Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,101 Reviews

22 %

of reviewers recommend Walmart

Company Reviews

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Metrics

1.9

Based on 1,101 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please explain how an item that I ordered a whole 20lb carseat was shipped to Louisiana and was in Carencro LA and then rerouted and was delivered in Lexington KY. Please explain. Where is my Carseat I ordered since the 16th of August. Yall need to do better. This is absolutely ridiculous. Never received my item.”

Walmart 1 star review on 25th August 2021

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Posted 3 years ago

“Walmart charged me double for a item I've reached out & no response! My account shows another $25. Taken out and I bought nothing BUYER BEWARE I'M CALLI G BETTER BUSINESS!!!”

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Posted 3 years ago

“Order arrived missing parts...Walmart told me to take it up with second-party vendor...who then transferred me to manufacturer...still missing parts...Walmart has done nothing...NEVER WILL USE THEM AGAIN!!!”

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Posted 3 years ago

“Have no clue on deliveries. After A4 hour delay order was canceled due to incompetent delivery”

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Posted 3 years ago

“Horrible customer service! My shipments are never delivered within an accurate time frame. Many of my orders are never delivered, but "lost". Walmart customer service requires me to call the shipping carrier to find my packages, while not even providing me with a tracking number. So, basically when my order is never received, it is my duty as a buyer to extract 1-2 hours out of my day initiating phone calls to sellers and shippers to locate my package. Seriously Walmart, why would I ever even consider renewing my Walmart plus membership?This is a pure racket where the online prices are always higher than in store prices. The majority of the items that you would like delivered are " not available for delivery", but are " curbside pickup only". What's the point of your delivery service, once again? Not to mention, you have to pay an extra fee and are expected to tip on grocery delivery. One more time Walmart, Why would I ever consider continuing my Walmart Plus membership? Maybe to throw away $100 per year, along with countless hours spent doing the Walmart customer service representatives job for free!!! in a nutshell, DON'T GET WALMART PLUS!!! Its a rip off!!!”

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Posted 3 years ago

“Tried to purchase a battery for my car at Walmart. I called the local store to see if they had them in stock and no one picked up the phone. I called for 2 hours and still no one picked up the phone. So I checked online at walmart.com and found they had 5 in stock at my local store. I ordered the battery, they charged my card and sent me a thank you for my order also saying they would send an email letting me know when I could pick up the battery. About 2 hours later I get an email saying they were out of stock and my order was cancelled. I checked the website again and found another store that had the battery so I called that store. That store answered the phone and the clerk checked the shelves and said they had plenty in stock. I told him I would order online and come in and pick it up. I ordered the battery and the same thing happened; my order was cancelled because they were out of stock. I called back to verify they had them in stock and the clerk said they did and had no idea why the orders were being cancelled. So I spend half a day wasting time trying to order a battery online and my credit card was charged twice for the two cancelled orders. I'm sure I will get the money credited back to my card but what a hassle dealing with Walmart.”

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Posted 3 years ago

“They lose my orders constantly. then charge my account for it.”

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Posted 3 years ago

“Had to use the self checkout in Calhoun Ga with my 80 year old grandmother. She goes to the store once a month to get her groceries, and could not get one teller to ring us up! Worst experience I have had at any store. It’s like going to a restaurant ordering a steak, and the cook coming to get you to cook your own food!! How much do you pay your customers for working at Walmart on their day off??”

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Posted 3 years ago

“I recently started using Walmart.com in place of Target or Amazon. It started out ok but my third order was too upsetting to ever trust this service again. My two granddaughters mother has been in the hospital which of course has been very painful and upsetting for them. Through Walmart.com I sent them a game Luigi Mansion3 which they were so excited to be getting. Today the game came and we excitedly FaceTimed with them opening the package. It was an EMPTY game box!! Needless to say this caused even more sadness and pain then they were already experiencing. Instead of cheering them up, this did the exact opposite of what I was trying to do. I felt horrible that I trusted Walmart to use reliable and honest sellers on their site. Obviously these people were not. Either they are scammers or totally incompetent to not check what they are sending out. Then when I called customer service they said they would email the seller and send me an email. Even Walmart was being dishonest!!! The email they sent me said the package was delivered to the wrong address???? Really???? Could not believe they lie like that!!! FINALLY I was able to get the support person to document what REALLY happened and email that to me. The seller is called “The Gaming Place”’. So if you are brave enough to take a chance on a Walmart.com order, at least be warned about this seller. I will stick with Amazon. If this ever happened there, they would have have done a speedy 2 day re-delivery and probably some type of gift card for the inconvenience (in this case emotional harm) they caused. At least they seem to vet their sellers better snd have useful seller reviews and provide you with any correspondence with the seller(and don’t put fake emails out saying things like the package was delivered to the wrong address) instead of what the truth is.”

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Posted 3 years ago

“Went to Walmart there was a large display of American flags on clearance for $4.97. The flags were just thrown around. Some were on the floor. When I went to purchase the flags they rang for $15. I asked for a manager. She said she would take 10 percent off. I told her the price on the display was $4.97. She said that was for something else. I showed her a picture of the display and she said she would not honor the price.”

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Posted 3 years ago

Walmart 1 star review on 11th August 2021

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Posted 3 years ago

“It has been a few weeks now since I was terminated. However I had requested days off that was approved by Manager TUCK, Manager Ricky And also Roy. An I went to them personally due to everytime I requested days off they were not being approved manually. However I received points for the days that was approved Roy explained to Daniel that the days had been approved an points were removed, however almost 2 weeks later I went to work on a normal day my shift starts at 2pm, im usually at work around quarter til. I worked til around 8ish pm an Serena calls me in the office to tell me she had added all the points back an that I was terminated. I asked how can points be taking off that was approved by Management an then added back. She stated it's her choice. I have tried to speak with store Manager Shanice on Several days an she have refused. Several Managers already explained that Shanice will not speak with u regardless. I have reached out to Corporate an have yet to receive a call back. Something needs to be done, someone need to hear My story. I have been wrongfully terminated an its not right. Especially when u have the coaches putting points on an removing points depending on how close yall are. Someone needs to look into this please”

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Posted 3 years ago

“It has been more than THREE months trying to get my online order figured out. The third party seller sent me the wrong item after a month of ordering. They kept saying they were going to send the right item which never came. Now to get a refund of only $50 (??? Like common!!!) they want the wrong item sent back but I have to pay for the return with my OWN money (which Walmart says I will get reimbursed but isn't telling me how exactly that will happen even though both times I was on the phone with them I asked)!!!! I've been on customer service with Walmart twice now and still no money back they just keep sending an email to the 3rd party company who keeps saying the don't have a packing slip for returns. This is a company I dont trust saying send the item back (which I wouldn't have a problem with IF they have a return slip I could print out and use to mail). I just want my money back at this point. Ordered item beginning of May it is now August. I will NEVER be ordering from them again. If I had ordered from another company I would have gotten my refund by now 100% without the headache.”

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Posted 3 years ago

“Got my groceries from pick up yesterday and it was a mess !! It looked like they threw anything on bags not what I ordered !! I deserve a refund but will never use again !!!! Madison heights Walmart 😡😡”

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Posted 3 years ago

“I was a walmart online customer for 7 years and spent thousands of dollars. THey just closed my account because they said I returned too many things. There was no warning, they closed my account while there were open orders and will not refund. Where in the policy does it say how many returns are too many. If an item is not as described, you should be able to return. Beware, they will close you out at any moment.”

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Posted 3 years ago

“For the past 3 months Walmart has become a nightmare for delivery service. Lost me as a customer”

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Posted 3 years ago

“Placed an online order on Friday, July 30th. Saturday morning received an alert that my package will be delivered Saturday afternoon. Saturday night, no package. Called online customer support and was told by rep that the trucking company would be contacted to find out where my package was delivered, and I should hear something on Sunday! Heard nothing. Sunday evening, I went on the Walmart site and saw a message that 1 of my 4 items ordered had left Atlanta and I shall get it Tuesday. Called t/t rep and his bottom line was that he could give me my money back. I asked to speak with a supervisor. He really couldn't tell me what was going on either, and all he could do was return my money. I have to wait 7-10 business days. Goodbye Walmart!”

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Posted 3 years ago

“My husband has a supplemental health insurance policy with Anthem. He is allowed a certain amount of free over the counter items quarterly through his Anthem policy. The App that is used scans the products and it tells whether or not the items are eligible to be free. Everytime he uses it the App says an item is eligible, but when he goes through checkout, it says its not. Walmart obviously has no clue how to keep this App updated. Its the third time that hes just walked out of the store. We are now using CVS since their items are correct on the App. We have become highly disgusted with Walmart!”

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Posted 3 years ago

“Walmart store at 6721 Chesapeake Center Dr Glen Burnie, MD 21060 Not one of the quick check out registers was to able to take cash. Surely at least one could be open”

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Posted 3 years ago

“I do not recommend Walmart.com. They took my payment, delivered my item in another city and now I have to dispute with my bank. According to the representative I could get a compensation if I re-odered the item, but it would take 2 weeks to deliver. Walmart will never compete with Amazon. They didn't actually seem willing to help.”

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Posted 3 years ago

Walmart is rated 1.9 based on 1,101 reviews