Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,101 Reviews

22 %

of reviewers recommend Walmart

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Metrics

1.9

Based on 1,101 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best good service”

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Posted 3 years ago

“Read my review on Trust Pilot! Your company is super crooked in my opinion!”

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Posted 3 years ago

“I tried for 2 days to get something to go through out of my cart it kept saying having trouble. The only trouble they was is that y'all was doubling the price and wouldn't let mine go through. I think if it was in my cart I should of been able to get it.”

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Posted 3 years ago

“Order #4192104089983; mirror bought for 104.00. Arrived shattered due to poor minimal packaging. Contacted walmart.com, got replacement ordered by agent. Returned mirror to FedEx. Got email 48 hrs before replacement scheduled to arrive saying order was canceled, no explanation. Online agent would only say technical issue led to cancelation. Mirror available online for 132.00. Agent said she could not process another replacement, even though glitch was on their end, but I could place new order at current price and then request price adjustment. When I said refund my money she suddenly got permission to process another replacement. NOPE!!! NEVER ORDERING FROM THEM AGAIN. And these are items ONLY AVAILABLE at walmart.com.”

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Posted 3 years ago

“I tried for 2 days to place an order and kept getting the message: "We're having trouble with your request. Please wait a moment and then try again." I called customer service (Philippines so difficult to understand the agent) and after 25 minutes he could not diagnose the problem...he kept getting the same response with no explanation of why this was happening. Great service Walmart. Never again. They mess up so many orders as will.”

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Posted 3 years ago

“When trying to order, several things occur. First is the $35 minimum order that is being displayed, although I ordered on 6/2/21 for a total of $27 and change. Plus, I had just read that this fee was dropped. Apparently not. The second is the website indicates that I haven't ordered in the past 6 months. Once again, I just ordered on 6/2/2021. Yes, I have an account - for whatever that is worth. I hesitate to say it, but ever since the Marshfield, Mo store has been redone - with an expansion of self service checkout stations - it has not gone hill, it has fallen. Back to Price Cutters.”

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Posted 3 years ago

“Forced unpaid labor... Walmart is now 90%+ forced unpaid labor. How? You go into Walmart you fill up your shopping cart, then you go to a self-checkout with no customer service. There you have to look up and weigh your produce items, scan all of your grocery items, scan all of your house wears clothing toiletries Etc. Then you get the unpaid luxury of having to bag it all. And their prices are going up higher than most of the big store groceries. So not only now are you paying more for everything that you buy by supporting a Walmart, you are also now working for them for free. That is forced unpaid labor. I will never ever step foot in another Walmart ever again”

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Posted 3 years ago

“I pay monthly for Walmart+ which includes Grocery Delivery. 50% of the time, my groceries do not get delivered and I have to drive to the store to pick them up. 50% of the time, I am missing items from my order or items in my order are damaged. So what am I really paying for? Let’s see… No delivery, missing items and damaged items....HMMMM”

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Posted 3 years ago

“I seen either ladybugs or bedbugs in the Oakland Maryland store today. In the Lady Clothes section. They were nestled on a shelf that doesn't look like it has been bothered in some time. Nice store and the cashiers are very friendly. I told a member of management.”

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Posted 3 years ago

“Walmart sucks”

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Posted 3 years ago

“If I could give a minus score I would. Want to start ordering by pick up because all stores are now self check out. Dont ever try to order by pick up. I've been trying to schedule a pick up order for 3 days, even attempting to set a date 4 days out. Even tried to schedule different stores. Keep getting "site temporarily not available ". And they want to compete with amazon. What a joke.”

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Posted 3 years ago

“Ordered from their online dept. I ordered some sword toothpicks because its hard to find the brand we like in stores.. Not only did I not get the brand I ordered but they shorted me 1 pack. DO NOT BUY ONLINE!!!!”

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Posted 3 years ago

“Order: 4022180-500129 I ordered this on 5/11, it was to arrive on 5/28. I went online today to check if it was still on time and am told to go to Pilot Air Freight and check order 122040186. Pilot Air Freight tells me that is not even a proper tracking number...yet here it is in my email as the tracking number. They look further and find that there is nothing in their system for my address. I then call Walmart (1-800-925-6278), this is where the real fun begins. After navigating their automated system to get to an actual person, the person tells me the shipper picked it up and I am to call them. I explained in detail that I had in fact called the shipper first and they have nothing and the tracking number is not even a number they use! I asked to speak to a manager and one was not available but would call me back in 30mins to 1hour. 3 hours later no call back! I call Walmart back. I gave the girl my order number and she says..."i am sorry our system is slow" and something else I could not make out. I wait for a few seconds and hear nothing and say hello a couple times and then get a disconnect. I call back for THE THIRD TIME and this time the person tells me the shipper never got the item, Walmart shows it was processed but yet have no shipper info...THEN HOW AND WHY did Walmart send me 122040186?! When was Walmart going to tell me my order was never going to arrive? They then said I could wait till the 15th and I could get another. Ya no. I was told earlier in the call to wait for it a little longer to arrive, yet then later in the call told it was never shipped! So Walmart, that is the new business model? Take people's money and give them nothing...sounds lucrative. I told my kids about this playset, we talked and talked all about it and made plans. You have DESTROYED our plans and my children's happiness. Sam Walton would turn in his grave if he knew what Walmart has become. I will NEVER buy from walmart.com again. Amazon from now on. Will be reporting Walmart to the Better Business Bureau.”

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Posted 3 years ago

“Ordered an air conditioner and got patio furniture. How stupid are the employees? I was told to put shipping label on item and drive over 70 miles to the nearest fed-ex store and after that walmart would send a replacement air conditioner. I stopped payment and I am holding patio furniture hostage until I get my air conditioner. MY expenses at walmart have been well over a thousand dollars this year and they are now trying to treat me like one of their dumbass employees. Now shopping Amazon.”

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Posted 3 years ago

“I'm just sick of having to scan and go no matter how many items I have. I mean if it's just a couple of things fine but my whole grocery order??? There will be 5 or 6 employees watching me try to scan items....why can't there even be one register open?? It's bad enough to have to buy groceries....now I have to scan and bag them myself???”

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Posted 3 years ago

“Went to the website, found my local store had multiple of the item I wanted. Drove to that local store, none there. After searching for an associate in surrounding depts. finally ended up at the service desk (the other end of the football sized where-house super store) who called someone from electronics to help. Met the employee at the dept where my Item should be and was told they haven't had any for days, didn't know when or if they would get any. It's not the first time this has happened. I will drive the 50 miles to bypass a Walmart and shop elsewhere from now on. Besides the website being the worst I've ever used, they never have in stock what the website says they do for my local store. I also find the store is sorely understaffed, if not that, then everyone is on lunch or break together and leave only the service desk and electronics employees to cover the whole store. In short, even though the Walmart is the closest, I will never go there again.”

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Posted 3 years ago

“Recently i ordered 6 bags of red mulch. I received my order used the 6 bags. I needed more so i went back on the site to order more but was unable to. I called customer service explained my situation. The customer rep did not understand my issue and it was difficult for me to understand her i said thank you and hung up. Next i tried chatting explained the situation. Using terms of endearment this rep told me to go into my settings than tools and clear my cache. I had no idea what this had to do with trying to order more mulch. My next phone call was to corporate headquarters where i learned that i was only allowed to order 6 bags because walmart is afraid that people would buy many bags at the low price and than sell it at a higher price. To be honest i didn't even think to do that and all i wanted was to finish doing my garden. Walmart must think all their customers are doing that plus i dont think its against the law anyway he continued to tell me i needed a special code and in order to get that code i would have to give them 100 dollars which i would get back immediately if thats so why take a 100 dollars and i would beable to order as many bags as i would like. After saying no to that we got disconnected. Still i wanted to try one more time i went on instragram and messaged the ceo of walmart not expecting a reply. I did get a reply he asked for some information. I thought i would get my mluch. Well all i got was a 10 dollar gift card. I personally think that this is a insult to walmart customers instead of allowing me to buy more mulch they give me a 10 dollar gift card. Please be very careful when ordering certain items now i have a half finish garden.”

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Posted 3 years ago

“I placed an on-line order with Walmart for two cans of Minwax for a total price of $43.12. The Fed X tracking indicated the item arrived on May 18th, 20201 at 12:12 p.m. I checked my porch and it was not there. I checked my Ring camera and it showed no deliveries for that day. I called Fed X and they said the package was delivered to an address on Onstott Frontage Road in Yuba City and a person by the name of AEVANS signed for it. I live on a completely different street and I know no-one by the name of AEVANS. Obviously, the package was delivered to the wrong address. Fed X said it was Walmart’s fault because they put the wrong tracking number and wrong address on my order. I was told to contact Walmart for an easy resolution. The Fed X representative said put the information we discussed into Fed X and Walmart’s notes regarding this order so Walmart could review the notes and easily resolve the matter. On May 21, 2021, I “chatted” on-line with a Walmart representative and she said that since the item was signed for, she would not help me. I told her to check Fed X notes about the delivery address and the person who signed. Both have no relationship to me. She told me there was nothing she would or could do and to dispute the charge with my credit card company. That takes five weeks or more and offers no guarantee! Walmart, being one of the richest companies in the world does not seem to care about customer support. I have never had any trouble whatsoever with Amazon orders when a problem arises. It is handled immediately with one phone call. Apparently, it’s Walmart’s policy to cheat their customers, and what can a consumer do when the company that took your money refuses to make good, reimburse or credit you. It’s out and out theft and action should be taken against such companies.”

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Posted 3 years ago

“Is this serious Georgeville? Its 6:48, you close customer service at 7 and there's still three people in front of me and we've been standing here about 20 minutes now. The problem? You have ONE person apparently able to preform in the customer service department. This poor woman is busting her ass and moving as fast as she can while dealing with idiots. Ive seen more employees on their cell phones then on register. This is just poor management, learn your busy times and always OVER plan, not under. You are a muti million dollar company. Take care of your employees better.”

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Posted 3 years ago

“Several times over several recent weeks I visited this New Brau fels store trying to purchase luggage. Each time they have had a very minimal selection of one or two pieces. Does anyone order EVER for this department ? Suitcases & duffel bags are pretty common everyday items !!! Also along with very few cashiers & salesclerks , , customers are putting their own bags into their carts . Customer service has gone by the wayside . Produce clerks are very ignoring of customers and rude.”

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Posted 3 years ago

Walmart is rated 1.9 based on 1,101 reviews