. The forth attempt shown me as a buyer, all the DISHONEST and UGLY aspects of VESTIAIRE as a platform for buying and selling vintage clothings. In fact, because of their authentication process, buyers get a false sense of security thinking it is “safe” to shop at Vestiaire. Well, HELL NO ! First off, the third party seller description stated the item was “never worn”, “excellent condition”, “perfect without any flaws” (see photo attached). Then the photos of the item were not being displayed “flat”, which makes it hard for the buyer to check the item properly (see photos attached). Seller was hoping the buyer would just take her words for the condition and click the buy button. I purchased the item, it was shipped to Vestiaire for authentication, but this item is “full of damages” and VESTIAIRE’S AUTHENTICATION STAFF DID NOTHING (the staff’s name is Diane). Please see all the attached photos for yourself. There are damages to the jacket’s all 3 front closures in one way or another, with some parts completely missing, and “pills” are everywhere inside the jacket, an indication that “never worn” is a complete lie. I have requested Vestiaire for the refund of the authentication fee that they do not deserve, and $30 for the parts and labor cost to fix and dry clean the jacket and make it wearable again, a total of $50. Vestiaire did not approve my extremely reasonable request to make things right. Since then I have deleted everything Vestiaire, including their “customer / user unfriendly app”. They really made it super difficult, confusing, and extremely time consuming before any customer could gain a clear pathway just to contact the customer support with problems / issues. If you are a buyer or a collector (just like me) of vintage clothings, please avoid major stress in life by steering clear away from Vestiaire. I have had far better lucky on eBay using PayPal as my payment method.”

Vestiaire Collective 1 star review on 30th November 2021

Helpful Report

Posted 3 years ago

“What on earth is going on with these people? A week ago they accepted my Isabel Marant jeans but few days later i went away and had to remove it. When i got back uploaded it again and this time it was rejected! They weren’t sure about authentity. Same item!!!”

Helpful Report

Posted 3 years ago

“1 star is 1 too many; do not waste your time here and more importantly DO NOT waste your money. Most of the sellers are dodgy & if they think that they have undersold the order will be cancelled, good luck getting your money back. Its like being mugged.”

Helpful Report

Posted 3 years ago

“Soph 1 review 1 star: Bad 5 minutes ago Terrible service! Terrible service! I ordered a reformation top from Europe to HK, and I didn't do any research about what shipment service they will use. They use Chronopost. If you do a little bit of research, you would know how bad Chronopost's service is. My shipment didn't get any update after the first day it's dispatched, and I'm trying to contact customer service of VC or Chronopost. (Of course it's impossible to contact Chronopost customer service!) I contacted VC customer service. Now they are asking for a photo id of mine and a handwritten statement, stating that I didn't receive the shipment. I had the following question: 1. I ordered my stuff from VC as an identity of VC customer, an identity as an email address, why when it goes to tracking my shipment, I have to provide my real identity behind this email address? 2. How will they handle my photo id and other data after they process my complaint? Anyway, terrible service up until now, and if you google VC or go to Youtube, you will also see a lot of negative reviews. Avoid Vestiaire collective!”

Helpful Report

Posted 3 years ago

“i purchased an item and for whatever reason, the carrier did not deliver to a parcel locker and just dropped it off in front of my apartment; item got stolen. opened a case with vestiaire collective nearly TWO months ago. one month in, i was told that i would receive a refund by 1 october no matter what- that never happened. about a week after that, i was told that the carrier officially confirmed the package lost- still no refund. nevermind the ridiculous length of time this simple issue is taking. the infuriating part is the misleading information the customer team is telling me. one person on the team says one thing, the next says somethign completely opposite. in case you're wondering, the item i purchased was roughly $700 so its a pretty significant purchase. i will never buy from these people again. the selection is great but the poor CX is just not worth the hassle anymore especially when there are other companies out there that provide a more seamless CX.”

Helpful Report

Posted 3 years ago

“Its been over a month and I still haven't received my item. The costumer service is horrible. Please don’t buy anything off of here.”

Helpful Report

Posted 3 years ago

“This place is a scam. I have not received my order for almost two months now. The rest of my orders were canceled for no reason! I talked to 10 agents about my refund but they refuse to do so! Do not order from here! Order from The RealReal l!”

Helpful Report

Posted 3 years ago

“I bought a used expensive bag from the UK to avoid customs fees since I'm also in the UK. Initially, the checkout page showed no additional taxes expected. Since the bag was subject to authentification, it was first sent to the authentication facility. I had nothing against that BEFORE I KNEW THAT THIS FREAKING AUTHENTIFICATION HUB IS IN FRANCE?! Now I should pay a couple of hundreds of pounds for customs fees, in other words, for importing my bag back from the authentification facility in France. BUT THIS BAG WAS INITIALLY IN THE UK. I wasn't advised that the authentification hub is not in the UK and might be charged additional fees. What is even more ridiculous they have such information on their website, but it is hidden deeply in the FAQ, and I found it myself when I saw that the bag was sent to France, but not when I was placing the order. I contacted the customer help, but they were useless and rude. They told me they couldn't cancel the order and shipping (I reached out to them 2 hours after the bag was shipped), so the only way I could get the bag now is to pay the fees. I demand you, Vestiare Collective, to cover the customs fees yourself. Anyway, I will never order on your site again and advise everyone to beware of your scam-like service. Finally, please, don't forget one of the general rules of marketing - satisfied client brings two new clients. Unsatisfied client takes four new prospects away.”

Helpful Report

Posted 3 years ago

“5 weeks has passed since my item was supposed to be delivered and it hasn’t yet arrived. The customer service is beyond appalling. In order to open an investigation that my item hasn’t been delivered, bearing in mind they have told me it hasn’t been delivered as per the tracking information, I have to submit a hand wrote letter as well as share my personal ID. The whole company is a joke. The reviews are terrible. Absolutely disgusting. Avoid this service and website.”

Helpful Report

Posted 3 years ago

“The most incompetent customer service team EVER! As a seller, the platform will never ever be on your side, and you will be left begging for your own money to be transferred to you. I have sent the purchased item the next day after the purchase (on the 30th of September) via Direct Shipping. A. Hermes delivery lost the package for 4 days. B. It was delivered to a drop off location on the 8th and has been there ever since. (it is the 22nd now) C. The buyer has been notified multiple times to collect the item (ONLY after I asked Vestiaire to, cos they don’t do anything themselves) D. I have now been contacting customer service for two weeks, with no resolution, no support, absolutely no accountability while the platform is still keeping and claiming MY MONEY. The package has not been accounted for almost a month! It can literally be anywhere, in a puddle somewhere, getting stomped on, in a bin and yet SOMEHOW Vestiaire claims that it is still my responsibility and when or rather IF the customer collects it and something is wrong with it, it's my responsibility and I will not get paid for it! (It was a brand new item by the way, with all the tags, hygiene stickers, labels and a dust bag)!!! That is absolutely disgusting service, impossible to get. in touch with, they refuse to give me a contact email for a manager or a team leader and just say "it is what it is". DO NOT USE THIS PLATFORM IF YOU DO NOT WANT TO LOSE YOUR MONEY.”

Helpful Report

Posted 3 years ago

“They lie .I sold an item and the Bayer didnt pick up so the currier send back te parcel.Vestiare lie because it policy dont allow customer refund a good, but They normally do it. It is a fraud If anyone sale and the client dont pick up it, it should be esponsability of Vestiare They should collect the item, pay the seller and through away hustlers”

Helpful Report

Posted 3 years ago

“Most horrible service. Please do not use them. All of the reviews below are completely accurate. The customer service is a joke. If only I could post my email chains on this site - my item has been missing for a month now and they keep telling me to call Hermes (the courier) even though they know very well you cannot speak to Hermes. They keep saying “I will personally follow your order and get back to you in 7 days” and guess what- they don’t get back to you. This company is a joke. I recommend to buy and sell elsewhere.”

Helpful Report

Posted 3 years ago

“Extremely unimpressed. I wish I had checked TP before using VC again. I have only ever sold on VC and I was extremely impressed when I used them in 2018. I just sold 3 Mulberry bags, one went temporarily missing with UPS (eventually located thank goodness and the buyer has it) but the VC Customer Service was wholly useless. And now, even though supposedly there is a 72 hour window, 11 days later, another item I sold is being returned to me. How did I find out? An email from VC, as you might expect? No. Via UPS telling me a package is en route. Apparently my sale has been cancelled as the item is not as described. It is exactly as described and so now I am anxiously awaiting to find out if my bag is being returned to me (in which case I will breathe a sigh of relief) - or - as had not even occured to me during the sale, as they now offer direct shipping, goodness knows what the buyer is going to send back to me. Another review on here suggests that they can damage or swap the item and return! SELLERS BEWARE - I would insist on going via their authentification at least so there is no risk via direct shipping. I hope to goodness I get my item back or I will be taking VC to small claims court! In any case the premise is now risky, and their customer services is atrocious.”

Helpful Report

Posted 3 years ago

“I listed and item with the description that was literally written on the receipt of the item when I was purchasing it ( I got couple of presents for my family and as I couldn’t go see them and the holiday was over , I decided to the items) . Couple of days after the sale of Vestiare gone through I got a message that the sale was cancelled and they send the item back because “the item do not match the description” . I immediately contacted the support with the photo of the receipt. Of course nobody bothered even to look at it. They are just a bunch of scammers , who do not know how to authentificate the items and do the job”

Helpful Report

Posted 3 years ago

“Did not receive full refund: I purchased a Chanel pin for $460 that didn’t pass VC inspection. They only refunded me $419 claiming I do not get refunded for fees! Total BS! I’ve had purchases before that didn’t pass and this is the first time they’ve kept my $! I will never buy from this site again!”

Helpful Report

Posted 3 years ago

“I've been waiting for my refund for a month. I talked to numerous people that work at Vestiaire about this and they keep telling me that my refund will be sent within 24-72 hours. Not a trustworthy company. I'll never buy from here anymore.”

Helpful Report

Posted 3 years ago

“Beware - online fraud! Vestiaire wants money (81,60 Euro) for I necklace I have never ordered or received. I have received an urgent demand for payment. I am not a customer at Vestiare. In the summer a wrinkled and empty envelope arrived I couldn't make anything of. That was probably the trick. They told me in the chat that this happened quite often recently, but that they can't help. I am furious that I am supposed to pay for some criminal action!!!”

Helpful Report

Posted 3 years ago

“I sent them three items which they accepted immediately. When they didn't sell, Vestiaire kept recommending I lower the price. I did that and then decided I would rather get them back and give them away. I can't get Vestiaire to return them. Email upon email has yielded no results. It's incredibly frustrating.”

Helpful Report

Posted 3 years ago

“I never received my order. It is the worst eshop I have ever seen. They shipped my order with a carrier that they chose and it was lost. afterwords I told them that I didn’t receive my order and they told me that they would investigate this case .after three weeks investigation I haven’t been refunded yet .they hold my money and tell me every three days that they need more days to find out what happened. They knew from the beginning that I didn’t receive my order but they just delay the refund Because they want to keep my money it’s so simple they are fraud.”

Helpful Report

Posted 3 years ago

“I sold an item on verstaire and sent through to verifaction process. Their "experts" on reciept of my product damaged my item and then said it was recieved like this. As a result my buyer cancelled and i am now left with a damged Tiffany item that they are not taking responsibility for. They LIE and take money from people. AVOID USING VERSTAIRE AS THEY ARE SCAMMERS. The customer service team also are useless. THIS COMPANY SHOULD BE BANNED FROM TRADING.”

Vestiaire Collective 1 star review on 1st October 2021

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Posted 3 years ago

Vestiaire Collective is rated 1.5 based on 1,349 reviews