Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,101 Reviews

22 %

of reviewers recommend Walmart

Company Reviews

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Metrics

1.9

Based on 1,101 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Walmart 1 star review on 10th March 2025

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My name is William Lipps and this email is in reference to my experience with order number 6212XXX-XXXXXX. I will start by saying that I hope this is actually read by Mr. McMillon so that maybe someone from Walmart can put themselves in my shoes to understand how pathetic this buying experience has been. I have NEVER been treated so poorly as a customer and never spoken to so many supervisors/managers that showed ZERO empathy or responsibility. Over TEN supervisors or managers and NOBODY, I repeat NOBODY has been able to come up with a resolution to the problem. If this does not get resolved I will be sure to contact the BBB, write reviews on all social media platforms, and may even contact the local news as I am sure others would like to see how awful this experience has been. As I am sure you know, Playstation 5's are not readily available to purchase and are near impossible to get when they come in stock. After trying with multiple companies and multiple times with Wal-Mart, we were finally able to purchase one online on 12/15/2020. While yes this sounds great, the rest has been nothing short of atrocious. Below is the issue at hand... 1. Order placed on 12/15/2020 and advised it would arrive by end of day Fri, Jan 8th. 2. Order was shipped from Groveport, OH, only two hours away from my home address, to AZ and then to the Walmart warehouse in Waco,TX. This made no sense. 3. I called Wal-Mart on 12/22 and said that something did not seem right with the order being shipped all the way across the US. I was informed not to worry and that it was part of the shipping process. I have worked in returns at Amazon and also worked in logistics, I knew that was not the truth but the customer service agent insisted it was ok. 4. On 12/23 the order showed delivered in Waco,TX even though I was told the day before by the Walmart customer service representative that it would be shipped back to my home address which they verified with myself and FedEx multiple, multiple times. Walmart informed me that they realized there was a mistake and that FedEx was going back to get the packages that were mis-shipped in order to get them to the correct locations. 6. On 12/24 after noticing the above mentioned mistake, I contacted Walmart immediately. I was informed again, even after it showed delivered, that it would be sent to my home address. 7. I called FedEx to confirm and they agreed, as well as the Walmart agent, that the item would still get delivered and to wait 72 hours. 8. At this point a customer service agent by the name of Oscar decided he was going to cancel the order without even asking if we wanted him to do so. He then told me that IF/WHEN I get the item to call back and he would charge the card again. SOMEONE should have called the warehouse before 12/23 when I mentioned the issue and definitely should have called on 12/24 when the order showed delivered and it wasn't correct. 9. I waited over the 72 hours and called back to speak with customer service and this is when things went absolutely south. I was now told that the item was returned and there was nothing they could do and since there is none in stock, they can't even preorder one and ship it when stock comes in. I have spent over 14 hours this past week alone on the phone trying to get this situation handled and again NOBODY has seemed to help. One representative offered me a $25 coupon if I spent $45 or more. Is that really how you want them to handle these types of situations? Now to the reason why this is such a big deal to me and I hope you can have enough heart to understand and to make this right. This was my son's ONLY Christmas gift and now I have to tell him he isn't getting anything. Since the package was originally going to show up late, I wrapped the receipt in a box for him to open on Christmas day. I even bought him NBA 2K21 and a headset for the Playstation 5. What good are those now? How would you handle that Mr. McMillon? Please tell me how that is right in any sort of way? Do you want to make the phone call to tell him? I even asked them to just send me one when the next shipment comes in so that I don't have to try and play the game of getting one. It was already almost impossible to get this one. Surprise, surprise, I was told no to that as well and basically sent on my way like nothing ever happened. If this does not get resolved, I will take this to the next level. I will contact every media station I know to get this story out, I will post on every social media site, I will write every review I possibly can, and I will NEVER, I repeat NEVER, shop at Walmart again. This has been the WORST customer experience I have EVER had with ANY retailer. You should be ashamed of your company for acting in this manner Mr. McMillon.”

Helpful Report

Posted 4 years ago

“Even though Walmart.com took the money from my account for a Christmas gift on 11/12/2020 wrapped it and put it under the tree. Christmas Day my boyfriend said that is not want he wanted it cost 415.00 he took it to Walmart and they stated that this product came from their third party and we have to call Walmart customer service. So we called the customer service which is not in the United States they stated that they could not help me they would contact the third party and they would email me. So I got an email stating from the third party Unlimited Works stating past the 30 days return policy and that was it I emailed back stated it was a Christmas gift and has not been out of the box heard nothing back. My boyfriend also stated I was over charged so he called Walmart again they stated that their third party can charge what they wanted so I got on the phone and ask to speak to someone in the states and they stated they did not know a number nothing against the them but Walmart should not be able to give your personal information out. So your return policy stinks.”

Helpful Report

Posted 4 years ago

“Third party sellers price gauging or selling used items from China mostly. Store won't return items bought online. Never recieved some items. Photo center online is horrible and don't match what you order online. Shipping estimates are totally off. Poor customer service via phone. Not worth it.”

Helpful Report

Posted 4 years ago

“I visited the Grassfield Store in Chesapeake,Va last night and it was ridiculous! This has always been my favorite store until yesterday!! The store was in a disarray! I walked in and there was a thin black girl playing on one of the mobile carts, driving between the displays and the register yelling to another guy standing in the isle, who was laughing & texting on his phone. Got to the mens department and there were clothes thrown everywhere - looked around and the entire store had items strewed all over the entire store!! These are slip hazards, so we told an employee that was in the clothing department and while stepping over clothes she says "yep" and walks away!! We went to the service desk to turn in a pricing device we found in the center isle on the floor & tell her about all the clothes and the stealing going on - the store "manager" laughed (a young girl) & said in a -I don't care attitude - "yeah it belongs to the electronic department" nothing was even said about the stealing or the mess. We witnessed a lady stealing (she had a HUGE purse - stuffing things in it) , we witnessed staff playing in the store, multiple employees staring on their phones, sarcastic employees, fall hazards, displaced electronic pricing item - what happened to this store?????”

Helpful Report

Posted 4 years ago

“I visited the Grassfield Prkwy Store in Chesapeake,Va last night and it was ridiculous! This has always been my favorite store until yesterday!! The store was in a disarray! I walked in and there was a thin black girl playing on one of the mobile carts, driving between the displays and the register yelling to another guy standing in the isle, who was laughing & texting on his phone. Got to the mens department and there were clothes thrown everywhere - looked around and the entire store had items strewed all over the entire store!! These are slip hazards, so we told an employee that was in the clothing department and while stepping over clothes she says "yep" and walks away!! We went to the service desk to turn in a pricing device we found in the center isle on the floor & tell her about all the clothes and the stealing going on - the store "manager" laughed (a young girl) & said in a -I don't care attitude - "yeah it belongs to the electronic department" nothing was even said about the stealing or the mess. We witnessed a lady stealing (she had a HUGE purse - stuffing things in it) , we witnessed staff playing in the store, multiple employees staring on their phones, sarcastic employees, fall hazards, displaced electronic pricing item - what happened to this store?????”

Helpful Report

Posted 4 years ago

“I’d like Walmart to stick to selling the junk made in China and stay out of giving opinions about US politics. Calling Senator Josh Hawley, who by the way is the only Senator with any courage to stand for fraud free elections, a sore loser is way wrong. Keep your stupid opinions to yourself and stick to being a grocery store/China junk outlet! I will be shopping elsewhere from now on.”

Helpful Report

Posted 4 years ago

“Walmart allows third party vendors to sell on their site. Walmart does not assist you once you are ripped off by these vendors. They tell you you ordered from that vendor so you have to work with them if you didn't receive the correct Item. This is ridiculous. If Walmart accepts your money on the vendors behalf, Walmart should be ready to refund you your money once the vendor cheats you by sending you something you didn't order. Walmart should be held responsible once one of their third party vendors cheat you, steal from you and rip you off. Walmart Customer service agents are also rude and hang up on you, since the product was not "sold by them". They are trying to be like Amazon but they are doing a horrible job at it.”

Helpful Report

Posted 4 years ago

“Walmart who gonna be soreloser now after your PR stunt back. fire the person responsible and maybe change our minds.”

Helpful Report

Posted 4 years ago

“This #Soreloser wants an Election without Fraud and Country we can stand proud of!! NO MORE WALMART”

Helpful Report

Posted 4 years ago

“These stores are despicable and Deplorable!! they sound off on Political issues and have been bilking the American people for far to long with their CHINESE JUNK!! I for one will mot shop there. While staff is usually pleasant and nice the CORPORATION itself is a USELESS entity!! BUY AMERICAN NOT CHEAP CHINESE GARBAGE”

Helpful Report

Posted 4 years ago

“This "#soreloser" that wants an election that does not have fraud involved and wants our civil rights protected, will not be supporting my local Walmart stores any longer.”

Helpful Report

Posted 4 years ago

“this "#soreloser" that wants to ensure our country has elections that are true will not be supporting you any longer.”

Helpful Report

Posted 4 years ago

“My vote was defraded and 3 of my friends dead parents voted for Biden. And, Walmart has a snide comment that a senator is standing up to protect my civil rights? F you Walmart.”

Walmart 1 star review on 30th December 2020

Helpful Report

Posted 4 years ago

“For some stupid reason Walmart.com assumed it was okay for them to go into my account and take money for an item I never received, got refunded for cause it didn't come! Then decided to go back into my account at 6:43am on 12/29/2020 without emailing me to see if I still want the item that I should've gotten a week before Christmas!!! I ordered it on 12/06/2020, got an email stating it was on backorder on 12/18/2020, didn't hear from them after that! So I ended up calling them, the guy refunded my money 2 days before Christmas but this morning 12/29/2020 @6:43am they assumed it was okay for them to go back into my account and steal my money!!! I called them and the girl fake apologized and said my money will be back into my account within 5 business days!! Why when it only took them seconds to take my money for something I didn't approve or have anything to do with it?!!!! Walmart.com sucks and have employees with sticky fingers if u know what I mean!!! Very disappointed!!!!”

Helpful Report

Posted 4 years ago

“I ordered two orders of two bags of packing peanuts. Every day for two weeks, someone sneaks two bags of them onto my door step, without ringing the doorbell so I can cancel them! Walmart's local store won't help me and the bags are still coming. Finally I get a hold of a walmart.com phone number, only by screaming at the local store's employee. I call the number, am put on hold for 16 minutes after explaining the problem while I wait for help. Instead I get a busy signal and then disconnected. I call again and clearly explain the problem, that I never ordered it, that the stuff keeps coming, and that I want to know whether I am being charged for stuff every day which I never ordered and don't want. The idiot rep, Andrea, responds that they will "replace" the wrong merchandise. Replace it? I want it stopped, not replaced. I talk to Andrea's supervisor, Erick. He is going to tell the supplier tomorrow. Erick has neither the authority or the information to FIX THE PROBLEM. IT IS ALL B.S. I did manage to choke the supplier's phone number out of Erick and will call the supplier myself. At $70.00 per delivery per day, this better stop soon and get resolved immediately. DO NOT ORDER FROM WALMART”

Helpful Report

Posted 4 years ago

“Been trying to get 2 cards from the ones I got with the money already gone. No help last time I tried they said someone would reach out to me. It didn't happen and 2 people's Xmas were taken from them. UNACEPTABLE. James”

Helpful Report

Posted 4 years ago

“Lots of customers and associate not wearing a mask.”

Helpful Report

Posted 4 years ago

“worst online shopping experience in history. Use Amazon!”

Helpful Report

Posted 4 years ago

“Overall a very bad customer experience with Walmart online ordering. Walmart delivery estimates are always wrong, expect to add weeks of too delivery dates. Also, you cannot cancel orders and get a refund after a very short window of time (30min). They will hold onto your money until the item is delivered then you can return it. They hope you either forget about the order or are too tired to go through the effort to return it. Ordered a snowblower in December, to be delivered in 2 days, only to have delivery date be moved to January, and they are still holding onto my money after I cancelled the order. I need the money to buy something to help remove snow, which is a big issue in our area in the winter with heavy snowfall. Amazon, and almost everyone else treats online customers properly and does order processing, cancellation and delivery estimates way better. As a customer, I feel Walmart has taken advantage of me, once they got my payment, they can move as slow as they want.”

Helpful Report

Posted 4 years ago

“I ordered Christmas presents for my two grandsons. Four day delivery and now it's been three weeks and there is only a few days left before Christmas. One grandsons present had come, but my daughter can't let him have for obvious reasons. I'm beyond upset. They shipped it long after it was supposed to be there. I live to far to get him something else. Really three weeks and no Christmas presents from Nana under the tree. Don't trust your important events to Walmart. I could have walked it to Texas by now!”

Helpful Report

Posted 4 years ago

Walmart is rated 1.9 based on 1,101 reviews